Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,594 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,594 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 15th August 2026

407

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had an offer from my phone company to get Flowers from Appleyard. A small but but hopefully helpful criticism is that I would like to see a wider range of flowers on the website and not as much offers of flowers with chocolates or bubbly etc. As a man rushing to get flowers on my phone I'd like to see a big range of colours of flowers only. Maybe that's just me. I'm unable to comment on the actual flowers as I haven't spoken to the person sent to, but with experience of using many different flower companies before I can say that I would use Appleyard again with the biggest reason being the excellent quality of delivery and customer service. I did have one problem on requesting name of recipient on delivery sent day before as a correction, although this wasn't done as it was the day before delivery everything else was great. I had good delivery tracking, no delay and pictures sent to me proving delivery.”

Helpful Report

Posted 5 months ago

“Bouquet arrived on time and as pictured on website (not always the case with online flower shops!). Competive price points on most bouquets, maybe slightly more expensive, but worth the extra couple of ££'s”

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Posted 5 months ago

“Appleyard Flowers consistently delivers some of the most eye-catching and sophisticated arrangements I have ever seen, turning a simple bouquet into a genuine work of art that stays fresh for an incredibly long time. Every stem arrives in pristine condition, and unlike most florists where blooms fade within a week, these consistently remain vibrant and beautiful for over 2 weeks. I am also deeply impressed by their excellent customer service, which is always responsive and helpful, and the peace of mind provided by their price promise that ensures you receive premium luxury at a fair value. However, I am deducting one star due to the excessive use of plastic in the packaging; for a brand of this caliber, it is disappointing to see such a reliance on non-recyclable materials in an age where sustainable alternatives are so readily available. If they can modernize their wrapping to be more eco-friendly, this would easily be a flawless five-star service.”

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Posted 5 months ago

“After a poor start Max at Appleyard worked some magic and made up for the initial failed delivery. My wife has now received a beautiful bouquet of roses and a refund for me. I am now allowed back in the house and life can resume happily.”

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Posted 6 months ago

Hi there, I’m really sorry to hear about the delay and the missed delivery for your Valentine’s flowers. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any details you can share. We’ll review what happened and arrange a suitable resolution as quickly as possible. Thank you for letting us know. We appreciate the chance to sort this out. Kind regards, Team Appleyard London

Posted 5 months ago

“My flowers arrived on time, after unpacking I noticed that some of the flowers were wilting after spending time in the box. I arranged them in a vase with fresh water and after a day or so they recovered.”

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Posted 6 months ago

“Flowers arrived in beautiful condition and bouquet exceeded expectations, would definitely recommend”

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Posted 6 months ago

“Quick and well priced”

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Posted 6 months ago

“Seamless service.”

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Posted 6 months ago

“Great flowers that last and look fantastic. Slight problem with delivery time as they arrived late. Appleyard sent a new bunch to resolve this.”

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Posted 6 months ago

“Great communication throughout and on time delivery. Lovely flowers but a little expensive for the size of the bouquet.”

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Posted 7 months ago

“The table piece was beautiful and a very festive addition to our table on Christmas day and the days that followed. The individually wrapped candles were a very nice touch. The only thing which didn't last very long were the white roses and I'm not sure how fresh they were when added to the centre piece (I ended up buying replacement roses from a florist). Apart from that print shipping too”

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Posted 7 months ago

“All good apart from the delivery date lead time which was around 1 -2 weeks but I knew that when I placed the order.”

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Posted 7 months ago

“It was delivered one day late All okay no biggie it happens”

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Posted 7 months ago

“Great website not the best had a bit of trouble ordering took 5 attempts. But they arrived efficiently and where absolutely wonderful.the present was received on time and they where very pleased with there flowers and when I saw them they looked wonderful very happy customer and friend.”

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Posted 7 months ago

“The flowers were perfect but unfortunately the card was watermarked and slightly spoiled due to moisture from the Bouquet inside the packaging. I did feed this back to Appleyard and suggested a plastic sleeve might be a worthwhile precaution going forward.”

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Posted 7 months ago

“Good product efficient delivery”

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Posted 7 months ago

“Overall, good experience...although one order seemed to have been forgotten about until I 'checked' the status of my 2 orders the day before. The recipients seem happy with their presents.”

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Posted 7 months ago

“Nice flowers delivered safely on time. Unfortunately their longevity wasn’t as good as cheaper flowers I have purchased elsewhere, despite following the care instructions”

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Posted 7 months ago

“Flowers arrived on time. Well packaged and wrapped in watered paper stuff. The roses looked a little brown on edges but have bucked up now.”

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Posted 7 months ago

“My niece was very pleased with her wine and chocolates. Thank you”

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Posted 7 months ago

Appleyard London is rated 4.6 based on 12,594 reviews