Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,557 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with the fitter and electrician. All worked out well, very efficient and competent, I’d give 6 out of 5 stars. Would recommend the company.”

Helpful Report

Dear Mrs Grey, Thank you for these wonderful comments! It's fantastic to hear that our fitter and electrician met your expectations with efficiency and competence and that you would award us 6 stars if you could! We're so grateful for your support! Warm regards, The Aquability Customer Service Team

“The bath is great but if I want to lie dow fully, in order to have a good soak, I can’t. It seems the only way round this is to remove the seat out of the bath entirely. Still pleased to be able to have a bath at last.”

Helpful Report

Dear Sandy Thank you so much for taking the time to review Aquability and for the helpful feedback. I have left a message for you to contact me as we do offer an alternative seat that will enable you to lie down fully, rather than just get your shoulders under the water, providing you have sufficient upper body strength. We're so glad that you are pleased to be able to have a bath again in any case and hope that we can adapt things to suit your requirements. I look forward to speaking with you soon. Kind regards Claire Aquability Customer Service

“Many thanks to Simon my walk-in shower fitter. From the moment he arrived to the moment he left he talked me through the process of converting my bathroom into a walk-in shower room no stone unturned. Plus his work rate was second to none throughout the time spent in my home. Also thanks prior to the installation the delivery chaps and the in depth work of the surveyor. And finally the clean up team who removed the old bathroom promptly within hours of the new shower room being completed. No hesitation in awarding 5 stars in the best tradesmen I have ever had in nearly 50yrs of home ownership. Massive thumbs up!”

Helpful Report

Dear Ken, Thank you so much for this amazing review! It's fantastic to hear that Simon provided such exceptional service while fitting your walk-in shower and he was delighted to read your comments. Thank you so much for choosing Aquability and for recommending us. We truly appreciate your feedback and support. Warm regards, The Aquability Customer Service Team

“Absolutely thrilled with the new bath. The installers were excellent. The follow up electrician was so helpful as we had an existing problem which he found and sorted straight away. 100% recommend”

Helpful Report

Dear Mr and Mrs Doody, Thank you for your wonderful review! We're delighted to hear that you're absolutely thrilled with your new bath and that our installers provided excellent service. It's great to know that our follow-up electrician was able to help you with your pre-existing issue as well. We really appreciate your recommendation. Warm regards, The Aquability Customer Service Team

“Service second to none. From sales person to installation. Excellent product. Very happy with the appearance and working.”

Helpful Report

Dear Valued Customer, Thank you so much for the positive feedback and five star rating! It's great to hear that you experienced excellent service from start to finish and are delighted with the product's appearance and functionality. Thank you for sharing your experience. Warm regards, The Aquability Customer Service Team

“Very happy with the shower unit. Very helpful company 10/10”

Helpful Report

Dear Mr Joseph, Thank you so much for your wonderful review! It's fantastic to hear that you're very happy with your shower unit and that you found our company helpful. Thank you for taking the time to share your experience. Warm regards, The Aquability Customer Service Team

“Danny the installer completed a lovely job of installing our new shower module. He was very tidy and hard working. All the rubbish was promptly removed.”

Helpful Report

Dear Mr and Mrs Bullivant, Thank you for your wonderful review! It's great to hear that Danny did such a lovely job with your and that all the rubbish was promptly removed. Your satisfaction means a lot to us! Warm regards, The Aquability Customer Service Team

“Fantastic. The shower is amazing. Looks great.”

Helpful Report

Dear Mrs Morris Thank you so much for your fantastic review! We're delighted to hear that you're loving your amazing new shower. Thank you for choosing Aquability and for your support. Warm regards, The Aquability Customer Service Team

“Phil was fantastic. Talked me through all the work he was doing. Great service. Cannot wait to try the bath out.”

Helpful Report

Dear Mrs Fairweather, Thank you so much for your wonderful review! We're delighted to hear that Phil provided fantastic service and walked you through the work. We can't wait for you to enjoy your new walk-in bath! Warm regards, The Aquability Customer Service Team

“Very happy with the installation and thoroughly impressed with the installers.”

Helpful Report

Dear Mr Heath, Thank you for your wonderful review! We're so pleased to hear that you're very happy with the installation and that the installers impressed you. We appreciate your kind words. Warm regards, The Aquability Customer Service Team

“Our new shower fits perfectly as described by the sales man. The installers were clean and tidy and did a very good job. We are very happy.”

Helpful Report

Dear Mr Tanner, Thank you for your wonderful review! We’re delighted to hear that your new shower fits perfectly and that our installers provided a clean and tidy experience. Your satisfaction is our priority, and we truly appreciate your feedback. Warm regards, The Aquability Customer Service Team

“100% in all categories & fitter went “ the extra mile “- very impressed.”

Helpful Report

Dear Maureen, Thank you for your wonderful review! We’re thrilled to hear that our fitter exceeded your expectations and that you were 100% satisfied in all categories. Your feedback means a lot to us! Warm regards, The Aquability Customer Service Team

“Thank everyone for a good clean service,installation went well and fitted in half a day, only problem we have is the seat could in the bath could have been a little higher”

Helpful Report

Dear Mrs Binks, Thank you for your kind comments! We’re delighted to hear that the installation went smoothly and that you appreciated our clean service. We value your feedback regarding the seat height in the bath and will be organising an inspection to see if we can adjust this to suit you better. Warm regards, The Aquability Customer Service Team

“We ordered the new shower because I have severe back pain, it has helped in every way imaginable. We are so please, all promises have been fulfilled. Simon is a credit to the company, very helpful and polite he’s done an amazing job. We ordered because my sister was so pleased with theirs, after seeing their shower we thought it was exactly what we needed.”

Helpful Report

Dear Mr and Mrs Brown, Thank you so much for your wonderful review! We're thrilled to hear that your new shower has made such a positive impact and that Simon provided you with helpful and polite service. It's fantastic to learn that your sister’s experience inspired your decision to choose us. We truly appreciate your feedback and support! Warm wishes, The Aquability Customer Service Team

“Very happy with everything overall now it is all complete. Only issue was having to wait a while to get a new screen which was accidentally damaged on install”

Helpful Report

“Phil was fantastic. Arrived on time, great service.”

Helpful Report

“We are delighted with our new bath, everything has gone like clockwork. We have been kept informed throughout the whole process. Simon has done a lovely job”

Helpful Report

“Nice clean job and everything was explained well. Happy with the overall look of the shower.”

Helpful Report

“Very good finish, prompt, did it in a day and a half. Very happy with the product, good pressure on the taps. All good.”

Helpful Report

“I am very pleased with my new walk in shower. Much better and safer than climbing into the bath to use the old one. The electrician - Adam - was excellent and he explained everything he did and even replaced an old ceiling light for me. The 2 fitters - Al and Chris - were also very kind and efficient and did the job in 6 hours. All the old fittings were removed the next day as promised.”

Helpful Report

Aquability is rated 4.9 based on 1,557 reviews