Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,408 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,408 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 stars all round. Office communication was great, installation carried out by George was great and the follow up by the electrician was also great. Very happy with the bath and would definitely recommend Aquability!”

Helpful Report

Dear Mrs Gann, Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with our communication and the installation by George. It’s great to know our follow-up by the electrician also met your expectations. We’re so happy you love your new bath! Thank you for the recommendation. Kind regards, The Aquability Customer Service Team

“Absolutely over the moon with my new shower. The two lads were absolutely brilliant, can’t fault anything.”

Helpful Report

Dear Mrs Roden, Thank you so much for your fantastic review! We’re absolutely delighted to hear how pleased you are with your new shower. It’s wonderful to know that our team made such a positive impression during the installation. Your feedback truly means a lot to us! Kind regards, The Aquability Customer Service Team

“Everything 5 star. Communication was great, installer was great and the follow up electrician was great. Very happy and would definitely recommend”

Helpful Report

Dear Mrs Gant, Thank you for your amazing review! We’re delighted to hear that everything went smoothly from communication to installation and follow-up. Your satisfaction is important to us, and we truly appreciate your recommendation. Kind regards, The Aquability Customer Service Team

“Very happy with the installation. The shower is excellent and I am very happy with the whole job. I would absolutely recommend Aquability.”

Helpful Report

Dear Mrs Evans, Thank you so much for your wonderful review and for the recommendation! We’re delighted to hear that you are very happy with the installation and truly appreciate your support. Kind regards, The Aquability Customer Service Team

“Excellent, punctual, clean and tidy, very polite. Well done!”

Helpful Report

Dear Smith, Thank you for your wonderful review! We’re delighted to hear that you found our service excellent and that our installers were punctual and tidy. It's also great to know that our team made a positive impression with their politeness as well. We really appreciate you taking the time to share your experience. Kind regards, The Aquability Customer Service Team

“We had a unit installed for my husband it was done quickly and thought no more about it , until after my husband’s death I decided to restore my bathroom back to a normal shower , the unite was removed and my fitter found that the aqua bility fitter had hacked out the floor cut through joists etc and the unit was installed dangerously I did speak to the customer service manager basically said what do want it was done so what do you want from us I said to make people aware that it was installed dangerously I have those pictures if anyone wants to see them !they offered nothing and I didn’t ask for compensation just for them to be aware of how some of the units are being installed !!!”

Helpful Report

Dear Mrs Simmons We were terribly sorry to hear that your husband has passed and offer our condolences for your sad loss. We were also very sorry to hear that, upon removing our shower module, it became apparent that a joist beneath the tray had been cut to accommodate a waste fitting. We absolutely understand what a shock this must have been for you and sincerely thank you for bringing the matter to our urgent attention. From our records, I can see that my colleague spoke to you on Friday and informed you of the reasons why we believe it is highly unlikely to have been our installer who cut the joist. Briefly, these are not our usual fittings; no charge was made for any additional work and it is apparent from the photographs that alterations to the waste had been carried out in the bathroom prior to our installation. I have sent you an email setting out these reasons in more detail for your information. However, this does not mean that the matter is now closed. We are still investigating with our fitter. I would also like to take this opportunity to reassure you that due to the type of joist and the span of the tray neither you or your late husband were in any danger, though we do agree it would have been better practice to consult with you and pause the works to carry out a full assessment and/or repair ahead of the installation of the shower module. I hope this information alleviates some of your concerns and look forward to speaking with you once we have completed our investigation. In the meantime, I thank you again for informing us of the issue and for the photographs you supplied. Kind regards The Aquability Customer Service Team

“Very happy! The communication from the office was great from start to finish. The installation and the engineer was great and a fantastic job done. Issue with our mirror sensor was sorted by the electrician with no issues. Highly recommend”

Helpful Report

Dear Mrs Ryan Thank you so much for your fantastic review! We’re thrilled to hear that you were pleased with the communication, installation, and the engineer's work. It’s wonderful to know the issue with the mirror sensor was resolved smoothly. Your recommendation means a lot to us! Kind regards, The Aquability Customer Service Team

“Well satisfied with everything.”

Helpful Report

Dear Mr Wilson Thank you for your review and positive feedback. We’re delighted to hear that you are satisfied with the installation. Kind regards, The Aquability Customer Service Team

“Very pleased with the job.”

Aquability 5 star review on 27th March 2025

Helpful Report

Dear Mrs Fowler Thank you so much for the five star rating! We’re delighted to hear that you are very pleased with the job. Your satisfaction is our top priority. Kind regards, The Aquability Customer Service Team

“Everything was very well organised. Chris the installer completed a top job, he was very polite and tidy.”

Helpful Report

Dear Mr. Watchorn Thank you for your wonderful review! We are so glad to hear that everything was well organized and that Chris did a top-notch job. Your feedback means a lot to us! Kind regards, The Aquability Customer Service Team

“5 stars all the way, really happy with the product and would recommend.”

Aquability 5 star review on 25th March 2025

Helpful Report

Dear Mr and Mrs Cooper Thank you for your wonderful review! We're thrilled to hear that you're really happy with the product and appreciate your recommendation. Your satisfaction is important to us. Kind regards, The Aquability Customer Service Team

“Impressed with the fitter. Everything was done to a good standard and kept clean. Electrician was very thorough. Happy with everything from start to finish.”

Helpful Report

Dear Mr Smith Thank you for your wonderful review and for taking the time to share your experience! We’re thrilled to hear that you were impressed with our fitter and that the quality of work meets your expectations. Keeping everything clean and tidy is important to us, and it’s great to know that our electrician's thoroughness stood out to you. Your satisfaction from start to finish is what we strive for! Kind regards, The Aquability Customer Service Team

“Work ran smoothly from start to finish. Very happy with Stacy the plumber. Very clean and tidy.Rubbish taken away.Excellent job”

Helpful Report

Dear Mrs Loft, Thank you for your wonderful review! We’re so pleased to hear that everything ran smoothly and that you were happy with Stacey's work. Maintaining a clean and tidy environment is important to us, and we’re glad that you appreciated that. Your feedback truly means a lot! Kind regards, The Aquability Customer Service Team

“Communication was ok. Follow up after was very good. Very happy with the shower.”

Helpful Report

Dear Mr Walkerdine, Thank you for the five star rating! It’s fantastic to know that you’re enjoying your new shower and that that you were pleased with the follow-up! Kind regards, The Aquability Customer Service Team

“All work carried out to correct specification. Happy with the overall job.”

Helpful Report

Dear Mr Machin, Thank you for your wonderful review! We’re glad to hear that you are happy with the work carried out. Your satisfaction is what we strive for! Kind regards, The Aquability Customer Service Team

“Could not be more pleased. So impressed with the shower. Dad finds it a lot easier to get in and out. 5 star.”

Helpful Report

Dear Mr and Mrs Purvis Thank you for your wonderful review! We’re thrilled to hear that the shower has made it easier for your dad to get in and out. Your satisfaction is incredibly important to us, and we appreciate your trust in our products. Kind regards, The Aquability Customer Service Team

“I’ve found it very convenient. There was only one thing was I had to put my bath mat in as I found the base a bit slippy but overall really pleased. I used it every day and am very happy with it”

Helpful Report

Dear Mrs Capstack, Thank you for taking the time to share your feedback! We’re glad to hear that you found our product convenient and that you've been using it daily. We appreciate your note about the base being a bit slippery and have organised an inspection accordingly. Your satisfaction is important to us, and we’re thrilled you’re happy overall! Kind regards, The Aquability Customer Service Team

“Pleased with everything. Very quick and efficient service. Very happy with the new bath. Would definitely recommend”

Aquability 5 star review on 19th March 2025

Helpful Report

Dear Mrs Prew, Thank you so much for your wonderful review! We’re thrilled to hear that you were pleased with our quick and efficient service, and that you’re happy with your new bath. Your recommendation means the world to us! Kind regards, The Aquability Customer Service Team

“Really pleased with my new bath and spa”

Helpful Report

Dear Mrs Whyntie, Thank you for your wonderful review! We're delighted to hear that you are pleased with your new bath and spa. It was a pleasure to assist you and we hope that you are really enjoying the opportunity to relax and unwind in a full-length bath again. Kind regards, The Aquability Customer Service Team

“Installation was very good, fast and tidy. I found the communication with the office a bit hard but it all turned out in the end. Very pleased.”

Helpful Report

Aquability is rated 4.9 based on 1,408 reviews