Atlas Ceramics (south) Ltd Reviews

Name: Atlas Ceramics (south) Ltd
Rating: 4.73

4.7 Rating 397 Reviews

93 %

of reviewers recommend Atlas Ceramics (south) Ltd

4.7

Based on 397 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Atlas Ceramics (south) Ltd 5 star review on 16th March 2023

Seddon

Atlas Ceramics (south) Ltd 5 star review on 13th January 2023

Natalie C

Atlas Ceramics (south) Ltd 5 star review on 17th October 2022

Anonymous

Atlas Ceramics (south) Ltd 5 star review on 10th October 2022

Kevin A

Atlas Ceramics (south) Ltd 5 star review on 30th May 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some tiles arrived broken we just managed to use them and complete job but only just. Not great at all. .”

Helpful Report

Posted 10 months ago

Thank you for leaving your feedback and we apologise that some items were damaged in transit. Unfortunately, we are heavily reliant on safe handling from our courier’s and the nature of the goods are very fragile during transportation. On this occasion we were not notified of any damages. Again, we are sorry if this caused any inconvenience but glad there was no delays to your job. Kind regards The Atlas Team

Posted 10 months ago

“The web site gives the impression that the tile cement is held in stock, so you might expect it to be despatched the next day. Based on this I ordered from Atlas rather than my local builders merchant because they didn’t carry stock. Unfortunately Atlas don’t carry stock either so I had to wait a fill week for delivery and it cost me £17 a bag more that the local builders merchant. Not impressed!!”

Helpful Report

Posted 3 years ago

Thank you for leaving a review. Unfortunately at this time we were out of stock of this product. As soon as the goods were re-stocked we sent it out the goods on a next day delivery. However the courier company delivered 1 box separate and a day before. We understand that this is frustrating but we would have delivered all goods within our delivery time ('As a standard part of our service, we aim to deliver between 3-7 working days.'). We apologise for any inconvenience caused and hope this clears up the issue. Kind regards, Dan

Posted 3 years ago

“why keep advertising certain styles when no stock”

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Posted 3 years ago

Dear William, We do apologise that you felt our service was unsatisfactory. We did try to source this recently discontinued tile from a total of 4 supplies to try and fulfill your order however we had no luck.

Posted 3 years ago

“7 days after order marked complete item has not yet arrived.”

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Posted 4 years ago

Thank you for the review. Someone will be in contact with you shortly regarding the order.

Posted 4 years ago

Hello, I can now confirm that the replacement was sent out via a courier which delivery we can track. If you wish to chase where about the delivery is, please call us tomorrow on 01425 621173. If you have any questions, don't hesitate to contact myself. Dan

Posted 4 years ago

“Ordered 2 samples and didn’t receive them. I was promised a replacement posted next day delivery. But it’s now put my whole project back because I’m waiting to order the tiles.”

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Posted 5 years ago

Hi, thank you for the email confirming your samples did arrive on the day you left your review.

Posted 5 years ago

“Ordered a rustic red tile and the one sent, however correct is brown!”

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Posted 6 years ago

The Rustic Red blend, there is a blend of colours. From reds to brown. We apologise if it was not what you were looking for. Dan.

Posted 6 years ago

“Guy was super helpful in getting me a sample as I told him the decision was between his & one other tile, but could see no sample on your site. What let it down, was once I placed the order I was told there was a 3 MONTH lead time. Something that should have been mentioned as let's say, "Never gonna be in stock" or could have been mentioned when I was arranging the sample as I wanted this choice. Luckily I have found another supplier and learnt to ask "Is this is stock" before even considering ordering a sample.”

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Posted 6 years ago

Atlas Ceramics (south) Ltd is rated 4.7 based on 397 reviews