Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 966 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 966 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

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“Gary was very knowledgeable and helpful. Purchase was smooth and delivery was prompt.”

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Posted 7 months ago

“I received the best service from Gary. As always. I ordered Ifi Powerstation with DHL Express shipping but got it with a cheaper courier. Gary sent me a refund for the difference right away...”

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Posted 7 months ago

“Superb service. I bought a pre-owned streamer and it was exactly as described, the product was in pristine condition with all the original packaging. It was very well padded for shipping and I received it within a day or ordering on the phone. Immaculate service by Gary and team.”

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Posted 7 months ago

“Excellent service from start to finish. My initial email enquiry received a prompt and helpful response. I even received a telephone call advising that the final item of my order would be arriving that day and asking if the proposed delivery day was convenient (it was). The order was received on the agreed delivery day and the items were very well packaged. Extremely pleased with the purchases.”

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Posted 7 months ago

“Ordered aused preamp from Aidio Emotion. Was very hesitant to buy over seas, but.. these guys are superb!!! Item was better than described, looks brand new, packed extremely well, even manual and original boxes looked new. Item arrived from England in only three days and preamp works flawlessly. Exceptional company!”

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Posted 7 months ago

“Item arrived as described, packaged excellently and dispatched promptly. Communication was also excellent and my queries answered”

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Posted 7 months ago

“Item turned up promptly and they were quick to call me back when I had a query. Will def use again.”

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Posted 7 months ago

“Very helpful, friendly and professional. I ordered a streamer at lunchtime and it arrived the following day. I couldn't have asked for a better service.”

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Posted 7 months ago

“Pretty good buying process on the website and the item was delivered the next working day. All positive and the item is great! Thanks!”

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Posted 7 months ago

“What a pleasant experience, very efficient courteous service, and great PX would buy again.Thanks to all.”

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Posted 8 months ago

“Hi Audio Emotion, It had always been my intention to let you know what I thought of the Ever Solo Z6 dac but I always try to avoid making early comments until I have used the equipment for at least a couple of weeks. Having said that I will admit from the moment I turned the Z7 Dac on and heard the silence I was impressed it seemed like the music was coming from nowhere. The sound was clear with instruments seeming to have their own space and there is no doubt this is the best dac I have ever purchased. Things I am not really impressed with are the frontal display I have not messed about with it so this comment is referring only to the sound level display which I think is awful and largely pointless. To be honest I am not a fan of displays and I bought the Z6 Dac based on the many reviews I have read. The dac sounds wonderful and has greatly enhanced my listening pleasure. Many thanks for the opportunity to give my thoughts on this excellent Dac.”

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Posted 8 months ago

“Very nice transaction after quick answers, swift delivery. Bravo”

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Posted 8 months ago

“Audio Emotion has gone above and beyond for me, from providing great black friday deals to stellar after-sale support. They have always been willing to listen and try to solve my issues with the utmost concern. When Puritan Audio consistently failed to provide me with the necessary parts for my ground masters, Gary arranged for me to receive them from a third party, ongoing issues with this order are not Audio Emotions fault but fully Puritan Audios' fault. When I complained of a persistent problem with my amplifier, after testing and sending me the demo unit which showed I must have some problem with the mains power, they actually arranged for a new unit to be delivered to me from the manufacturer, as newer units seem to display the problem less, that's just some incredible customer care. I can wholeheartedly recommend them and personally plan to continue making my Audiophile purchases from them (if only they would also sell old stock vacuum tubes, then I really wouldn't have to go anywhere else for my addiction).”

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Posted 8 months ago

“I ordered a relatively expensive pair of Hifiman headphones which came directly from China, but unfortunately when it arrived one side of the headphones wasn't working, but thankfully AudioEmotion had ordered more than one pair. I contacted Marion from AudioEmotion who was absolutely brilliant and swiftly arranged a replacement with no hassle at all. Gary from AudioEmotion is the person who I negotiated my part exchange deal with and he was very fair with my part exchange price, where often other dealers will try to offer ridiculously low figures so they can make large gains when they sell it. I am really happy with my experience of AudioEmotion and notably Gary and Marion who provide great customer service, and I will definitely return to do further business with them in the future. Highly recommended company with full marks from me.”

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Posted 8 months ago

“Ordering my Eversolo DMP-A6 was trouble free on Audio Emotion’s web site. With email updates my streamer arrived 2 days later, great service. Plugged into the system and with a couple of easy to follow steps we’re up and away.”

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Posted 8 months ago

“I have bought a few products from Audio Emotion over the years but this Eversolo dmp-a6 has to be one of the best value and sounds amazing only had it setup for a couple of days but am hearing instruments that I haven't heard before on so many tracks been playing ABC - Lexicon of Love Steven Wilson remix on Qobuz the soundstage is so wide and so clear also I have a lot of trance Dj sets the ones that I have played so far have been a revelation I just can't praise this streamer enough. It does have a few niggles but they will be fixed with the regular updates”

Audio Emotion Ltd 5 star review on 20th August 2023

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Posted 8 months ago

“I have taken my custom to Gary and his team many times over the years and it has always been an enjoyable experience. They provide a great friendly service with knowledgeable advice delivered with an engaging enthusiasm. They have a great product range too.”

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Posted 8 months ago

“Great service. Friendly knowledgeable staff and excellent customer interaction.”

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Posted 8 months ago

“Excellent efficient service and good price for HD650 - amazing sounding headphones”

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Posted 8 months ago

“Product arrive very much as promised with very good packing. I have requested for soft copy of invoice which I receive in no time. Very good service.”

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Posted 8 months ago

Audio Emotion Ltd is rated 4.9 based on 966 reviews