Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.63

4.6 Rating 2,133 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,133 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

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“Very prompt delivery. The bag is so beautiful”

Helpful Report

Posted 2 weeks ago

Dear Medina, Thank you so much for your wonderful 5-star review! 🌟 We’re absolutely thrilled to hear that your bag arrived promptly and that you find it so beautiful. Knowing that you’re happy with both the delivery experience and the product itself truly means a lot to us. At Assots, we put a great deal of care into ensuring our customers receive their orders quickly and in perfect condition, so it’s incredibly rewarding to hear that this was your experience. We’re delighted that the bag has lived up to your expectations and hope it becomes a piece you enjoy using for many years to come. Your kind words encourage our team to keep delivering not just quality products, but also excellent service at every stage of the journey. We would love to welcome you back again in the future whenever you’re looking for another timeless addition to your collection. With warm regards, Team Assots.

Posted 2 weeks ago

“I had a zip catching issue with my bag and it was replaced immediately and with no fuss - thank you team Assots!”

Helpful Report

Posted 2 weeks ago

Dear Janet, Thank you so much for taking the time to leave us such a wonderful 5-star review. 🌟 We’re truly delighted to hear that our team was able to resolve the issue with your bag quickly and provide you with a replacement without any fuss. Your satisfaction is our top priority, and it means a great deal to us that you are happy with both the product and the service you received. We always strive to ensure that every customer feels cared for, and feedback like yours reassures us that we are moving in the right direction. We’re so grateful for your trust in Assots and for giving us the opportunity to put things right. We hope you continue to enjoy your bag for many years to come, and we’d love to welcome you back whenever you’re looking for another timeless piece to add to your collection. With gratitude, Team Assots.

Posted 2 weeks ago

“This is a lovely bag but I have decided not to keep it but have no way of returning it! Through Debenhams, this would make me very wary of ordering any more!”

Helpful Report

Posted 3 weeks ago

Dear Amanda, Thank you for sharing your feedback with us. We’re truly sorry to hear about the difficulty you’ve faced with returning your bag through Debenhams. We completely understand how frustrating this must be and sincerely apologize for the inconvenience caused. If you are still experiencing any issues with your return, please don’t hesitate to contact us directly at customerservice@assots.co.uk — our team will be more than happy to assist you and ensure this is resolved smoothly. We value your trust and hope to provide you with a much better experience in the future. Yours sincerely, Team Assots.

Posted 2 weeks ago

“lovely bag, great price and quality. communication and delivery spot on”

Helpful Report

Posted 3 weeks ago

Dear Sue, Thank you so much for your wonderful 5-star review of our ‘ZARA’ Black Soft Pebble Grain Real Leather Baguette Shoulder Bag! 🌟 We’re thrilled to hear that you found the bag exactly as described and that the quality, price, and design met your expectations. It’s lovely to know you’re happy with the zip fastening and overall craftsmanship. We’re also delighted that our communication and delivery lived up to your expectations — providing both great products and a smooth shopping experience is always our goal. We truly appreciate your kind words and your support. We hope you enjoy using your new bag for many occasions, and we’d love to welcome you back again soon for more of our leather collection. Yours sincerely, Team Assots.

Posted 2 weeks ago

“Easy to order. Handbag despatched quickly. Order arrived within a few days.”

Helpful Report

Posted 3 weeks ago

“I received my bag I must say I was very impressed with it ! It’s a lovely size bag and the colour is gorgeous , the reason I gave a 4 star and not 5 I would have liked the strap on the shoulder to be slightly wider … First time I used this online website will be ordering another bag soon 😍”

Helpful Report

Posted 3 weeks ago

Dear Fozia, Thank you so much for sharing your lovely review of our ‘ZARA’ Tan Croc Real Leather Baguette Shoulder Bag! We’re delighted to hear that you were impressed with the bag and loved its size and colour. Your feedback about the strap is truly valuable, and we’ll be sure to pass this along to our design team as we always strive to improve and meet our customers’ preferences. It means a lot to us that this was your first time shopping on our website, and we’re thrilled to know you’re already planning your next purchase. We can’t wait to welcome you back and hope your next bag brings you just as much joy. Thank you once again for choosing us and for taking the time to leave such thoughtful feedback — we truly appreciate it! 💛 Warm regards, Team Assots

Posted 3 weeks ago

“This is my first purchase at Assots. Very pleased with my purchase, will buy again.”

Helpful Report

Posted 3 weeks ago

Dear Paula, Thank you so much for your amazing 5-star review! We’re absolutely delighted to hear that your 'CANARY' Black Vintage Leather Crossbody Bag has been the perfect find for you. It’s wonderful to know that the bag holds all your essentials — from your purse and phone to your lippy — with ease and without any hassle. We’re also so pleased that you find it not only practical and great value but also stylish enough to receive compliments whenever you carry it. As this was your first purchase with us, your kind words mean even more, and we truly appreciate the trust you placed in Assots. We’re thrilled that your experience has been so positive, and we look forward to welcoming you back again soon for more beautiful bags to enjoy. Yours sincerely, Team Assots.

Posted 3 weeks ago

“Stylish tote and not too big”

Helpful Report

Posted 3 weeks ago

“Very prompt in delivey and easy to order. Qulity of wallet was good too.”

Helpful Report

Posted 3 weeks ago

“Nice quick delivery well packed many thanks”

Helpful Report

Posted 3 weeks ago

Dear Lesley, Thank you so much for your wonderful 5-star review! We’re thrilled to hear that you love your 'ROSY' Navy Pebble Grain Soft Real Leather Crossbody Bag. It’s lovely to know that you’re pleased with the soft leather, the stylish colour for the autumn/winter season, and the practical design with plenty of space for smaller items. We’re also delighted that your order arrived quickly and well packed. Your kind words mean a great deal to us, and we truly appreciate your support. We look forward to welcoming you back again soon! Yours sincerely, Team Assots

Posted 3 weeks ago

“Georgous bag good quality and size”

Helpful Report

Posted 3 weeks ago

Dear Claire, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your 'RUE' Distressed Tan Real Leather Crossbody Bag and that you’re pleased with both its quality and size. Your kind words mean a great deal to us, and we’re so happy the bag has lived up to your expectations. We truly appreciate your support and look forward to welcoming you back for more beautiful pieces in the future! Yours sincerely, Team Assots.

Posted 3 weeks ago

“I bought a bag recently from Assots and was very satisfied with the service I received, the quick delivery, and the communication regarding updates about the delivery.”

Helpful Report

Posted 3 weeks ago

“Excellent service, fast turn around, purse is lovely, I adore the colour, zips glide sooty, spacious compartments. Will order more products as I need them.”

Helpful Report

Posted 3 weeks ago

Dear Pam, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you love your 'MARY' Ocean Blue Soft Small Leather Coin Purse. It’s wonderful to know that you’re pleased with the colour, the smooth zips, and the spacious compartments. We’re also thrilled that you were happy with the fast service and turnaround. Your kind words mean so much to us, and we truly look forward to welcoming you back whenever you’re ready for more of our products. Yours sincerely, Team Assots

Posted 3 weeks ago

“Beautiful bag - beautiful colour - bought in the sale - such a lucky find! Thank you!”

Helpful Report

Posted 3 weeks ago

“Mum liked it and that’s what is important however quality of the bag is lovely and was perfect size for what mum needed it for.”

Helpful Report

Posted 3 weeks ago

Dear Zubair, Thank you so much for your wonderful 5-star review! We’re delighted to hear that your mum loved the 'LINBY' Dark Tan Pebble Grain Leather Crossbody Sling Bag. It’s lovely to know that the bag was not only the perfect size but also met your expectations in terms of quality. Your kind words mean a lot to us, and we truly appreciate you choosing Assots for such a thoughtful gift. We look forward to welcoming you back again soon! Yours sincerely, Team Assots

Posted 3 weeks ago

“Beautiful quality handbag, great with lots of pockets.”

Helpful Report

Posted 3 weeks ago

Dear Liz, Thank you so much for your wonderful 5-star review! We’re delighted to hear that you love your 'MILLIE' Tan Walnut Real Leather Designer Tote Work Bag. It’s great to know that you appreciate the beautiful quality and the thoughtfully designed pockets, making it both stylish and practical for everyday use. Your kind words mean a lot to us, and we look forward to welcoming you back for more bags you’ll enjoy! Yours sincerely, Team Assots

Posted 3 weeks ago

“Very nice bag , plenty of pockets and a lovely shape & material”

Helpful Report

Posted 3 weeks ago

“I love my bag it arrived swiftly and well packaged”

Helpful Report

Posted 3 weeks ago

“Lovely leather, good quality”

Helpful Report

Posted 3 weeks ago

“I'm disappointed and not happy with your company. You didn't send mr this item because you dadn't have it. You promised to send a refund but I still didn't receive it. Disappointed. Galina Duffy”

Helpful Report

Posted 3 weeks ago

Dear Gala, We are very sorry to hear about your disappointment and sincerely apologise for the inconvenience caused. Please be assured that once the returned product is received, your refund will be processed promptly. We appreciate your patience and understanding in this matter. If you have any further queries, you can contact us directly at customerservice@assots.co.uk. Yours sincerely, Team Assots

Posted 3 weeks ago

Assots London is rated 4.6 based on 2,133 reviews