Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,095 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,095 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous how you have to pay to return items! Not impressed with the faff of returning and will not be ordering again”

Helpful Report

Posted 5 months ago

“Bag fell forward when worn as top heavy caused by the position the shoulder strap position. Disappointing as a nice leather but unusable due to the above, this has been returned please advise when I will be receiving a refund? Many thanks”

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Posted 7 months ago

“Ordered jacket sizing wasn't right as I ordered xl which I thought would be ok for a 12. Very small fitting and quality is poor zips aren't to good. Atfer 7 emaols to return i decided to keep and sell myself as to return to China too expensive. To he honest I didn't realise it was a Chinese site with the name been London elegance. I definitely won't be buying off this site again.”

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Posted 7 months ago

“Not received bag yet”

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Posted 7 months ago

“I love that Assots are a British business and the quality of the leather used is good, beautiful colour too but what I am disappointed about is how it was packaged for delivery, the bag was folded rather than stuffed and sent in a larger package, presumably to save shipping costs, this has left a permanent crease in the leather across the bag which I’d hoped would disappear over time - no such luck and this has ruined the appearance of the bag, it’s also cut at the top, rather than finished properly. Rather disappointed customer.”

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Posted 8 months ago

“Despite the fact that I received an email confirming that my order was on its way, I then received a phone call saying that it was out of stock.”

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Posted 8 months ago

“It's now day 10 since ordering this bag, still no sign of delivery 😑 😒 they claim 3 to 5 days international delivery. After repeated requests for eta, nothing! When will I receive my bag?”

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Posted 8 months ago

“I never received the product.”

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Posted 8 months ago

“My order has not arrived, can you investigate. Mary McClymont 19/3 Wauchope Terrace Edinburgh EH16 4GL”

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Posted 9 months ago

“The shoulder strap was too short.”

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Posted 9 months ago

“What I ordered was not correct and I’m still waiting for a reply from Assots to rectify the issue.”

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Posted 10 months ago

“Really disappointed. Just looked like a very cheap handbag.”

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Posted 11 months ago

“I have just sent you an email because I have not yet received my order. Just keep getting emails saying out for delivery today, with estimated times and nothing ever arrives. Very disappointing and frankly worrying because this was not a £5 order either!”

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Posted 1 year ago

“Item did not arrive”

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Posted 1 year ago

“Poor quality item and very thin leather. I emailed asking how to return it but received no response. I finally found the information on the website. Irritatingly, it is the customer who needs to pay return postage. Disappointing experience, overall.”

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Posted 1 year ago

“The bag is nice enough but it's cheaper on Amazon even after the Assots "discount!"”

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Posted 1 year ago

“The product looks and feels cheap. Utterly disappointed. Won’t purchase from Assots again.”

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Posted 1 year ago

“Zero contact when trying to get a refund”

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Posted 1 year ago

“Description wrong overpriced bag Had to pay twice to return the product Would never recommend or use again!!”

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Posted 1 year ago

“item was not as described. ordered item called large laptop bag and it came and wouldn’t even fit a small laptop. would fit a tablet at best. have returned”

Helpful Report

Posted 1 year ago

Assots London is rated 4.6 based on 2,095 reviews