Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 12,280 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 12,280 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were sent to my sister to mark a difficult anniversary. Unfortunately, the arrived a day late which was the fault of the courier. I was really worried that the flowers would arrive in poor condition after their long time in packaging. However, aparently they were in perfect condition when they eventually arrived and still doing well 9 days later. I appreciated the reassuring contact with Appleyard's customer service (the courier was useless!).”

Helpful Report

Posted 4 months ago

“Unfortunately you weren't able to supply the particular colours I had requested but my wife was delighted with alternative selection that you delivered. The main reason I looked at you in the first place was due to the offer of Air Miles which I am still waiting for. Can you please process the issue of these now that my purchase is complete”

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Posted 4 months ago

“The flowers for my daughter arrived on time and 80% were beautiful . Unfortunately two were mouldy, and she sent me photos. I have found the web page to inform them of this situation difficult to navigate on my iPad, and been unable to upload the photos onto it so the satisfaction guarantee application would not send. Have had flowers before, always beautiful and unusual bouquets. Disappointed on this occasion as I wanted them to be special.”

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Posted 4 months ago

“The flowers were delivered on time and were beautiful. The gift was loved. Went for the Chic bouquet and it was well worth the upgrade, left her feeling spoilt.”

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Posted 4 months ago

“Order 600560077 arrived on date requested and in good order.”

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Posted 5 months ago

“Quality product, well received by recipient.”

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Posted 5 months ago

“The flowers were beautiful and nicely packaged.”

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Posted 5 months ago

“Free bouquet through a Dove for Love promotion - wasn’t easy to use but contacted the office / customer services but eventually the bouquet came and was lovely - elegant and healthy”

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Posted 6 months ago

“The recipient was very happy. I’ve not seen the quality of Appleyard flowers and I’ve always been the sender!! X”

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Posted 6 months ago

“Stunning on arrival (mixed bunch of roses sent as gift) on Wednesday but the decline started immediately despite following all care instructions to the letter. Today (Monday) they are looking very droopy and browning, almost to the point where they need to go out. I raised this with Appleyard and they were very responsive and are sending me a replacement bouquet. I have revised my review in light of their response to my complaint.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review, and I’m sorry to hear that the roses didn’t stay as vibrant as you expected. We take great pride in the quality of our flowers, and it’s disheartening to know we didn’t meet your expectations this time. If you're having difficulty with the photos, please feel free to share your thoughts with us directly at customerservices@appleyardlondon.com. We’re here to help and would love to learn more about your experience. Thank you for your understanding, and we hope to have the chance to restore your faith in us in the future. Warm regards, Team Appleyard London

Posted 6 months ago

“The bouquet was lovely but the roses very quickly faded”

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Posted 6 months ago

“Arrived on time and packaged securely…just need to wait and see how long the blooms last.”

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Posted 7 months ago

“It is very difficult to review Appleyard London as I sent flowers, prosecco and truffles to my daughter-in-law who lives 200 miles away! They were delivered on the right day, which is excellent, but I can give no opinion on whether they were as per the photographs or value for money because I have not seen them myself! Neither do I know who delivered it or if it was damaged in any way.”

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Posted 7 months ago

“Nice.flowees and delivered on time.”

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Posted 7 months ago

“Original issue was rectified and order was well received.”

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Posted 7 months ago

“We received a bouquet of roses and lilies on our anniversary. Unfortunately, the roses started to turn brown in a couple of days. Appleyard were very apologetic, and replaced them very quickly. The new bouquet is lovely. Excellent customer service, thank you.”

Helpful Report

Posted 8 months ago

Hi there, Thank you for sharing your experience with us, and I'm truly sorry to hear about the condition of the bouquet you received. We strive to deliver only the freshest flowers, and it’s disheartening to know we fell short this time. I understand your desire to keep these concerns from your daughter, and I appreciate your thoughtful approach. Your feedback is invaluable, and we will certainly use it to improve our quality and service. Please feel free to reach out to us directly at customerservices@appleyardlondon.com if you wish to discuss this matter further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Warm regards, Team Appleyard London

Posted 8 months ago

“The flowers were lovely, the only thing was that most of the selection were only available for delvery after 1 July so that restricted the choice. thank you”

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Posted 8 months ago

“Had an issue with delivery but customer service were excellent and helped resolve the issue”

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Posted 8 months ago

Hi there, Thank you for sharing your experience with us, and I want to extend my sincerest apologies for the delays you faced with your delivery. It's concerning to hear that we fell short of our commitments, and I completely understand how frustrating this situation must have been. We value your feedback regarding our happiness guarantee and aim to ensure clarity in our communication and service. I encourage you to reach out to us at customerservices@appleyardlondon.com so we can work on resolving your concerns directly. Thank you for your understanding, and we hope to have the opportunity to make this right. Warm regards, Team Appleyard London

Posted 8 months ago

“Lovely flowers Delivered on time Thankyou 🤩”

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Posted 8 months ago

“Nothing here”

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Posted 8 months ago

Appleyard London is rated 4.6 based on 12,280 reviews