Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,442 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,442 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Assots sent me the NOAH PYTHON BUM BAG. I ORDERED THE NOAH SNAKE BUMBAG!!!!!! I NEVER HAD A REPLY MY SEVERAL EMAILS. IN THE END I JUST RECEIVED THE MONEY THROUGH PP. VERY DISSAPOINTED.”

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Posted 4 years ago

“I find it incredible that you are asking me for a review for a bag which was never delivered. I was informed the bag was on it's way, then a week later informed it was out of stock and finally received a refund, after asking twice. Not the best service. Sandra”

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Posted 4 years ago

“Fist time ordering from this company and never again. Item never turned up, customer service were useless as was the delivery company. Very very disappointed. Work needs to be done within the costumer service sector.”

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Posted 4 years ago

“Mistake buy. I thought the handbag was much larger not a mini handbag. Wasted money.”

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Posted 4 years ago

“I ordered a bag more than two weeks before my sisters birthday. The e-mail on Evri said the same message for a fortnight WE ARE EXPECTING YOUR PARCEL. it never came. You refunded me but that was not the point. Disappointed with the whole thing,maybe you should use another carrier”

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Posted 4 years ago

“Received bag with two deep indentations in the front pocket. Was asked to leave it to see if they magically disappeared or I could iron it!! I returned the bag with the assurance that I would getting postage refunded. Despite several emails no refund of postage was forthcoming. I would not use this company again.”

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Posted 4 years ago

“As I’m still waiting on the bag to arrive I can’t review other than it’s now getting a silly length of time to wait for the bag not impressed by the service”

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Posted 4 years ago

“Hi my husband bought this handbag for me for Christmas unfortunately the zip on the handbag is not satisfactory it is difficult to zip up and often opens, I have looked at it and actually the zip is not the right size for the bag as it actually starts inside the bag, and it often gets stuck so difficult to zip up it’s hard to explain, so I am quite disappointed with it, although I like the size of the bag, but for the price I would expect a better zip and one that works. Please advise. Thank you. Janet Wilson”

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Posted 4 years ago

“The make up bag was of very poor quality and bore very little resemblance to the one used to advertise the bag, I was very disappointed and would not order from this company again.”

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Posted 4 years ago

“The bag is nothing like I ordered, plus that one you sent is more brown than tan like the picture shows. Won’t be buying from you again. I have give 1 star for delivery only”

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Posted 4 years ago

“The quality of product was extremely disappointing; I wouldn’t have donated it to a charity shop hence the reason it was returned. Paid £39.99 for the bag in the sale but would have been very disappointed & angry had I paid the full price of £89.99 for it Was purchased for an aunts 70th birthday & due to poor quality we were late with her gift”

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Posted 4 years ago

“Great customer service. I received a bag that was slightly damaged. I contacted Assots and they were quick to organise a return and refund.”

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Posted 4 years ago

“Item had uneven colour, was for a gift so couldn’t use. Company never sent returns paperwork or replied to my email. Had to get a refund through PayPal as they ignored the request to resolve there also.”

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Posted 4 years ago

“I have not received my order I have emailed twice and haven’t had a response Christmas is fast approaching and the gift is for my mother Final email sent 30/11/21 to Anthony Davis”

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Posted 4 years ago

“The bags are very cheap quality.”

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Posted 4 years ago

“I place an order which I never received and I have been asking for my money back yet didn't get my money nor the order.”

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Posted 5 years ago

“Paid extra for next day delivery. Arrived over 2 weeks later. Did not respond to any messages or refund requests. Avoid this company.”

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Posted 5 years ago

“Rubbish! Poor quality merchandise”

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Posted 5 years ago

“Not received my order”

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Posted 5 years ago

“Ordered my bag a month ago still have not received it, was told I had a tracking number, so nothing they could do, tried the track number, got nowhere, feel very badly let down, paid £40 and have no bag, appalling customer service”

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Posted 5 years ago

Hi Kim, Many thanks for your feedback. The address provided to us was wrong which has led the product to be classified as 'lost' by the courier company used. We are still yet to get a further update on the lost parcel by Royal Mail and to make things worse, there is nothing we can do about it as we are helpless due to the delivery details being incorrect when placing the order. We sincerely hope that the courier company resolve this issue and let us have an update at the earliest. Yours sincerely, Team Assots

Posted 5 years ago

Assots London is rated 4.6 based on 2,442 reviews