Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 1,994 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 1,994 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi my husband bought this handbag for me for Christmas unfortunately the zip on the handbag is not satisfactory it is difficult to zip up and often opens, I have looked at it and actually the zip is not the right size for the bag as it actually starts inside the bag, and it often gets stuck so difficult to zip up it’s hard to explain, so I am quite disappointed with it, although I like the size of the bag, but for the price I would expect a better zip and one that works. Please advise. Thank you. Janet Wilson”

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Posted 3 years ago

“The make up bag was of very poor quality and bore very little resemblance to the one used to advertise the bag, I was very disappointed and would not order from this company again.”

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Posted 3 years ago

“The bag is nothing like I ordered, plus that one you sent is more brown than tan like the picture shows. Won’t be buying from you again. I have give 1 star for delivery only”

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Posted 3 years ago

“The quality of product was extremely disappointing; I wouldn’t have donated it to a charity shop hence the reason it was returned. Paid £39.99 for the bag in the sale but would have been very disappointed & angry had I paid the full price of £89.99 for it Was purchased for an aunts 70th birthday & due to poor quality we were late with her gift”

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Posted 3 years ago

“Great customer service. I received a bag that was slightly damaged. I contacted Assots and they were quick to organise a return and refund.”

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Posted 3 years ago

“Item had uneven colour, was for a gift so couldn’t use. Company never sent returns paperwork or replied to my email. Had to get a refund through PayPal as they ignored the request to resolve there also.”

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Posted 3 years ago

“I have not received my order I have emailed twice and haven’t had a response Christmas is fast approaching and the gift is for my mother Final email sent 30/11/21 to Anthony Davis”

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Posted 3 years ago

“The bags are very cheap quality.”

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Posted 3 years ago

“I place an order which I never received and I have been asking for my money back yet didn't get my money nor the order.”

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Posted 4 years ago

“Paid extra for next day delivery. Arrived over 2 weeks later. Did not respond to any messages or refund requests. Avoid this company.”

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Posted 4 years ago

“Rubbish! Poor quality merchandise”

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Posted 4 years ago

“Not received my order”

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Posted 4 years ago

“Ordered my bag a month ago still have not received it, was told I had a tracking number, so nothing they could do, tried the track number, got nowhere, feel very badly let down, paid £40 and have no bag, appalling customer service”

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Posted 4 years ago

Hi Kim, Many thanks for your feedback. The address provided to us was wrong which has led the product to be classified as 'lost' by the courier company used. We are still yet to get a further update on the lost parcel by Royal Mail and to make things worse, there is nothing we can do about it as we are helpless due to the delivery details being incorrect when placing the order. We sincerely hope that the courier company resolve this issue and let us have an update at the earliest. Yours sincerely, Team Assots

Posted 4 years ago

“I was very disappointed with this purse, the zip quality is very poor and keeps getting stuck. I have only been using for a couple of weeks and I don't think it will last very long.”

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Posted 4 years ago

“I use someone else's email to buy random things online.”

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Posted 5 years ago

“Customer service not good. Bag received damaged and could not arrange a replacement. Have sent bag back and will have to purchase elsewhere”

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Posted 5 years ago

Assots London is rated 4.6 based on 1,994 reviews