Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.40

4.4 Rating 713 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 713 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was happy with my first order. I wanted to order one additional badge but couldn't find the exact design and was unable to to sign in to my account to find out. When I called for assistance nobody could help me and was told to order online. I have received my badge but it is different from the others. for something simple to reorder turned out to be quite complicated and unsatisfactory.”

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“Badges arrived too late for our event. When I phoned to ask for an update on the order I was told that the expected delivery times quoted on the website are only a guideline and that due to many events restarting since Covid, they were inundated with orders. If they had stated this on their website then I wouldn't have placed the order.”

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“I had trouble with the website being down and when my order was finally received only the payment had come through and I had to resend the list of names for the badges. When the badges did arrive 3 out of 20 were incorrect and it took over 2 weeks to get this sorted.”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“Really disappointed with the service recently. We have been a loyal customer with Badgemaster for some time. I requested my colleague to order a badge online, and unfortunately needed to cancel it the next day. Badge was ordered in the afternoon, cancellation request the next day and cancellation was denied. Not even a change requested to the name on the badge to at least be able to re-purpose it. Perplexing, because we are told it could take 14 days for the badge to arrive when we called for order updates in the past. Hence, we need to plan orders in advance. Disappointed! It's a badge in the bin when recycling is a big thing.”

Helpful Report

Hello, Thank you for providing your feedback and for letting us know about this issue. We're sorry you feel this way. Unfortunately, when a personalised product is already in the production, we cannot cancel it, as one of the first stages is either printing or engraving. Also, we do our utmost to ensure every order arrives as quickly as possible to the customer. Apologies for the inconvenience. Kind Regards, Badgemaster.

“We have not received our order, have been waiting four weeks!!”

Helpful Report

Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. Our customer services team will email you to investigate your feedback further. Kind Regards, Amanda

“Got the wrong order and delayed.”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our Customer Services Manager would love to speak to you, so feel free to give us a call at 01623 723 112.

“Unfortunately, we have been disappointed with the company. If we order a one-off badge it is fine, but ordering a few badges and its not good. On two occasions our order has been lost. Another occasion and it was printed the wrong colour. The website does not correctly take into account the quantity discount. All in all a disappointing experience and we shall be looking at a different company for our next badge purchase”

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Hi Jonathan, lovely to speak to you yesterday following your review. We look forward to your next order. Many thanks, Alysha.

“Online tool didn't work like it should, uploading names didn't create more badges, copying a design just duplicated that design which meant that changing the duplicate also changed the original. End result was poor, some of the letters had come off, one of the badges came in two versions, one with name printed incorrectly, one correctly.”

Helpful Report

We want to sincerely apologise for your negative experience on our website. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.

“Asked for a proof was told it was a reorder so no proof necessary, sent wrong logo badge. Sent email over a week ago, still no response.......”

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“Customer service extremely poor. Tried to remake an order several times and had absolutely no response from customer services, when you call they tell you that you need to email, but when you email you don't get a reply.”

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Badgemaster is rated 4.4 based on 713 reviews