Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,997 Reviews

98 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,997 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I felt the price was high but I can’t fault the finished product. The sales rep was helpful and friendly, without being pushy. We did have some delays on our installation date which was disappointing but the fitter worked extremely hard and did a beautiful job. Communication on the pick up arrangements for the rubbish could have been clearer. Overall however a satisfying experience.”

Helpful Report

“Very quick and efficient but not the best at clearing up.”

Helpful Report

“Very happy with the new shower. The only down side is the waste pump is slightly noisy but it is bearable. Fitters were very clean and tidy and did a great job”

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“Very pleased with shower, fitters did a good job.”

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“Happy with shower, very pleased with the fitter, he left everything neat and tidy.”

Helpful Report

Dear Mr Pajak, Thank you for sharing your experience. It's great to know that you're happy with the shower and the workmanship our installer. We’ll pass on your kind words to the team. If there’s anything you feel we can improve, please get in touch. Warm regards, The Aquability Customer Service Team

“Really pleased...installation so fast”

Helpful Report

Dear Mr and Mrs Rogers, Thank you for taking the time to share your experience. It's fantastic to know that you are happy with the new low access shower module and the speed of the installation. If we can improve our service in any way, please do let us know. We really value your feedback and support. Warm regards, The Aquability Customer Service Team

“Excellent design by Fiona,.great installation and clearing up on the day . My reason for not making it a 5star,more a four and threecquartes is getting a date booked .Initial date too short notice as had an MR I booked at hospital that day .Difficulty getting anew date .Told "work on real time "whatever that is supposed to mean .Later given a Friday appointment for delivery and installation .Equipment deliverd early Friday morning as driver had not been told work had been postponed until Monday .I had received a call Wednesday pm This meant I had to store everything over the weekend .Fortunately I have garden room but not everyone would be so lucky .Did feel office staff appeared as helpful or accommodating as the teams out in the field .You asked !!So I ambeing honest .Very pleased with final product”

Helpful Report

Dear Customer, Thank you so much for this valuable feedback. It's great to know that you are delighted with the new installation and the design but apologise for being unable to confirm an installation date when requested. We do tend to book a week ahead in order to minimise potential rescheduling should jobs over-run, but appreciate that this was frustrating for you given that you had hospital appointments planned and had given us advance notice of these. Your feedback helps us to improve our service and we will certainly aim to be more flexible (in terms of advance bookings) in the future! Thank you again for your review. Kind regards, The Aquability Customer Service Team

“Really happy and enjoying my new bath”

Helpful Report

Dear Mr and Mrs Satterthwaite, Thank you very much for this lovely review. We're so pleased to hear that you are happy and really enjoying the new walk-in bath. If there is anything that we could have done better, however small, please do call or email us to let us know. Your feedback is so important to us and helps us to improve our services going forward. Thanks again for your support, Warm regards, The Aquability Customer Service Team

“Would have been 5 stars but when the fitters left water was left under the floor boards which marked the ceiling. Regardless though we are very happy with the shower module. Office communication was good.”

Helpful Report

Dear Mr and Mrs Stacey, Thank you for your kind words and the generous rating - which we really appreciate in the circumstances - given that a poor connection to your existing pump resulted in some water escaping and collecting in the space under your floor boards. We were pleased to resolve the issue quickly for you and it's fantastic to hear that you were happy with the communication throughout and with the completed remedial works. Thank you so much for your understanding and support. It means a lot to us. Warm regards, The Aquability Customer Service Team

“Shower is working great, we are very pleased”

Helpful Report

Dear Lady Horn, Thank you for taking the time to share your feedback. We’re delighted to hear the shower is working well and that you’re very pleased with everything. We really appreciate your kind words and support.. Warm regards, The Aquability Customer Service Team

“Installation was very quick and installer was great”

Helpful Report

Dear Sir, Thank you so much for the positive feedback which we have passed on to your installer, Stacy. We really appreciate your kind comments. If there is anything else we can assist you with, or anything you feel we could have done to improve our service, please do give us a call and we would be delighted to help you. Warm regards, The Aquability Customer Service Team

“Excellent service very happy”

Helpful Report

Dear Mr Keech, Thank you for the kind words you left in your review regarding your experience with our company. We're delighted that you're happy with the service provided and really value your feedback and support. We assure you that we will continue to provide the best possible service to you should you ever need us again. Kind Regards, The Aquability Customer Service Team

“I still love my new bathroom all the fitter s and electricians etc have been very helpful and supportive”

Helpful Report

Dear Mr Owen, Thank you so much for taking the time to share your experience. We're delighted to hear that you love the new bathroom and that our installation teams were helpful and supportive. If there is anything else you feel we could do to improve our service, or you require any further assistance, please do not hesitate to get in touch. Warm regards, The Aquability Customer Service Team

“Very pleased with the shower it really is much easier than my old bath. Only reason I didn’t give 5 stars was that there was a part missing upon delivery. Excellent service.”

Helpful Report

Dear Mr Portwood, Thank you so much for your positive review and kind words! It's fantastic to hear that you would recommend the new Easy Access Shower Module and that you are happy with the service we have provided. We're so sorry for the inconvenience caused to you as a result of our planning error which unfortunately necessitated a second visit and thank you for your patience and understanding while we worked to resolve the issue as quickly as possible. If there is anything else we can do to assist you, please do not hesitate to get in contact. We are always here to help. Warm regards, The Aquability Customer Service Team

“Done a good job. Plumber was good. Electrician was very good and helpful. I’m happy with the bath. I will say some of the organisation was not good but overall pleased.”

Helpful Report

Dear Mr and Mrs Thompson, Thank you for the positive rating and for taking the time to share your feedback. We’re glad to hear that our installer and electrician performed well and that you’re happy with the new, powered, walk-in & lie down bath and matching suite. We acknowledge that some of the organisation fell short and that it was necessary to return and address some snagging issues to improve the finish of the tiling around the basin and apologise for any stress and inconvenience incurred as a result. We've passed your comments on to our installation and sales teams to help us improve our planning for the future and trust that you are happy with the replacement vanity unit we have installed in response to your concerns. If there’s anything else we can assist with, please let us know. You're satisfaction is extremely important to us and we would be happy to help. Warm regards, The Aquability Customer Service Team

“Due to my changing medical conditions it was necessary to replace my bath”

Helpful Report

Dear Reviewer, Thank you for taking the time to share your feedback and for the positive rating. We’re glad to hear that you’re satisfied with the new shower module and hope that it is making life easier for you. If there’s anything else we can assist with or any further adjustments needed, please don’t hesitate to let us know. Warm regards, The Aquability Customer Service Team

“Very happy with my new shower unit. The fitter was none stop and did a brilliant job. The only issue I have is the noise of the waste pump which wasn't explained to me before and is a nuisance to the surrounding flats”

Helpful Report

Dear Mrs Whittingham, Thank you so much for the positive review and helpful feedback. We're so pleased to hear that you are happy with the shower unit overall and that our installer, Chris worked hard and completed the work to a high standard. We are sorry that it was not possible to install the shower with a gravity waste on this occasion but are happy to return and look at options for reducing the level of noise from the waste pump as soon as you can be available. We look forward to hearing from you and hope that we can improve your satisfaction with our product, upon our return. Warm regards, The Aquability Customer Service Team

“Product is fine, fitters were ok. A few bits we felt could’ve been a bit better but we are happy with the whole service overall.”

Helpful Report

Dear Mrs Leppard, Thank you for your positive review and thoughtful comments. We're pleased that you were satisfied overall with the initial installation and service and hope that you are happier now that we have returned and improved the finish at the end of the shower. We're sorry that a gap was left on the day of installation and thank you for your patience and understanding whilst we organised the remedial work. If there is anything else we can do to assist, please do not hesitate to contact us. Warm regards, The Aquability Customer Service Team

“The bath is fine and the team who worked here were very good. I would have given it a 5 but we was lead to believe it would be fitted quicker than what is actually was.”

Helpful Report

Dear Mrs Seall, Thank you for taking the time to review our company and for the helpful feedback. We're delighted to hear that you are pleased with the bath and the installation team but apologise for being unable to install within the expected timescale on this occasion. We appreciate that our customers are often in urgent need of alternative facilities and always do our best to arrange installation as quickly as possible. We're so sorry that we were unable to get to you more quickly but trust that the new walk-in bath was worth the wait and that you are now enjoying the benefits. Thank you for recommending us in spite of the delay. We really appreciate it! Kind regards, The Aquability Customer Service Team

“Was led to beleive it would be clear glass which it isn’t good job by fitters it works very well just wish it was clear glass”

Helpful Report

Dear Customer, Thank you so much for taking the time to share your experience! It's great to know that the installation went smoothly and that the new shower module is working well for you. We were, however, very sorry to hear that you were disappointed to receive the PETG door-set. I have checked your contract and these doors were supplied exacty as per your order and page 7 of our brochure. However, since you are disappointed, we would be happy to change to glass sliding doors at cost price if you prefer. Please call us on 01252 451587 if you would like us to provide a quotation and we would be happy to help. Warm regards, Team Aquability

Aquability is rated 4.9 based on 1,997 reviews