Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,351 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely bag, loved the colour Find the bag a bit stiff, when putting items in the pockets, hopefully it will soften”

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Posted 1 month ago

“The bag is just as advertised. I am delighted with it.”

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Posted 1 month ago

“Simple ordering process, Good prompt customer service /care in relation to a returned item - happy to order from them again”

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Posted 1 month ago

“The transaction was very smooth, no problems at all.”

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Posted 1 month ago

“The bag arrived on time and was a lovely surprise to receive free key ring. The bag is a beautiful leather handbag well made. It was a present for my mum who carries a million and one things this is perfect for har she is absolutely thrilled with it”

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Posted 1 month ago

“Nice bag I need to use it more thou to soften it up a bit nice distressed look of it ideal size as well”

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Posted 1 month ago

“Bag was a lovely colour tan smaller than I expected and no compartments as suggested I kept the bag hopefully it will be useful”

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Posted 1 month ago

“Cross body bag”

Assots London 5 star review on 11th January 2026

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Posted 1 month ago

“The item was surprisingly dirty and sticky and did not seem new, I am quite shocked that you sent it to me in that state.”

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Posted 1 month ago

“Delivery was good”

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Posted 1 month ago

“🌟 My Experience with Michaelandrew and team 🌟 After weeks of frustration and failed attempts elsewhere, I finally found real help with michaelandrew and team, From the very start, they showed patience, professionalism, and genuine care for my situation. They kept me informed every step of the way, provided honest updates, and took meaningful action that truly made a difference. Thanks to Michaelandrew and team, my issue was resolved, and my confidence was fully restored. Their dedication speaks for itself. 💬 Highly recommended for anyone seeking real, result-driven support”

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Posted 1 month ago

Dear Jeff, Thank you for taking the time to leave feedback. We genuinely appreciate customers sharing their experiences, as reviews play an important role in helping others make informed decisions. That said, we wanted to kindly raise a concern regarding the content and rating of your review. A one-star rating has a significant negative impact on our customer service performance, and the wording of the review appears to reference a different company/team, which may unintentionally misrepresent your experience with us. If your issue was resolved positively and you felt supported, we would be very grateful if you could consider amending or removing the review, or updating it so that it accurately reflects your experience with Assots. This helps ensure fairness and clarity for both our team and future customers. We take customer service extremely seriously and work hard to resolve issues promptly and professionally. Constructive and accurate feedback genuinely helps us continue improving. Thank you for your understanding and consideration. If you would like to discuss this further, please don’t hesitate to contact us directly. Yours sincerely, Team Assots.

Posted 1 month ago

“Really lovely little handbag, good value for money.”

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Posted 1 month ago

“First time I've shopped here and found it easy and well presented”

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Posted 1 month ago

“Nice bag , my wife chose it because it looked similar to her previous. Straight forward website great updates & fast delivery Thanks”

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Posted 1 month ago

“Quick delivery of goods”

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Posted 1 month ago

“Poor service... Refund”

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Posted 1 month ago

Dear Ann, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had. We’re very sorry to see that you felt disappointed, and this is certainly not the level of service we aim to provide. At Assots, we take customer feedback extremely seriously, as it helps us identify where things may have gone wrong and how we can improve. If you would be willing, we would really appreciate it if you could let us know exactly what the issue was, so we can look into it properly and work towards a resolution for you. Your feedback genuinely matters to us, and we would welcome the opportunity to put things right. Thank you for your time, and we hope to hear from you soon. Yours sincerely, Team Assots.

Posted 1 month ago

“I bought for my wife and she is really happy with the bag, nicely made and perfect size.”

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Posted 2 months ago

“Lovely little bag,holds all that i need”

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Posted 2 months ago

“Great experience! Fast delivery, nice packaging, great items at a great price! Unbelievably nice !”

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Posted 2 months ago

“Prompt delivery, lovely cross body bag, very good quality and looks exactly as pictured on web site. Great value for the money. Thank you!”

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Posted 2 months ago

Assots London is rated 4.6 based on 2,351 reviews