Name: Badgemaster
Rating: 4.34

Merchant Metrics


Shipping & Delivery
delivery methods	Postal Service, Courier
average delivery time	Within 5 Days
on-time delivery	Greater than 87%
accurate and undamaged orders	95%
Customer Service
communication channels	Telephone, Email
queries resolved in	2 - 3 Hours

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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“Very happy with our badges. The team gave me fantastic support whilst designing our badges and nothing was too much trouble. We recieved a follow-up email to ensure we were happy with our product. One badge was slightly faulty, this was re-produced immediately with no problems and no need to mess about sending the faulty badge back. Fantastic value for money, the badges look fabulous and compliment our uniforms perfectly, I will definitely continue to use Badgemaster for any future purchases and would have no hesitation in recommending them to anyone else. Thank you so much for your help & support. Jo - Stepping Stones of Scawby.”

Helpful Report

Jo, wow! Thank you so much for this great 5-star review. We really appreciate you being a loyal customer and helping to share the word about us. We’re here for you anytime!

“My badge came dark when i requested white”

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We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our customer services consultant will get in touch with you as soon as possible to discuss this issue further. Regards, Team Badgemaster.

“Disappointing”

Helpful Report

We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.

“Badges wouldn't be sent for a stupidly long amount of time unless we followed up on them and after that they would send two lots of badges and try to charge us for both. Each time we have ordered this has happened , we received resistance from the company when trying to fix this but ultimately every time we get the issue resolved and do not have to pay for the second lot. While yes it gets resolved it is still a large waste of time to have to go through when it shouldn't happen at all”

Helpful Report

“it was not good, I am distress abiut it as it looks not as the website. It looks bigger, not well finished some tiny spots, I did not like it.”

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“good and timely service”

Helpful Report

Hi there! Thank you for taking the time to leave a review. In terms of a one-star rate - is there anything we could improve to make your experience a better one? Thank you, Badgemaster.

“Horrible customer service and terrible product. We used the online portal to design badge - there was no centre line and it looked slightly off centre - got in touch with customer service to ensure everything will be centred. Delivery took twice as long as promised and when we got the badges they were off center and the colours were way off (deep purple looked light and faded, green barely visible). I complained to customer services and sent in pictures - they refused to do anything. I escalated the matter to a member of management - they refused to do anything. Now we are stuck with a product that even our customers have pointed out it is off center and just looks “off.” I went with this company due to the reviews, but I encourage potential customers to be weary of the authenticity of said reviews as many do seem very similar and generic. If I can prevent even a single business owner avoid the headache that I have gone through then the time I have taken to leave this review will be worth it.”

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“Disappointed as ordered 2 badges with different names and got 2 the same. In addition not the magnetic clips I requested. Overall disappointed”

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Good Afternoon,

Thank you for your review, I have tried to contact you to discuss this as the order has been made as per the request completed on the website.

Please contact us on 01623 723112 should you wish to discuss this further.

“ordered online- completely wrong product sent. customer service cannot help online customers and told to contact Sales??”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our Customer Services Manager would love to speak to you, so feel free to give us a call at 01623 723 112.

“The badges were ok. Customer service was shocking. When purchasing anything online you'd normally expect a confirmation email. I never received a confirmation email or any follow-up emails on when to expect my order. Needing to receive my badges pretty quickly for an important business meeting, I called customer services. The woman I spoke to asked for my customer reference number, I explained that I hadn't received a confirmation email with it on. Her next comment was to tell me I should have handwritten it down from the computer confirmation screen and that she always does that when she makes an online purchase... Ok good for you... So I asked if there was any other way she could look up my order "no, no other way - we receive hundreds of orders a day it'd take too long to look through them" "it's not possible, without a reference number there's nothing I can do" After 5 minutes of back and forth and her insisting there is no way she can look up the order, she puts me on hold and says she'll ask her supervisor. 5 minutes after being on hold she comes back nice as pie, no mention to her previous rudeness and explains my order has been shipped and will be with me in a day. I really wish it hadn't been that hard.”

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“Do NOT use Badgemaster! Their service is a joke, they delete bad reviews and I am currently without my badges. I have asked for a full refund, to which i am still awaiting a response. If they have been appointed by her Majesty, then i am the king of Scotland. The whole process from start to finish has been by far the worst experience i have ever had with an online company. Best to ring them, as they do not reply to emails.”

1 Helpful Report

Good Afternoon Lee,

Thank you for taking the time to complete a review on the name badges we have produced for you, please accept our sincere apologies that these haven't arrived with you. We have tried to contact you via telephone but have unfortunately been unsuccessful. If you would be so kind to give us a call on 01623 723112 we would love to speak to you resolve this outstanding matter.

“long production and delivery process and quality not as it seemed on the proof. looks unprofessional and we are getting rid of 125 badges and re-making them elsewhere”

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“We have used Badgemaster for over 7 years buying hundreds of name badges for the staff, my recent order I rectified the spelling before I completed my order and when delivered it was spelt wrong, I have queried this and been told to order another one with the correct spelling!!! it was correct when ordered.”

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“We ordered 3 differently worded corporate badges on line from Badgemaster, three weeks ago. The order arrived very quickly but the badge specifications were wrong, and only two badges, not three, contacted Badgemaster, who promised to re process the order. A week later, nothing had arrived. We contacted them again. And they stated that the replacement order had gone out that morning. It is now two weeks later and they have not yet arrived.”

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Badgemaster is rated 4.34 based on 130 reviews

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