Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,323 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,323 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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“The customer service is second to none. There was a delivery issue ( item dispatched but never delivered by Royal Mail ) I informed customer services and they took control overseeing chasing the original order ,despatching a replacement on a speedy delivery and kept me informed of the situation via several emails. The crossbody phone bag is excellent quality and extremely stylish it’s exactly as shown. I wouldn’t hesitate in recommending this company for products and customer care well done 👏”

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Posted 4 weeks ago

“I bought a leather bag from Assots, it was a great price and beautiful quality. Their communication was excellent and it was quickly dispatched and delivered. I will definitely buy from them again. Great company to deal with.”

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Posted 1 month ago

“My bag arrived very quickly and the quality is excellent”

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Posted 1 month ago

“Ordered a handbag for my granddaughter on Monday lunchtime. Could not believe it when arrived the following afternoon. A lovely leather bag and it had a big discount on it, postage included too! Thank you, no hesitation will buy from you again”

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Posted 1 month ago

“I was very impressed with my purchase, the quality was second to none, and it arrived very quickly.”

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Posted 1 month ago

“Really pleased with my new handbag. Just the right amount of compartment. Perfect.”

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Posted 1 month ago

“Excellent choice of bags and speedy delivery”

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Posted 1 month ago

“Easy to navigate Assots site, found exactly what I was looking for. A no hassle purchase, arrived when expected. Thank you for the super customer service.”

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Posted 1 month ago

“Great quality leather and design.Bought for my granddaughter. Wish you did one in a bigger size but same design as this is a little small for my needs!”

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Posted 1 month ago

“The bag was just what I was looking for a gift and that type was very hard to find Delivered next day at this time of the year was impeessive”

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Posted 1 month ago

“I bought a crossbody phone bag from Assots early this year and used it everyday throughout summer and autumn. I’ve bought the same one in black for winter. I’d be lost without this bag… it’s perfect for essentials, phone, cards, a little make up and glasses. 10 out of 10😊”

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Posted 1 month ago

“Truly dependable people who take pride in doing things the right way.”

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Posted 1 month ago

“Easy ordering. Excellent customer service. Quick returns.”

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Posted 1 month ago

“Purchase of handbag . Looks good , price good , postage fast ,”

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Posted 1 month ago

“Very pleased with handbag and well made and quick delivery kept me informed right through to delivery”

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Posted 1 month ago

“Still not received my purchase 8 days after purchasing, tracking number for royal mail ( 48 hr delivery!) states that it hasnt even been recieved by them to be processed. Payment has gone from my account. Contacted ASSOTS and got a standard "we are looking into it" response, heard nothing since. No phone number to speak to a human being available. Not happy as a christmas present and ordered well in advance. Im even in the same country!”

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Posted 1 month ago

“Looks and feels high quality. Very good delivery time.”

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Posted 1 month ago

“Not very quality”

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Posted 1 month ago

“Thankyou for gorgeous bag. Excellent Quality love it will be ordering more.”

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Posted 1 month ago

“I will not be ordering from this company again. I managed to purchase a handbag (and receive a dispatch notification) which I was later told was out of stock. I was offered an alternative or refund. I chose an alternative. A refund was processed. After a lot of back and forth via email, which I found very frustrating, I was mistakenly given a refund and asked to order a new item. The refund could take up to 10 days to be available in my account. I was offered nothing as a gesture of goodwill for the stressful and frustrating service I had received. I cannot believe they expected me to place a new order with them after that experience. Steer clear!”

Helpful Report

Posted 1 month ago

Assots London is rated 4.6 based on 2,323 reviews