Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,931 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,931 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from start to finish. The installation went really well and the finished shower fits into the space of our old bath perfectly.”

Helpful Report

Dear Mr Speakman Thank you for these lovely comments. We're delighted to hear that the shower fits in the space of your old bath perfectly and hope that you enjoy the benefit for many years to come. Warm regards, The Aquability Customer Service Team

“I didn't use the lowest of quotes I received but I am most impressed with the final outcome and would recommend Aquability without reservation. However I was not impressed with the clearing away after completion and some of the language used. I made my feelings known to the salesperson via email afterwards.”

Helpful Report

Dear Mr Whiting, Thank you so much for this useful feedback. It's lovely to hear that you're impressed with the new shower installation overall, though we apologise for the attitude displayed by the contractors who came to clear the rubbish from site. We really appreciate you letting us know about this. If you have any further concerns, please do not hesitate to let us know. Warm regards, The Aquability Customer Service Team

“The installation went really well and the finished shower looks great and is a big improvement on our old bath. The fitter Chris and the electrician Leighton were both excellent and a pleasure to have in our home. Many thanks.”

Helpful Report

Dear Mr and Mrs Shelmerdine, Thank you for these lovely comments which we will pass on to the team. We're delighted to hear that the shower looks great and that you had a positive experience with Aquability. Thank you again for your feedback and support. Warm regards, The Aquability Customer Service Team

“So pleased with the shower. Fits great and looks fantastic. 5 stars all round. Thank you Aqaubility”

Helpful Report

Dear Mr Grey, Thank you very much for this fantastic feedback. It's wonderful to know how pleased you are with the new shower module. If there is anything more we can do to help, please do not hesitate to contact us again. Warm regards, The Aquability Customer Service Team

“Hi I’ve also left same review on Trustpilot , from start to finish was 👌🏻we’re 73 and 60 felt really apprehensive about getting walk in shower due to past building and life experiences etc max at head office was very understanding helpful knowledgeable and we did deal with him .Alan came out to see us first and sold us Aquability had a lovely warm energy explained everything,then Scottish chap think called Robert came out and fitted everything in a day ..so well mannered clean and incredibly talented and efficient…can’t praise him enough, next day CLEERBEE rubbish removals sent us text and email giving us time and when they were on there way came out took everything all done in less than 24 hours ..after all the worry there was NOTHING to worry about ,best company we’ve ever experienced bar none …my partner aged 73 had fallen out bath shower 3 times she was in tears when she had first walk in shower experience as this was a life saver she’s gone back mentally physically 10 years SO THANK YOU all of you 🤝”

Helpful Report

Dear Mrs Garnell and Mr Jordan, We cannot thank you enough for these two wonderful reviews and for this amazing feedback! We're over the moon to know that the new installation not only went smoothly but has made such a positive impact on your lives already. We hope you continue to enjoy all the benefits of safe, independent showering for years to come. If there is anything more we can do to help, please let us know as we would be delighted to assist you. Best wishes, The Aquability Customer Service Team

“So pleased with every aspect of aquability. Would recommend to anyone.”

Helpful Report

Dear Mrs Droppa, Thank you so much for this wonderful feedback and for recommending us! We're delighted to know that you're pleased with the new low access shower module and suite and hope that you will enjoy the benefits for many years to come. We're so happy to hear that the installation has helped you. Best regards, The Aquability Customer Service Team

“Everybody we have dealt with from Aquability have all been excellent. Gary the fitter was fantastic and a pleasure to have in our home. Many thanks.”

Helpful Report

Dear Mr and Mrs Engledow, Thank you so much for this lovely five star review! We're delighted to hear that you are pleased with our service throughout and will pass your kind comments on to our talented installer, Gary. We truly appreciate your custom and support. Enjoy your new shower! Warm regards, The Aquability Customer Service Team

“I’m extremely pleased with my new bath, the whole process has been effortless. Everyone that has been involved has been very pleasant and helpful.”

Helpful Report

Dear Mrs Bowditch, Thank you for your five star review! We really appreciate your kind comments and hope you enjoy the new walk in bath. Warm regards, The Aquability Customer Service Team

“We are extremely pleased with the new shower. We had difficulty in getting in the bath and this has sorted the problem. The fitters were brilliant. A big thank you.”

Helpful Report

Dear Mr Williams, Thank you for taking the time to share your experience. We're so pleased to hear that the new shower has been helpful to you and that you were impressed with our installers. Warm regards, The Aquability Customer Service Team

“just had shower fitted absolutly brilliant done in a day no mess gary the fitter was amazing would definatly recommend them 100% thank you so much”

Helpful Report

Dear Doreen, Thank you so much for these kind words which we will pass on to Gary. We really appreciate your feedback and recommendation. Enjoy your new shower! Kind regards, The Aquability Customer Service Team

“Excellent from start to finish and the installer was a pleasure to have in my home. His workmanship was excellent and he left everything tidy. My new shower is a pleasure to use.”

Helpful Report

Dear Mrs Williams, Thank you very much for the five star review. We're so pleased to hear that you are enjoying the benefits of the new low access shower and that you were delighted with our installer, Danny. If there is anything else we can help you with, please do not hesitate to get in touch. Kind regards, The Aquability Customer Service Team

“Everyone who I have dealt with from Aquability have been excellent and professional. The finished installation looks fantastic and Danny the installer worked very hard and his workmanship was excellent. Many thanks.”

Helpful Report

Dear Mrs Draper, Thank you for taking the time to share your experience. It's fantastic to hear that you have been happy with the service we provided and the workmanship of our installer, Danny. We're so grateful to you for your kind words and wish you all the best in the future. Warm regards, The Aquability Customer Service Team

“Very happy with the walk in shower. Very pleased with Simon he was very professional. A good job well done. We would recommend Aquability”

Helpful Report

Dear Mrs Kipling, Thank you for the five star rating and your kind words about our installer, Simon! It's wonderful to know that you are happy with the new shower. Thank you again for your custom and recommendation. We really appreciate your feedback and support. Warm regards, The Aquability Customer Service Team

“Th shower is great nice low bottem sill so easy to access.agreat seat to sit and wash hear.all the suite is very good very pleased Very good service when you phone.”

Helpful Report

Hi Dennis, Thank you for taking the time to share your experience. We're delighted to hear that you are finding the shower easy to access and that you are now able to sit and wash your hair safely. Thanks again for your feedback and support. We truly appreciate it. Warm regards, The Aquability Customer Service Team

“Today 19 June we had Simon come to tell us about the walk in bath/shower,I have fibromyalgia and arthritis john has arthritis in his spine so find it difficult to get in a normal bath,he talked us through it all showed us vidios and photos,put us at ease all the way through, think we took up too much of his time,but we decided to go for the whole shebang with hydrotherapy new shower the lot,cant wait for insulation day and to be able to enjoy it,thanks to Simon explaining everything in detail for us,100% recommend him to visit anyone,even the fur kids liked him,thanks very much xx”

Helpful Report

Hi Rita and John, Thank you so much for your lovely review and for welcoming Simon into your home on 19 June. We’re truly glad to hear that his visit made everything clear and comfortable for you both. With fibromyalgia, arthritis, and spinal arthritis to manage, we know how important it is to feel confident and at ease when making decisions about bathing solutions. It’s wonderful that the videos, photos, and detailed explanations helped you choose the full hydrotherapy walk‑in bath and new shower and we know that Simon will be delighted to read your kind words. We’re so excited for installation day too, and we can’t wait for you to enjoy all the benefits it will bring! Please update us on how things go. We'd love to hear your feedback. Best wishes, The Aquability Customer Service Team

“The installation went amazing and the fitter Scott was excellent. He explained everything during the installation and on completion. He was a pleasure to have in my home and left everything tidy. Many thanks.”

Helpful Report

Dear Mrs Withers, Thank you very much for your kind review. We’re so pleased to hear that your installation went smoothly and that our installer made such a positive impression. We’ll be sure to pass on your lovely feedback to Scott—he’ll be delighted to hear it. Thank you again for choosing Aquability. Wwe hope you enjoy your new installation for years to come. Warm regards, The Aquability Customer Service Team

“The installation of our new shower went really well and the fitter completed a fantastic job. He was polite and left everything clean and tidy.”

Helpful Report

Dear Mrs Halliday, Thank you for your kind review. We’re delighted to hear that the installation went well, and that the fitter did a fantastic job. We’ll be sure to pass your feedback along. Warm regards, The Aquability Customer Service Team

“We are very pleased with our new walk-in shower. The whole process worked efficiently from Gerald's first visit to the final installation (in a single day) of a first class product some 6 weeks late.”

Helpful Report

Hi David, Thank you so much for your kind review. We're really pleased to hear that the whole process went smoothly and that we were able to install within six weeks and complete the works in one day. We're delighted that you're happy with the new shower and hope you enjoy the benefits for years to come. Thank you for choosing Aquability and for recommending us. We really appreciate your custom and support. Warm regards, The Aquability Customer Service Team

“My new shower is fantastic and looks amazing”

Helpful Report

Dear Mrs Stevens, Thank you for this wonderful feedback. We're absolutely delighted to hear that the new easy access shower has been helpful to you and looks great too. Your satisfaction means the world to us and we're so pleased to have been able to assist you with your showering needs, Thank you again for your custom and support. Kind regards, The Aquability Customer Service Team

“Everyone we have dealt with from Aquability have been excellent. The installation went really well and the installation team have completed a great job.”

Helpful Report

Dear Mr and Mrs Thurman, Thank you for this lovely feedback. We're so pleased to hear that the installation went smoothly and will pass on your kind comments to Scott and his team. We trust you are now enjoying all the benefits of your new shower module and hope you continue to do so for years to come. However, if there is anything else we can help you with, please do not hesitate to call us again. We would be delighted to assist you. Warm regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,931 reviews