Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,557 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is fine, fitters were ok. A few bits we felt could’ve been a bit better but we are happy with the whole service overall.”

Helpful Report

Dear Mrs Leppard, Thank you for your positive review and thoughtful comments. We're pleased that you were satisfied overall with the initial installation and service and hope that you are happier now that we have returned and improved the finish at the end of the shower. We're sorry that a gap was left on the day of installation and thank you for your patience and understanding whilst we organised the remedial work. If there is anything else we can do to assist, please do not hesitate to contact us. Warm regards, The Aquability Customer Service Team

“The bath is fine and the team who worked here were very good. I would have given it a 5 but we was lead to believe it would be fitted quicker than what is actually was.”

Helpful Report

Dear Mrs Seall, Thank you for taking the time to review our company and for the helpful feedback. We're delighted to hear that you are pleased with the bath and the installation team but apologise for being unable to install within the expected timescale on this occasion. We appreciate that our customers are often in urgent need of alternative facilities and always do our best to arrange installation as quickly as possible. We're so sorry that we were unable to get to you more quickly but trust that the new walk-in bath was worth the wait and that you are now enjoying the benefits. Thank you for recommending us in spite of the delay. We really appreciate it! Kind regards, The Aquability Customer Service Team

“Was led to beleive it would be clear glass which it isn’t good job by fitters it works very well just wish it was clear glass”

Helpful Report

Dear Customer, Thank you so much for taking the time to share your experience! It's great to know that the installation went smoothly and that the new shower module is working well for you. We were, however, very sorry to hear that you were disappointed to receive the PETG door-set. I have checked your contract and these doors were supplied exacty as per your order and page 7 of our brochure. However, since you are disappointed, we would be happy to change to glass sliding doors at cost price if you prefer. Please call us on 01252 451587 if you would like us to provide a quotation and we would be happy to help. Warm regards, Team Aquability

“Bit disappointed with shower thought it was going to be clear glass !!!! But it works fine”

Helpful Report

Dear Customer, Thank you so much for taking the time to share your experience! It's great to know that the shower works well for you, however, we were very sorry to hear that you were disappointed to receive the PETG door-set. I have checked your contract and these doors were supplied exactly as per your order and page 7 of our brochure. However, since you are disappointed, we would be happy to change to glass sliding doors at cost price if you prefer. Please call us on 01252 451587 if you would like us to provide a quotation and we would be happy to help. Warm regards, The Aquability Customer Service Team

“Great job, The ony thing I can fault is the shower head, it cannot be changed to a better head because the friction of the mounting will not accept the increased weight, otherwise highly delighted”

Helpful Report

Dear Anthony, Thank you so much for this wonderful feedback! We're glad to hear that you're highly delighted with our service and we really appreciate your input regarding the shower head. We will certainly take it into consideration for future improvements. We will be contacting you in the near future to arrange an inspection of the installation and I have added a note to adjust/replace the shower bracket at the same time to resolve this issue. We look forward to speaking with you soon. Warm regards, The Aquability Customer Service Team

“Happy with the overall finish of the job.”

Helpful Report

Dear Mrs Hall, Thank you for your positive review! We’re glad to hear that you are happy with the overall finish of the job. Your satisfaction is incredibly important to us, and we truly appreciate you taking the time to share your thoughts. Warm regards, The Aquability Customer Service Team

“First the positives - All parts delivered a couple of days prior to installation. Communication from delivery driver faultless. The two man installation team were great. Sure it was Scott & Ben. Both polite, thorough and tidied everywhere they’d been before leaving. Again faultless. Waste created collected a couple of days after installation, great. Now the negatives - no verbal communication until the week of installation. A brief thank you letter arrived about 10 days after the home visit and deposit. After committing to almost 9k of shower some form of verbal interaction would have been nice. Not sure if it’s actually a 9k shower? Brochure mentions where the cost is but on completion I’m not fully convinced. Was informed it was bespoke to the room but a standard size shower tray was delivered with wall panels to same measurements. Infills are just supplementary plastic panels that the installation team cut to size. Standard TMV taps. Fittings on top of the aluminium uprights don’t actually fit in, they just rest loosely on top. Guy who did the initial consultation stated that all sealant would be hidden as it’s a design feature of the shower units to allow this. Not true, sealant is visible where applied. And finally, A week after installation I still have a 7ft x 3ft plastic infill sheet sat in my living room awaiting collection.”

Helpful Report

Dear Keith, Thank you so much for your detailed review and for highlighting the positives of your experience with us as well as the areas requiring improvement. We’re pleased to hear that our installation team, Scott and Ben, provided you with outstanding service and your feedback regarding our delivery and waste collection process is greatly appreciated. We do, however, sincerely apologise for the lack of communication prior to your installation and thank you for bringing this to our attention. We understand the importance of keeping our customers informed and will work to improve in that area. Regarding your concerns about the bespoke nature of your shower and the fittings, we value your input and have forwarded this information to our Sales Director to investigate and ensure clarity moving forward. We have now arranged for collection of the return panel and will reimburse you for this element, since it was not required on the day. We have also arranged for an Inspector to attend and check the installation, secure the cover caps and assess the application of the sealant and re-apply if necessary. We hope this helps and look forward to visiting you in the near future. Warm regards, The Aquability Customer Service Team

“The installation went really well and Scot the installer completed the shower cubicle within the day no problem. He was clean and tidy and respected our home while working here.”

Helpful Report

Dear Mr Hughes, Thank you for your kind review! We're thrilled to hear that Scot made your shower cubicle installation smooth and efficient. It's great to know he respected your home and left everything clean and tidy. We really appreciate your feedback. Kind regards, The Aquability Customer Service Team

“Friendly and efficient guy who did the installation work.”

Helpful Report

Dear Valued Customer, Thank you for your great feedback! We're delighted to hear that our installer was both friendly and efficient. Your satisfaction means a lot to us, and we truly appreciate your support. Warm regards, The Aquability Customer Service Team

“100% happy with the shower. Fitter was clean and tidy. Excellent office communication. Would recommend Aquability 100%”

Helpful Report

Dear Mr Cook, Thank you for your wonderful review! We're delighted to hear that you're 100% happy with your shower and that our fitter maintained a clean and tidy work environment. We truly appreciate your recommendation and support. Warm regards, The Aquability Customer Service Team

“Excellent product and service. We had a slight issue but this was easily rectified at the post installation inspection.”

Helpful Report

Dear Mrs Royal, Thank you for your excellent feedback! We're delighted to hear that you are happy with the product and service and that the snagging issue was quickly resolved during the post-installation inspection. We truly appreciate your understanding and support. Warm regards, The Aquability Customer Service Team

“The bath is great but if I want to lie dow fully, in order to have a good soak, I can’t. It seems the only way round this is to remove the seat out of the bath entirely. Still pleased to be able to have a bath at last.”

Helpful Report

Dear Sandy Thank you so much for taking the time to review Aquability and for the helpful feedback. I have left a message for you to contact me as we do offer an alternative seat that will enable you to lie down fully, rather than just get your shoulders under the water, providing you have sufficient upper body strength. We're so glad that you are pleased to be able to have a bath again in any case and hope that we can adapt things to suit your requirements. I look forward to speaking with you soon. Kind regards Claire Aquability Customer Service

“Very happy with everything overall now it is all complete. Only issue was having to wait a while to get a new screen which was accidentally damaged on install”

Helpful Report

“The organisation of the installation has been excellent followed by a tidy and professional installation. From an appearance point of view it looks an excellent installation.”

Helpful Report

“I’ve found it very convenient. There was only one thing was I had to put my bath mat in as I found the base a bit slippy but overall really pleased. I used it every day and am very happy with it”

Helpful Report

Dear Mrs Capstack, Thank you for taking the time to share your feedback! We’re glad to hear that you found our product convenient and that you've been using it daily. We appreciate your note about the base being a bit slippery and have organised an inspection accordingly. Your satisfaction is important to us, and we’re thrilled you’re happy overall! Kind regards, The Aquability Customer Service Team

“Happy with the overall job. The bolt on the seat wasn't fit right but the issue was solved”

Helpful Report

“The installer was tidy inside but I have got some white stains outside from cutting the fibreglass but this should disappear the next time it rains. The rubbish was collected promptly the next day. I have had a visit from one of the inspectors to carry out a small remedial on the silicone sealant which was done quickly and efficiently.”

Helpful Report

“I’m pleased with the product. I was slightly disappointed that the toilet wasn’t the same size and I’ll have to get a new floor. I was pleased with the time it took for the bath to arrive. They said 6 weeks but it only took 4.”

Helpful Report

“Very happy with the job overall. Engineers all did a really good job. Only slight complaint is the people who collected the rubbish left some that had blown slightly down the road.”

Helpful Report

Dear Mr Salt, Thank you for your thoughtful review! We’re glad to hear that you were overall very happy with the job and that our engineers did a great job. We appreciate your feedback regarding the rubbish collection and will ensure our team is reminded to take extra care in the future. Kind regards, The Aquability Customer Service Team

“Very happy with Simon and the job he did. Office communication was a bit misleading but nether the less generally very happy.”

Helpful Report

Dear Mr and Mrs Weller Thank you for the four star review and for the feedback you provided to us regarding the payment terms on delivery. We're so glad that everything was resolved quickly and that you are happy with Simon's work and with the new shower. Thank you again for choosing Aquability. Kind regards The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,557 reviews