Audio Emotion Ltd Reviews

Name: Audio Emotion Ltd
Address: Units 18-19 Flemington Road, Queensway, Glenrothes, Fife
Rating: 4.94

4.9 Rating 1,141 Reviews

99 %

of reviewers recommend Audio Emotion Ltd

Company Reviews

Metrics

Info

4.9

Based on 1,141 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01592 407700

Email:

info@audioemotion.co.uk

Location:

Units 18-19 Flemington Road,
Queensway,
Glenrothes
Fife
KY7 5QF

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gary was very helpful and patient with me and answered all of my questions (I had a lot of them). Thank you for all of your help.”

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Posted 7 years ago

“They were very helpful with all my needs both past and present”

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Posted 7 years ago

“Great prices and knowledgeable suggestions. Always telling customers how to get the most out of their audio as opposed to just trying to make a sale.”

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Posted 7 years ago

“I recently bought an Auralic DAC/Streamer. However, I needed to clarify a number of technical and compatibility matters before going ahead with the purchase. The AudioEmotion team assisted me with quick calls and emails. Within the same day we confirmed the right solution. The delivery courier failed to find my address, but the AudioEmotion team was on the case and rectified things before I even noticed the problem. The Auralic device I bought, together with a relatively inexpensive upgrade recommended by the team, performs way beyond my expectations. In my view, the friendliness and the competence of the support one gets from the team at AudioEmotion are a benchmark for customer service, and not just in the hi-fi retail sector. If you ever heard one of their demos at UK audio shows, you also know that very few can match the expertise of the AudioEmotion guys in creating a memorable and spectacular sounding system.”

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Posted 7 years ago

“Excellent professional website and very fast seller To recommend without reservation”

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Posted 7 years ago

“Very prompt handling of my order. Carefull packaging. Immediate dispatch. Very good communications. Above all: a very reliable source for second hand audio equipment.”

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Posted 7 years ago

“Audio Emotion provide clear and accurate information about products emphasising without drama or exaggeration any outstanding virtues . Their pricing is very competitive . their products are selected for quality and are well reviewed independently allowing for useful comparisons . their staff are friendly open and helpful inspiring consumer confidence . the 14 day trial in my case was a formality the valve amplifier I purchased comfortably exceeded my expectations.”

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Posted 7 years ago

“Great customer support, they help me to solve very fast some payment issue. I bought a pair of used speakers, they were in perfect condition (like new!) and very well packed. AAA rating!”

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Posted 7 years ago

“Great service Mains block delivered very swiftly Good trade in prices Very pleased all round John Whitaker Surrey UK”

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Posted 7 years ago

“I have made two purchases from Audio Emotion, the first being an Audio Lab M Dac which was bought new. There was much noise in the Hifi press and forums at the time in support of this product. I don't have this product any longer. My second buy was an Auralic Balanced Line Stage bought used. My initial impression is that this product will suit me much better.”

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Posted 7 years ago

“Acknowledgement of my purchase was immediate and thereafter I was informed about the progress of the packing and despatch process. Despatch was done very quickly.”

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Posted 7 years ago

“You could not get a better transaction than this. First class delivery bang on time, The staff and product was brilliant. No praise high enough and totally polite. Many thanks. Barry.”

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Posted 7 years ago

“Very nice staff helpful and knowledgeable about equipment good range of products and preowned products in good condition”

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Posted 7 years ago

“1) Because we got seasonal discount with very great products 2) We are very satisfied with the delivery you provide, the air freight fee is excellent and the goods delivery on schedule 3) Your service is impeccable”

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Posted 7 years ago

“Excellent service from very knowledgeable and helpful staff delivered in a very friendly way.”

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Posted 7 years ago

“great quick service no messing about”

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Posted 7 years ago

“Ordered a Chord Subwoofer cable which was promptly dispatched and then gratefully received.Cable is excellent, as was the service given by the folks at Audio Emotion.Thankyou, Melvyn Lee”

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Posted 7 years ago

“The team - and Gary in particular - were more than patient with my multiple questions regarding a change of cartridge and I finally arrived at what has proven to be the correct decision (Ortofon 2m Bronze). We reviewed various options together including part-ex and as it's obviously all but impossible to try cartridges first, Gary communicated as best possible what I could expect from each model I looked at. In the end, having ordered the Bronze, they shipped it same day. Excellent, personal service - highly recommended.”

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Posted 7 years ago

“It’s rare to find a retailer that is so totally focussed on the very particular needs of each individual Client. This attention to detail makes Audio Emotion a joy to deal with. My listening experience is now truly on another realm.”

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Posted 7 years ago

“I made an international purchase of large floorstanding speakers and the team at Audio Emotion made the purchase and delivery of the speakers (more than 300lbs to Australia) easy. They were a pleasure to deal with and I will absolutely be a returning customer.”

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Posted 7 years ago

Audio Emotion Ltd is rated 4.9 based on 1,141 reviews