Name: Badgemaster
Address: Hazelford WayHazelford Industrial Estate, Hazelford WayHazelford Industrial Estate, Nottingham
Rating: 4.38

“Still waiting to receive my order after several weeks!”

Helpful Report

Hello Helen! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“Still havent got my badge even if I ordered this already about a month ago.”

Helpful Report

Hello Inga! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“My order took over a month to arrive despite me paying a fortune for quick delivery. First time I chased the order nobody got back to me. Second time I chased it I didn't even get a reasonable reason as to why my order took so long.”

Helpful Report

Hello Hanna! We are very sorry to hear that you had such a negative experience in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623723 112.

“I have not recieved my badge to date. It was ordered on 16 Feb 2021. I couldn't answer 3 of the 4 questions below as the actual options were not there. 1. Who made the delivery. No one. 2. Was the item damaged: Unknown. 3. How many days did delivery take: 24 days and countining.”

Helpful Report

Hi Dennis, We know you have already talked to our customer services team and the issue is now solved for you. We're really sorry for any inconvenience this has caused. Team Badgemaster

“My badge was delivered to the wrong address, which was a fault of badgemaster. It has taken over 3 weeks to get to me, when I asked to get a refund on my delivery service, I was declined which I feel Is unfair and a bad service.”

Helpful Report

Hi Tyrone. We're sorry you've had a bad experience with our business. You're absolutely right, it was our mistake we sent it to the different number flat in your building. Immediately after we noticed our mistake, we've redone your badge and send it to the right address at no cost. Hope that helped. Kind regards, Team Badgemaster.

“2 Badges were ordered and paid for on 17/11/20. On 25/11/20 they had not arrived. I chased your customer services team who said they'd look into it. They gave me a Royal Mail (RM) tracking number. A week later on 2/12/20, 2 weeks after ordering, they had still not arrived, and RM tracking had no record of it either. All I was told by Customer Services was that RM must have lost it!!!! I promptly cancelled my order and demanded a refund. Any decent Company who valued future customers and recognised the value of Goodwill would have still supplied them as a gesture - (they only cost £15.00) - not Badgemaster. Guess what I will be telling anyone I come into contact with, who might be wanting to order badges??”

Helpful Report

Hello David, thank you for your feedback. We are very sorry to hear this has happened and for any inconvenience, this situation has caused you. We have looked into your order and can see that we did in fact dispatched two badges on the 19th November via Royal Mail. Unfortunately, we are unable to now track the parcel using the tracking details provided by Royal Mail. Although we have already provided you with the requested refund, we have also arranged for a further two badges to be made as per your original order completely free of charge as a gesture of goodwill. Once again please accept our sincerest apologies for any inconvenience this has caused, and we hope to restore your faith back in Badgemaster. Merry Christmas and a Happy New Year!

“Gave the wrong products and offered free delivery for a next purchase as "goodwill" !”

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“Sent my original order to the wrong address a clear week after I ordered it. So took 2 weeks to get what I ordered.”

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We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“Took over a month despite me emailing at time of order to say it was urgent . Needed chasing . No apology . Wouldn’t use again .”

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Hi Vicky, I just wanted to thank you for your time and feedback this afternoon following our telephone conversation. Stay safe, Alysha Customer Service Supervisor

“Still not received item. Emailed you one week ago with no response”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“I am still waiting to receive my order. I have emailed them to find out where it is and I have had no response. I will now have no option other than to take action to recover my money”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“I bought a badge twice and both times I didn't receive it and still haven't received it total rip off and fraud”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would love to talk to you about this, so feel free to give us a call at 01623 723 112.

“My badge came dark when i requested white”

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We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our customer services consultant will get in touch with you as soon as possible to discuss this issue further. Regards, Team Badgemaster.

“Disappointing”

Helpful Report

We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.

“Badges wouldn't be sent for a stupidly long amount of time unless we followed up on them and after that they would send two lots of badges and try to charge us for both. Each time we have ordered this has happened , we received resistance from the company when trying to fix this but ultimately every time we get the issue resolved and do not have to pay for the second lot. While yes it gets resolved it is still a large waste of time to have to go through when it shouldn't happen at all”

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“it was not good, I am distress abiut it as it looks not as the website. It looks bigger, not well finished some tiny spots, I did not like it.”

Helpful Report

We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.

“good and timely service”

Helpful Report

Hi there! Thank you for taking the time to leave a review. In terms of a one-star rate - is there anything we could improve to make your experience a better one? Thank you, Badgemaster.

“Horrible customer service and terrible product. We used the online portal to design badge - there was no centre line and it looked slightly off centre - got in touch with customer service to ensure everything will be centred. Delivery took twice as long as promised and when we got the badges they were off center and the colours were way off (deep purple looked light and faded, green barely visible). I complained to customer services and sent in pictures - they refused to do anything. I escalated the matter to a member of management - they refused to do anything. Now we are stuck with a product that even our customers have pointed out it is off center and just looks “off.” I went with this company due to the reviews, but I encourage potential customers to be weary of the authenticity of said reviews as many do seem very similar and generic. If I can prevent even a single business owner avoid the headache that I have gone through then the time I have taken to leave this review will be worth it.”

Helpful Report

We want to sincerely apologise for your negative experience. However, we'd like to learn more about your situation and make things right. So, please give us a call on 01623 723112. You can also email us at customerservices@badgemaster.co.uk, and we will get back to you promptly. We look forward to hearing from you.

“Disappointed as ordered 2 badges with different names and got 2 the same. In addition not the magnetic clips I requested. Overall disappointed”

Helpful Report

Good Afternoon, Thank you for your review, I have tried to contact you to discuss this as the order has been made as per the request completed on the website. Please contact us on 01623 723112 should you wish to discuss this further.

“ordered online- completely wrong product sent. customer service cannot help online customers and told to contact Sales??”

Helpful Report

We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. Our Customer Services Manager would love to speak to you, so feel free to give us a call at 01623 723 112.

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Badgemaster Reviews