Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,529 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,529 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The flowers were a gift for a very dear friend. She said they were beautiful and have lasted until into the new year.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear that your friend’s name wasn’t used correctly and that this caused frustration. That isn’t the experience we want for our customers. We’d like to fix this and ensure future orders use the correct name. Please contact our customer services team at customerservices@appleyardlondon.com with your order details and the name you’d like us to use, and we’ll update your account accordingly. Thank you for letting us know. We appreciate the chance to set this right. Warm regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 6 months ago

“Great flower delivery service, with beautiful bouquets and good prices”

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Posted 6 months ago

“Excellent service and product. Always highly trusted to deliver excellence. Thank you.”

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Posted 6 months ago

“Appreciated the flowers”

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Posted 6 months ago

“Very happy”

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Posted 6 months ago

“Flowers were beautiful. Great service”

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Posted 6 months ago

“Easy to order quick delivery and recipient happy with the flowers”

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Posted 6 months ago

“Order system is simple and clear Tracking helpful and quick. Flowers received are always top quality, Appleyard is my 'go to' supplier for my floral gifts.”

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Posted 6 months ago

“I have used Appleyards on several occasions and they have never let me down. The flowers and gifts have arrived in beautiful condition and everyone has commented on how lovely they were. Many thanks for a great service!”

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Posted 6 months ago

“Very disappointed with my experience. I received a rose plant which died within 10 days of delivery. I contacted customer service promptly and provided photos of the plant I was sent. Despite this, I was told the images were of a different rose and that nothing could be done because I didn’t provide a plant passport (something that was never mentioned at the time of my original complaint and was only requested after a delayed response). By then, the plant was already dead and disposed of due to its poor condition. I find it unreasonable to expect customers to keep a dead plant indefinitely or to know in advance what documentation might later be requested. The lack of accountability and dismissive response has left me very dissatisfied. I won’t be ordering again.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear about your rose plant dying so soon and the subsequent handling of your complaint. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 6 months ago

“Beautiful flowers on every occasion- brilliant service from start to finish”

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Posted 6 months ago

“Received my flowers and chocolates Christmas Eve. A lovely gesture from my daughter but the flowers were already dying before I even took them out of the box! Very disappointing! I had to go my local florist to replace the roses, daisy’s and lily’s so my daughter didn’t know that she had wasted her hard earned money! The chocolates were delicious but … I tried to upload photo but it wouldn’t take it.”

Helpful Report

Posted 6 months ago

Hi there, I’m really sorry to hear the flowers arrived in poor condition and that this caused disappointment for you and your daughter. This isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 6 months ago

“It was delivered one day late All okay no biggie it happens”

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Posted 6 months ago

“Beautiful flowers , very fresh, superb communication from ordering to delivery . Thank you so much - will definitely use Appleyard London for all my floral deliveries in future.”

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Posted 6 months ago

“Arrangements delivered timely and were beautiful!”

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Posted 6 months ago

“Beautiful hellebores in lovely presentation”

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Posted 6 months ago

“Christmas centrepieces ordered for both my daughters. They were stunning! Very fresh and original.”

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Posted 6 months ago

“Super fast Xmas delivery”

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Posted 6 months ago

“Beautiful flowers, delivered as directed.”

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Posted 6 months ago

“Not great quality-Pretty disappointed. Bought for my anniversary on 23rd December and by 25th they were Dead :( they also came different to the original photo”

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Posted 6 months ago

Hi Nad, I’m really sorry to hear the arrangement didn’t meet expectations and died so quickly, and that the product differed from the photo. That isn’t the experience we want for our customers. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos or details you can share, and we’ll review what happened and arrange a suitable resolution. Thank you for letting us know. We appreciate the chance to sort this out. Warm regards, Team Appleyard London

Posted 6 months ago

Appleyard London is rated 4.6 based on 12,529 reviews