Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,642 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From the survey to the fitting Aquability are excellent. After using the shower for a year I keep asking myself why did I not have it fitted years ago.”

Helpful Report

Dear Joe, Thank you for your excellent review! We’re thrilled to hear that you’re enjoying your shower and wish you had made the switch sooner. Your satisfaction is our top priority, and we appreciate you sharing your experience with us. Warm regards, The Aquability Customer Service Team

“The fitters were brilliant and just got on with the job. Left everything tidy when they left. Very happy with everything and the final finish of the bath”

Helpful Report

Dear Mr. and Mrs Fox, Thank you for your wonderful review! We’re delighted to hear that our fitters left everything tidy and that you’re happy with the final finish of your walk-in bath. Your feedback means so much to us. Warm regards, The Aquability Customer Service Team

“Very happy with the unit. Paul did an excellent job and the electrician was great also. I would recommend Aquability no question.”

Helpful Report

Dear Mr. Ashby, Thank you for your wonderful review! We're thrilled to hear that you're very happy with the unit and that both Paul and the electrician provided excellent service. Thank you for your kind comments and for recommending us. Warm regards, The Aquability Customer Service Team

“I am very impressed with Aquability. Everything was so well organised and the lads that completed the installation worked very hard to complete everything within the day. They were clean and tidy and all the rubbish was collected the next morning.”

Helpful Report

Dear Mrs Sutcliffe, Thank you so much for your wonderful review! We’re pleased to hear that you were impressed with the organization of your installation and that our team worked diligently to complete everything in a day. We always strive to leave our spaces clean and tidy, so we’re glad to hear they collected the rubbish promptly. Thank you again for your kind comments. Kind regards, The Aquability Customer Service Team

“The installation went really well and Scot the installer completed the shower cubicle within the day no problem. He was clean and tidy and respected our home while working here.”

Helpful Report

Dear Mr Hughes, Thank you for your kind review! We're thrilled to hear that Scot made your shower cubicle installation smooth and efficient. It's great to know he respected your home and left everything clean and tidy. We really appreciate your feedback. Kind regards, The Aquability Customer Service Team

“Fitters did a really and explained everything thoroughly. Very happy with how the shower unit looks. Would highly recommend”

Helpful Report

Dear Mrs Theis, Thank you so much for your fantastic review and the five-star rating! We’re delighted to hear that our fitters provided thorough explanations and that you’re pleased with the look of your new shower unit. Your recommendation means a lot to us! Warm regards, The Aquability Customer Service Team

“Very pleased. The service has been fantastic. The checks after the shower was complete where amazing as well could not ask for more.”

Helpful Report

Dear Mr Bell, Thank you for your amazing review and the five-star rating! We’re so pleased to hear that you found our service fantastic and that the follow-up checks after your shower installation exceeded your expectations. Your satisfaction is our top priority, and we truly appreciate your feedback. Warm regards, The Aquability Customer Service Team

“The shower is lovely. Simon worked really hard very pleased everything was done in a day, even the rubbish was cleared the same day.”

Helpful Report

Dear Mr and Mrs Wicks, Thank you for your wonderful review! We’re delighted to hear that you’re pleased with your lovely new shower and that Simon’s hard work made such a positive impression. It's great to know the rubbish was cleared away immediately too. Warm regards, The Aquability Customer Service Team

“It’s very good. Fitter was good and it does its job.”

Helpful Report

Dear Mrs Mowatt, Thank you for your review and the five-star rating! We’re thrilled to hear that you found our fitter to be good and that everything is working perfectly. Your satisfaction means a lot to us, and we appreciate your feedback. Warm regards, The Aquability Customer Service Team

“It’s absolutely fine, we haven’t got any concerns whatsoever. It enables the wife to have a bath and she wouldn’t be able to without it.”

Helpful Report

Dear Mr Carpenter, Thank you so much for your fantastic review! We’re delighted to hear that our product has made such a positive difference for your wife, allowing her to enjoy a bath comfortably. Your satisfaction is incredibly important to us, and we appreciate your kind words. Best wishes, The Aquability Customer Service Team

“Great service, the shower is fantastic so pleased.”

Helpful Report

Dear Mr Smith, Thank you so much for your fantastic review! We’re so pleased to hear that you're happy with the service and the shower. Your satisfaction is our ultimate goal, and we truly appreciate your kind words! Warm regards, The Aquability Customer Service Team

“The fitting of our new shower went really well. The installer Gary was clean and tidy and put carpet protector on the stairs and landing which was a great idea. His workmanship was very good and the finished shower module looks great. Many thanks.”

Helpful Report

Dear Mr and Mrs Appleyard, Thank you for your fantastic review and the five-star rating! We're pleased to hear that Gary's clean and tidy approach, along with his excellent workmanship, made your shower installation a success. We appreciate your kind words about the carpet protectors as well! Warm regards, The Aquability Customer Service Team

“We were very impressed with everything from the initial contact with the sales people to the fitter. Gary the fitter was extremely hard working and very tidy. I have worked in the trade and he’s one of the best workers I have seen. He was very tidy and his workmanship was excellent.”

Helpful Report

Dear Mr Simpson Thank you for your fantastic review! We’re delighted to hear that you were impressed with our sales team and that Gary made a great impression with his hard work and tidy workmanship. Warm regards, The Aquability Customer Service Team

“The installation of my new shower went really well and everything was well organised. Gary the installer worked hard and completed a lovely job. He was polite and left my home clean and tidy after he had completed the installation.”

Helpful Report

Dear Mrs Boyle, Thank you for your kind review and the perfect five-star rating! We’re thrilled to hear that Gary did such a great job with your shower installation and left your home clean and tidy. Thank you for your sharing your experience. Warm regards, The Aquability Customer Service Team

“Very happy with the whole process. Very nice shower. Simon was very good as was follow up electrician. Would recommend Aquability”

Helpful Report

Dear Mr Pain, Thank you for the lovely feedback. It's great to hear that you're happy with the new shower module and that the entire process went smoothly. Your recommendation means a lot to us! Warm regards, The Aquability Customer Service Team

“The job was done efficiently and everything went to plan. Each team involved did a good job”

Helpful Report

Dear Mr Watson, Thank you for your fantastic review! We're so pleased to hear that everything went according to plan and that our team performed efficiently. Your kind words mean a lot to us! Warm regards, The Aquability Customer Service Team

“The only disappointment was the time it took to remove the rubbish. The shower fitting went without fault. Thank you to the two fitters.”

Helpful Report

Dear Valued Customer Thank you very much for your wonderful review and five star rating! We're glad to hear the shower fitting went smoothly and that our fitters made a positive impression. We apologize for the delay in removing the rubbish and appreciate your understanding. Your feedback helps us improve our services, so we would be very grateful if you could also contact us at customerservice@aquability.com regarding the late collection of the rubbish from site, if you haven't already, in order that we can record the incident and raise this with our contractor. Thank you again for your feedback and support. We really appreciate it. Warm regards, The Aquability Customer Services Team

“Phil was fantastic. Talked though everything he was doing. Very pleased.”

Helpful Report

Dear Mrs Warden Thank you so much for your wonderful review! We’re delighted to hear that Phil provided fantastic service and kept you informed throughout the process. Your satisfaction means a lot to us. Warm regards, The Aquability Customer Service Team

“The new shower installation went really well and the installer Daniel completed a lovely job. He was very helpful and polite and made me feel at ease when working in my home. My new shower is a pleasure to use and is a lot easier to use compared to my old bath.”

Helpful Report

Dear Mrs Whiteley, Thank you so much for your fantastic review and the five-star rating! We're thrilled to hear that your new shower installation went smoothly and that Daniel made you feel at ease while working in your home. It's wonderful to know you're enjoying the ease and pleasure of using your new shower compared to your old bath. Kind regards, The Aquability Customer Services Team

“We had a rep come and explain the process, measure up and give us a price, he was very helpful and professional, we signed up and they duly gave us a date to install the shower, as we needed a new basin it would take 2 days, Simon turned up on time and started straight away, he was very good and kept us up to date with all he was doing, we can't fault him he was great and has done a really first class job, so pleased and the shower looks great. Ì”

Helpful Report

Dear Catherine, Thank you so much for your fantastic review! We’re delighted to hear that our representative provided excellent service and that Simon did a great job with your shower installation. It's wonderful to know you’re pleased with how everything turned out. We really appreciate your kind words and support. Thank you so much for your feedback and for choosing Aquability. Warm regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,642 reviews