Appleyard London Reviews

Name: Appleyard London
Address: Ecomnova Limited, Floor 3, 6-8 Bonhill Street, Ecomnova Limited, Floor 3, 6-8 Bonhill Street, London
Rating: 4.58

4.6 Rating 12,221 Reviews

91 %

of reviewers recommend Appleyard London

4.6

Based on 12,221 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult

About Appleyard London:

As a boutique online florist, Appleyard delivers beautiful, fresh luxury flowers 7 days a week throughout the UK.

At Appleyard London, choose from a wide range of stunning, seasonal bouquets. We use only the freshest flowers, hand conditioned to ensure they last longer in your home. Every luxury flower bouquet design is a unique creation and arranged with a hand picked, fresh assortment of flowers to embody the message you wish to convey to the recipient.

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Email:

customerservices@appleyardlondon.com

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Appleyard London 5 star review on 17th February 2026

405

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Flowers arrived on time. Well packaged and wrapped in watered paper stuff. The roses looked a little brown on edges but have bucked up now.”

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Posted 2 months ago

“My niece was very pleased with her wine and chocolates. Thank you”

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Posted 2 months ago

“Flowers are really nice, and lasting well. Instructions were clear. HOWEVER, the shipping company that you use did NOT do well Delivery was hours late, and box was just dumped outside the house.”

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Posted 2 months ago

“Delivered on time and polite driver”

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Posted 2 months ago

“Pleased with my flowers arrived in very good condition thanks”

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Posted 2 months ago

“Marvelous monthly bouquets, thoughtfully selected and arranged (would be '5 stars' based on that). However, experiences slightly marred by problems with the website and contacting Appleyard. The info one needs can be difficult to find (like when does our current monthly subscription end?) and how to readily resolve a missing delivery which somehow had been 'lost' of of the system. It also can be slow to navigate to place a new order etc.”

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Posted 2 months ago

“Flowers arrived as schedules and were appreciated by my mum, however deliver was on the doorstep and not inside the proch as the delivery driver had stated.”

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Posted 2 months ago

“It was good”

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Posted 2 months ago

“Delivered on time”

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Posted 3 months ago

“Timely delivery. Reliable service. And a responsive customer service that can be connected when needed.”

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Posted 3 months ago

“Easy process, recipient liked flowers but haven’t seen them myself , shame I couldn’t use my welcome offer discount with my order”

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Posted 3 months ago

“You should really ask the recipient of the flowers”

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Posted 3 months ago

“Not as large a bouquet as expected from choosing middle size Lunar chic. However they looked fresh blooms in photo I saw”

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Posted 3 months ago

“I found it very easy to order on the website. The flowers were delivered on time and as far as I know they were very nice.”

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Posted 3 months ago

“Flowers/plants packed with care and with supportive information about how to prolong their lifespan.”

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Posted 3 months ago

“Flowers and chocs arrived on time. However, the bunch of flowers was rather meagre for the price and began to wilt after 2 days The company responded to my complaint with an immediate refund and a complimentary bouquet. Very impressed with customer service”

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Posted 3 months ago

Hi Mr., Thank you for your feedback, and I’m glad to hear that the flowers and chocolates arrived on time. However, I’m sorry to learn that the flower arrangement did not meet your expectations in terms of size and freshness. We strive to provide our customers with the highest quality products, and I appreciate your comments as they help us improve. If you would like to discuss your experience further, please do not hesitate to reach out to us at customerservices@appleyardlondon.com. Thank you for your understanding, and we hope to have the chance to serve you better in the future. Warm regards, Team Appleyard London

Posted 3 months ago

“The flowers were sent to my sister to mark a difficult anniversary. Unfortunately, the arrived a day late which was the fault of the courier. I was really worried that the flowers would arrive in poor condition after their long time in packaging. However, aparently they were in perfect condition when they eventually arrived and still doing well 9 days later. I appreciated the reassuring contact with Appleyard's customer service (the courier was useless!).”

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Posted 3 months ago

“Unfortunately you weren't able to supply the particular colours I had requested but my wife was delighted with alternative selection that you delivered. The main reason I looked at you in the first place was due to the offer of Air Miles which I am still waiting for. Can you please process the issue of these now that my purchase is complete”

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Posted 3 months ago

“The flowers for my daughter arrived on time and 80% were beautiful . Unfortunately two were mouldy, and she sent me photos. I have found the web page to inform them of this situation difficult to navigate on my iPad, and been unable to upload the photos onto it so the satisfaction guarantee application would not send. Have had flowers before, always beautiful and unusual bouquets. Disappointed on this occasion as I wanted them to be special.”

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Posted 4 months ago

“The flowers were delivered on time and were beautiful. The gift was loved. Went for the Chic bouquet and it was well worth the upgrade, left her feeling spoilt.”

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Posted 4 months ago

Appleyard London is rated 4.6 based on 12,221 reviews