Badgemaster Reviews

Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

4.4 Rating 791 Reviews

84 %

of reviewers recommend Badgemaster

Company Reviews

Metrics

Info

4.4

Based on 791 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Badgemaster :

At our advanced factory based in Newstead we manufacture and supply bespoke name badges for around 30,000 customers in the UK. Everyday almost a million people go to work wearing a Badgemaster name badge. We take pride in all we do, so you can be sure of a warm welcome when you get in touch either through our website www.badgemaster.co.uk or by calling our friendly customer services team on 01623 723112.

Visit Website

Write Your review

Tell us how Badgemaster made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Badgemaster 5 star review on 12th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Completely overpriced, took around two weeks to arrive which was too late for the event. I required the badges for. I did email to ask as to the whereabouts and received no reply. Would not use you guys again.”

Helpful Report

Thank you for your feedback. We are extremely sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“The clip was placed in the wrong position therefore unable to use.”

Helpful Report

Thank you for your feedback. We are sorry that your experience didn’t quite match your expectations. We would love the opportunity to investigate this further. Please contact us at customerservices@badgemaster.co.uk or 01623 723112 to provide us with further details

“Product never arrived”

Helpful Report

We would love to get some further details from you directly. If you’re open to discussing this further, please contact us at customerservices@badgemaster.co.uk or tel. 01623 723112.

“The lettering on my badge was not central and when I asked for this to be corrected they refused and said I was responsible.”

Helpful Report

We're so sorry to hear about your experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can seem a little awkward to use, however, there is a 'centralise' image/text button on the website badge designer and our team should have assisted you in using this. The badge images ordered go straight through to our production department exactly as you designed the badge. We are sorry that our team did not handle your case with the efficiency you expected.

“I ordered from Badgemaster for the first time. The product arrived yesterday and I found the quality of the badge very good, however the artwork was misaligned and spoils the quality of the badge. I contacted their customer service and was told " I have looked at your order and we have printed it exactly how it you’ve designed it as we print straight from the PDF so unfortunately if it is not central that is not a fault of our own." I emailed back and explained that the design software on their site does not have any tools to ensure logos and names are central, the software allows to only to see a 2D format so once again you can not account for any curvatures etc. So I feel having the liability of accuracy of the logo from a 2D not aligning software is a bit extreme. When the design is take from the upload and put on the badge, the printing should be in line with the shape of the badge. The reply was that they take no responsibility and you have not paid for several wonky printed badges. Please beware that if you design your badge they will not care if it prints well or not and will not take into consideration of their poor design software. Poor customer service for just a small amount of money to replace badges with aligned logo.”

Helpful Report

Hi Steve. We're so sorry to hear about your bad experience whilst shopping at Badgemaster. Unfortunately, the tools on our badge designer can be awkward to use and we are currently undergoing development on our site to make this more user-friendly. We are sorry that our customer service team did not handle your case with the efficiency it required. We do have a centralised button on our software and our team should have assisted you in using this. Thank you for taking the time to highlight your experience. It is always important to us that we hear this to help us improve our services where possible. We really do hope we can be of use to you in the future. Many thanks.

“Ordered with them 5 or 6 times and every time, something goes wrong. Designs don't match what was requested, delays, package is lost in transport, ... Customer support has been helpful and able to fix in some cases, but I wouldn't recommend them to anybody”

Helpful Report

Thank you for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Our customers are the heart of our business, and we understand you’re feeling disappointed. It is always important to us to hear this so we can improve our services where required. If you would like to speak to us to provide further information, please leave us a response following our direct message. Thank you.

“Turnaround on the website is a lie. I have ordered badges for the air show for senior management team based on the lead time on the website. I called to make sure we will receive those before an event and I have said very clear that we will cancel if not possible. Lady on the phone assured me I can cancel the order because badges are not printed yet and told me to to send an e-mail to confirm cancellation. No reply despite the fact I sent several e-mails. Badges delivered against my will. Quality is way far from perfect . Bubbles trapped underneath the cover. I do not recommend.”

Helpful Report

Thank you Paulina for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“Lead times on the website / confirmation email are very misleading. When I then called to chase the order I received no apology. Will not be using again.”

Helpful Report

Thank you for sharing your review. We’re disappointed to know of your recent bad experience with us. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved - we hope we can be of use to you in the future.

“I never received the package”

Helpful Report

Thank you Dhanu for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. Please do not hesitate to call us on 01623 723112 for direct support in chasing this order.

“I complained about the printing quality as I got offered another printing I also asked to change the spelling from carer to care, but I got a second delivery with all the badges the same as the first order. I paid for the badges that in the end, no one will be able to use.”

Helpful Report

Thank you Joan for your review. We’re sorry to hear you had a frustrating experience and appreciate you taking the time to bring this issue to our attention. Following our set high standard, we’re sorry to hear this was not met in your interaction with the business and therefore apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“Average delivery time is 6 to 8 weeks if the order is chased regularly! orders need to be chased every time and despite chasing it takes weeks to receive the order and the customer service team promoted to look into the issue and do not get back to the client with a solution”

Helpful Report

Thank you Manuela for sharing your review. We’re disappointed to know of your recent bad experience with us. We have been extremely busy in recent months and are sorry we could not deliver our high-quality service in your interaction with the business, we apologise for the inconvenience caused. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message.

“I have had terrible service recently , they do not answer calls , I cant get any update for my orders placed in march on emails , not sure what more I can do to know what has happened to my order. not good at all”

Helpful Report

Thank you Pascal for your review. We’re sorry to hear you've had a frustrating experience and appreciate you taking the time to bring this issue to our attention. We would love to get some further details from you directly. If you’re open to discussing this further, please notify us by responding to our direct message. In the meantime, please do not hesitate to contact us on 01623 723112 for a direct chase on your order.

“I was very disappointed with the delivery time for the badges. It took over a month to get the badges from a web site promise of 3-5 days. I rang every week and kept getting various 'reasons' why they were not ready. It would have been helpful if the delivery expectation had been set properly in our initial conversations about the design or an honest answer given to my enquiries. The badges are great, but I wouldn't use Badgemaster again.”

Helpful Report

Hi Robin, thank you for leaving your feedback. We strive incredibly hard to make every customer experience enjoyable and for that, we’re sorry we’ve not been able to meet your expectations this time. We have unfortunately had some technical issues with our website in trying to update this information and are currently in the process of getting this resolved. We really appreciate you taking the time to share your feedback and bringing your experience to our attention. If there is anything we can do to further assist you, please do not hesitate to contact us at customerservices@badgemaster.co.uk, alternatively, you can call us on 01623 723112.

“Shocking customer service, shockingly bad delivery time took nearly three months for my order to arrive. I will never use this company again.”

Helpful Report

“Ordered 2 badges with 2 different names on them several weeks ago. Within a week 2 badges came with the same name on them. Phoned customer services same day to which was told it would be looked into and resolved. That was 4 weeks ago now and still not had any correspondence. Will never use again!!!!”

Helpful Report

“badge designer is buggy, designed a badge using an existing order. Finished product came as the old order, new design had not pulled through/saved.”

Helpful Report

“We still not received the photo badges we paid for in full 2 months ago !!”

Helpful Report

“Great product but took 3 weeks to deliver so missed the event they were ordered for. Didn’t hear a thing from them either. Really bad service.”

Helpful Report

“Very poor quality. Order was delivered 2 weeks late.”

Helpful Report

“My badge was incorrectly spelled,until now havent recieved a replacement .”

Helpful Report

Hello Louie! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

Badgemaster is rated 4.4 based on 791 reviews