Ballantynes of Walkerburn Reviews

Name: Ballantynes of Walkerburn
Address: Jubilee Mill Jubilee Road Walkerburn , ,, Peebleshire
Rating: 4.94

4.9 Rating 2,223 Reviews

99 %

of reviewers recommend Ballantynes of Walkerburn

4.9

Based on 2,223 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Ballantynes of Walkerburn 5 star review on 29th June 2025

Andrew

Ballantynes of Walkerburn 5 star review on 31st March 2025

Martin

Harry

Ballantynes of Walkerburn 5 star review on 13th March 2025

Mike

Liz

145

Anonymous

Anonymous // 01/01/2019

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“Very satisfied with my item extremely well packaged and fast delivery”

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Posted 1 year ago

“They were a pleasure to deal with If I had an issue it got a prompt reply and the units I received were well packed I would highly recommend them”

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Posted 1 year ago

“I was very impressed with Ballantyne, not only was the craftsmanship to an excellent standard but they process my order in short order and packaged it up extremely well. Outstanding work and I wholeheartedly recommend buying their products Major Michael Spicer Royal New Zealand Engineers”

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Posted 1 year ago

Thank you so much for your kind words! We strive to provide excellent craftsmanship with our products here at Ballantynes of Walkerburn, and we are delighted to know that you were so pleased with the speed of your order and the quality of the packaging. We certainly appreciate your recommendation as well! Thank you for your 5 star rating - we are so glad that you had a great experience! Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 1 year ago

“Thank you so much”

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Posted 1 year ago

“very quick delivery. Beautiful statue of Jimmy. Better than I could have hoped for. Thank you.”

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Posted 1 year ago

“From order to delivery it was a seemless exercise, the Ballllantynes team ensure every detail of the order was correct with advising on other ideas to ensure the gift was extra special.”

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Posted 1 year ago

“it's ideal item for presentation.”

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Posted 1 year ago

“I have used Ballantynes of Walkerburn for a number of years to get retirement gifts for fire service colleagues. Every occasion has been dealt with quickly and the standard of finished items is always very high. The last time I ordered a crystal decanter and glasses engraved with our fire service badge was all completed within a week. From online order to delivery. The delivered items come well protected in special wrapping. First class company. May they continue to trade for many years to come. Thanks AL HIAL Airports”

Ballantynes of Walkerburn 5 star review on 8th November 2023

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Posted 1 year ago

Thank you Andrew for taking the time to share your wonderful review of Ballantynes of Walkerburn. We appreciate your loyalty and are so glad that you are consistently happy with the products and services that we offer. We thank you for your kind words and are grateful to be able to serve you for many years to come. Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 1 year ago

“As always, the service and products are simply "First Class"”

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Posted 1 year ago

“Extremely pleased with the engraved hip flask. I've bought this item before as it makes a great leaving gift, especially as it can be personalised. It took less than 4 days from placing the initial order to reciving the item. The engraving was crisp and well executed and the parcel was well packed ensuring that it arrived safely. The flask comes in a neat little box that sets it off nicely, making it look far more expensive than it is. I have purchased numerous items from Ballantynes in the past and their level of customer service and attention to detail has always been spot on. I highly recommend their products and services.”

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Posted 1 year ago

Thank you Chris for your 5-star rating of Ballantynes of Walkerburn! We're glad you're extremely pleased with the engraved hip flask and appreciate your loyalty in coming back to us for similar items in the past. It's fantastic to hear that the engraving was well-executed, and that you think it looks far more expensive than it is. We really appreciate your kind feedback. Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 1 year ago

“We purchased this statue for our sons 21st birthday. He joined the police force last year so we thought this would be a lovely present for him. He is over the moon with the statue and it is in pride of place in his house.”

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Posted 1 year ago

Thank you so much for the 5 star rating, Julie! We are glad that you are happy with the Ballantynes of Walkerburn statue – it really makes us happy to know that you purchased it as a lovely present for your son on his 21st birthday and that he is over the moon with it! Thank you for your kind words. Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 1 year ago

“Easy to navigate website excellent communication and very fast delivery of an exceptionally well made detailed statue. I am extremely happy with it”

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Posted 1 year ago

“Great product, and equally great service with very prompt delivery (2 days). My only criticism would be regarding the Defence Discount and Blue light codes which I attempted to use at a rate of 10% discount. There was no discount on the optional mahogany base and the option for free delivery disappeared as soon as I applied the code, which meant the discount went down from £21 to £11. If you offer 10% then please apply it across the board. Aside from that, then 5*.”

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Posted 1 year ago

“I purchased 'The Rearguard' in electroformed silver. I made my order at short notice and it was delivered on time. The sales team were helpful an professional and the product was superb.”

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Posted 1 year ago

“Delivery was really quick, statue looks awesome very impressed with it as I’m sure the FF that it’s being presented to will be aswell”

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Posted 1 year ago

“Absolutely wonderful, good quality & made to my exact wishes, I had the Magnum vintage Taylor’s port personalised for my husband for our first wedding anniversary, it was Packed & boxed perfectly & delivered on time. I highly recommend this company & I will be shopping with them again for Christmas.”

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Posted 1 year ago

Thank you so much for your wonderful 5 star rating! We really appreciate it! It is so wonderful to hear that your Magnum vintage Taylor's port was made to your exact wishes and was packed and boxed perfectly and delivered on time. We are so pleased that you would highly recommend us and that you will be shopping with us again for Christmas. Thank you for your continued support of Ballantynes of Walkerburn! Please look for us on Facebook or Instagram and tag us in any photos you post.

Posted 1 year ago

“I have now used Ballantynes many times for colleague’s leaving/retirement gifts. Once again, my most recent experience has proved excellent. These figureine’s are of a superb quality and arrive in timely fashion exactly as described. Great price too, especially with any eligible discount. Thanks again for a five star service.⭐️⭐️⭐️⭐️⭐️”

Ballantynes of Walkerburn 5 star review on 27th October 2023

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Posted 1 year ago

“I was very impressed with the items I purchased and the customer service was excellent.”

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Posted 1 year ago

“I received exceptional quality champagne glasses from Ballantynes of Walkerburn, Beautifully engraved as I ordered. The service from ordering to delivery is excellent and I would highly recommend Ballantynes of Walkerburn to anyone.”

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Posted 1 year ago

“Great professional service and their products are to a very high standard. Thank you.”

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Posted 1 year ago

Ballantynes of Walkerburn is rated 4.9 based on 2,223 reviews