Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.73

4.7 Rating 397 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 16th March 2023

Seddon

Atlas Ceramics (south) Ltd 5 star review on 13th January 2023

Natalie C

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Atlas Ceramics (south) Ltd 5 star review on 10th October 2022

Kevin A

Atlas Ceramics (south) Ltd 5 star review on 30th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered samples over a week ago. Have yet to receive them. Have purchased elsewhere.”

Helpful Report

Posted 1 day ago

Dear Allister, Thank you for your review and i apologise for any inconvenience caused. As the samples did not get received i would suggest they were unfortunately lost in transit. Due to the inconvenience we have fully refunded your order. Many Thanks, The Atlas Team

Posted 9 hours ago

“Absolutely terrible! Stay clear of this company! Firstly, you are charged for returns 30% and secondly, with the returned product, you're passed over to the make of the product you bought, to deal with the return - bad customer service!”

Helpful Report

Posted 1 year ago

Thank you very much for the review and we apologise for any inconvenience this caused. Initially you wanted to return the product and we stated there would be a 20% re-stocking fee (instead of the usual 30%). You then replied saying that the product was damaged, therefore we have to pass this over the the supplier as they have a lifetime warrantee. Although the supplier has never seen the product be damaged in this way they collected FOC and we supplied a full refund without any restocking fee. Once returned we were notified that the two damages could only be caused by the installer/customer. We do apologise for any inconvenience caused. Kind Regards, The Atlas Team

Posted 1 year ago

“Sample process was a waste of time. Took ages to arrive, the little piece of tile which arrived looked nothing like I expected from the website.”

Helpful Report

Posted 2 years ago

Thank you for your review, we endeavour to provide a quick and efficient service but cannot guarantee the postal service regarding delivery times, our samples are sent as a 10cm x 10cm piece to show the colour and finish of the product to help facilitate a purchase, we also do our very best to provide accurate images on our website to this effect.

Posted 2 years ago

“Unable to deliver to northern Northern Ireland at same cost even though we are in uk. Accepted order online so was very disappointed when notified of increased postage. Exuberant cost and unreasonable so cancelled”

Helpful Report

Posted 3 years ago

Dear Neil, Thank you for taking time to leave a review with us. We do apologise that you believed our service was unsatisfactory. Unfortunately our website does not issue the additional 'out of area' delivery charge upon purchase but that is something we are working towards. Furthermore we do apologise for having to request the additional charge but as you are situated outside of mainland UK this is something we have to enforce. This was stated in out terms and conditions. If you have any questions don't hesitate to contact us. Many Thanks, The Atlas Team

Posted 3 years ago

“Never received the sample tile I paid for...”

Helpful Report

Posted 3 years ago

Dear Mr Moreton, I am so sorry to hear that you have not had your sample. We can only apologize for this and can reassure you that your request was processed and sent. We have not been informed of the this before to be able to resolve this situation. We can either resend your sample or refund you in full, please can you email info@atlasceramics.co.uk or call us on 01425621173 to advise us of your choice. Kind regards Atlas

Posted 3 years ago

“The first ones I got were all broken and still have not received the replacement ones”

Helpful Report

Posted 4 years ago

Dear Darren, Thank you for your feedback, and we are sorry that your tiles had arrived broken. We have looked into your complaint. This did not help due to the fact that the address you had imputed was not full. After contacting you we established the full address and had it re-delivered free of charge. On the 5th May we received your email and responded to you on the 6th and dispatched replacements to you on the 7th, confirming that we had done so via email at 13.07 pm. I can see that at 9.40 this morning you have received your replacements. If you have any further questions then please do not hesitate to contact ourselves. Kind regards Atlas

Posted 3 years ago

“I did not receive the sample tiles I ordered.”

Helpful Report

Posted 4 years ago

I am sorry to hear about this. Please can you email me direct so I can look into why this has happened as we process all orders as quickly as possible. I can either refund you the cost of your sample or re-send out the sample? mike.head@atlasceramics.co.uk

Posted 4 years ago

“It was broken when it arrived.”

Helpful Report

Posted 4 years ago

Thank you for your review. We apologise about the broken sample you received via courier. As this is a sample it should still be sufficient enough to see the colour, texture, thickness etc . If you have any questions don't hesitate to contact us at info@atlasceramics.co.uk. Kind regards, Dan

Posted 4 years ago

“Placed an order for sample tile on Wednesday and another one following Sunday (for the same tile) it's Thursday now and I still didn't receive any of my orders. (Samples are being send by 1st class post apparently...)”

Helpful Report

Posted 4 years ago

Thank you for leaving a review with us. We apologise for any inconvenience this caused yourself. I can assure you that both samples were sent out via Royal mail. Regarding your second order which you placed Monday Night, it should be with you imminently. If it doesn't arrive please let us know and we will send out a replacement FOC via a recorded delivery service. As a goodwill gesture, we have refunded the initial sample. Please contact dan.woolley@atlasceramics.co.uk or call us on 01425 621173 if the second sample doesn't arrive. Kind regards, Dan

Posted 4 years ago

“Ordered and paid for 3 sample tiles. Received 3 bits of broken tile.”

Helpful Report

Posted 5 years ago

Dear Steve, Thank you for taking the time to leave a review. As stated in our terms and conditions (https://www.atlasceramics.co.uk/terms-conditions/) 'a cut piece will be sent so as not to constitute a sale by sample.' The cut sample is to give the customer an idea of the colour, finish and thickness without having to purchase a full tile as well as the delivery which comes alongside. If you have any concerns or questions please call us on 01425 621173. Kind Regards, Dan

Posted 5 years ago

“No prior notice of the delivery which turned up during intense rainfall. Driver was "not allowed" to unwrap the items on the pallet, so could only offer to leave it out in the rain, or take it away, since it was not going to fit through the front door on the pallet. Now it seems that I have to get delivery re-arranged as no one has followed up on it. Money taken from c card, and I still not got any materials. Poor Show. If you want to sell on the Web, then provide a delivery service / system to go with it. Most other firms use a courier who emails / texts giving ETA of the delivery.”

Helpful Report

Posted 5 years ago

Thank you for the review and we are sorry you felt our service was unsatisfactory. Unfortunately, as a major tile distributor, we have to deliver the goods in all weather conditions. We can only offer curbside delivery and there was plastic shrink wrap around and over the pallet. We contacted you the same day and have arranged re-delivery on a date you have specified. Furthermore, we have accepted a large percentage off the re-delivery charge as a goodwill gesture. I hope this has clarified some details with you. If you need anything else or have any more issues, don't hesitate to contact us. Kind Regards, Dan

Posted 5 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 397 reviews