Assots London Reviews

Name: Assots London
Address: 279, Wyndhurst Road, Birmingham, Birmingham
Rating: 4.62

4.6 Rating 2,337 Reviews

91 %

of reviewers recommend Assots London

4.6

Based on 2,337 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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“Quick delivery of goods”

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Posted 1 month ago

“Poor service... Refund”

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Posted 1 month ago

Dear Ann, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you’ve had. We’re very sorry to see that you felt disappointed, and this is certainly not the level of service we aim to provide. At Assots, we take customer feedback extremely seriously, as it helps us identify where things may have gone wrong and how we can improve. If you would be willing, we would really appreciate it if you could let us know exactly what the issue was, so we can look into it properly and work towards a resolution for you. Your feedback genuinely matters to us, and we would welcome the opportunity to put things right. Thank you for your time, and we hope to hear from you soon. Yours sincerely, Team Assots.

Posted 1 month ago

“I bought for my wife and she is really happy with the bag, nicely made and perfect size.”

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Posted 1 month ago

“Lovely little bag,holds all that i need”

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Posted 1 month ago

“Great experience! Fast delivery, nice packaging, great items at a great price! Unbelievably nice !”

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Posted 1 month ago

“Prompt delivery, lovely cross body bag, very good quality and looks exactly as pictured on web site. Great value for the money. Thank you!”

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Posted 1 month ago

“Jujst Beautiful”

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Posted 1 month ago

“verry happy”

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Posted 1 month ago

“Quality of the bags ordered have been first class. So light, but holds so much, strap long so can wear over the body. Love the choice of colours and very good value for money.”

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Posted 1 month ago

“We are really pleased with the bag, but I cannot understand why the picture shows it with a leather strap but it has a fabric strap on the actual bag.”

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Posted 1 month ago

“Fast efficient service. Lovely key ring. X”

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Posted 1 month ago

“Wrong item and colour arrived. No easy option for refund”

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Posted 1 month ago

“Exactly as shown on the website. It looks beautiful. Arrived VERY quickly indeed. I would definitely buy from them again.”

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Posted 1 month ago

“very good quality and prompt delivery.”

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Posted 1 month ago

“The customer service is second to none. There was a delivery issue ( item dispatched but never delivered by Royal Mail ) I informed customer services and they took control overseeing chasing the original order ,despatching a replacement on a speedy delivery and kept me informed of the situation via several emails. The crossbody phone bag is excellent quality and extremely stylish it’s exactly as shown. I wouldn’t hesitate in recommending this company for products and customer care well done 👏”

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Posted 1 month ago

“I bought a leather bag from Assots, it was a great price and beautiful quality. Their communication was excellent and it was quickly dispatched and delivered. I will definitely buy from them again. Great company to deal with.”

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Posted 1 month ago

“My bag arrived very quickly and the quality is excellent”

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Posted 1 month ago

“Ordered a handbag for my granddaughter on Monday lunchtime. Could not believe it when arrived the following afternoon. A lovely leather bag and it had a big discount on it, postage included too! Thank you, no hesitation will buy from you again”

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Posted 1 month ago

“I was very impressed with my purchase, the quality was second to none, and it arrived very quickly.”

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Posted 1 month ago

“Really pleased with my new handbag. Just the right amount of compartment. Perfect.”

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Posted 2 months ago

Assots London is rated 4.6 based on 2,337 reviews