I ordered my badges and the confirmation email did not have the correct details. I immediately emailed Badgemaster who were really good and said that they would ensure that the correct badges would be supplied. When the badges turned up - which was very soon after - the quality was great but Badgemaster had sent the incorrect badges. I contacted Badgemaster who were really good and acknowledged the error. I offered to pay for the remake but, to their credit, they said this was not necessary and they would replace the badges. This was the last I heard. The last email I had from BM was on April 28th and since then nothing. I have tried to contact them but nothing. My event is early next week so it looks like it will be badgeless which is a shame. Initially BM were brilliant but, alas, I don't think that I will be getting my badges afterall!