Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

4.4 Rating 791 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appartently our parcel was despatched 10/04/25 by Royal Mail, delivery charge £4.95. Still waiting for delivery .....”

Helpful Report

“The txt was very small and poor quality printing”

Helpful Report

“The badge sent was not the design ordered (similar to the previous 35 items ordered)”

Helpful Report

Thank you for your review Stephen. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We have passed your complaints onto the relevant team, and we assure you it will be handled with proper concern and care. In the meantime, feel free to reach out to discuss this further by contacting: customerservices@badgemaster.co.uk, alternatively, you can call us on [01623 723112]

“Very poor customer service, false perception giving and over charged with now refund no communication giving at all.”

Helpful Report

Thank you for your review Ryan. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We have passed your complaints onto the relevant team, and we assure you it will be handled with proper concern and care. In the meantime, feel free to reach out to discuss this further by contacting: customerservices@badgemaster.co.uk, alternatively, you can call us on [01623 723112]

“I still havent recived the badges.”

Helpful Report

Hi Robert, after reviewing the status of your order, it appears the parcel was delivered on the 10th of December and was signed for by a Ms Parker. There unfortunately was a delay in delivery, due to Fedex making multiple attempt's to deliver your parcel and being unsuccessful. The parcel was then sent back to us, before we sent it back out again in another attempt to get it to you. If you need further details please feel free to contact us at the email you previously used to place the order. Hope this helps. Thank you Badgemaster team

“Service has been severly lacking and the website used as an excuse for not offering good customer service. A badge I ordered as a sample, I wanted to reorder but this was out of the question and the price quoted has changed and no quantity dicount given. Apalled”

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“Really nice badge. But why do you need safety pins, & clips. Doesn't make sense????”

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“Incorrect order received which I reported and never received original order which I have paid for”

Helpful Report

In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to - please provide us with further information, by leaving us a response below giving a contact email. 😊 Thank you

“I am very disappointed that I ordered 4 badges and sent 4 names in a document and no one had the common sense to put the names on the badges.”

Helpful Report

Thank you Jayne for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention - it has been passed on to the relevant department.

“Productcdeclined in quality”

Helpful Report

Hi Fiona, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time.

“We ordered a number of badges for our company through you, the customer service was terrible, many arrived extremely late with no explaination, no apology and no heads up. Won't be using you again.”

Helpful Report

Hi Melissa, we’re sorry to hear that our customer service team did not handle your case with the efficiency it required and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to the relevant team in hopes that we can rectify this matter for you.

“I ordered some badges for an event - which did not turn up within the time scales indicated. i did chase the order via telephone and email querying whether they would arrive in time to which i was assured they would. I then did ask them if i could change my order to a next day delivery service to guarantee the arrival of the badges to which i was told NO! even though they had not been dispatched. I still have not received the order and no one can tell me anything except they have been dispatched. Extremely poor service and disappointing - we will not be suing them again! BE careful before you order anything.”

Helpful Report

Thank you Sejal for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention If there is anything we can do to assist you with this matter, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on [01623 723112]. Thank you.

“Badges were supplied with incorrect fastenings (not as ordered). When I raised tihs, I was told to "snap off the fittings at the back and we'll supply magnets". Or send them back and we'll supply new ones. The "customer service" person seemed totally disinterested and sounded like she was having a bad day. Unfriendly and unhelpful. When asked if the p&p will be reimbursed due to it not being my fault, I was told "no one was in the office to authorise this" (and even if there was, I got the impression she'd not have bothered asking). I emailed to complain about the proposed remedy and poor attention and attitude of the staff member and was told that at the preparation stage there were new staff in the team who were being trained up, there was an apology of sorts and that they would send out the badges as ordered. Nothing for my trouble though, inconvenience and additional wait, however. I asked when they would arrive, and 3 weeks later still await a reply to this email (although the badges arrived 2 weeks ago). Would not use again and would not recommend. Avoid.”

Helpful Report

Hi David, we're so sorry to hear that our customer service team did not handle your case with the efficiency it required. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks

“Very poor order management. I placed an order having confirmed that it would be shipped on a certain day, only to find out it wasn't, then the order was spoilt, then delayed again. I wouldn't trust this company for time critical orders.”

Helpful Report

Thank you Simon for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“Never received”

Helpful Report

Thank you for your review. We’re sorry to hear you never received your order and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“Nice badge, but took much longer to arrive than was promised and communication was non-existent when I asked where the badge was. They only replied when I told them I wanted to cancel!”

Helpful Report

Thank you so much for your feedback, JULIA. We are sorry to hear that your experience was not what you expected it to be when ordering a badge from us. We apologize for the delay that occurred and for the lack of communication when you were looking to get an update on your order. We are sorry for any inconvenience you may have faced as a result. It is important to us that we do whatever we can to make sure you have the best experience when dealing with our company. Your honest feedback is invaluable to us and we would be grateful if you could help us understand how we can make things better. Thank you once again for bringing this to our attention.

“Inaccurate delivery times and very poor customer service.”

Helpful Report

Thank you for your feedback. We are sorry that your customer service experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or [01623 723112] to provide us with further details.

“As we are missing 9 badges from the order”

Helpful Report

Thank you so much for taking the time to share your feedback on Badgemaster, Lisa. I understand your frustration with the missing badges and apologise for any inconvenience this has caused. I can confirm that, following your email correspondence with the customer service team, the missing badges are currently being remade and will be dispatched as soon as possible.

“The print quality was awful and the picture/text wasn't even centered on the badge. Expected a lot better for the price.”

Helpful Report

Thank you Marian for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standards, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused.

In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please email customerservices@badgemaster.co.uk with your order number and your problem and we will look into this promptly.

“The products are nice but the customer service is dreadful. Made mistake after mistake with my orders, from using the wrong font more than once to missing important deadlines and no real care whether as a customer I was happy or not. So pleased I have found another option.”

Helpful Report

Hi Hayley, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We would love to investigate this further. If you can please email customerservices@badgemaster.co.uk with your order number and more details so that we can look into this. Thank you for bringing this to our attention and again, sincerely apologise for what happened.

Badgemaster is rated 4.4 based on 791 reviews