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Badgemaster Reviews

4.4 Rating 706 Reviews

85 %

of reviewers recommend Badgemaster

Company Reviews

4.4

Based on 706 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Badgemaster 5 star review on 24th December 2023

Badgemaster 5 star review on 25th March 2023

Badgemaster 5 star review on 27th November 2022

Badgemaster 5 star review on 20th November 2022

Badgemaster 5 star review on 12th June 2022

Badgemaster 5 star review on 4th September 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part of my order was missing and I had to follow that up with them, when the remaining badges were delivered they were issued with the wrong size of name inserts. The badge quality itself is lower quality than I was expecting too. Wish I'd gone with another quote I had received now.”

Hi David, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time.

“Two badges were ordered for an event but only one was received. Unfortunately I had to chase the 2nd badge but it arrived after the event.”

Thank you Margaret for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“The communication regards the status of our order was not good enough and resulted in me misleading my client about the expectation of delivery. There was a degree of urgency for my order so I enquired 4 days after placing the order for a status update. We were stated 5-8 days lead time after placing the order (not before, which would have been useful), so in asking for an update we were hoping for the best. We were told that the order was in packing and should be with us soon, which was well received and gave us confidence (therefore we informed our client that they would arrive soon). 4 days later, after no sign of delivery, I asked for another update to be told they were in fact still in production and 'packing' in fact meant quality control prior to dispatch. The product then arrived 3 days later. I appreciate that they have lead times and quality control is of course good, however, there was a lack of communication throughout and the ambiguous language was not accurate or useful, I felt misinformed. We even received a dispatch notification after they were delivered. The finished badges are good quality but the communication and service let them down.”

We’re sorry to hear that our customer service team did not handle your case with the efficiency it required and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to the relevant team in hopes that we can rectify this matter for you.

“Took a long time to deliver without any progress or prior time lines”

Thank you Samuel for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“The badges looked great and were of good quality however instead of name badges for 3 different people we received 3 identical ones. By the time we received the second attempt at our order, the event we purchased them had finished.”

Hi, we're so sorry to hear about your bad experience whilst shopping at Badgemaster, we’ve sent your message directly to our customer services team in the hope that we can resolve this issue for future purchases.

“I have used Badgemaster for years and never had an issue until recently. A mistake was made by Badgemaster (as I checked my submission) as one of the badges was incorrect. I sent an e-mail to customer services, 20/07/2023 with a picture of the badge and the excel spreadsheet that was submitted in the original order, but I am still awaiting a response, refund or reprint”

thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion. Do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Gave 5-7 days in the initial order email, I later phoned to be told by a RUDE lady chewing gum who was not very bothered and not professional that its 10-15 working days! I said I ordered for an event & she then went on to say she would chase up. Suddenly it arrives the next day on 24hour Royal Mail Parcel so it clearly had been done just not shipped. Won't be using it again or recommending Badgemaster.”

thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“Ordered magnet back badges and waited quite a few weeks for this to happen to then receive pin badges that are useless for our line of business.”

thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“Expensive, slow to make and deliver and dented on arrival.”

Thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“You sent a duplicate of the same badge and didn’t send our other staff members at all. Design option on website be the hard to use also”

Thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“Unfortunately, although the products look excellent, they arrived the day after we needed them for our event - despite telephone customer services promising they would be with us 2 working days beforehand, giving us ample time for delivery delay. But they weren't even dispatched until the afternoon before our event. I had the option to order from elsewhere and had first phoned Badgemaster to see if it could be processed in time and only placed the order with them because of the confidence of the nice lady on the phone - I wish I had used the alternative supplier in this case. The products themselves look excellent - we look forward to using them next year instead.”

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standards, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to this.

“The delivery was prompt, but the badges are difficult to assemble and to take apart again for re-use”

“Placed order, no confirmation email received or invoice, had to chase. Item was then delayed due to quality control issue. Not notified of this, I had to email to chase missing items long after the delivery date passed. Waited for new batch, still not prioritised. No communication whatsoever unless chased.”

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standards, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused.

“The badge was not delivered to us until well after the time specified on the website, which meant that we had to create a reduced quality badge for the function that we were attending.”

Hi Henry, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. If there is anything we can do to further assist you in the meantime, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Rather disappointed with my experience. After reading the delivery time for products was 2 to 5 working days I placed my order for only 4 badges 4 weeks before I needed them for an event. I called 2 weeks before I needed them as they had not arrived to ask when I would get them and was told they were in dispatch for sending but I did not believe the person as they sounded flustered, when they did not arrive a few days later I called again and they said they were in dispatch again for sending. The third time I called I was told that the badges had failed quality and had to be remade. I explained to the customer service advisor that I needed them to be with me in two days as I was leaving the country for an event I ordered the badge for and was told it was my fault if they did not arrive as I had not paid the correct shipping. I placed my order on the 12th April and was flying on the 4th May 15 working days after order. My badges did not arrive in time. I have emailed customer service but are yet to respond!”

Thank you Rachel for leaving us your review. We are disappointed to hear our team did not handle your case with care and efficiency. In response to your experience, it’s important to us that we take some further details to ensure this is investigated in the hope this does not repeat in the future. If you’re happy to provide us with further information, please notify us by responding to our direct message.

“I ordered my badges and the confirmation email did not have the correct details. I immediately emailed Badgemaster who were really good and said that they would ensure that the correct badges would be supplied. When the badges turned up - which was very soon after - the quality was great but Badgemaster had sent the incorrect badges. I contacted Badgemaster who were really good and acknowledged the error. I offered to pay for the remake but, to their credit, they said this was not necessary and they would replace the badges. This was the last I heard. The last email I had from BM was on April 28th and since then nothing. I have tried to contact them but nothing. My event is early next week so it looks like it will be badgeless which is a shame. Initially BM were brilliant but, alas, I don't think that I will be getting my badges afterall!”

Hi Chris, thank you for leaving us a review. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent you a direct message in the hope you can chat with us further upon rectifying this matter.

“It is unacceptable that you do not accept orders to the Channel Islands without removing the VAT. Guernsey is exempt from tax so please get this sorted on your system. Also because you cannot do this it is also unacceptable that you do not offer a refund for VAT charged whilst getting this operational. Most companies now have got this sorted on their website/purchase system.”

Hi Nicole, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We are currently in the process of resolving this issue and hope this will be sorted out as soon as possible. Thank you for taking the time out of your day to leave us a review. Best wishes.

“The order has taken far too long it was originally placed in July and it's still not complete. I've ordered several other lanyards and that's been a few weeks now. Never have we had this issue before and we have been using Badgemaster since we opened.”

Thank you Lyndsey for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“So slow to produce / deliver”

“I was happy with my first order. I wanted to order one additional badge but couldn't find the exact design and was unable to to sign in to my account to find out. When I called for assistance nobody could help me and was told to order online. I have received my badge but it is different from the others. for something simple to reorder turned out to be quite complicated and unsatisfactory.”

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Badgemaster is rated 4.4 based on 706 reviews