Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,623 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,623 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The whole process has been excellent. It has been a big help for me getting in and out the bath”

Helpful Report

“Product is fine, fitters were ok. A few bits we felt could’ve been a bit better but we are happy with the whole service overall.”

Helpful Report

Dear Mrs Leppard, Thank you for your positive review and thoughtful comments. We're pleased that you were satisfied overall with the initial installation and service and hope that you are happier now that we have returned and improved the finish at the end of the shower. We're sorry that a gap was left on the day of installation and thank you for your patience and understanding whilst we organised the remedial work. If there is anything else we can do to assist, please do not hesitate to contact us. Warm regards, The Aquability Customer Service Team

“Everything from start to finish was very well organised. The installer Scot worked well, he was clean and tidy and nothing was too much trouble. We had a random inspection after everything was completed to make sure all was working correctly which was a nice touch.”

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“The bath is fine and the team who worked here were very good. I would have given it a 5 but we was lead to believe it would be fitted quicker than what is actually was.”

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Dear Mrs Seall, Thank you for taking the time to review our company and for the helpful feedback. We're delighted to hear that you are pleased with the bath and the installation team but apologise for being unable to install within the expected timescale on this occasion. We appreciate that our customers are often in urgent need of alternative facilities and always do our best to arrange installation as quickly as possible. We're so sorry that we were unable to get to you more quickly but trust that the new walk-in bath was worth the wait and that you are now enjoying the benefits. Thank you for recommending us in spite of the delay. We really appreciate it! Kind regards, The Aquability Customer Service Team

“I’m am happy with the installation. Whole service was efficient. Fitter was clean and tidy. I would recommend Aquability.”

Helpful Report

“I was very pleased with the Installation of my walk in bath and resiting of the existing shower attachment. Alex worked so hard, was neat and tidy and cleaned up extremely well. I'm also having a great time with the whirlpool!”

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“Fitters did an excellent job. Rubbish was taken away quickly. Very happy with how the shower looks and it's been a big help for us.”

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“Excellent customer service and installation by Alex completed in one day as expected. Everything left clean and tidy with rubbish collected the following morning. Would highly recommend.”

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“Very professional. Fitter did a good job and was very clean and tidy”

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“The engineers were all very friendly and did a great job. They have all been very clean and tidy”

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“Great product and installation. It has our recommendation.”

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“I am thrilled with my new bath. The gentlemen who fitted it were superb. A 5-star job so many thanks.”

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“Absolutely thrilled with result.”

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“Fantastic service from start to finish. Every detail of the job was explained perfectly and the bath itself is wonderful. 5 star service.”

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“Very pleased with the walk in shower, an excellent job was done, the fitter and electrician were amazing. Communication from the office was perfect and all went smooth. Rubbish was promptly collected. We would 100% recommend Aquability.”

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“Showers a five star. We’ve got a problem with waste but the inspector said he can sort it”

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“Very happy with the bath, Simon was lovely, I don’t know how he did it on his own.”

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“We are happy with the walk-in bath, but the vanity unit is narrower than the one it has replaced, leaving a gap of about 13cm from the unit to the wall exposing bare walls. We would have expected this to have been covered with tiles and a shelf from the unit to the wall as we now have this space meaning items can fall off the bason into the gap.”

Helpful Report

Dear Customer, Thank you for taking the time to share your experience and for the valuable feedback. Though it was wonderful to hear that you are happy with the walk-in bath, we regret that the vanity unit was poorly positioned initially. Thank you for letting us know and for your patience during the remedial works. We're very sorry for the inconvenience caused to you by the additional visit, but trust that you are now pleased with the overall installation. Please do contact us again if we can be of further assistance. Warm regards, The Aquability Customer Service Team

“Was led to beleive it would be clear glass which it isn’t good job by fitters it works very well just wish it was clear glass”

Helpful Report

Dear Customer, Thank you so much for taking the time to share your experience! It's great to know that the installation went smoothly and that the new shower module is working well for you. We were, however, very sorry to hear that you were disappointed to receive the PETG door-set. I have checked your contract and these doors were supplied exacty as per your order and page 7 of our brochure. However, since you are disappointed, we would be happy to change to glass sliding doors at cost price if you prefer. Please call us on 01252 451587 if you would like us to provide a quotation and we would be happy to help. Warm regards, Team Aquability

“well pleased with customer service. Cost rather more than I had anticipated Apart from that all good. Simon, the Installer, did a great job.”

Helpful Report

Aquability is rated 4.9 based on 1,623 reviews