Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,523 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,523 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went smoothly from start to finish. Happy with the finish of the job. Everywhere was left clean and tidy”

Helpful Report

“Very happy with the new shower unit. Very clean and tidy job. I would recommend Aquability.”

Helpful Report

“Fitter did a really good job and was very clean and tidy. Rubbish was all removed promptly. Happy with how the new shower unit looks in my bathroom it doesn't look out of place at all.”

Helpful Report

Dear Mrs Evans, Thank you so much for your fantastic review! It's great to hear that you’re happy with the new shower unit and that our fitter left everything clean and tidy. Warm regards, The Aquability Customer Service Team

“i am so happy with my shower i am over the moon work man was very respectful of my home and he did a great job to”

Helpful Report

Dear Geraldine, Thank you so much for your wonderful review! We're thrilled to hear that you're over the moon with your new shower and that our installer, Paul treated your home with respect. It means a lot to us to provide excellent service. We appreciate your kind words and support! Warm regards, The Aquability Customer Service Team

“First class. Happy with everything.”

Helpful Report

Dear Mr Eales, Thank you for your wonderful review! We're delighted to hear that you are happy with everything. We appreciate your kind words! Warm regards, The Aquability Customer Service Team

“After the Aquability rep had done his work and explained everything in detail, we accepted the offer. Subsequently at our requested date Aquability delivered all the parts. A few days later two Aquability engineers arrived and installed our new shower and vanity unit. This was done swiftly, efficiently and cleanly. The Aquability team are definitely the “A” team.”

Helpful Report

Dear Mr and Mrs Smith, Thank you for the wonderful feedback! We're delighted to hear that our team delivered and installed everything to your satisfaction. It's fantastic to know that you found our crew to be swift, efficient, and tidy. We truly appreciate your recognition of their hard work. Thank you once again for your kind words! Warm regards, The Aquability Customer Service Team

“This is the second time we have used Aquability and on both occasions they have been excellent. Danny the installer completed a lovely job installing our walk in bath.”

Helpful Report

Dear Mr and Mrs Rider, Thank you so much for your fantastic review! We're thrilled to hear that your experience with Aquability has been excellent once again. It's wonderful to know that Danny did a lovely job installing your walk-in bath. We truly appreciate your custom and continued trust in us! Warm regards, The Aquability Customer Service Team

“Happy with how the new bath looks in my bathroom. Fitter and electrician both did a good job and left everything clean and tidy”

Helpful Report

Dear Mr Kimmit, Thank you for your fantastic review! It's lovely to hear that you are happy your new bath and that our fitter and electrician provided great service while keeping your space clean and tidy. Thank you for sharing your experience. We really appreciate your feedback and support. Warm regards, The Aquability Customer Service Team

“Brilliant service, just one fitter, who worked solidly for 9 hours fitting this wonderful shower. It is so easy to get in and out, easy to sit to shower or stand. The hand rails are extremely helpful. I’ve had 6 showers in 10 days which is great considering I have very little energy. I now feel so very fresh and clean again.”

Helpful Report

Dear Jenny, Thank you so much for this fantastic review! It's wonderful to know that the new shower has made such a positive difference for you, and that our fitter, Danny worked hard to complete the works in just one day. Thank you again for your kind words and support. We really appreciate you taking the time to share your experience. Warm regards, The Aquability Customer Service Team

“Happy with the installation, very pleased. Simon did a brilliant job. Excellent overall.”

Helpful Report

Dear Mr and Mrs Paul, Thank you for your fantastic review! It's great to hear that you are pleased with the installation and that Simon did a brilliant job. Your satisfaction is our top priority, and your kind words mean a lot to us! Warm regards, The Aquability Customer Service Team

“Great job, The ony thing I can fault is the shower head, it cannot be changed to a better head because the friction of the mounting will not accept the increased weight, otherwise highly delighted”

Helpful Report

Dear Anthony, Thank you so much for this wonderful feedback! We're glad to hear that you're highly delighted with our service and we really appreciate your input regarding the shower head. We will certainly take it into consideration for future improvements. We will be contacting you in the near future to arrange an inspection of the installation and I have added a note to adjust/replace the shower bracket at the same time to resolve this issue. We look forward to speaking with you soon. Warm regards, The Aquability Customer Service Team

“Vey happy with the shower. Alex did a lovely job, everything left clean and tidy.”

Helpful Report

Dear Mr. Haffenden, Thank you for your fantastic review! We're so pleased to hear that you're very happy with your shower and that Alex left everything clean and tidy. Your satisfaction is our priority, and we truly appreciate your feedback. Warm regards, The Aquability Customer Service Team

“Fitter was very quick and did a nice job.”

Helpful Report

Dear Mrs Wood, Thank you for your fantastic review! We’re so glad to hear that our fitter, Paul did a nice job for you and completed the installation in one day, as promised. We hope that you are happy with your new bath and thank you for your custom and support. Warm regards, The Aquability Customer Service Team

“Very happy with the work the fitter did. Very efficient. Shower looks amazing. Happy with everything from start to finish no fuss at all”

Helpful Report

Dear Mrs Stephenson, Thank you so much for your fantastic review! We’re delighted to hear that you are very happy with the work of our fitter and that your shower looks amazing. It’s wonderful to know that your experience was smooth and fuss-free from start to finish. We truly appreciate your kind words! Warm regards, The Aquability Customer Service Team

“Really pleased with the actual installation, all done in one day and tidy afterwards, although it took over 10 weeks to happen. The shower looked really good. One year later I am finding it difficult to keep/get clean. With the tile effect, the ‘grouting’ insets keep getting blocked with soap suds, particularly the lowest level, and at 82 years old means I have a lot of bending down to get it clean which I would rather not have to do. The base stays clean where our feet go but at either side and in between is stained and so far I am unable to get it clean. Around the outlet it gets quite dirty. Supplied with a shower curtain, this got abandoned after one wash because it went mouldy so quickly.”

Helpful Report

Dear Ruth, Thank you very much for your helpful feedback. We’re glad to hear that the installation met your expectations and that you were pleased with how it was completed. However, we genuinely regret to learn about the challenges you've faced with cleaning the shower and the issue with the shower curtain. Your feedback about the tile effect is important to us, and we will certainly pass it on to our development team for consideration, as we continually strive to improve our products. In the meantime, we will call you to provide tips on maintaining your shower in a hard water area. Thank you once again for sharing your concerns, and we hope to assist you in finding a satisfactory solution. Warm regards, The Aquability Customer Service Team

“Happy with the job done. No issues at all. Fitters did a really good job”

Helpful Report

Dear Mr Howe, Thank you for your fantastic review! We're delighted to hear that you were happy with the work carried out and that our fitter, Gary provided you with a high-quality installation. Your feedback means a great deal to us. Thank you again for your support! Warm regards, The Aquability Customer Service Team

“Happy with the overall finish of the job.”

Helpful Report

Dear Mrs Hall, Thank you for your positive review! We’re glad to hear that you are happy with the overall finish of the job. Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to share your thoughts. Warm regards, The Aquability Customer Service Team

“Overall we are really pleased. The shelf is a little too high on the left but that’s no one’s fault. The service was good, the fitter was helpful and the inspector even took my old curtain rail down for me.”

Helpful Report

Dear Mr Mills, Thank you for your thoughtful review! We’re thrilled to hear that you’re pleased with the service and that our fitter was helpful during the process. We also appreciate your understanding regarding the shelf height. Currently the optional upper and lower moulded shelves are only available at standard heights, but we have passed on your comments to the product development team. Thank you again for sharing your experience! Warm regards, The Aquability Customer Service Team

“Everything from the start to the end was very well organised. The installer worked tirelessly and he’s completed a lovely job of installing our new shower.”

Helpful Report

Dear Mr and Mrs Ginty, Thank you so much for your wonderful review! We’re thrilled to hear that everything from start to finish was well organised and that our installer, Scott made such a positive impression with his hard work. We're so grateful to you for taking the time to share your experience and for the kind comments. Warm regards, The Aquability Customer Service Team

“Excellent job we are both very pleased. The bath is lovely.”

Helpful Report

Dear Mr Rowley, Thank you so much for your wonderful review! We're absolutely delighted to hear that you're both pleased with the walk-in bath. Your satisfaction is our top priority, and your feedback truly brightens our day. Warm regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,523 reviews