Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,558 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,558 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“More than happy with the new bath, fitters did a great job. Happy with the communication from the office and all went smooth. Would definitely recommend aquability”

Helpful Report

“Very happy with the company. Installer and electrician were great. Thank you”

Helpful Report

“I’d recommend this company, very happy with the installation and Simon who fitted it, everybody has been punctual and professional.”

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“Thank you for the excellent service we received regarding the installation of our easy access shower, the whole process was hassle free. Simon our fitter was amazing and highly skilled. We recommended you to my brother and sister-in-law who were so impressed they are in the process of having one installed! Mr & Mrs T Bradshaw Hampshire”

Helpful Report

“I was very impressed by everyone arriving at the times given. From the initial meeting to discuss the best options for safer bathing, to delivery of the equipment, and the fitting, everything was completed efficiently. Everyone was cheerful and carefully explained everything. Thank you. I am very happy with all that has been achieved.”

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“Our new shower is great! Danny the installer worked very hard and he was a very good worker. Everything from start to finish was very well organised and all the rubbish was collected the next day.”

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“It’s made life a lot easier for me having my new shower.”

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Dear Mrs Turpin Thank you for the five star rating! We’re so pleased to hear that your new shower has made life easier for you. Your satisfaction is our top priority! Kind regards The Aquability Customer Service Team

“The installation went really smoothly. The installer Gary completed an excellent job. He was very tidy and all the rubbish was removed from site promptly.”

Helpful Report

Dear Mr Grant, Thank you for the fantastic 5-star review! We’re delighted to hear that Gary did an excellent job with the installation and kept everything tidy. It’s great to know that the process was smooth for you. Thank you for your support. Kind regards, The Aquability Customer Service Team

“The installation went really well and Gary the fitter was very polite and tidy. We had a small problem with our basin tap which was promptly sorted the next day.”

Helpful Report

Dear Mr Jellis Thank you for the excellent 5-star review! We’re thrilled to hear that the installation went smoothly and that Gary provided polite and tidy service. It’s also great to know that your tap issue was resolved quickly. Thank you for choosing Aquabiility. Kind regards, The Aquability Customer Service Team

“Great workmanship by the installer and electrician. Punctual and very neat and tidy.”

Helpful Report

Dear Mr and Mrs Bullen, Thank you for the wonderful review! We’re pleased to hear that you were impressed with the workmanship of our installer and electrician. Punctuality and tidiness are crucial to us, and it's great to know that we met your expectations. Your feedback is greatly appreciated! Kind regards, The Aquability Customer Service Team

“5 stars all round. Office communication was great, installation carried out by George was great and the follow up by the electrician was also great. Very happy with the bath and would definitely recommend Aquability!”

Helpful Report

Dear Mrs Gann, Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our communication and the installation by George. It’s great to know our follow-up by the electrician also met your expectations. We’re so happy you love your new bath! Thank you for the recommendation. Kind regards, The Aquability Customer Service Team

“Absolutely over the moon with my new shower. The two lads were absolutely brilliant, can’t fault anything.”

Helpful Report

Dear Mrs Roden, Thank you so much for your fantastic review! We’re absolutely delighted to hear how pleased you are with your new shower. It’s wonderful to know that our team made such a positive impression during the installation. Your feedback truly means a lot to us! Kind regards, The Aquability Customer Service Team

“Everything 5 star. Communication was great, installer was great and the follow up electrician was great. Very happy and would definitely recommend”

Helpful Report

Dear Mrs Gant, Thank you for your amazing review! We’re delighted to hear that everything went smoothly from communication to installation and follow-up. Your satisfaction is important to us, and we truly appreciate your recommendation. Kind regards, The Aquability Customer Service Team

“Very happy with the installation. The shower is excellent and I am very happy with the whole job. I would absolutely recommend Aquability.”

Helpful Report

Dear Mrs Evans, Thank you so much for your wonderful review and for the recommendation! We’re delighted to hear that you are very happy with the installation and truly appreciate your support. Kind regards, The Aquability Customer Service Team

“Excellent, punctual, clean and tidy, very polite. Well done!”

Helpful Report

Dear Smith, Thank you for your wonderful review! We’re delighted to hear that you found our service excellent and that our installers were punctual and tidy. It's also great to know that our team made a positive impression with their politeness as well. We really appreciate you taking the time to share your experience. Kind regards, The Aquability Customer Service Team

“We had a unit installed for my husband it was done quickly and thought no more about it , until after my husband’s death I decided to restore my bathroom back to a normal shower , the unite was removed and my fitter found that the aqua bility fitter had hacked out the floor cut through joists etc and the unit was installed dangerously I did speak to the customer service manager basically said what do want it was done so what do you want from us I said to make people aware that it was installed dangerously I have those pictures if anyone wants to see them !they offered nothing and I didn’t ask for compensation just for them to be aware of how some of the units are being installed !!!”

Helpful Report

Dear Mrs Simmons We were terribly sorry to hear that your husband has passed and offer our condolences for your sad loss. We were also very sorry to hear that, upon removing our shower module, it became apparent that a joist beneath the tray had been cut to accommodate a waste fitting. We absolutely understand what a shock this must have been for you and sincerely thank you for bringing the matter to our urgent attention. From our records, I can see that my colleague spoke to you on Friday and informed you of the reasons why we believe it is highly unlikely to have been our installer who cut the joist. Briefly, these are not our usual fittings; no charge was made for any additional work and it is apparent from the photographs that alterations to the waste had been carried out in the bathroom prior to our installation. I have sent you an email setting out these reasons in more detail for your information. However, this does not mean that the matter is now closed. We are still investigating with our fitter. I would also like to take this opportunity to reassure you that due to the type of joist and the span of the tray neither you or your late husband were in any danger, though we do agree it would have been better practice to consult with you and pause the works to carry out a full assessment and/or repair ahead of the installation of the shower module. I hope this information alleviates some of your concerns and look forward to speaking with you once we have completed our investigation. In the meantime, I thank you again for informing us of the issue and for the photographs you supplied. Kind regards The Aquability Customer Service Team

“Very happy! The communication from the office was great from start to finish. The installation and the engineer was great and a fantastic job done. Issue with our mirror sensor was sorted by the electrician with no issues. Highly recommend”

Helpful Report

Dear Mrs Ryan Thank you so much for your fantastic review! We’re thrilled to hear that you were pleased with the communication, installation, and the engineer's work. It’s wonderful to know the issue with the mirror sensor was resolved smoothly. Your recommendation means a lot to us! Kind regards, The Aquability Customer Service Team

“Well satisfied with everything.”

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Dear Mr Wilson Thank you for your review and positive feedback. We’re delighted to hear that you are satisfied with the installation. Kind regards, The Aquability Customer Service Team

“Very pleased with the job.”

Aquability 5 star review on 27th March 2025

Helpful Report

Dear Mrs Fowler Thank you so much for the five star rating! We’re delighted to hear that you are very pleased with the job. Your satisfaction is our top priority. Kind regards, The Aquability Customer Service Team

“Everything was very well organised. Chris the installer completed a top job, he was very polite and tidy.”

Helpful Report

Dear Mr. Watchorn Thank you for your wonderful review! We are so glad to hear that everything was well organized and that Chris did a top-notch job. Your feedback means a lot to us! Kind regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,558 reviews