Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.57

4.6 Rating 12,600 Reviews

90 %

of reviewers recommend Appleyard London

4.6

Based on 12,600 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy to place an order, good customer service team”

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Posted 4 months ago

“The choice was good and the flowers arrived on time and lasted well.”

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Posted 4 months ago

“very nice flowers that lasted a long time, it would be bettter if there were more actual colorful flowers rather than the greenery flowers”

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Posted 4 months ago

“Flowers were delivered on time, to two different addresses, however the roses were almost dead in one bunch and a couple of flowers were broken on the other. It definitely would have been cheaper to get them at a florist but the ease of delivery and ordering was good.. the vase was really pretty and was delivered ok.”

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Posted 4 months ago

“Flowers were lovely and well packaged, shame the delivery driver didn't ring the bell or knock on the door to say they'd arrived!”

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Posted 4 months ago

“Easy to purchase online. Good prices. Box delivered in a little underwhelming. Flowers nice but haven't lasted that well, despite cutting stems, water, and care. No flower food came with them - not sure if that would have helped?”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“The flowers were delivered on time and of superb quality. My only gripe and hope that it is an easy remedy - I ordered 2 sets of flowers for different people. They arrived at the same time. However, they had to be opened to find out who they were for. Need to put name on delivery label.”

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Posted 4 months ago

“Average value for money compared to other companies Delivered on time Recipient said flowers were muted shades Flower companies are not something I would make recommendations about, so 'average' score”

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Posted 4 months ago

“Arrived on time.”

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Posted 4 months ago

“Having decided to try as a first time customer, the flowers I received were not of the expected standard matching the wonderful imagery on the website. However, the customer service team were very understanding and supported me with a refund in this instance. Whilst an unfortunate circumstance, they followed their promise to ensure customer satisfaction and resolved the situation.”

Helpful Report

Posted 4 months ago

Hi there, I’m really sorry to hear your experience didn’t meet expectations and that the service around your refund fell short. This isn’t the standard we aim for, and we’ll look into what happened urgently. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos if possible. We’ll arrange a suitable remedy (replacement or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Kind regards, Team Appleyard London

Posted 4 months ago

“Received roses Saturday, in time for Mother’s Day, on opening the box - almost all the leaves and many of the petals were already dead/falling off. After Emailing Appleyard and sending them pics, they very kindly sent me bother bouquet by way of apology. Excellent customer service, thank you!”

Helpful Report

Posted 5 months ago

Hi Stef, I’m really sorry to hear that the roses arrived in such poor condition and that you’re disappointed with the bouquet. This isn’t the standard we aim for, and we’ll look into what happened. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) as quickly as possible and investigate the issue. Kind regards, Team Appleyard London Liebe Grüße, Team Appleyard London

Posted 4 months ago

“Bought as a thank you gift for a friend, so only saw a photo of the orchid plant. She seemed delighted with it. Easy ordering”

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Posted 5 months ago

“The Spring Blossom flowers from my son for Mother’s Day were delivered on Sat. When I opened them to trim their stems and place them in a vase I felt they were crushed together. On spreading them there was a white mould on the light greenery and the one of the very tired looking tulips. I had to remove many leaves, not just those going below the water, but other that had black marks on them. The alstromeria in particular had many damaged and folded leaves, that did nor recover overnight. This unfortunate incident was resolved quickly by good customer service refunding my son the cost of the flowers. I have had flowers from Appleyrd previously and they have always been very good.”

Helpful Report

Posted 5 months ago

Hi there, I’m really sorry to hear about the flowers arriving in such a poor condition. This isn’t the experience we aim for, and we’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and any photos of the bouquet. We’ll arrange a suitable remedy (replacement bouquet or refund) and investigate what happened. Kind regards, Team Appleyard London

Posted 4 months ago

“A lovely selection of flowers, yet to open fully, delivered very well packaged. I knocked a star off as I thought they were being delivered the day before … but all fab apart from that 😊”

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Posted 5 months ago

“Didn’t come anything like the pictures shown poor arrangement and flowers come damaged bent and already dying but after a slight back and forth with customer service they apologised for me not being satisfied with what I received and i was issued a full refund”

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Posted 5 months ago

Hi there, I’m really sorry to hear that the bouquet didn’t meet expectations and the flowers arrived damaged. This isn’t the experience we aim for. We’ll get this sorted quickly. Please contact our customer services team at customerservices@appleyardlondon.com with your order number and details (including photos of the damaged flowers if possible). We’ll arrange a replacement or a refund as you prefer and investigate how this happened. Kind regards, Team Appleyard London

Posted 4 months ago

“The flowers were lovely. The arrived in good condition. Unfortunately two of the flower heads had fallen off.”

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Posted 5 months ago

“Beautiful orchid which was delivered quickly. Only thing I felt could be improved was the range of card designs - they were pleasant enough but felt a bit bland, especially if none of the specific special occasions apply. Some bolder designs to choose from would have been great”

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Posted 5 months ago

“Appleyard always provides beautiful bouquets”

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Posted 5 months ago

“Flowers received on time and in good condition. Not too many actual flowers to be honest. Far too much greenery. Overall, not bad but not great.”

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Posted 5 months ago

Appleyard London is rated 4.6 based on 12,600 reviews