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Aquability Reviews

4.9 Rating 1,408 Reviews
99 %
of reviewers recommend Aquability
Company Reviews Metrics Info
4.9
Based on 1,408 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
99%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Read Aquability Reviews

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Mrs J North Ijj
Verified Reviewer
“Super !!! Everything just as promised. Polite and efficient workmen.mrs”
Helpful Report
C S
Verified Reviewer
“Ms S 61056 It has been maybe 4-6 weeks since I my first initial review was posted someway down this thread however I do now find myself here to report some good news. It took some time for me to speak to the person I really needed to in order to get things moving on behalf of my Auntie and Uncle however we eventually did. The original installation was installed as a combi shower however it was felt this was not the ideal choice and things may have not been explained as clearly as they should have been during point of purchase. Secondly there was also a faulty inlet valve identified by a follow up engineer some time after the installation and this was why there was not a constant delivery of temperature. It was at this point 'Kirsty' in Customer Relations became involved. Kirsty took a personal interest in this issue and offered a full replacement back panel and electric shower to be fitted free of charge, At all times since Kirsty became involved I was kept up to date and informed of what was happening and when. I never had to make another call to Aquability. This installation has now been completed and my Auntie reports she is thrilled with her new shower as it now completely minimises her chances of falling in a bath, whilst trying to also get in and out or said bath at 80 years plus. Her quality of life has improved and she can once again enjoy a shower. My personal thanks will go to Kirsty, thank you for your considerate and caring intervention. Best Wishes Chris”
Helpful Report
Thank you for your comments, we certainly take pride in the products and service we offer our customers so we are very happy that we were able to resolve any issues in order to leave our customers pleased with their installation. Thank you again for your feedback and we are thrilled your Auntie is enjoying her new shower as intended.
J Turner
Verified Buyer
“Tradesmen were fantastic .admin leaves a lot to be desired.wrong sinks,wrong infill panels.Although the fitting would have been done in one day,my experience it has taken around four months.not good!!”
Helpful Report
Customer Satisfaction is extremely important to us and we pride ourselves on providing excellent service to all our customers, unfortunately it seems on this occasion things were not up to our usual standard and we apologise for any inconvenience these issues may have caused you, we trust everything is now resolved to your satisfaction. If not please do not hesitate to contact us, we will also pass on your positive feedback to our fitters and thank you for this as all feedback is important to us.
Mrs Bruce
Verified Reviewer
“Perfectly happy with the bath, very happy with the installation, very efficient.”
Helpful Report
Thank you for the great feedback.
Aquability is rated 4.9 based on 1,408 reviews
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