Badgemaster Reviews

4.25 Rating 103 Reviews
82 %
of reviewers recommend Badgemaster
Merchant Metrics
Shipping & Delivery
delivery methods
Postal Service, Courier
average delivery time
Within 5 Days
on-time delivery
Greater than 87%
accurate and undamaged orders
95%
Customer Service
communication channels
Telephone, Email
queries resolved in
Under an hour
Read Badgemaster  Reviews

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Very happy with our badges. The team gave me fantastic support whilst designing our badges and nothing was too much trouble. We recieved a follow-up email to ensure we were happy with our product. One badge was slightly faulty, this was re-produced immediately with no problems and no need to mess about sending the faulty badge back. Fantastic value for money, the badges look fabulous and compliment our uniforms perfectly, I will definitely continue to use Badgemaster for any future purchases and would have no hesitation in recommending them to anyone else. Thank you so much for your help & support. Jo - Stepping Stones of Scawby.
Jo, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!
Thank you for my order my badges where great
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Excellent service, quality product and speedy delivery. Thank you.
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Superb service. Superb quality. Very happy thank you.
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Badges wouldn't be sent for a stupidly long amount of time unless we followed up on them and after that they would send two lots of badges and try to charge us for both. Each time we have ordered this has happened , we received resistance from the company when trying to fix this but ultimately every time we get the issue resolved and do not have to pay for the second lot. While yes it gets resolved it is still a large waste of time to have to go through when it shouldn't happen at all
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it was not good, I am distress abiut it as it looks not as the website. It looks bigger, not well finished some tiny spots, I did not like it.
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We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.
Great communication, delivery and product
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good and timely service
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Hi there! Thank you for taking the time to leave a review. In terms of a one-star rate - is there anything we could improve to make your experience a better one? Thank you, Badgemaster.
Good quality badge with prompt delivery
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I found the self creation for the name badge easy except for the size of the lettering, I had to web chat twice before I understood what was needed. david was very helpful. I think this could be improved.
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Fast and great quality
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EaSy to use and prompt delivery
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Easy to order and good quality product. Just wish there was an easier way to track your order.
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Great badges but they took longer to arrive than expected
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Very pleased with the engraved badge I ordered, I think it will be less susceptible to colour fade than a coloured badge I ordered from another badge company. Also liked the larger font size on offer. Prompt despatch. Thank you.
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Badges were great and magnetics were super strong. I think some added amendments can be made when ordering such as stating that the names will be centered however long they are etc. I did worry we weren't to receive them on time but your colleagues made sure to push them through production quicker.
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I'm very pleased with our badges from Badgemaster and would definitely recommend their service. The badge designer on the website was easy to use and really helpful. The badges were sent within the promised time frame and look as expected.
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Horrible customer service and terrible product. We used the online portal to design badge - there was no centre line and it looked slightly off centre - got in touch with customer service to ensure everything will be centred. Delivery took twice as long as promised and when we got the badges they were off center and the colours were way off (deep purple looked light and faded, green barely visible). I complained to customer services and sent in pictures - they refused to do anything. I escalated the matter to a member of management - they refused to do anything. Now we are stuck with a product that even our customers have pointed out it is off center and just looks “off.” I went with this company due to the reviews, but I encourage potential customers to be weary of the authenticity of said reviews as many do seem very similar and generic. If I can prevent even a single business owner avoid the headache that I have gone through then the time I have taken to leave this review will be worth it.
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We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.
The end result was perfect just as expected and very good quality. The only thing that let the experience down for me was the customer service when I requested a delivery date it was very unprofessional back and forth I found it quite painful to try and obtain firm details.
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The Customer Services Team were very helpful in answering my queries on how to place the order and the upload the list of names needed on the badges. The quality of the badges are excellent. I did have an issue with the delivery of the order but this was resolved very quickly (within 24 hours) and I received them in time for the training session.
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Disappointed as ordered 2 badges with different names and got 2 the same. In addition not the magnetic clips I requested. Overall disappointed
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Good Afternoon,

Thank you for your review, I have tried to contact you to discuss this as the order has been made as per the request completed on the website.

Please contact us on 01623 723112 should you wish to discuss this further.
Badgemaster is rated 4.25 based on 103 reviews