Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,408 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“100% happy with the shower. Fitter was clean and tidy. Excellent office communication. Would recommend Aquability 100%”

Helpful Report

“Excellent product and service. We had a slight issue but this was easily rectified at the post installation inspection.”

Helpful Report

“The bath is great but if I want to lie dow fully, in order to have a good soak, I can’t. It seems the only way round this is to remove the seat out of the bath entirely. Still pleased to be able to have a bath at last.”

Helpful Report

Dear Sandy Thank you so much for taking the time to review Aquability and for the helpful feedback. I have left a message for you to contact me as we do offer an alternative seat that will enable you to lie down fully, rather than just get your shoulders under the water, providing you have sufficient upper body strength. We're so glad that you are pleased to be able to have a bath again in any case and hope that we can adapt things to suit your requirements. I look forward to speaking with you soon. Kind regards Claire Aquability Customer Service

“Very happy with everything overall now it is all complete. Only issue was having to wait a while to get a new screen which was accidentally damaged on install”

Helpful Report

“The organisation of the installation has been excellent followed by a tidy and professional installation. From an appearance point of view it looks an excellent installation.”

Helpful Report

“I’ve found it very convenient. There was only one thing was I had to put my bath mat in as I found the base a bit slippy but overall really pleased. I used it every day and am very happy with it”

Helpful Report

Dear Mrs Capstack, Thank you for taking the time to share your feedback! We’re glad to hear that you found our product convenient and that you've been using it daily. We appreciate your note about the base being a bit slippery and have organised an inspection accordingly. Your satisfaction is important to us, and we’re thrilled you’re happy overall! Kind regards, The Aquability Customer Service Team

“Happy with the overall job. The bolt on the seat wasn't fit right but the issue was solved”

Helpful Report

“The installer was tidy inside but I have got some white stains outside from cutting the fibreglass but this should disappear the next time it rains. The rubbish was collected promptly the next day. I have had a visit from one of the inspectors to carry out a small remedial on the silicone sealant which was done quickly and efficiently.”

Helpful Report

“I’m pleased with the product. I was slightly disappointed that the toilet wasn’t the same size and I’ll have to get a new floor. I was pleased with the time it took for the bath to arrive. They said 6 weeks but it only took 4.”

Helpful Report

“Very happy with the job overall. Engineers all did a really good job. Only slight complaint is the people who collected the rubbish left some that had blown slightly down the road.”

Helpful Report

Dear Mr Salt, Thank you for your thoughtful review! We’re glad to hear that you were overall very happy with the job and that our engineers did a great job. We appreciate your feedback regarding the rubbish collection and will ensure our team is reminded to take extra care in the future. Kind regards, The Aquability Customer Service Team

“Very happy with Simon and the job he did. Office communication was a bit misleading but nether the less generally very happy.”

Helpful Report

Dear Mr and Mrs Weller Thank you for the four star review and for the feedback you provided to us regarding the payment terms on delivery. We're so glad that everything was resolved quickly and that you are happy with Simon's work and with the new shower. Thank you again for choosing Aquability. Kind regards The Aquability Customer Service Team

“Very happy with the fitters work, very clean, tidy and helpful. I’m finding the tray is slightly slippy but other than that generally very happy. Would recommend Aquability.”

Helpful Report

Dear Mr Bembridge Thank you for your 4-star review! We're thrilled to hear that you were happy with our fitter's work and found them clean, tidy, and helpful. We appreciate your feedback regarding the tray surface and we will be in contact with you in the very near future to arrange for an inspector to check that the finish is correct and make changes if required. Your recommendation means a lot to us! Kind regards, The Aquability Customer Service Team

“No criticism of anyone, the fitters were on time and did a good job. The only thing that count be improved was the communication and the delivery time. Overall happy.”

Helpful Report

Dear Mr Dear Thank you for your 4-star review! We’re pleased to hear that our fitters made a positive impression with their punctuality and quality of work. We take your comments regarding communication and delivery time seriously, and we will strive to improve in those areas. Your overall satisfaction means a lot to us! Kind regards, The Aquability Customer Service Team

“We are happy they have resolved problems with the tap provided. Splash back was not fit upon installation but this was rectified. Am now happy with the installation.”

Helpful Report

Dear Mr Ellis Thank you for your thoughtful 4-star review! We're pleased to hear that the issues with the tap and splash back were resolved to your satisfaction. It’s great to know you are now happy with the installation. Your feedback is truly appreciated. Kind regards, The Aquability Customer Service Team

“I love the bath but it’s slightly too small for me that’s why I’ve given 4 stars not 5. Very happy with the service from the tradesmen to the office.”

Helpful Report

Dear Mr Dicken Thank you for your thoughtful 4-star review! We're glad to hear that you love the bath and appreciate the service provided by our team. Your feedback regarding the size is valuable to us. Our upright tubs are contoured to ensure maximum comfort whilst minimising the fill time. We do have a bariatric version which might suit providing you have sufficient hot water capacity. Our inspector will discuss all options with you during his visit. Kind regards, The Aquability Customer Service Team

“Rubbish didn't get collected on time but overall very happy with the job”

Helpful Report

Dear Mrs Bailey Thank you for your 4-star review! We're glad to hear that you're overall happy with the job, despite the hiccup with the rubbish being collected the day after installation. We appreciate your feedback and will work on improving our timing. Your satisfaction is important to us! Kind regards, The Aquability Customer Service Team

“Happy with the new shower and tray. Fitter was clean and tidy. Only downside was rubbish was left a while before collected but that would have been due to the Xmas period. Very happy”

Helpful Report

Dear Mr Kirby Thank you for your 4-star review! We're glad to hear that you're happy with your new shower and tray, as well as the professionalism of our fitter. We understand the holiday period can bring some delays, and we appreciate your understanding regarding the rubbish collection. Your satisfaction is important to us, and we're here to help if you need anything further. Kind regards, The Aquability Customer Service Team

“I am a carer and the people I care for have a walk in bath fitted.. it’s great but they need a hand rail fitted to give extra support when stepping in and out …”

Helpful Report

Hi Jenny Thank you for taking the time to review our installation. We appreciate the feedback and would be very grateful if you could ask your client to contact us on 01252 451500 (option 2) with regard to their requirement for an additional handrail in order that we can be of further assistance. We hope to hear from you. Kind regards The Aquability Customer Service Team

“Very pleased with my new shower and would recommend to friends and family.”

Helpful Report

“Very good pleased with install and shower, had a bath previously that I couldn’t use so really happy now.”

Helpful Report

Aquability is rated 4.9 based on 1,408 reviews