Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,897 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,897 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with Aquability, everything from start to finish was very well organised. Danny the fitter worked very hard and never stopped. He completed a lovely installation of our new shower cubicle and left our home spotless.”

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“So please with the new bath. The seat is fantastic and finish is great. 5 stars all round.”

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“Fitter did a very good job. Everything ran smoothly and timings were met that I was promised. Electrician did a very thorough job and my new light is great it makes a massive difference”

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“Phil was great. Moved the pull cord away from the shower and to the other side of the door. Talked through everything he was doing. Was clean and tidy. Very pleased.”

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“Very impressed with Aquability. The installation went really well and the installer left everything clean and tidy. I would have no problems in recommending them in the future.”

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“Excellent service. Very efficient and would recommend. Good customer service.”

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Dear Mr Le Brocq, Thank you for your wonderful five-star review. We’re delighted to hear that you found our service excellent and efficient, and that you’d recommend Aquability. If there’s anything else we can assist with, please don’t hesitate to get in touch. Warm regards, The Aquability Customer Service Team

“So pleased, never had a power shower before and love the new taps.”

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Dear Mr Smith, Thank you for your wonderful five-star review. We’re delighted that you’re pleased with the power shower and love the new taps. Warm regards, The Aquability Customer Service Team

“Installation was very quick, clean and tidy. So much easier than my old bath and its made such a difference. Wish I had it done sooner.”

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“The shower is perfect, finished to a high standard. Whole process was effortless, would recommend to anyone.”

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“New walk-in bath fixed very quickly and efficiently. I can certainly recommend this company”

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Dear Customer, Thank you so much for letting us know that the bath installation went smoothly. We really appreciate your recommendation and support. Warm regards, The Aquability Customer Service Team

“Very happy with the electrician. I was worried before anyone came onsite but very relived once he left. We have a few existing issues he sorted with no problems. He was very professional and very good at his job.”

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“Fantastic service from start to finish. Shower is great whole process was lovely. Highly recommend aquability.”

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“The whole experience has been very good. We can have a full bath so it’s a lovely way to relax. Chris the fitter was excellent and the young lad who was with him never stopped bless him.”

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“Excellent service very happy”

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Dear Mr Keech, Thank you for the kind words you left in your review regarding your experience with our company. We're delighted that you're happy with the service provided and really value your feedback and support. We assure you that we will continue to provide the best possible service to you should you ever need us again. Kind Regards, The Aquability Customer Service Team

“Very happy with my new bath. Everywhere was left clean and tidy you wouldn't have known aquability had even been. Would highly recommend”

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“Having received a call from Ian at 19.05p.m on 24th February he said that he was West of Newcastle and it would take a 6 hour round trip to visit us on 25th February. Had we been told it would cost 9,000 pounds for what we wanted. As far as I am aware he did not know specifically what we wanted or the dimensions of our bathroom. I felt that he did not want to make the journey so I told him to forget it. This does not shine favourably on Aquibility or their customer service. Incidentally we also live west of Newcastle and having travelled there and back many times it usually only takes us 4 hours tops!”

Helpful Report

Dear Sir/Madam, We're so sorry to have given you the wrong impression! Our representative was happy to make the journey to see you and often travels long distance. However our advisors do like to give a "ballpark" figure (subject to survey) before setting out - and will base this figure on your description of the current space and your preferences from our brochure. Please do come back to us if you are still looking to alter your bathroom to make things easier. I assure you that we would be delighted to help. Warm regards, The Aquability Customer Service Team

“Really happy with everything. One of the best jobs I've ever had done. Would highly recommend aquability it's a great run company”

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“I still love my new bathroom all the fitter s and electricians etc have been very helpful and supportive”

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Dear Mr Owen, Thank you so much for taking the time to share your experience. We're delighted to hear that you love the new bathroom and that our installation teams were helpful and supportive. If there is anything else you feel we could do to improve our service, or you require any further assistance, please do not hesitate to get in touch. Warm regards, The Aquability Customer Service Team

“Very pleased with the shower it really is much easier than my old bath. Only reason I didn’t give 5 stars was that there was a part missing upon delivery. Excellent service.”

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Dear Mr Portwood, Thank you so much for your positive review and kind words! It's fantastic to hear that you would recommend the new Easy Access Shower Module and that you are happy with the service we have provided. We're so sorry for the inconvenience caused to you as a result of our planning error which unfortunately necessitated a second visit and thank you for your patience and understanding while we worked to resolve the issue as quickly as possible. If there is anything else we can do to assist you, please do not hesitate to get in contact. We are always here to help. Warm regards, The Aquability Customer Service Team

“We are very pleased, the bath has literally changed our lives”

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Aquability is rated 4.9 based on 1,897 reviews