Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 2,024 Reviews

98 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 2,024 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased. The guys were brilliant.”

Helpful Report

Dear Mrs Wood, Thank you so much for letting us know that you are very pleased with the new walk-in bath and with our installation team. We really appreciate your feedback and will pass on your kind comments to Rob and Aaron, who will be delighted to hear them. We wish you all the best in the future. Warm regards, The Aquability Customer Service Team

“Very quick and efficient. Very happy with the job.”

Helpful Report

Dear Miss Mackie, Thank you for taking the time to share your feedback. We’re thrilled to hear you found the service quick and efficient and that you’re happy with the job. If there’s anything else we can assist you with, please let us know. Kind regards, Team Aquability

“Happy with the bath, definitely much easier. Fitters and electrician did a great job.”

Helpful Report

Dear Mr Calver, Thank you for taking the time to share your positive feedback. We're glad the bath is easier and that the fitters and electrician did a great job. If you need anything else, please let us know. Kind regards, The Aquability Customer Service Team

“Amazing bath. It’s fantastic. Great finish and service all the way through. 5 stars all round.”

Helpful Report

Dear Mr and Mrs Kempster, Thank you for this lovely review and for the five star rating! We're so pleased to hear that you are happy with the service we provided from the beginning to the end of the project, and that the new "Simplicity" walk-in and lie-down bath has proved to be an amazing addition to your home! We're so happy that we were able to assist you with your bathing needs and really appreciate your custom and support. Please let us know if there is anything more we can do for you, as we would be delighted to help in any way we can. Warm regards, The Aquability Customer Service Team The Aquability Customer Service Team

“Would have been 5 stars but when the fitters left water was left under the floor boards which marked the ceiling. Regardless though we are very happy with the shower module. Office communication was good.”

Helpful Report

Dear Mr and Mrs Stacey, Thank you for your kind words and the generous rating - which we really appreciate in the circumstances - given that a poor connection to your existing pump resulted in some water escaping and collecting in the space under your floor boards. We were pleased to resolve the issue quickly for you and it's fantastic to hear that you were happy with the communication throughout and with the completed remedial works. Thank you so much for your understanding and support. It means a lot to us. Warm regards, The Aquability Customer Service Team

“Great service from start to finish. Lovely shower.”

Helpful Report

Dear Mr Smith, Thank you for your kind review. We’re delighted you had great service from start to finish and are enjoying the new, easy-access shower module. If there is anything else we can assist you with, please let us know. Kind regards, The Aquability Customer Service Team

“Extremely efficient, polite and quick Very good service”

Helpful Report

Dear Mr Saunders, Thank you for so much for the 5-star review! It’s great to hear that the service you received from Aquability was efficient, polite and timely and we're extremely grateful to you for your kind words and support. We trust that you are now enjoying all of the benefits of your new, low-access shower module and are finding things easier to manage. However, if there is anything else you need, please do call and let us know on 01252 451500 (option 2). We would be delighted to assist you. Warm regards, The Aquability Customer Service Team

“So pleased with my new shower, great being able to sit down”

Helpful Report

Dear Mr Wright, Thank you for your kind review. We’re glad the new shower is so comfortable and that you’re enjoying sitting down during use. If there is anything else we can assist you with, please let us know. Best regards, The Aquability Customer Service Team

“Great service. The shower is fantastic. The seat is so helpful, just being able to not have to worry about stepping into the bath is amazing. 5 stars all around.”

Helpful Report

Dear Mr Maylor, Thank you for taking the time to share your feedback. We’re delighted to hear that you’re enjoying the new low-access shower with fitted seat, and the benefit of not needing to worry about stepping into the bath anymore. If there’s anything else we can assist you with, please let us know. Warm regards, The Aquability Customer Service Team

“Get me into bath with ease....so pleased”

Helpful Report

Dear Mr Southey, Thank you so much for your five star review! We really appreciate your feedback. Our walk-in, lie-down baths are designed to help people with reduced mobility enjoy the simple pleasure of a full-length soak again, without any of the stress or difficulty that often comes with ageing. We're therefore delighted to hear that your new bath is helping you to get in and out with ease and that you are pleased with your purchase. Thanks again for sharing your experience and for recommending us. Kind regards, The Aquability Customer Service Team

“I would recommend to anybody and has made my life easier. Loving my new bath”

Helpful Report

Dear Mr O'Sullivan, Thank you for taking the time to share your feedback. We're glad to hear that you’re enjoying your new bath and that it has made life easier. If there is anything else we can do to assist you, please let us know. Warm regards, Team Aquability

“Fantastic bath and finish in the whole bathroom. So pleased and recommend to all my friends. 5 stars.”

Helpful Report

Dear Mr and Mrs Courtenage, Thank you this wonderful review and for recommending us to all of your friends! It's lovely to hear how happy you are with the finished bathroom and with the new walk-in, lay-down, "Simplicity" bath. Thank you again for choosing Aquability for your bathing needs and for taking the time to share your experience. We really appreciate your kind words and support. Warm regards, The Aquability Customer Service Team

“Lovely finish to the bathroom. Great service all the way through. Highly recommend.”

Helpful Report

Dear Mr and Mrs Harris, Thank you so much for this wonderful feedback and for the recommendation. It's fantastic to hear that you are happy with the bathroom finish and with the service you received from us throughout the sales and installation process. It was an absolute pleasure serving you, and we hope that you enjoy the benefits of your new bathroom (with walk-in bath) for many years to come. Warm regards, The Aquability Customer Service Team

“So pleased with the bath it’s fantastic. Lovely finish to the bathroom”

Helpful Report

Dear Mr and Mrs Harris, Thank you for the five star rating! We’re delighted to hear that you’re pleased with the new walk-in bath and the finish to your bathroom. If there’s anything else we can help with, please don’t hesitate to reach out. Kind regards, The Aquability Customer Service Team

“Arrived on time and job well done.”

Helpful Report

Dear Mr Buckley, Thank you for the five star review! It's great to know our installer, Paul was punctual and completed the walk-in bath installation to a high standard. We really appreciate the valuable feedback. Thanks again, The Aquability Customer Service Team

“Really pleased with our new shower, makes life so much easier”

Helpful Report

Dear Mr and Mrs Pitt, Thank you so much for sharing your experience. We’re so pleased to hear that the new "Easy Access" shower module is making daily life easier for you. If there’s anything else we can do to help, please don’t hesitate to reach out. Kind regards, Team Aquability

“Very good”

Helpful Report

Dear Mrs Oliver, Thank you for reviewing Aquability. Based on your accompanying comment and our records, we wonder if the one-star rating you have awarded may be a mistake? If this is the case, we would be incredibly grateful if you would delete and re-submit your review ( a member of the team can talk you through how). Alternatively, if you have been disappointed by some aspects, of the installation, or with the progress of your order, please do let us know in order that we can address the issues and improve our performance. Warm regards, The Aquability Customer Service Team

“So happy its been great”

Helpful Report

Dear Mr and Mrs Connolly, Thank you for your wonderful 5/5 review. We're delighted that you've had a great experience and really appreciate the positive feedback. Warm regards, The Aquability Customer Service Team

“It's so nice to be able to sit down to have a shower, its absolutely ideal. Installers were fantastic”

Helpful Report

Dear Mr and Mrs Fishpool, Thank you for your wonderful feedback. We’re pleased to hear that you’re enjoying the new "easy access" shower and that the installers provided fantastic service. If there is anything else we can assist you with, please don’t hesitate to get in touch. Kind regards, The Aquability Customer Service Team

“So pleased with bath power seat, makes life so much easier”

Helpful Report

Dear Mrs Gardner, Thank you for taking the time to share your experience. We’re pleased to hear that the powered seat lift is making bathing easier for you, and having a positive impact on your life. If there’s anything else we can assist with, please don’t hesitate to reach out. Warm regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 2,024 reviews