Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Farnborough
Rating: 4.87

4.9 Rating 987 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 987 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Farnborough
GU14 0NR

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Aquability 5 star review on 31st May 2023

Mr & Mrs Wallis

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Totally unsuitable for people with our disabilities. In my opinion sold to us in error. I have written to “RIP off Britain””

Helpful Report

Dear Peter Thank you for your feedback. We understand that you are unhappy with having to wait in the walk-in bath while it fills. Unfortunately, since you have a pressurised system and an excellent flow rate already, there is nothing we can do to reduce the wait-time in this instance. If you have any other issues with the bath that we are not aware of, please do get in contact with us again and we will be happy to assist you. Kind regards The Aquability Customer Service Team

“After paying £9000 for a shower pod...the installation went fine ...but find your customer service and after care abysmal......all you want is more money for a further guarentee.....you mustn't have much faith in your products only guaranteeing them for one year...you should take a leaf out of Plumbworld ..they have a no quibble guarantee...the best customer service...wish we had had the whole bathroom done by them......would never recommend you... Barbara Brown.”

Helpful Report

Dear Mrs Brown Thank you for your feedback. We understand your concerns. Please can you contact us as soon as possible on 01252 451500 (option 2) regarding your warranty so that we can check the details and see if we can help you. Many thanks The Aquability Customer Service Team

“I have had to call you to fix a problem with the shower every year for the last five years. This shower cost my late husband £7000.00 . It is not worth anything like it . Your extended warranty is £549 for four years which astronomical. If I can not afford this and the shower breaks down I can not keep myself clean. What you need to do is remove it and put back a bath and mixer tap with a hose and shower head. That is the least you can do . This has been a ripoff from the start. I am so angry with this company!!!!”

Helpful Report

“you charged us £8900p for our shower, man came and said come out same place tiles finish so no problem ,shower fitted 5inchs narrower than bath so tiles missing ,i had to find old tile, sit and brake all cement of tile with hammer and chisel and hammer husband had to get stuff to repair hole left ,as just before xmas and we had people coming to stay, you said couldn't come till after xmas, you left gap under shower, ,large panel left here 7ft by 1ft not used that weve been charged for. sqeeky door, plastic left on panels. chap phoned coming friday to seal front of shower ,so think you need to refund some of our money mrs e parkes”

Helpful Report

Dear Mrs Parkes Unfortunately, it was noted on the contract that the area under your original bath was tiled and we weren't able to remedy the gaps in the tiling before your visitors arrived, as it was just before Xmas. We're sorry for any stress and inconvenience this has caused you and we apologise for the delay collecting the unused panel. We've sent you a goodwill gesture and hope that this helps. Kind regards The Aquability Customer Service Team

“not at all happy with the after care we received. We had a severe leak from the new bath tap and it took many phone calls to register this with aquability. They said they had no plumbers available to fix it so the leak went on and on, even though we were all trying to save water. I made calls sometimes twice a day but we were left to our own devices . We are in our 80's and quite immobile (hence the new disabled bath) .Surely there is a responsibility to their clients to be looked after when things go wrong. I cannot recommend this company .”

Helpful Report

We're very sorry that we were unable to visit you straight away but we did replace the dripping tap within four working days and have sent you a cheque to cover the cost of any increased water usage. We apologise for inadvertently causing you so much stress and worry, whilst waiting for our engineer, and trust that everything is now working correctly and that you are otherwise happy with your new bath.

“Called booked a appointment only to be called the day before saying they are not coming to give a quote as it is a insurance job after I explained that it was not to be told that well the prices start from ten grand. No one has been out to see what needs doing may only need a shower so how can just a shower be ten grand.”

Helpful Report

Hi We have emailed asking you to contact us directly, as we have no record of this happening, and I can confirm that our prices do not start from ten thousand pounds. Please will you either respond to our emails or take down this review, as we believe you have us confused with another company. Kind regards The Aquability Customer Service Team

“Shortly after less than two months, grab rails screws started getting rusty and now white panels having rusty stains, also silicone discoloured,Crome rail on sliding glass door is also getting rusty,phone number of time,email with picture to customer service, promises that when electric certified electricians come he’ll fix it,unfortunately he didn’t cary correct materials ,he took pictures and said he will report back to company and they will get back to you, still waiting? One month passed still waiting? I bought made in England,I strongly believe in buying British as a first choice,company is big but after care is questionable,I still believe that they can resolve this,by reassuring me , I hope to hear from them soon ;how long???”

Helpful Report

“No prices only photos”

Helpful Report

We're sorry if you were disappointed with the information in our brochure. We do give price estimates over the phone and offer a free, no-obligation consultation together with a full costing. Please contact our sales team on 0800 3160110 to obtain an estimate or book an appointment.

“Wish we had never started, cost over £6000 to have nothing but problem after problem. Installation delayed due to sickness, can’t be helped Engineer then fits but leaves things unfinished, marks on wall where he has measured wrong, toilet system not attached to wall, plug not suitable for sink provided, missing parts to top of shower, area behind system not finished off, sealant missing. Engineer visits agrees to problems then leaves electric wires exposed causing a power cut. Also reports problem with the existing pump now not being suitable. 2nd Engineer visits to replace pump now leaves us with it leaking. Can not complete other jobs as parts sent were wrong and pvc for behind system is bent. We are now waiting for a 3rd Engineer who one can only hope knows what he is doing. This job was ordered in August 2018 it is now February 2019. All I can say is find a bathroom fitter who is recommended and takes pride in there work. Considering compensation now as I am in my 80’s and this has all been too much stress. Customer Service ladies very good though.”

Helpful Report

We're incredibly sorry for the problems that occurred following the installation of this shower. We all work hard to ensure our installations run smoothly so it is very disappointing for us too when things do go wrong. We hope that things are better now that the repairs have been carried out and compensation has been agreed and apologise unreservedly for any stress and inconvenience caused to you as a result of this problematic installation.

Aquability is rated 4.9 based on 987 reviews