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Badgemaster Reviews

4.4 Rating 709 Reviews

85 %

of reviewers recommend Badgemaster

Company Reviews

4.4

Based on 709 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

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Badgemaster 5 star review on 12th March 2024

Badgemaster 5 star review on 24th December 2023

Badgemaster 5 star review on 25th March 2023

Badgemaster 5 star review on 27th November 2022

Badgemaster 5 star review on 20th November 2022

Badgemaster 5 star review on 12th June 2022

Badgemaster 5 star review on 4th September 2021

4

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong badge sent - contacted customer service-to be told we will look into it and if it their fault they will Replace- it plainly was their fault”

We’re sorry to hear that our customer service team did not handle your case with the efficiency it required and appreciate you taking the time to bring this issue to our attention. Your review has been sent over to the relevant team in hopes that we can rectify this matter for you.

“The badge looks good, but crucial information was missed off on Badgemaster's first attempt, and it took unduly long to get another one.”

Thank you Nicola for leaving us your review. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. We’ve sent your message directly to our customer services team in the hope that we can rectify this matter.

“The staff are helpful over the phone but the website is very poor and not user friendly. In this day and age I believe a good website is essential.”

Hi Bethany, we're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our website can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“The badges were acceptable, but after adding various options, were 'expensive', and I cannot see how a delivery charge of £17.95 is justified after having spent £500 on the product, I often use the same delivery company and for a similar sized parcel, pay in the region of £7, but having said that most companies I have dealt with do not charge for orders of such a value”

Hi Brian, thank you for sharing your feedback and bringing your experience to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed about delivery given price. We’ve sent your message directly to our customer services team in the hope that we can rectify this matter.

“Whilst the product is good. The website for the badges is not particularly logical when trying to place repeat orders with additional names. Even the customer services line needed help from colleagues to sort. Unfortunately even so an error on the menus meant a costly mistake (my cost) with a delivery having to be binned and re-made. So it cost me twice as much as it should have.”

Thank you for bringing this to our attention Mark. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. Do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112 and we can follow this up.

“The quality of product is wonderful but the website is full of glitches, no option to amend any products in the basket which means you have to clear cache to be able to remove items from the basket. Payment often doesn't go through on first attempt which means I've had to call to check if payments have been successful. Website needs a proper check and rethink!”

We're so sorry to hear about your bad experience whilst shopping on the Badgemaster Website. Unfortunately, the website can be temperamental and we are currently undergoing development on our site to make it more user-friendly. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future.

“A few badges fell apart Pin became un stuck not as good quality as previous badges”

Thank you for bringing this to our attention. We are disappointed to hear our team did not handle your case with the care and efficiency our customers deserve. It is of high importance to us that this matter is rectified. We are currently investigating this and will make sure it's corrected. We strive incredibly hard to deliver a high standard of service and for that, we’re sorry we’ve not been able to deliver on this occasion.

“The badge is ok, but not very strong pin & the quality could be better.”

Hi Lucy, Thanks so much for the feedback about Badgemaster. We strive to make sure our customers are satisfied with our products so we're sorry to hear that there is an issue with your order! We truly believe that customer service and quality should go hand-in-hand so please contact our customer service team customers@badgemaster.co.uk and they will be more than happy to look into this issue for you Thanks again! Best, The Badgemaster Team

“good badges but they deleted my prototype and asked me to start again with no explanation”

Thank you Bodun for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please leave us a response following our direct message.

“Too complex ordering system online and cannot order over the phone.”

“Some of the font was cut off when the process of making it. However this wasn’t the case when I designed it. Was quiet expensive to have some of the writing cut off.”

Hi, thank you for leaving us a review. We’re usually known for our quality of service and therefore are sorry that we didn’t live up to those expectations here.

“Whilst the products received were excellent, the customer service is absolutely shocking. The people on the phone are abrupt and rude. The manufacturing time is also misleading. On the website it states 3- 5 days but when you have placed your order and paid for the products you are told that the wait time is longer - potentially up to 10 days - this is a quite the difference! When I pointed this out to the person on the phone, I was then told that they cannot change this on their website - nonsense!! And not even an apology! It's misleading and dishonest. A shame as otherwise I would be recommending the company for their products - but definitely not for their customer service!”

Thank you Andrew for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. In response to your experience, it’s important to us that we take some further details to ensure this does not repeat in the future. If you’re happy to provide us with further information, please leave us a response following our direct message.

“Badges are good quality, but communication throughout the order process isn't great. When you place the order you have no idea when they'll arrive, and the last two times I've had to chase up my orders because they've gone past their usual production time. It's not the smoothest of order processes - I got an email telling me my order had been despatched 3 days after it arrived with me. If you need them for a set time then I wouldn't suggest ordering as they're not reliable enough, but if you're not needing them for a specific date then they are good quality when they do arrive.”

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention.

“Great quality, but it took 3 weeks for them to arrive after paying 1st class postage. I chased three times and no one got back to me despite promises.”

Thank you Jagjit for leaving us your review. We are glad you were pleased with the quality of our products, we are, however, sorry to hear of the frustration regarding the delivery and therefore apologise for the inconvenience caused. The delay in delivery may have been due to the bank holiday period. A first-class delivery should have been set up with your order; this unfortunately does not include the time taken to manufacture the products but the time taken to receive the products on completion of manufacturing. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Not the best quality Iv come across”

“Fast service, easy to use, though the colour on the name badges we ordered was not as bright as the logo we uploaded.”

“The badges are 1st class - and they arrived speedily. I had to download google chrome to make the order which is not great and frustrating in this day and age”

“Had a problem with the delivery. But they were able to sort it out.”

“Badge missing from order”

“The badge was bigger than what I wanted and cost a lot of money. I can't use it as it's too big. But the writing on it and design is fine.”

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Badgemaster is rated 4.4 based on 709 reviews