Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Address: Unit 12, Wick II Industrial Estate, Gore Road, New Milton, Hampshire
Rating: 4.77

4.8 Rating 528 Reviews

94 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.8

Based on 528 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 17th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great, local company to deal with - large choice of tiles. Customer service is fab. Shout out to Darren and Richard for their help!”

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Posted 6 days ago

“Rachna’s friendly advice was a great help when I was picking out my tiles. She showed me a variety of options and organised my samples. She also followed up by emailing me some design ideas which was great. Fabulous customer service from Rachna.”

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Posted 3 weeks ago

“Excellent service.”

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Posted 1 month ago

“Excellent customer service from Harrison King- so helpful, knowledgeable and friendly. Delivery on our chosen day. Really impressed with our whole experience with Atlas. Thank you.”

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Posted 1 month ago

“Two gentlemen by the names of Darren and Tom have made this experience very straightforward from choosing, payment and delivery. Definitely recommend to a wider audience. Thankyou Regards John P”

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Posted 1 month ago

“It is by chance we found out about Atlas ceramics and what a lucky chance that turned into!!! Having had a disastrous visit to Tops Tiles where the poor lad didn't have a clue we met Dan at Atlas. He was brilliant and knows his stuff. Very helpful, easy to deal with and very obliging in letting us have samples to look at in our bathrooms. We will invite him round to see the finished effect when done! Thank you.”

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Posted 1 month ago

“A big thank you to Atlas ceramics. Nothing has been too much trouble, I was always greeted with a smile despite my endless e-mails, visits, indecision and advice needed. Dan Woolley steered me in the direction of a tile I would never have chosen on my own and now I'm super excited to see it fitted in our new bathroom. Thank you Dan and his team for your inspiration, design help, patience, delivery, suppling samples, swift ordering and hard work. The house refurb isn't over yet and you will be our first call for the next project.”

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Posted 1 month ago

“It’s so refreshing to receive such outstanding customer service these days. A huge thank you to Dan Woolley who was fantastic with his knowledge & suggestions for our two bathrooms. He really has an eye for design & went above our expectations even contacting & liaising with our bathroom design company to keep the stress away from us. Big thanks Dan. We’ll be uploading some photos when our projects are completed probably November! 😄 Hudsons”

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Posted 1 month ago

“Quick service and well packaged”

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Posted 2 months ago

“EASY to use service and care in packing and delivery GREAT TO DEAL WITH Thank you”

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Posted 2 months ago

“Very good quality sample. We ordered more for a repair job. Supply is delayed but very good communication from Atlas, although the offer of earlier supply from another warehouse, but at significant extra cost, needs a customer relations rethink.”

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Posted 2 months ago

“Ordered form Atlas because the website stated it had all the items in stock. It let me pay for the items only after payment i was informed that out of the 14 products only 2 were available and the othe 12 would follow in a couple of days. They never arrived and i ended up sourcing them from another retailer. This caused a knock on affect with the build resulting in a delay and the job going over budget.”

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Posted 2 months ago

Hi Dan, We're very sorry for the inconvenience caused. We understand how frustrating it is to order in-stock items and then face delays. We’re currently improving our stock system to better reflect real-time availability across our physical and online platforms. In this case, our supplier was out of stock, and we weren’t made aware in time, which unfortunately led to the delay. We truly appreciate your feedback and are taking steps to ensure this doesn’t happen again. Kind regards, Atlas

Posted 2 months ago

“They were very helpful and nothing was too much trouble.”

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Posted 2 months ago

“Excellent customer service. A warm welcome, no pressure to buy, just really helpful advice from Dean and Harrison. Fast email response to queries.”

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Posted 2 months ago

“We placed our order with Dan who was very quick to respond & made the process really simple and easy. He was very friendly & efficient, will definitely consider Atlas ceramics in the future!”

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Posted 2 months ago

“Excellent service all round, tiles are beautiful”

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Posted 2 months ago

“Darren Clark was very helpful; great service, very prompt and responsive. It's the second time I've bought product from Atlas and would always have them as my first choice.”

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Posted 2 months ago

“Thanks very much to Dan at Atlas Ceramics for helping me choose my tiles the other day. I was struggling to know what to pick for my en-suite bathroom and he came up with a great suggestion which I absolutely love and am so excited about. Great customer service.”

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Posted 2 months ago

“Great service today as always from the team especially Dan Woolley, his product knowledge and support is outstanding and has gone above and beyond again with my order to make sure it’s at the best price with a very quick delivery to store. As a repeat customer I can’t recommend Atlas Ceramics enough. Keep up the good work.”

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Posted 2 months ago

“Absolutely brilliant service, cannot recommend highly enough. I was 'missing' tiles and the tiler was about to start (he can't count!!). I couldn'tget hold of my local supplier. A Google search revealed that Atlas also supplied the 'missing' mosaics and a quick phone call to Tom saw the tiles being delivered 26 hours later to my door!! Not bad as they are in Hampshire and I'm in West Yorkshire AND it was such a small order too!! Tom was just so helpful, promised and delivered!!”

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Posted 3 months ago

Atlas Ceramics (south) Ltd is rated 4.8 based on 528 reviews