Aquability Reviews

Name: Aquability
Address: FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd, Hampshire
Rating: 4.89

4.9 Rating 1,683 Reviews

99 %

of reviewers recommend Aquability

Company Reviews

Metrics

Info

4.9

Based on 1,683 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5

About Aquability:

Aquability are the leading bathing solution company in the UK with tens of thousands of satisfied customers. Established for over 28 years, our experience in the design and manufacture of advanced bathing is second to none. The ultimate in practicality and safety, our products also look good and can be colour matched to your existing suite.

Visit Website

Phone:

0800 316 0110

Email:

customerservice@aquability.com

Location:

FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd,
FREEPOST RRGY-AHAX-AHSXAquability (UK) Ltd
Hampshire
GU14 0NR

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Aquability 5 star review on 22nd April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are very pleased with our walk in shower module which was installed by an excellent tradesman who was careful and friendly. Arrival times both for delivery and the installer were kept. The delivery men were thoughtful and friendly. Thank you.”

Helpful Report

“Done a good job. Plumber was good. Electrician was very good and helpful. I’m happy with the bath. I will say some of the organisation was not good but overall pleased.”

Helpful Report

Dear Mr and Mrs Thompson, Thank you for the positive rating and for taking the time to share your feedback. We’re glad to hear that our installer and electrician performed well and that you’re happy with the new, powered, walk-in & lie down bath and matching suite. We acknowledge that some of the organisation fell short and that it was necessary to return and address some snagging issues to improve the finish of the tiling around the basin and apologise for any stress and inconvenience incurred as a result. We've passed your comments on to our installation and sales teams to help us improve our planning for the future and trust that you are happy with the replacement vanity unit we have installed in response to your concerns. If there’s anything else we can assist with, please let us know. You're satisfaction is extremely important to us and we would be happy to help. Warm regards, The Aquability Customer Service Team

“The survey took place soon after our initial enquiry, and the ordering process was straightforward, with clear information provided. The installation team was very efficient, fininshing the job to a high standard in only half a day. We are very pleased with the walk in shower: a great improvement over the exisiting shower over bath.”

Helpful Report

“Aquability are one of the most professional companies you could use. From our initial phone call to the final collecting of our rubbish everything went smoothly. We were kept informed of the progress of our new shower installation and when it was fitted it took approximately 6 hours including the clearing up of any mess and the explanation as to how to use it etc. The following day a company came to collect all the rubbish. We are absolutely thrilled with the new shower. I would recommend Aquability wholeheartedly.”

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“Due to my changing medical conditions it was necessary to urgently change my bath for a walk in shower. I am very happy with all the work carried out by Aquability all to a very high quality.”

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“Due to my changing medical conditions it was necessary to replace my bath”

Helpful Report

Dear Reviewer, Thank you for taking the time to share your feedback and for the positive rating. We’re glad to hear that you’re satisfied with the new shower module and hope that it is making life easier for you. If there’s anything else we can assist with or any further adjustments needed, please don’t hesitate to let us know. Warm regards, The Aquability Customer Service Team

“Excellent shower, excellent fitters, excellent all round. It’s at least a 5 star.”

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“We will give this a 5 definitely. The company was very helpful and everything works as it should. Top job.”

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“Although I thought the price quite high I am very pleased with my new shower. The installer came at 8.00 and worked solidly all day and left the bathroom clean and tidy.”

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“The walk-in shower is exactly what I was looking for. I can now wash my feet sitting down - no need to teeter on one leg. Good design and the process of talking to the company rep, and placing the order was easy. The installation was achieved in about 8 hours by a cheerful fitter who took pride in his work. All the debris was removed from the drive later. I am very happy with my purchase.”

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“We’ve done another review but we’ll do one on here as well. We are over the moon with the new product and the fitter was great. No complaints here!”

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“Happy with the shower, Simon was a lovely and kept everything clean and tidy, he even swept the garage.”

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“Install very smooth and on day agreed. Everything seems good so far.”

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“The new shower is excellent and we are so pleased with it. The installer did such a good job. The electrician was very helpful and did a great job also we didn’t realise how much he would have to do. Very very pleased and would 100% recommend”

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“Excellent service throughout, I couldn't be more pleased. From survey to fitting everything went very smoothly. It has solved all my bathing problems..Thank you.”

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“Very happy with the shower. Excellent worker who installed it all . Very good process from start to finish. I would recommend Aquability.”

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“Superb. I’ve had no problem with the shower it’s been brilliant since the day I had it.”

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“It’s an A1 job and I’m so very happy with it. I give it the best score possible.”

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“Communication, delivery, installation throughout was exceptional. Fitter was very friendly and prompt as was the electrician. I would highly recommend Aquability.”

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“Everything has ran smoothly. Every engineer has been on time. I was informed of everything the whole way through. Excellent service”

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Aquability is rated 4.9 based on 1,683 reviews