Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.95

5.0 Rating 2,463 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

5.0

Based on 2,463 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Ballantynes of Walkerburn 5 star review on 5th December 2025

148

Anonymous

Anonymous // 01/01/2019

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“Everything from start to finish has been very smooth. I initially sent an email requesting if they could do a design on a class I was referred to their online booking system. Within one day of placing my design, I had the draft sent through to my email. I gave the thumbs up to proceed with the order, and it arrived well packaged and really well done within a few days. All in all, I highly recommend them.”

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Posted 2 years ago

“Absolutely delighted with the Boots and Beret we purchased as a gift to a former Airman - top class product and service - highly recommended”

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Posted 2 years ago

“Fantastic service and good price. Although the item was very well packed, it did arrive slightly damaged. I emailed them with pics and received a positive response within 10 mins. They shipped the replacement item straight away. I would definitely recommend.”

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Posted 2 years ago

“Excellent and first rate service from initial enquiry to delivery of item. Perfect gift and have no reservations about recommending this company as they provided a all round brilliant service”

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Posted 2 years ago

“Everything was professional, quick, and great value for money. A wide range of products, and when ordered the communication was quick with a mock-up of the design given within hours of placing the order. The turnaround from placing the order to receiving a beautiful personalised gift set was approximately 72 hours, so I'm extremely satisfied with all aspects of my shopping experience with Ballantynes of Walkerburn and cannot recommend them enough!”

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Posted 2 years ago

“Fantastic customer service, immediately replaced the item due to it being broken through no fault of theirs. Thank gou”

Ballantynes of Walkerburn 5 star review on 2nd July 2024

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Posted 2 years ago

“Strongly recommend this firm; they replied to me very quickly and engaged with me at every stage of the process. The order was submitted and the product arrived at my door in a matter of days. I got exactly what I asked for, and it looks fantastic. I would definitely use them again.”

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Posted 2 years ago

“Very speed and high-quality service! Thank you!”

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Posted 2 years ago

“Excellent service. They sent me through a draft engraving and once approved was promptly actioned a dispatched. Delivery was quick and item very well packaged. Highly recommend.”

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Posted 2 years ago

“The item we purchased was excellent and very detailed .”

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Posted 2 years ago

“Purchased a Fire Service figurine, which was ordered online. All instructions were carried out without issue. Good quality product. Thanks.”

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Posted 2 years ago

“Fantastic service from ordering to receiving. A lovely special birthday present, will buy again for the next special event”

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Posted 2 years ago

“I ordered the bronze Firefighter in BA for a retiring colleague, it was extremely well packaged and delivered very quickly. The detail of the figurine is exceptional! Our colleague was over the moon with it and I am sure it will remain in his family for many years to come. Thank you!”

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Posted 2 years ago

“Great service again Loved the statue”

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Posted 2 years ago

“This isn’t the first time I’ve ordered from Ballantine’s of walkerburn and it won’t be the last. Quality products with great attention to detail.”

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Posted 2 years ago

“Just purchased from Ballantynes of Walkerburn their “SELKIRK -FLODDEN STANDARD” Statuette. The item was delivered very promptly and the quality and detail is exceptional. It has far exceeded my expectations and I am so glad that I made this purchase. The personalised engraving on the brass plaque was equally up to the high standards of this product. Very delighted and would recommend in every way.”

Ballantynes of Walkerburn 5 star review on 21st June 2024

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Posted 2 years ago

“I purchased an 18” glass hexagon award and requested engraving. Throughout the process Neil and his team were 1st class and the communication and advice excellent, demonstrating a wealth of experience in guiding clients to the best results for the product. The turnaround and delivery timescales were superb and the quality of workmanship first rate. I have bought products from Ballantynes on a few occasions now and never been disappointed. I would highly recommend their products and services and will have no hesitation in being a repeat customer in the future.”

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Posted 2 years ago

“Have used Ballantynes of Walkerburn four times now for various types of engraving, and it’s always the same high quality service and product delivery. Highly recommend.”

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Posted 2 years ago

“Ordered a nice piece as a retirement presentation for one of the lads at work. The item arrived in perfect condition. The team at Ballantynes sent my order in quick time as I was tasked last minute to get it squared away. Ballantynes were quick to act and surpassed all expectations. I had the item within 24 hours of explaining the situation. Top drawer from these dudes.”

Ballantynes of Walkerburn 5 star review on 18th June 2024

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Posted 2 years ago

“Excellent quality of product and really quick service and delivery. Definitely a 10/10. Thank you.”

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Posted 2 years ago

Ballantynes of Walkerburn is rated 5.0 based on 2,463 reviews