Dear Mr Moreton, I am so sorry to hear that you have not had your sample. We can only apologize for this and can reassure you that your request was processed and sent. We have not been informed of the this before to be able to resolve this situation. We can either resend your sample or refund you in full, please can you email email@example.com or call us on 01425621173 to advise us of your choice. Kind regards Atlas
“The first ones I got were all broken and still have not received the replacement ones”
Posted 3 weeks ago
Dear Darren, Thank you for your feedback, and we are sorry that your tiles had arrived broken. We have looked into your complaint. This did not help due to the fact that the address you had imputed was not full. After contacting you we established the full address and had it re-delivered free of charge. On the 5th May we received your email and responded to you on the 6th and dispatched replacements to you on the 7th, confirming that we had done so via email at 13.07 pm. I can see that at 9.40 this morning you have received your replacements. If you have any further questions then please do not hesitate to contact ourselves. Kind regards Atlas
I am sorry to hear about this. Please can you email me direct so I can look into why this has happened as we process all orders as quickly as possible.
I can either refund you the cost of your sample or re-send out the sample?
“Excellent service, considering the Coronavirus situation it arrived within a couple of days, which is exceptional. Also the product is recent, as I bought a tube elsewhere and it must have been in stock for ages as it didn’t work anywhere near as well!!”