Badgemaster Reviews

4.4 Rating 454 Reviews
86 %
of reviewers recommend Badgemaster
4.4
Based on 454 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
2 - 3 Hours
Read Badgemaster  Reviews

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Very happy with our badges. The team gave me fantastic support whilst designing our badges and nothing was too much trouble. We recieved a follow-up email to ensure we were happy with our product. One badge was slightly faulty, this was re-produced immediately with no problems and no need to mess about sending the faulty badge back. Fantastic value for money, the badges look fabulous and compliment our uniforms perfectly, I will definitely continue to use Badgemaster for any future purchases and would have no hesitation in recommending them to anyone else. Thank you so much for your help & support. Jo - Stepping Stones of Scawby.
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Jo, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
Badges were lovely, robust, and on the whole very good but the names were a little small and not easily recognisable.
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I ordered my badges and the confirmation email did not have the correct details. I immediately emailed Badgemaster who were really good and said that they would ensure that the correct badges would be supplied. When the badges turned up - which was very soon after - the quality was great but Badgemaster had sent the incorrect badges. I contacted Badgemaster who were really good and acknowledged the error. I offered to pay for the remake but, to their credit, they said this was not necessary and they would replace the badges. This was the last I heard. The last email I had from BM was on April 28th and since then nothing. I have tried to contact them but nothing. My event is early next week so it looks like it will be badgeless which is a shame. Initially BM were brilliant but, alas, I don't think that I will be getting my badges afterall!
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Hi Chris, thank you for leaving us a review. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent you a direct message in the hope you can chat with us further upon rectifying this matter.
Exactly what we ordered and great quality!
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Hi Lauren that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
I complained about the printing quality as I got offered another printing I also asked to change the spelling from carer to care, but I got a second delivery with all the badges the same as the first order. I paid for the badges that in the end, no one will be able to use.
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Thank you Joan for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.
Average delivery time is 6 to 8 weeks if the order is chased regularly! orders need to be chased every time and despite chasing it takes weeks to receive the order and the customer service team promoted to look into the issue and do not get back to the client with a solution
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Thank you Manuela for sharing your review. We’re disappointed to know of your recent bad experience with us. We have been extremely busy in recent months and are sorry we could not deliver our high-quality service in your interaction with the business, we apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.
The design feature was easy to use, and my badge looked exactly as displayed. I am very happy with the result, especially the magnetic clip; I was worried it might not be strong enough, but it's easy to take apart yet stable once clipped.
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Hi Leah that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We look forward to being of service to you in the future.
Very good work received my badge and I was very happy with the quality of work done
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Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback! We're glad you liked your badges.
Excellent service, very quick and very happy with the finished poduct.
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Hi Bryan, that's lovely to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
I have had terrible service recently , they do not answer calls , I cant get any update for my orders placed in march on emails , not sure what more I can do to know what has happened to my order. not good at all
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Thank you Pascal for your review. We’re sorry to hear you've had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us on 01623 723112 for a direct chase on your order.
I was very disappointed with the delivery time for the badges. It took over a month to get the badges from a web site promise of 3-5 days. I rang every week and kept getting various 'reasons' why they were not ready. It would have been helpful if the delivery expectation had been set properly in our initial conversations about the design or an honest answer given to my enquiries. The badges are great, but I wouldn't use Badgemaster again.
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Hi Robin, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We really appreciate you taking the time to share your feedback and bringing your experience to our attention. If there is anything we can do to further assist you, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.
It is unacceptable that you do not accept orders to the Channel Islands without removing the VAT. Guernsey is exempt from tax so please get this sorted on your system. Also because you cannot do this it is also unacceptable that you do not offer a refund for VAT charged whilst getting this operational. Most companies now have got this sorted on their website/purchase system.
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Hi Nicole, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We are currently in the process of resolving this issue and hope this will be sorted out as soon as possible. Thank you for taking the time out of your day to leave us a review. Best wishes.
Easy ordering and badge arrived very quickly
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Hi Simon, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
good quality product
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Thank you Diane, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
Badge arrived in good time and was very well made
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Thank you Pauline! We are super glad to hear you are happy with your order, thank you for taking time out of your day to leave us a review.
Nice quality and quick delivery.
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Thank you Celia. We're so pleased you are happy with your order. Thank you for leaving your feedback!
Great quality, but it took 3 weeks for them to arrive after paying 1st class postage. I chased three times and no one got back to me despite promises.
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Thank you Jagjit for leaving us your review. We are glad you were pleased with the quality of our products, we are, however, sorry to hear of the frustration regarding the delivery and therefore apologise for the inconvenience caused. The delay in delivery may have been due to the bank holiday period. A first-class delivery should have been set up with your order; this unfortunately does not include the time taken to manufacture the products but the time taken to receive the products on completion of manufacturing. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.
My single badge arrived on time and was exactly as I had designed it. Good quality, durable materials.
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Hi Thomas, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
Excellent service
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Hi Ian, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
Easy to use website, value for money and smooth delivery. I regularly use Badgemaster for all our badges.
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Hi Stephanie, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
Very happy with the products provided.
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Hi Nicky, that's great to hear! Thank you so much for taking time out of your day to leave us a review. We really appreciate your feedback!
Badgemaster is rated 4.44 based on 454 reviews