Attitude Clothing Reviews

Name: Attitude Clothing
Address: Attitude Clothing Co. Unit 4, Vulcan Park, Unit 4, Vulcan Park, George street, Lincoln
Rating: 4.56

4.6 Rating 4,426 Reviews

91 %

of reviewers recommend Attitude Clothing

4.6

Based on 4,426 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

01522 576686

Email:

admin@attitudeclothing.co.uk

Attitude Clothing 5 star review on 15th July 2025

Attitude Clothing 5 star review on 19th March 2025

Vladyslav Linnik

162

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm still yet to recive this parcel!”

Helpful Report

Posted 8 years ago

“Placed an order for a present for my wife. Order was accepted, following day I received an email to saw that theor had been an error and the price had doubled did I want to pay the extra. The customer service agent that I emailed then claimed they normally retailed @ £200 when they are widely available for 100-120 with other retailers. Asked to cancel the whole lot took them a week and and a PayPal dispute to get my money back. I've order from this firm for nearly 5 Years Christmas birthdays etc, never had a problem, however when it went wrong they got it spectacularly wrong. Their idea of smoothing it over was a 15 discount for their store. Will not use again”

Helpful Report

Posted 8 years ago

Hi John, As we’ve previously explained the shoes were advertised on our web store at an incorrect price due to a technical error, for which we are very sorry. The usual RRP for these shoes should indeed be £200 and had there been any way we could have honoured your order we would have done so. Whilst we admit that your refund was slightly delayed due to a clerical error (for which we apologise unreservedly), it was not necessary to instigate a Paypal dispute to get your money back as I am sure you realise from your prior dealings with us. We completely understand your disappointment and cannot apologise enough but should you change your mind, your goodwill discount code is valid until 29th September 2017. Kind regards Attitude Clothing Co.

Posted 8 years ago

“Not my first purchase with this company and always I go over the 50 quid mark for free delivery. Never had a free delivery as advertised, e-mailed the costumer service two times on two different purchases, didn't even get a reply back for any of them. Will start to shop directly for Killstar instead of using this company. As a costumer spending a good value on shopping here its really sad that you don't even reply to e-mails. Had better service from smaller companies this situation is not acceptable. Best regards, Vanessa Costa.”

Helpful Report

Posted 8 years ago

We are very sorry to hear that you did not receive a reply to your e-mails. We have a dedicated e-mail system as part of our e-commerce platform. All e-mails received are replied to at once by way of an automated response which basically confirms receipt of your enquiry. We then respond as soon as possible in person, 7 days a week. Most e-mails will be dealt with in person quickly, however some can only be dealt with during office hours, so may take a little longer if contacting us out of hours. Providing great customer service is a huge priority to us, as the majority of our reviews testify. We would never ignore a customer e-mail. Regarding your specific enquiry having checked your recent orders, although they were over the £50 threshold they did not meet the qualifying criteria for free postage. Footwear and sale items do not count towards the free postage threshold. Your orders included these items and therefore did not qualify.

Posted 8 years ago

“I requested a return/refund and never heard back. now I'm left with an unwearable dress and down £40”

Helpful Report

Posted 8 years ago

Hi Bianca, I’ve checked our records and can confirm that we received your return request at 4.36pm on Sunday 2nd October an automatically generated confirmation email was sent to you along with a returns form and pre-paid postage label - Please check your spam/junk folders. If for any reason you can’t find it please contact sales@attitudeclothing.co.uk as soon as possible to arrange a replacement. Kind regards Aimee

Posted 8 years ago

“Ordered 4 things, none of them looked like the pictures. They felt cheap and nasty but were in fact not at all cheap. The returns policy is not customer friendly (I don't know of any other online store that charges their customers £3 for returns and doesn't have an exchange - sending back and reordering is NOT an exchange!) so I will not be shopping here again. Ever.”

Helpful Report

Posted 9 years ago

Hi Elizabeth, We're sorry to hear that you're not happy with your recent purchases and you're welcome to return the items to us if you're not satisfied with the quality. Just to clarify, we don't charge you to return items - The pre-paid returns label we provide is an optional service which costs £3 should you choose to use it but is completely free of charge if you're returning goods for an exchange/store credit. Alternatively you can take the package to your local post office and use whichever service you'd prefer. Kind regards, Aimee

Posted 9 years ago

“Order was cancelled without notice, had 2 emails asking me to write a review... Only found out it was cancelled whine i logged into the website after a week wondering why it hadn't arrived yet.”

Helpful Report

Posted 9 years ago

Hi Sioned, I can see from our records that the item you ordered at 7.14pm on Friday 12th August was unavailable due to a stock error. Our customer service team emailed you on Monday 15th as soon as we became aware of the problem to ask whether you would like an alternative item, store credit or a full refund. To date we have not received a reply. Please email aimee@attitudeclothing.co.uk so that we can resolve this issue without further delay. Kind regards, Aimee

Posted 9 years ago

“I am still in shock at the utterly disgraceful customer service I have received from Attitude Clothing. I ordered a belt for £6.99 plus £2.99 postage. Unfortunately, the belt is too big for me and they do not provide another size. Upon requesting a return, I was informed that should I use the returns label provided I would be deducted £3.00 for the privilege. This would leave me only £0.99 up on something I paid a total of £9.98 for including the initial postage. I am absolutely stunned that a company would treat its customers this way. I was offered store credit but as they don't have the belt in my size this is not an acceptable resolution. Another alternative was not to use the returns label, which would still leave me with a loss as I would be paying again for postage at an unknown cost, and still not being refunded the cost of the initial postage. I feel absolutely backed into a corner which is a completely appalling way to treat customers. Not to mention the agent on the phone was not engaged and clearly not interested in helping the situation. I appreciate that they set out terms and conditions but that doesn't make them acceptable. To provide a 'refund' of £1.00 when a total of £9.98 was spent is disgusting.”

Helpful Report

Posted 9 years ago

Hi Laura, We're very sorry that you feel hard done by but our returns policy is clearly displayed on our website and can be viewed at any time prior to ordering. As explained over the phone, the pre-paid label is an optional service which we provide but this does carry a £3 charge when returning goods for a refund, and as such we recommend that you return the belt using a postal service of your choosing if this is not acceptable to you. We are more than happy to refund you in full for the belt (£6.99) but regret that we are unable to cover your return postage costs as well. Kind regards Aimee

Posted 9 years ago

“I placed my order on 6th june, today is 16 and i didn't got it. It has been dispatched on 9 june, this service is too slow.”

Helpful Report

Posted 9 years ago

Hi Elisabetta, I've looked in to your order and I see that you opted for our European Standard Delivery service which takes 7-9 working days for delivery (as stated on our website). Your order was despatched on the 9th June and should be delivered by close of play on 17th June. If it has not arrived by this time please get in touch with customer services. Kind regards, Aimee

Posted 9 years ago

“I didn't receive my package.”

Helpful Report

Posted 9 years ago

“Offered me 10% off my first purchase with a code, the code only took 5% off. Free shipping with orders over £50, with a code, didn't work because the purchase code had already been used. Sent me an email 2 days later with an offer of 15% off everything. Terrible”

Helpful Report

Posted 9 years ago

Hi Emma, As per our terms & conditions, only one discount code can be used per order and the 10% off was applied as requested. Because this discount is not valid against sale items, the 10% could only be deducted from the full priced item you had ordered. Kind regards, Aimee

Posted 9 years ago

“I don't have my shoes in time, I'm very sad and I can do anything for tell the People that this website lies the people!!”

Helpful Report

Posted 9 years ago

I’m really sorry to hear you have not yet received your order, please note it was despatched on 11th March and the standard delivery time-frame is 7-9 days. We do offer faster delivery options than the one chosen.

Posted 9 years ago

“the order was not totaly completed. I have paid for 1 t shirt what i have never had. please make the situation ok quickly.”

Helpful Report

Posted 9 years ago

“Still waiting for my order to arrive. It's been a week. Please advise me on when/ if my order will be coming”

Helpful Report

Posted 9 years ago

“Never received my purchase”

Helpful Report

Posted 9 years ago

“Loved the look and style in the photo but really disappointed with the sizing of the coat in reality. Ordered an XL and couldn't get my arms in the sleeves! Let my UK size 12 sister try it on and although she could button it, it didn't close properly, didn't sit right and the sleeves were way too long. The coat definitely didn't feel like it was for an XL.”

Helpful Report

Posted 9 years ago

“was charged delivery of a coat had to send back size was meant to be small was at least a 22 as fitted me,,customer service was terrible.ordered over £100 worth didnt get my £10% first time customer discount,,,but messed around with that large pin coat telling me it was the right size,they obviously had a sizing issue ,,but to be charged for it..plus it was meant to be here for 18 birthday for son was late........ruined birthday found another shop similar stuff ordered coat fitted beautifully came quickly..i will never use this shop again ,took my money and am spending else wear,pity could of been so different...”

Helpful Report

Posted 9 years ago

“ITEM NEVER RECEIVED STILL AWAITING REFUND..”

Helpful Report

Posted 9 years ago

“I have not received my purchase, therefore a poor review...”

Helpful Report

Posted 9 years ago

“When the shoes turned up (which where a present for my girlfriend) the strap on one of the shoes was broken. Since then we have had to email pictures of the fault, which is however it has now been a week (which I feel is reasonable amount of time to allow before writing a bad review) and, to date, we have had no feedback on the pictures nor have we received any further correspondence on when or even if for that matter the shoes will be replaced.”

Helpful Report

Posted 10 years ago

We are very sorry that your shoes turned up with a fault. Because the shoes in question are sent out direct from the manufacturer the quickest way to deal with the matter is to send in a photo for us to forward to them. We received an email and the photos from you which we forwarded to the supplier straight away. We then e-mailed you immediately to let you know that we would be back in touch within 7 days as soon as we hear from the supplier. We received a reply back from your girlfriend on this day (11th Sept), so it is a surprise to us to get this review stating that you have received any further correspondence. The matter is in hand and we will be back in touch, as promised, as soon as we have a response from the supplier. Please be assured we are dealing with this as quickly as the suppliers procedure allows and you will get a replacement once the shoes are deemed faulty.

Posted 10 years ago

“I have not received my item yet after having an email last Wednesday”

Helpful Report

Posted 10 years ago

Attitude Clothing is rated 4.6 based on 4,426 reviews