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Aquability Reviews

4.9 Rating 970 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

4.9

Based on 970 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	99%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Farnborough
GU14 0NR

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Aquability 5 star review on 31st May 2023

Mr & Mrs Wallis

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy with my shower had a musty smell since had it but it got so bad know even in my bedroom as next to bathroom had Plummer out to check airing cupboard as thought it was there I think it to do with shower could be leaking behind it paid over £7000 thousand for it cannot afford to keep getting Plummer out phoned company up but don't want to do anything not happy with company they just take your money and run would not recommend to any one”

“Wish we had never started, cost over £6000 to have nothing but problem after problem. Installation delayed due to sickness, can’t be helped Engineer then fits but leaves things unfinished, marks on wall where he has measured wrong, toilet system not attached to wall, plug not suitable for sink provided, missing parts to top of shower, area behind system not finished off, sealant missing. Engineer visits agrees to problems then leaves electric wires exposed causing a power cut. Also reports problem with the existing pump now not being suitable. 2nd Engineer visits to replace pump now leaves us with it leaking. Can not complete other jobs as parts sent were wrong and pvc for behind system is bent. We are now waiting for a 3rd Engineer who one can only hope knows what he is doing. This job was ordered in August 2018 it is now February 2019. All I can say is find a bathroom fitter who is recommended and takes pride in there work. Considering compensation now as I am in my 80’s and this has all been too much stress. Customer Service ladies very good though.”

We're incredibly sorry for the problems that occurred following the installation of this shower. We all work hard to ensure our installations run smoothly so it is very disappointing for us too when things do go wrong. We hope that things are better now that the repairs have been carried out and compensation has been agreed and apologise unreservedly for any stress and inconvenience caused to you as a result of this problematic installation.

“No prices only photos”

We're sorry if you were disappointed with the information in our brochure. We do give price estimates over the phone and offer a free, no-obligation consultation together with a full costing. Please contact our sales team on 0800 3160110 to obtain an estimate or book an appointment.

“We are over the moon with shower. The fitters were really friendly and tidy. Mr and mrs carlton”

“Very good service even during COVID 19 they did their utmost. Installed the bath and what a difference it has made. Thank you”

Thank you, we are very happy we were able to assist during these very strange times!

“Very happy with the installation, Mike the fitter was excellent. It has certainly lived up to the advertisements as it was fitted in one day”

“very good. very polite. also finished early”

Thank you for your review.

“We had our bath replaced with a walk in shower this week, and can not fault the service we received from Aquability. From the initial measuring up, to delivery and fitting and the customer service over the phone, everything was excellent. In particular we want to show our appreciation to Danny and Johnny the fitters, who were efficient, friendly, quick and extremely clean and tidy. Our shower was expensive, but the quality is brilliant and worth every penny.”

Thank you very much for such a glowing review, not only on our product but the service and the installations team. We will pass on your comments to Danny and Johnny who will be thrilled to receive this feedback. We are very pleased to learn you have been left so happy. Thank you again.

“Ms S 61056 It has been maybe 4-6 weeks since I my first initial review was posted someway down this thread however I do now find myself here to report some good news. It took some time for me to speak to the person I really needed to in order to get things moving on behalf of my Auntie and Uncle however we eventually did. The original installation was installed as a combi shower however it was felt this was not the ideal choice and things may have not been explained as clearly as they should have been during point of purchase. Secondly there was also a faulty inlet valve identified by a follow up engineer some time after the installation and this was why there was not a constant delivery of temperature. It was at this point 'Kirsty' in Customer Relations became involved. Kirsty took a personal interest in this issue and offered a full replacement back panel and electric shower to be fitted free of charge, At all times since Kirsty became involved I was kept up to date and informed of what was happening and when. I never had to make another call to Aquability. This installation has now been completed and my Auntie reports she is thrilled with her new shower as it now completely minimises her chances of falling in a bath, whilst trying to also get in and out or said bath at 80 years plus. Her quality of life has improved and she can once again enjoy a shower. My personal thanks will go to Kirsty, thank you for your considerate and caring intervention. Best Wishes Chris”

Thank you for your comments, we certainly take pride in the products and service we offer our customers so we are very happy that we were able to resolve any issues in order to leave our customers pleased with their installation. Thank you again for your feedback and we are thrilled your Auntie is enjoying her new shower as intended.

“Absolutely wonderful. The fitters were superb and the shower is lovely.”

Lovely comments! Thank you.

“Very happy no problem recommending to others”

That's lovely to hear, thank you very much!

“Pleased for start to finish. Very clean and tidy. Highly recommend”

“Excellent product fitted in one day as promised. We have had no issues with it and the after service has been wonderful.”

“Finally a company that delivers on its promise. Over the moon with both our showers, would recommend”

“Over come a poor start from discovering pipe work under bath and a slight delay. However were very happy with the fitter and the the overall completion. I would recommend to friends.”

“Simon has done a fantastic job I would definitely recommend Aquability”

“We had an issue with a leak coming from the shower door area, after contacting customer service at Aquability, a service engineer arrived and resolved the problem to our satisfaction, brilliant service!”

“I have had to call you to fix a problem with the shower every year for the last five years. This shower cost my late husband £7000.00 . It is not worth anything like it . Your extended warranty is £549 for four years which astronomical. If I can not afford this and the shower breaks down I can not keep myself clean. What you need to do is remove it and put back a bath and mixer tap with a hose and shower head. That is the least you can do . This has been a ripoff from the start. I am so angry with this company!!!!”

“Very easy from the word go, fitter was very good. Very satisfied with the shower.”

“Every aspect of the shower installation went very well. We would recommend you to anyone.”

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Aquability is rated 4.9 based on 970 reviews