Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,985 Reviews

98 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My disabled parents had a shower cubicle fitted recently and have major safety issues with the doors of the shower. They were shown no pictures of how the shower would be and only saw a design on paper. The cubicle is not appropriate for my father’s needs at all . This has been reported to the company over a week ago and no response received. On calling them again today they initially denied knowledge of the original call. An occupational therapist has deemed the cubicle not fit for purpose and a major safety issue for my disabled father . They were asked a week ago for an urgent assessment of the shower and again today. Will this company take responsibility if he falls. Do the right thing and get this assessed urgently and make the necessary changes for his safety . Perhaps while you are at it you could also organise a collection of the equipment left in their garage that was delivered there for another job and the fitters asked if they could leave them until they arranged a collection!”

Helpful Report

“They say That time waits for no man True i use to love my bath but as you get older age catches you up and could not get into mybath the sent for Aquability to come and have a chat the guy was great he explained everything and 5 weeks later our bath and shower was being installed by a great plumber and it is looking great with a door to get in and a seat that go up and down Fantastic Aquabilty thank you should have done it years ago 5 star”

Helpful Report

Dear Mr Rush, Thank you for your kind review. We’re really glad to hear the chat with our team was helpful and that the walk-in bath and shower was fitted quickly and is looking great, with the door and adjustable seat meeting your needs. If there’s anything else you’d like us to assist with, please let us know. Warm regards, The Aquability Customer Service Team

“Incomplete job after 3 weeks. Rail missing, water plumbed in incorrectly, no hot water from the shower. My parents haven’t been able to shower at all!! Payment in full, absolutely terrible service and no offer to compensate for the delay and inconvenience. I sincerely hope they will be refunded.”

Helpful Report

Dear N Rowe, Thank you for your review and for making us aware of an outstanding issue with your parent's shower module. We understood that a replacement curtain rail was required due to an imperfection, however, our records indicated that the plumbing had been rectified on a previous inspection visit. We sincerely apologise for this administrative error and the upset it has caused. Fortunately we were able to attend and remedy the issue within hours of your review and I can confirm that your parents have been compensated for the inconvenience caused. We hope this quick action helps to restore your faith in our company and apologise again for the miscommunication. If there is anything else you need to report, please do let us know by calling 01252 451500 (option 2) or emailing us at customerservice@aquability.com Warm regards, The Aquability Customer Service Team

“Fitted bath, quickly and efficiently. Cleared up well. One small blip the grouting on one of the edges is not very smooth which is a shame because the other edges are perfect.”

Helpful Report

Dear Customer, Thank you for your valuable feedback. We're pleased to know that the new walk-in bath was fitted quicky and efficiently but understand your disappointment with the final finish. As discussed, we will be arranging for an engineer to visit in the near future to remove and re-apply the sealant at the tap end. Please do allow 24 hours for the sealant to dry before bathing again or wiping the area. Kind regards, The Aquability Customer Service Team,

“Very good”

Helpful Report

Dear Mrs Oliver, Thank you for reviewing Aquability. Based on your accompanying comment and our records, we wonder if the one-star rating you have awarded may be a mistake? If this is the case, we would be incredibly grateful if you would delete and re-submit your review ( a member of the team can talk you through how). Alternatively, if you have been disappointed by some aspects, of the installation, or with the progress of your order, please do let us know in order that we can address the issues and improve our performance. Warm regards, The Aquability Customer Service Team

“I am very sorry to say my experience with Aquability wasn’t up to standard ! First they installed a toilet/handbasin unit over a large hole where my old shower was, that they took out ! They balanced it on pieces of flimsy wood ! After two weeks of waiting for them to get back to me I had to get a plumber in to take out the unit and refit which was an expense I hadn’t expected so needed a loan ! I had a few phone calls with them but they would not take responsibility for such a shoddy job. I have a few photos which I sent them !!”

Helpful Report

Dear Mrs Evans, We’re very sorry to hear that your experience with Aquability was disappointing and that we failed to provide a good service on this occasion. Following your recent telephone call with our Customer Service Manager, it became apparent that there had been an unfortunate misunderstanding as to the exact nature of your complaint, for which we offer our sincere apologies. To be clear, we absolutely accept responsibility for the repair to your sub-floor which was required following the removal of your original shower cubicle (though not for the fitting of new floor coverings, which we were never due to change). We now await a breakdown of the invoice from your workman at your earliest convenience in order to reimburse you for the additional costs. We always aim to resolve matters as quickly and fairly as possible and we appreciate you bringing this to our attention so we could put it right. If there is anything further you would like us to look into, please do not hesitate to contact us directly and we would be delighted to assist you. Warm regards, The Aquability Customer Service Team

“Would never use this company. Had an initial phone call from Peter who was going to survey my disabled mother-in-laws bathroom but clearly could not be bothered making the journey so asked me what work we wanted but said it would cost between £8,000 - £10,000 to put a new shower in and that if she didn’t want to pay that price it wouldn’t be worth him time coming over to have a look as he was traveling from Chester! How rude can someone be! How can he quote on something that’s he’s not even seen? Will not be recommending this company ever or using it again!”

Helpful Report

Dear Sir/Madam, We’re very sorry to hear about your experience and for any offence we inadvertently caused you. Unfortunately, we have a limited number of appointments available and find that it is generally beneficial to all parties for us to provide an idea of pricing over the telephone before attending the no-obligation site survey where we can leave you with a precise and complete costing. In this instance we feel that the visit would not have been worthwhile given that the estimate provided was out of your mother-in-law's price-range. However, it was certainly not our intention to offend your mother-in-law and we deeply regret any upset caused and offer our sincere apologies. Kind regards, The Aquability Customer Service Team

“Shower was faulty upon installation. Pressured my step-mother into signing a contract, despite knowing full well that I was paying for it. Don't trust any verbal agreements they give, they won't honour them”

Helpful Report

“Totally unsuitable for people with our disabilities. In my opinion sold to us in error. I have written to “RIP off Britain””

Helpful Report

Dear Peter Thank you for your feedback. We understand that you are unhappy with having to wait in the walk-in bath while it fills. Unfortunately, since you have a pressurised system and an excellent flow rate already, there is nothing we can do to reduce the wait-time in this instance. If you have any other issues with the bath that we are not aware of, please do get in contact with us again and we will be happy to assist you. Kind regards The Aquability Customer Service Team

“After paying £9000 for a shower pod...the installation went fine ...but find your customer service and after care abysmal......all you want is more money for a further guarentee.....you mustn't have much faith in your products only guaranteeing them for one year...you should take a leaf out of Plumbworld ..they have a no quibble guarantee...the best customer service...wish we had had the whole bathroom done by them......would never recommend you... Barbara Brown.”

Helpful Report

Dear Mrs Brown Thank you for your feedback. We understand your concerns. Please can you contact us as soon as possible on 01252 451500 (option 2) regarding your warranty so that we can check the details and see if we can help you. Many thanks The Aquability Customer Service Team

“I have had to call you to fix a problem with the shower every year for the last five years. This shower cost my late husband £7000.00 . It is not worth anything like it . Your extended warranty is £549 for four years which astronomical. If I can not afford this and the shower breaks down I can not keep myself clean. What you need to do is remove it and put back a bath and mixer tap with a hose and shower head. That is the least you can do . This has been a ripoff from the start. I am so angry with this company!!!!”

Helpful Report

Dear Mrs Coldrake We're sorry that you have required several maintenance visits since installation and that you are struggling to afford to re-enrol on the Totalcare Service Plan at present. As a gesture of goodwill, we have offered you a discount to renew your warranty when it expires. Please call Shannon to discuss on 01252 451504. Kind regards The Aquability Customer Service Team

“you charged us £8900p for our shower, man came and said come out same place tiles finish so no problem ,shower fitted 5inchs narrower than bath so tiles missing ,i had to find old tile, sit and brake all cement of tile with hammer and chisel and hammer husband had to get stuff to repair hole left ,as just before xmas and we had people coming to stay, you said couldn't come till after xmas, you left gap under shower, ,large panel left here 7ft by 1ft not used that weve been charged for. sqeeky door, plastic left on panels. chap phoned coming friday to seal front of shower ,so think you need to refund some of our money mrs e parkes”

Helpful Report

Dear Mrs Parkes Unfortunately, it was noted on the contract that the area under your original bath was tiled and we weren't able to remedy the gaps in the tiling before your visitors arrived, as it was just before Xmas. We're sorry for any stress and inconvenience this has caused you and we apologise for the delay collecting the unused panel. We've sent you a goodwill gesture and hope that this helps. Kind regards The Aquability Customer Service Team

“not at all happy with the after care we received. We had a severe leak from the new bath tap and it took many phone calls to register this with aquability. They said they had no plumbers available to fix it so the leak went on and on, even though we were all trying to save water. I made calls sometimes twice a day but we were left to our own devices . We are in our 80's and quite immobile (hence the new disabled bath) .Surely there is a responsibility to their clients to be looked after when things go wrong. I cannot recommend this company .”

Helpful Report

We're very sorry that we were unable to visit you straight away but we did replace the dripping tap within four working days and have sent you a cheque to cover the cost of any increased water usage. We apologise for inadvertently causing you so much stress and worry, whilst waiting for our engineer, and trust that everything is now working correctly and that you are otherwise happy with your new bath.

“Called booked a appointment only to be called the day before saying they are not coming to give a quote as it is a insurance job after I explained that it was not to be told that well the prices start from ten grand. No one has been out to see what needs doing may only need a shower so how can just a shower be ten grand.”

Helpful Report

Hi We have emailed asking you to contact us directly, as we have no record of this happening, and I can confirm that our prices do not start from ten thousand pounds. Please will you either respond to our emails or take down this review, as we believe you have us confused with another company. Kind regards The Aquability Customer Service Team

“Shortly after less than two months, grab rails screws started getting rusty and now white panels having rusty stains, also silicone discoloured,Crome rail on sliding glass door is also getting rusty,phone number of time,email with picture to customer service, promises that when electric certified electricians come he’ll fix it,unfortunately he didn’t cary correct materials ,he took pictures and said he will report back to company and they will get back to you, still waiting? One month passed still waiting? I bought made in England,I strongly believe in buying British as a first choice,company is big but after care is questionable,I still believe that they can resolve this,by reassuring me , I hope to hear from them soon ;how long???”

Helpful Report

“No prices only photos”

Helpful Report

We're sorry if you were disappointed with the information in our brochure. We do give price estimates over the phone and offer a free, no-obligation consultation together with a full costing. Please contact our sales team on 0800 3160110 to obtain an estimate or book an appointment.

“Wish we had never started, cost over £6000 to have nothing but problem after problem. Installation delayed due to sickness, can’t be helped Engineer then fits but leaves things unfinished, marks on wall where he has measured wrong, toilet system not attached to wall, plug not suitable for sink provided, missing parts to top of shower, area behind system not finished off, sealant missing. Engineer visits agrees to problems then leaves electric wires exposed causing a power cut. Also reports problem with the existing pump now not being suitable. 2nd Engineer visits to replace pump now leaves us with it leaking. Can not complete other jobs as parts sent were wrong and pvc for behind system is bent. We are now waiting for a 3rd Engineer who one can only hope knows what he is doing. This job was ordered in August 2018 it is now February 2019. All I can say is find a bathroom fitter who is recommended and takes pride in there work. Considering compensation now as I am in my 80’s and this has all been too much stress. Customer Service ladies very good though.”

Helpful Report

We're incredibly sorry for the problems that occurred following the installation of this shower. We all work hard to ensure our installations run smoothly so it is very disappointing for us too when things do go wrong. We hope that things are better now that the repairs have been carried out and compensation has been agreed and apologise unreservedly for any stress and inconvenience caused to you as a result of this problematic installation.

Aquability is rated 4.9 based on 1,985 reviews