“The web site gives the impression that the tile cement is held in stock, so you might expect it to be despatched the next day. Based on this I ordered from Atlas rather than my local builders merchant because they didn’t carry stock. Unfortunately Atlas don’t carry stock either so I had to wait a fill week for delivery and it cost me £17 a bag more that the local builders merchant. Not impressed!!”
Posted 2 weeks ago
Thank you for leaving a review. Unfortunately at this time we were out of stock of this product. As soon as the goods were re-stocked we sent it out the goods on a next day delivery. However the courier company delivered 1 box separate and a day before. We understand that this is frustrating but we would have delivered all goods within our delivery time ('As a standard part of our service, we aim to deliver between 3-7 working days.').
We apologise for any inconvenience caused and hope this clears up the issue.
“Guy was super helpful in getting me a sample as I told him the decision was between his & one other tile, but could see no sample on your site.
What let it down, was once I placed the order I was told there was a 3 MONTH lead time. Something that should have been mentioned as let's say, "Never gonna be in stock" or could have been mentioned when I was arranging the sample as I wanted this choice.
Luckily I have found another supplier and learnt to ask "Is this is stock" before even considering ordering a sample.”