Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 2,024 Reviews

98 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 star product....love it”

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“Very pleased with shower, fitters did a good job.”

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“We were very impressed with every member of staff including the sales representative, delivery team and installer. They were courteous, helpful and extremely conscientious. All work was carried out as per schedule. The staff ensured that we understood the nature of the task as well as the use of equipment after installation. Care was taken with our household items and a high level of cleanliness was maintained throughout the operation. We are delighted with our new shower.”

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“Aquability made us happy from start to finish customer service was good price and delivery was good and the fitting of our complete was very good there was no mess and all the staff was helpful and very professional”

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“Workmen were very polite and took pride in their work. Site was thoroughly cleaned up after job was completed.”

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“Would like to say thanks to everyone at Aquability, you've all been great from sales to fitters to support A*”

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“Very pleased, lnstaller was great and my new shower is perfect”

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“So pleased from start to finish aquability has been nothing short of incredible. Highly recommend.”

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“Really happy with my new shower”

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“Happy with shower, very pleased with the fitter, he left everything neat and tidy.”

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Dear Mr Pajak, Thank you for sharing your experience. It's great to know that you're happy with the shower and the workmanship our installer. We’ll pass on your kind words to the team. If there’s anything you feel we can improve, please get in touch. Warm regards, The Aquability Customer Service Team

“We are very pleased with the new shower. The fitter was excellent”

Helpful Report

Dear Mr Boorman, Thank you for letting us know you're pleased with the new shower module and with our installer, Mike. We really appreciate your feedback and hope you enjoy the benefits of the new installation for years to come. Kind regards, The Aquability Customer Service Team

“Fitted bath, quickly and efficiently. Cleared up well. One small blip the grouting on one of the edges is not very smooth which is a shame because the other edges are perfect.”

Helpful Report

Dear Customer, Thank you for your valuable feedback. We're pleased to know that the new walk-in bath was fitted quicky and efficiently but understand your disappointment with the final finish. As discussed, we will be arranging for an engineer to visit in the near future to remove and re-apply the sealant at the tap end. Please do allow 24 hours for the sealant to dry before bathing again or wiping the area. Kind regards, The Aquability Customer Service Team,

“Really pleased...installation so fast”

Helpful Report

Dear Mr and Mrs Rogers, Thank you for taking the time to share your experience. It's fantastic to know that you are happy with the new low access shower module and the speed of the installation. If we can improve our service in any way, please do let us know. We really value your feedback and support. Warm regards, The Aquability Customer Service Team

“Excellent service, very pleased with the shower. Both the men that fitted were brilliant.”

Helpful Report

Dear Mrs Davey, Thank you so much for choosing Aquability and for your kind words. We will be sure to pass them on to the installations team. If there is anything more we can do to help, please do not hesitate to contact us. Warm regards, The Aquability Customer Service Team

“The installation of my new bath went really well and the installer Scott completed a great job.”

Helpful Report

Dear Mrs Daly, Thank you for this fantastic feedback. It's great to know that the new walk-in bath installation went smoothly and that our installer, Scott completed the works to a high standard. We hope you enjoy the benefits of the new facilities or years to come! Warm regards, The Aquability Customer Service Team

“Excellent design by Fiona,.great installation and clearing up on the day . My reason for not making it a 5star,more a four and threecquartes is getting a date booked .Initial date too short notice as had an MR I booked at hospital that day .Difficulty getting anew date .Told "work on real time "whatever that is supposed to mean .Later given a Friday appointment for delivery and installation .Equipment deliverd early Friday morning as driver had not been told work had been postponed until Monday .I had received a call Wednesday pm This meant I had to store everything over the weekend .Fortunately I have garden room but not everyone would be so lucky .Did feel office staff appeared as helpful or accommodating as the teams out in the field .You asked !!So I ambeing honest .Very pleased with final product”

Helpful Report

Dear Customer, Thank you so much for this valuable feedback. It's great to know that you are delighted with the new installation and the design but apologise for being unable to confirm an installation date when requested. We do tend to book a week ahead in order to minimise potential rescheduling should jobs over-run, but appreciate that this was frustrating for you given that you had hospital appointments planned and had given us advance notice of these. Your feedback helps us to improve our service and we will certainly aim to be more flexible (in terms of advance bookings) in the future! Thank you again for your review. Kind regards, The Aquability Customer Service Team

“Company have been excellent. The engineers have been great. Very happy with the bath. I have no complaints and would recommend Aquability”

Helpful Report

Dear Mrs Roberts, Thank you for your wonderful five-star review. We’re delighted the engineers did a great job and that you’re happy with the bath. We’ll be sure to pass on your kind words to the team. If there is anything else we can help with, please get in touch. Warm regards, The Aquability Customer Service Team

“Would give 20 stars if I could.....absolutely love it”

Helpful Report

Dear Mr and Mrs Keenan, Thank you for the fantastic five-star review. It's great to hear that you absolutely love Aquability and we would gladly accept more than 5 stars if possible! If there’s anything else we can assist you with or if you have any questions, please don’t hesitate to reach out. Warm regards, The Aquability Customer Service Team

“So pleased shower is great, perfect fit, the whole team were fantastic.,”

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Dear Mr and Mrs Rawlings, Thank you for your wonderful five-star review. We're delighted the shower is great, fits perfectly, and that the team were fantastic. We’ll be sure to pass on your kind words. Warm regards, The Aquability Customer Service Team

“Extremely happy, the service has been absolutely fantastic, I had small issue but the company was very attentive and came out and resolved it very quickly. I would highly recommend Aquability.”

Helpful Report

Dear Mrs Wright, Thank you for your wonderful review. We’re delighted to hear the service was fantastic and that the issue was resolved quickly and we’ll be sure to pass on your kind words to all involved. If there’s anything else we can assist with, please get in touch. Warm regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 2,024 reviews