Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,623 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

Write Your review

Tell us how Aquability made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very big thank you to both Mike and Rob for all their efforts. We are so delighted with our new bath. It’s made my husband’s life so much easier. A great experience from start to finish.”

Helpful Report

Thank you so much for the 5 star rating of Aquability, We're so pleased that the new bath is making your husband's life easier and that you have had a great experience. We really appreciate your kind words!

“I’ve given the shower the best score cause it sits in well and they’ve made it look part of the bathroom. Very happy customer.”

Helpful Report

“Perfect is the only word I need. Shower is perfect plumber was perfect, whole process was perfect.”

Helpful Report

“Fitters did a really good job and was done in the day which was convenient. The shower has a big help it has made it a lot easier for my wife to shower. The only negative I can say is the noise of the waste pump is quite noisy”

Helpful Report

“Fantastic service shower is fantastic. So neat and tidy. Cleaned up everywhere after. Amazing from start to finish.”

Helpful Report

“Both fitter and electrician did a great job, both very clean and tidy and very polite. Whole process was great and I would recommend 100%”

Helpful Report

Dear Mrs Crook Thank you for taking the time to share your excellent feedback. We’re delighted to hear that both the fitter and electrician were clean, tidy, and polite, and that the whole process went smoothly. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“I am extremely delighted with my new shower both Mike and Phil worked very hard. The whole process has been brilliant.”

Helpful Report

Dear Mr Edmonds, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that you’re extremely happy with your new shower and that Mike and Phil worked hard. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Very efficient, clean and tidy. The team worked very hard to get the job done in good time. Working around the difficulties of an old house with a small oddly shaped bathroom. We now have a new electric shower with a new separate fuse board. Very impressed. Thanks for all your hard work.”

Helpful Report

Dear Mrs Smith, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that the team’s efficiency, cleanliness, and care helped you navigate the challenges of an old house and that you’re happy with the new electric shower and fuse board. Thank you for recommending our company. We really appreciate your support. Warm regards, The Aquability Customer Service Team

“Overall from start to finish I am very satisfied. Happy with the electrical checks to make sure everything is safe. Fitters did a very good job”

Helpful Report

Dear Mr Mason, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that you’re very satisfied with the electrical checks and that the fitters did a very good job. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Great dealing with this company from start to finish. Simon the surveyor came out twice to see us and explain everything and measure up and give us a quotation. He was friendly and easy to get along with and not pushy. The sales office kept in touch and let us know when the shower was ready to deliver and install. The delivery was on time and the delivery people were friendly and carefully carried it upstairs to store it. The fitter (Chris) was friendly and efficient and got the job done quicker than expected. Rubbish was collected next day as promised. Very pleased with our new shower.”

Helpful Report

Dear Mr and Mrs Robinson, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that Simon the surveyor was friendly and thorough, and that the delivery and installation went smoothly with Chris. We hope you enjoy the benefits of your new shower for many years to come. Warm regards, The Aquability Customer Service Team

“Fantastic job, especially the shelf at the end. He’s really fitted the shower in well”

Helpful Report

Dear Mr Fraser, Thank you for taking the time to share your excellent feedback. We’re thrilled you’re pleased with the installation and will pass your kind words to the team. Thank you again for your recommendation and support. We really appreciate it. Kind regards, The Aquability Customer Service Team

“Shower is fantastic wish we would have done it sooner. Getting in and out now is so much easier.”

Helpful Report

Dear Mr and Mrs Evans, Thank you for taking the time to share your experience. We’re delighted to hear that the shower has been a fantastic addition to your home and has made life easier for you. Thank you again for the positive feedback and for recommending us to others. We really appreciate your kind words. Warm regards, The Aquability Customer Service Team

“Very happy with the shower but not do much with the noisy ware pump. Paul was very clean and tidy, on time and polite. Electrician was great also and very helpful. I would recommend Aquability and have no complaints about the whole process.”

Helpful Report

Dear Mrs Kay, Thank you for taking the time to review our company. We’re delighted to hear that you’re happy with the shower and that the fitter and electrician were clean, on time, and helpful. We’ll pass your kind words to Paul and the team. We'll also send a field installations manager to site to see if it is possible to remove the pump or adjust the settings to reduce the level of noise. A colleague will be in touch to arrange this in the very near future. Warm regards, The Aquability Customer Service Team

“Nice job very well done. I would recommend Aquability”

Helpful Report

Dear Mr Banthorpe, Thank you for taking the time to share your excellent feedback. We’re delighted you’re pleased with the work and would recommend Aquability. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“So pleased. Shower is fantastic. The toilet and vanity unit are great fits into the bathroom amazing. Lovely neat job. Great service from start to finish.”

Helpful Report

Dear Mr and Mrs Dixey, Thank you for taking the time to post this fantastic review. We’re delighted you’re pleased with the shower, toilet, and vanity unit, and that you found the installation neat and the service. from start to finish, excellent. Thank you so much for the wonderful feedback. We really appreciate your kind words! Warm regards, The Aquability Customer Service Team

“Excellent from start to finish. Fitter and electrician were both clean tidy and friendly and the bath is amazing.”

Helpful Report

Dear Mrs Martin, Thank you for taking the time to share your excellent feedback. We’re delighted to hear that the fitter and electrician were clean, tidy, and friendly, and that you’re enjoying the bath. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Fitter was very neat and tidy. He was very quick and efficient as the electrician was as well. Everyone has been Very thorough and polite”

Helpful Report

Dear Mrs Watkins, Thank you for the wonderful feedback! We’re delighted to hear that the fitter and electrician were neat, tidy, quick, and thorough, and that you found everyone polite to deal with. Thank you for choosing Aquability and for recommending us. Warm regards, The Aquability Customer Service Team

“Very pleased, we are extremely happy with our new shower. Stacey did a wonderful job, a real credit.”

Helpful Report

Dear Mr. and Mrs Fuller, Thank you so much for taking the time to share your wonderful feedback! We are delighted to hear that you are extremely happy with your new shower module. It's also fantastic to know that Stacy made a positive impression and provided you with exceptional service—he truly is a valued member of our team. Your satisfaction is our top priority, and it's fantastic to know that we were able to help you maintain your independence at home. If there's anything more we can do for you, please don't hesitate to reach out. Kind regards, The Aquability Customer Service Team

“The shower is fine it’s a shower cabin rather than a shower that said I’m happy with it. Pricing was an issue to me, I was given a price less 20% discount and when I asked about the vat I was told we don’t charge vat funny how the discount was 20% the same as the vat. Next the installation, I was given a fitting date within the period I was quoted but then the problems started, I received a telephone call at 9.20 on the fitting date and was told there was an error and my new dates were the following Monday and Tuesday.When I was told I said you have given my fitting date to somebody else I was told no it was an admin error but when the fitter turned up on the Monday he let slip he returned to another customer to finish a job. During the installation he did encounter a couple of problems no convenience power point for the pump and low water pressure which was no good for the taps supplied.I think both these issues should have been picked up when the survey took place.I sent several emails to resolve this and it was agreed that the inspector would fit a replacement tap today, he arrived with no tap I did become angry and when he said a mono block I disagreed and showed him pillow taps for low pressure water and guess what when he returned with said taps they worked well. With this company departments only seem to have one person they also have real problems in answering emails.All that said a couple of people did put themselves out to help me.I have asked for a director to call me but have yet to receive a call. The problems I had really started with the so called survey which was only an estimate.really When the fitting date was given I was lied to which I hate There was no urgency in sorting the tap issue However the installer was great,the inspector was always going to have problems because what was agreed with me was not what he expected to do. Would I shop with the company, no but they could clean up their act and I’m sure they would be more profitable.and a nice company to deal with.”

Helpful Report

Dear Adrian, Thank you for taking the time to review our company and for sharing your experience. We’re pleased that you were happy with our installer and the shower itself and have taken on board your comments regarding pricing concerns. We do, however, apologise again for the scheduling error and the stress and inconvenience this caused you and for the installation issues you described (though we understand that these were overcome by the installer on the day). We appreciate your patience and value your feedback to help us improve. Kind regards, The Aquability Customer Service Team

“Extremely efficient all round from original meeting to discuss whether to go ahead all the way through to delivery and installation. Everything was on time and the installation was amazing so professional and tidy couldn’t ask for more.”

Helpful Report

Dear Customer, Thank you for taking the time to share your excellent feedback. We’re thrilled to hear the process was efficient from the initial meeting through to delivery and installation, and that you found the installation professional and tidy. We’ll pass your kind words to the team. If there’s anything else we can assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Very happy with the new shower which replaced the unusable bath.The change over was incredible.The fitter was excellent in explaining what he was doing and when.The end result was superb and has afforded both my wife and I a very enjoyable shower.Everything was left in order when he had finished.”

Helpful Report

Dear Mr Holleworth, Thank you so much for this wonderful feedback! We’re delighted to hear that the shower installation exceeded expectations, and that your installer, Simon, communicated clearly with you and left your home clean and tidy at the end of the day. We’ll be sure to pass your kind words on to Simon and the rest of the team. If there’s anything else we can assist with, please do get in touch. Kind regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,623 reviews