Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,557 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,557 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The installer Gary worked extremely hard and he put a full shift in to make sure everything was completed in the day. He was very tidy and left our home spotless.”

Helpful Report

Dear Mr Howe, Thank you for your wonderful review! We’re delighted to hear that Gary worked hard to complete the installation in a single day and left your home spotless. Thank you for taking the time to share your experience! Warm regards, Team Aquability

“From start to finish all engineers have been magnificent. Would recommend to anybody”

Helpful Report

Dear Mr Brocklesby, Thank you so much for your wonderful review! We're thrilled to hear that you found our engineers magnificent throughout the process. Your recommendation means a lot to us. Thank you again for your kind words. Warm regards, The Aquability Customer Service Team

“The installation went really well. Scot and Ben have completed a lovely job. They both worked hard and were a pleasure to have in our home.”

Helpful Report

Dear Mr. and Mrs Green, Thank you so much for your wonderful review! We're thrilled to hear that Scot and Ben did a lovely job during the installation and that you enjoyed having them in your home. Your kind words are truly appreciated. Warm regards, Team Aquability

“Very happy with the shower. Paul was great and did a wonderful job. Electrician was very good and rectified an issue whilst here. Would recommend Aquability highly.”

Helpful Report

Dear Mr and Mrs Harris, Thank you so much for your wonderful review! We're delighted to hear that you are very happy with your shower and that Paul and the electrician provided excellent service. Your recommendation means a lot to us, and we’re grateful for your support. Warm regards, Team Aquability

“Fantastic service. Shower works great. All the rubbish was collected the same day. Amazing service.”

Helpful Report

Dear Mr Lilley, Thank you for your amazing review! We are thrilled to hear that you had a fantastic experience with our service and that your shower is working great. It’s wonderful to know that we promptly collected everything as well. Your kind words are truly appreciated! Thank you once again for your support! Warm regards, Team Aquability

“The installation went well and the installers were clean and tidy.”

Helpful Report

Dear Mr. Daniels, Thank you for your wonderful review! We’re pleased to hear that the installation of your shower module went smoothly and that our team maintained a clean and tidy work environment. Thank you again for taking the time to provide feedback. We really appreciate it. Warm regards, The Aquability Customer Service Team

“Excellent service. Really pleased with the work.”

Helpful Report

Dear Mrs Lawson, Thank you for your excellent review! We're thrilled to hear that you're pleased with the service and the work provided. Your satisfaction is our top priority, and we look forward to serving you again in the future. Warm regards, The Aquability Customer Service Team

“First the positives - All parts delivered a couple of days prior to installation. Communication from delivery driver faultless. The two man installation team were great. Sure it was Scott & Ben. Both polite, thorough and tidied everywhere they’d been before leaving. Again faultless. Waste created collected a couple of days after installation, great. Now the negatives - no verbal communication until the week of installation. A brief thank you letter arrived about 10 days after the home visit and deposit. After committing to almost 9k of shower some form of verbal interaction would have been nice. Not sure if it’s actually a 9k shower? Brochure mentions where the cost is but on completion I’m not fully convinced. Was informed it was bespoke to the room but a standard size shower tray was delivered with wall panels to same measurements. Infills are just supplementary plastic panels that the installation team cut to size. Standard TMV taps. Fittings on top of the aluminium uprights don’t actually fit in, they just rest loosely on top. Guy who did the initial consultation stated that all sealant would be hidden as it’s a design feature of the shower units to allow this. Not true, sealant is visible where applied. And finally, A week after installation I still have a 7ft x 3ft plastic infill sheet sat in my living room awaiting collection.”

Helpful Report

Dear Keith, Thank you so much for your detailed review and for highlighting the positives of your experience with us as well as the areas requiring improvement. We’re pleased to hear that our installation team, Scott and Ben, provided you with outstanding service and your feedback regarding our delivery and waste collection process is greatly appreciated. We do, however, sincerely apologise for the lack of communication prior to your installation and thank you for bringing this to our attention. We understand the importance of keeping our customers informed and will work to improve in that area. Regarding your concerns about the bespoke nature of your shower and the fittings, we value your input and have forwarded this information to our Sales Director to investigate and ensure clarity moving forward. We have now arranged for collection of the return panel and will reimburse you for this element, since it was not required on the day. We have also arranged for an Inspector to attend and check the installation, secure the cover caps and assess the application of the sealant and re-apply if necessary. We hope this helps and look forward to visiting you in the near future. Warm regards, The Aquability Customer Service Team

“Fantastic. The bath is great and the finish is outstanding. 5 stars all round.”

Helpful Report

Dear Mrs Goddard, Thank you for your fantastic review! We’re delighted to hear that you’re enjoying your bath and that the finish has exceeded your expectations. Your kind words truly motivate us. Warm regards, The Aquability Customer Service Team

“We are very pleased, I bought the bath for my wife and she loves it.”

Helpful Report

Dear Mr. Greenway, Thank you for your wonderful review! We’re overjoyed to hear that your wife loves the bath. Your satisfaction means the world to us, and we appreciate you taking the time to share your experience. Warm regards, The Aquability Customer Service Team

“It’s really good, it’s good for me, I couldn’t get in and out the bath and it’s really helped my needs.”

Helpful Report

Dear Mrs Steer, Thank you for your fantastic review! We’re so pleased to hear that our product has made such a positive difference in your life. Your feedback truly inspires us to continue providing the best for our customers. Warm regards, The Aquability Customer Service Team

“Very happy with shower and toilet and happy with all staff very polite have no regrets job well done”

Helpful Report

Dear Mr. Mayne, Thank you for your wonderful review! We're so pleased to hear that you're happy with both your shower and toilet, and that our staff made a positive impression. Your satisfaction is our priority, and we're grateful for your kind words. Warm regards, The Aquability Customer Service Team

“Excellent service, the company has been brillant and everything has gone as planned.”

Helpful Report

Dear Mrs Clifford, Thank you for your excellent review! We are thrilled to hear that everything has gone smoothly for you and that you found our service brilliant. We truly appreciate your kind words. Warm regards, The Aquability Customer Service Team

“Very happy with the bath. The shower is excellent. Very efficient service. The fitters were very clean tidy and polite. Would recommend Aquability.”

Helpful Report

Dear Mr. Murray, Thank you so much for your lovely review! It's great to hear that you're very happy with your Ultimate walk-in shower-bath and that our fitters made a positive impression with their service. Your recommendation means a lot to us! Warm regards, The Aquability Customer Service Team

“Everything went really well and we have no complaints at all. Scot the installer was excellent and explained everything during the installation. He was very tidy and left our home spotless.”

Helpful Report

Dear Mr. and Mrs King, Thank you for your wonderful review! We’re happy to hear that everything went smoothly and that Scot provided excellent service during the installation and left everything clean and tidy. Kind regards, The Aquability Customer Service Team

“From the survey to the fitting Aquability are excellent. After using the shower for a year I keep asking myself why did I not have it fitted years ago.”

Helpful Report

Dear Joe, Thank you for your excellent review! We’re thrilled to hear that you’re enjoying your shower and wish you had made the switch sooner. Your satisfaction is our top priority, and we appreciate you sharing your experience with us. Warm regards, The Aquability Customer Service Team

“The fitters were brilliant and just got on with the job. Left everything tidy when they left. Very happy with everything and the final finish of the bath”

Helpful Report

Dear Mr. and Mrs Fox, Thank you for your wonderful review! We’re delighted to hear that our fitters left everything tidy and that you’re happy with the final finish of your walk-in bath. Your feedback means so much to us. Warm regards, The Aquability Customer Service Team

“Very happy with the unit. Paul did an excellent job and the electrician was great also. I would recommend Aquability no question.”

Helpful Report

Dear Mr. Ashby, Thank you for your wonderful review! We're thrilled to hear that you're very happy with the unit and that both Paul and the electrician provided excellent service. Thank you for your kind comments and for recommending us. Warm regards, The Aquability Customer Service Team

“I am very impressed with Aquability. Everything was so well organised and the lads that completed the installation worked very hard to complete everything within the day. They were clean and tidy and all the rubbish was collected the next morning.”

Helpful Report

Dear Mrs Sutcliffe, Thank you so much for your wonderful review! We’re pleased to hear that you were impressed with the organization of your installation and that our team worked diligently to complete everything in a day. We always strive to leave our spaces clean and tidy, so we’re glad to hear they collected the rubbish promptly. Thank you again for your kind comments. Kind regards, The Aquability Customer Service Team

“The installation went really well and Scot the installer completed the shower cubicle within the day no problem. He was clean and tidy and respected our home while working here.”

Helpful Report

Dear Mr Hughes, Thank you for your kind review! We're thrilled to hear that Scot made your shower cubicle installation smooth and efficient. It's great to know he respected your home and left everything clean and tidy. We really appreciate your feedback. Kind regards, The Aquability Customer Service Team

Aquability is rated 4.9 based on 1,557 reviews