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Badgemaster Reviews

4.4 Rating 709 Reviews

85 %

of reviewers recommend Badgemaster

Company Reviews

4.4

Based on 709 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Badgemaster 5 star review on 24th December 2023

Badgemaster 5 star review on 25th March 2023

Badgemaster 5 star review on 27th November 2022

Badgemaster 5 star review on 20th November 2022

Badgemaster 5 star review on 12th June 2022

Badgemaster 5 star review on 4th September 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a number of badges for our company through you, the customer service was terrible, many arrived extremely late with no explaination, no apology and no heads up. Won't be using you again.”

Hi Melissa, we’re sorry to hear that our customer service team did not handle your case with the efficiency it required and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to the relevant team in hopes that we can rectify this matter for you.

“I ordered some badges for an event - which did not turn up within the time scales indicated. i did chase the order via telephone and email querying whether they would arrive in time to which i was assured they would. I then did ask them if i could change my order to a next day delivery service to guarantee the arrival of the badges to which i was told NO! even though they had not been dispatched. I still have not received the order and no one can tell me anything except they have been dispatched. Extremely poor service and disappointing - we will not be suing them again! BE careful before you order anything.”

Thank you Sejal for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention If there is anything we can do to assist you with this matter, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on [01623 723112]. Thank you.

“Badges were supplied with incorrect fastenings (not as ordered). When I raised tihs, I was told to "snap off the fittings at the back and we'll supply magnets". Or send them back and we'll supply new ones. The "customer service" person seemed totally disinterested and sounded like she was having a bad day. Unfriendly and unhelpful. When asked if the p&p will be reimbursed due to it not being my fault, I was told "no one was in the office to authorise this" (and even if there was, I got the impression she'd not have bothered asking). I emailed to complain about the proposed remedy and poor attention and attitude of the staff member and was told that at the preparation stage there were new staff in the team who were being trained up, there was an apology of sorts and that they would send out the badges as ordered. Nothing for my trouble though, inconvenience and additional wait, however. I asked when they would arrive, and 3 weeks later still await a reply to this email (although the badges arrived 2 weeks ago). Would not use again and would not recommend. Avoid.”

Hi David, we're so sorry to hear that our customer service team did not handle your case with the efficiency it required. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks

“Very poor order management. I placed an order having confirmed that it would be shipped on a certain day, only to find out it wasn't, then the order was spoilt, then delayed again. I wouldn't trust this company for time critical orders.”

Thank you Simon for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“Never received”

Thank you for your review. We’re sorry to hear you never received your order and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to our customer services team in hopes that we can rectify this matter for you.

“Nice badge, but took much longer to arrive than was promised and communication was non-existent when I asked where the badge was. They only replied when I told them I wanted to cancel!”

Thank you so much for your feedback, JULIA. We are sorry to hear that your experience was not what you expected it to be when ordering a badge from us. We apologize for the delay that occurred and for the lack of communication when you were looking to get an update on your order. We are sorry for any inconvenience you may have faced as a result. It is important to us that we do whatever we can to make sure you have the best experience when dealing with our company. Your honest feedback is invaluable to us and we would be grateful if you could help us understand how we can make things better. Thank you once again for bringing this to our attention.

“Inaccurate delivery times and very poor customer service.”

Thank you for your feedback. We are sorry that your customer service experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or [01623 723112] to provide us with further details.

“As we are missing 9 badges from the order”

Thank you so much for taking the time to share your feedback on Badgemaster, Lisa. I understand your frustration with the missing badges and apologise for any inconvenience this has caused. I can confirm that, following your email correspondence with the customer service team, the missing badges are currently being remade and will be dispatched as soon as possible.

“The print quality was awful and the picture/text wasn't even centered on the badge. Expected a lot better for the price.”

Thank you Marian for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standards, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused.

In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please email customerservices@badgemaster.co.uk with your order number and your problem and we will look into this promptly.

“The products are nice but the customer service is dreadful. Made mistake after mistake with my orders, from using the wrong font more than once to missing important deadlines and no real care whether as a customer I was happy or not. So pleased I have found another option.”

Hi Hayley, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We would love to investigate this further. If you can please email customerservices@badgemaster.co.uk with your order number and more details so that we can look into this. Thank you for bringing this to our attention and again, sincerely apologise for what happened.

“Completely overpriced, took around two weeks to arrive which was too late for the event. I required the badges for. I did email to ask as to the whereabouts and received no reply. Would not use you guys again.”

Thank you for your feedback. We are extremely sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“The clip was placed in the wrong position therefore unable to use.”

Thank you for your feedback. We are sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“Product never arrived”

We would love to get some further details from you directly. If you’re open to discussing this further, please contact us at customerservices@badgemaster.co.uk or tel. 01623 723112.

“The lettering on my badge was not central and when I asked for this to be corrected they refused and said I was responsible.”

We're so sorry to hear about your experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can seem a little awkward to use, however, there is a 'centralise' image/text button on the website badge designer and our team should have assisted you in using this. The badge images ordered go straight through to our production department exactly as you designed the badge. We are sorry that our team did not handle your case with the efficiency you expected.

“I ordered from Badgemaster for the first time. The product arrived yesterday and I found the quality of the badge very good, however the artwork was misaligned and spoils the quality of the badge. I contacted their customer service and was told " I have looked at your order and we have printed it exactly how it you’ve designed it as we print straight from the PDF so unfortunately if it is not central that is not a fault of our own." I emailed back and explained that the design software on their site does not have any tools to ensure logos and names are central, the software allows to only to see a 2D format so once again you can not account for any curvatures etc. So I feel having the liability of accuracy of the logo from a 2D not aligning software is a bit extreme. When the design is take from the upload and put on the badge, the printing should be in line with the shape of the badge. The reply was that they take no responsibility and you have not paid for several wonky printed badges. Please beware that if you design your badge they will not care if it prints well or not and will not take into consideration of their poor design software. Poor customer service for just a small amount of money to replace badges with aligned logo.”

Hi Steve. We're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry that our customer service team did not handle your case with the efficiency it required. We do have a centralised button on our software and our team should have assisted you in using this. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks.

“Ordered with them 5 or 6 times and every time, something goes wrong. Designs don't match what was requested, delays, package is lost in transport, ... Customer support has been helpful and able to fix in some cases, but I wouldn't recommend them to anybody”

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed. It is always important to us to hear this so we can improve our services where required. If you would like to speak to us to provide further information, please leave us a response following our direct message. Thank you.

“Turnaround on the website is a lie. I have ordered badges for the air show for senior management team based on the lead time on the website. I called to make sure we will receive those before an event and I have said very clear that we will cancel if not possible. Lady on the phone assured me I can cancel the order because badges are not printed yet and told me to to send an e-mail to confirm cancellation. No reply despite the fact I sent several e-mails. Badges delivered against my will. Quality is way far from perfect . Bubbles trapped underneath the cover. I do not recommend.”

Thank you Paulina for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“Lead times on the website / confirmation email are very misleading. When I then called to chase the order I received no apology. Will not be using again.”

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved - we hope we can be of use to you in the future.

“I never received the package”

Thank you Dhanu for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. Please do not hesitate to call us on 01623 723112 for direct support in chasing this order.

“I complained about the printing quality as I got offered another printing I also asked to change the spelling from carer to care, but I got a second delivery with all the badges the same as the first order. I paid for the badges that in the end, no one will be able to use.”

Thank you Joan for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

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Badgemaster is rated 4.4 based on 709 reviews