Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,668 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful service from the depots at Stoke on Trent and Cannock. When we missed a delivery they contacted the driver and an arrangement was made so that they got the item to us in less than 15 minutes. All the staff were helpful and worked on a way to solve the problem.”

Helpful Report

Hello Ron Thank you for the 5 star review. I am very pleased to hear we could get your delivery to you quickly after it was missed. Chloe Customer.relations@apc-overnight.com

“Said that my parcel had been delivered , told the company that I purchased from it had been delivered . It has not been delivered and no reply to my email to customer services . Frustrating , time wasting and I hope that I get my parcel or else it will be expensive too !!”

Helpful Report

Hello Leigh, I am sorry to hear your parcel did not arrive to you when expected. If you would like us to look into this for you please send your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“Placed an order from a company that uses 'APC Overnight' as their chosen delivery carrier, Placed an order Wednesday night paid for next day delivery I didn't expect delivery on the Thursday as I missed the midday cut off so expected my goods on the Friday. 'APC' turned up around midday on the Friday minus 2 of my parcels, I telephoned the number on my email confirmation which went through to the company I purchased goods off, initially told me they can do anything about it as it has left their warehouse and is with 'APC' and that the remainder of the delivery will now be Monday, Not happy with this I insisted they deliver as planned today (Friday) was told it will not come today but will put in request to deliver on Saturday at a cost to them of £25. Not happy with the service I wrote a review on trustpilot regarding both the company I bought the goods from and 'APC'. Within 2 hours I get a response from 'APC' informing me that only 2 of the 3 packages left the depot for the delivery centre and they have located 1 of the others but cannot find the 3rd. We are now on Monday 3pm still no delivery and 'APC' saying that my delivery will be completed today but have no idea of ETA. I smell a rat here, 'APC' have more or less admitted that they have cocked up yet the company I bought the goods from have not only paid £25 for a Saturday delivery but I have heard nothing from them. Surely if another delivery order was placed for Saturday costing £25 why did 'APC' not inform the company regarding the missing package and admit there is no way until found they cannot deliver and in turn why hasn't the company contacted me to give me some kind of customer service follow up. Shocking Service by whomever is covering for the other, Shambles of a company who cannot look after your goods and lose them from Depot to Delivery centre.”

Helpful Report

Good Afternoon Daz, Thank you for your review and comments. We are so sorry to hear of your disappointment regarding your order. We have responded to your emails directly. Regards, Natasha. Customer.relations@apc-overnight.com

“I received an email informing me my Parcel had been delivered. There is no sign of any delivery even though I have been at home all morning, no note through the door confirming the delivery. I’ve checked whether it’s been left anywhere around the outside of the house, nothing. I’ve emailed customer service to confirm non-delivery and asked for photo evidence, which most delivery companies undertake as standard, I’ll wait to see what happens next.”

Helpful Report

Good Afternoon I'm very sorry to hear that you are not in receipt of your parcel. If you you can contact us at Customer Relations on the below e-mail address, we will assist you. Maria customer.relations@apc-overnight.com

“Lost the items - customer service actually said it wasn't their problem. Imagine that, a delivery company who just ditch your goods and then tell you it's your problem, they don't care. Well, you don't have to imagine, they exist - it's APC.”

Helpful Report

Good Morning Ash I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Said my parcel was delivered when it wasn't.”

Helpful Report

Good Morning Rajinder I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Perishable parcel sent by APC. Delivered to the wrong address (20, but not my street). Clearly didn't check name as they claim to. Contacted them and the vendor as contents perishable. Vendor commendably prompt and told me they had contacted APC who had located the parcel and would be prioritising getting it to me. Contacted the local depot who actually laughed at the idea of priority and told me it would be done at the end of the day. Pointed out that the contents were perishable and was told very abruptly that it wasn't an issue, that they had until evening to deliver and I'd have to wait. They have form for this - this is the third time a parcel with APC has gone to the wrong location and their attitude is atrocious when asked to remedy their errors every time.”

Helpful Report

Good Afternoon Alistair I am sincerely sorry to hear that you have experienced these issues. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“They never deliver on time normally 5 days late, or say we attempted delivery and left a card! Yeah NOT true because i have a ring door bell activates on movent!. This is all done so they can deliver when they have more drops in the same area. But they know you need it quick so you will pick it up from the depo your self. Im never buying from anyone who uses APC its a total scam to make you collect it! Same thing happens to me ONLY with APC”

Helpful Report

Good Afternoon I am sincerely sorry to hear that you have experienced delays with your deliveries. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“First delivery attempt did not leave a card ,second did not ring the bell so did some front gardening during the delivery slot and received the parcel, clearly many others having similar experience. An excellent, detailed informative delivery system not followed through to delivery. Strange Trustpilot not accepting this feedback by my email or Google for APC which often happens with poor feedback for certain of their customers!”

Helpful Report

Good Afternoon Tony I am sincerely sorry to hear that you have experienced these issues with your delivery, thank you for bringing this matter to our attention. Maria customer.relations@apc-overnight.com

“Online purchase, APC tried to deliver, failed. I rearranged via their website for redelivery 4 days later on a Saturday. Sat in all day, no one answers their phone appalling service, their ap is useless and inaccurate, absolute waste if time.”

Helpful Report

Good Afternoon Tim I am sincerely sorry to hear that you have experienced an issue with your delivery. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“Used this company for the very first time and I was disappointed, my package was never delivered, driver claims he did , very dodgy the whole procedure.”

Helpful Report

Good Morning Matthew I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Insanely inaccurate estimated delivery times. I'd recommend businesses go with somebody like Royal Mail, DPD or Hermes instead. At least their delivery times are within the promised timeslot.”

Helpful Report

“Unreliable service with wildly inaccurate estimated delivery times. Promised overnight delivery and 5 days later, still no parcel. Rural Dorset is a challenge, but other delivery firms manage it.”

Helpful Report

Good Afternoon, We are so sorry to hear of your disappointment regarding this delivery. If you still require further assistance please email us directly. Regards, Natasha. Customer.relations@apc-overnight.com

“Total waste of my time extremely poor customer service waited in 2 days for a so called overnight service they wanted me to wait a 3rd day like an idiot I told them to return it because I wasn't going to be at home and they couldn't care less they could of told me the day before it wasn't going to come but decided to tell me the day after”

Helpful Report

Good Afternoon, We are so sorry to hear of your disappointment. Thank you for bringing this matter to our attention. Regards, Natasha. Customer.relations@apc-overnight.com

“Changing to APC has been a great move for this small business and I now get complements from customers on the speed and efficiency of my deliveries. APC take a sensible but safe approach when customers are not in, are efficient and I have had zero damage reported. I can't recommend highly enough.”

Helpful Report

Good Afternoon, Thank you for your excellent review and lovely feedback! Your recommendation is much appreciated - Thank you :) Regards, Natasha. Customer.relations@apc-overnight.com

“APC hub should be shut down. They don’t prioritise deliveries as they should always deliver two days late when advertised overnight. Nobody wants to take responsibility for very bad customer service”

Helpful Report

Good Afternoon Yvonne, We are sorry to hear of your disappointment. If we can assist you with a delivery, please can you email us directly so we may discuss this further. Regards, Natasha. Customer.relations@apc-overnight.com

“We have a depot very close to us and they are awful neighbours, blocking our access, refusing to move and threatening us. Vans move at high speed and footpaths are blocked by vans so people have to walk in the road in the dark. I am sure many are lovely, but there are some rogues.”

Helpful Report

Good Afternoon, We are sorry to learn of this concerning information. Please can you email us directly so we may investigate this further. Regards, Natasha. Customer.relations@apc-overnight.com

“I ordered a parcel and they gave me a set date for when it would come and they didn’t meet this, I rang up and after 25 minutes overall on hold all I got was that it will be delivered the next day (today) and it was supposed to come in the morning and it’s 5:30 and it still hasn’t come!! I’ve tried ringing them since and after 25 minutes on hold again they never answered me, joke”

Helpful Report

Good Afternoon, We are so sorry to hear of your disappointment. If you require further assistance, please email us directly so we may look into this further. Regards, Natasha. Customer.relations@apc-overnight.com

“Very poor service, filled in and paid for the consignment, then failed to receive the Bar Code address to affix to the package, then received two days later an email saying that APC can't deliver to this address in the UK with Cheshire post code?”

Helpful Report

Good Afternoon, We are so sorry to hear of the issues you have experienced. Regards, Natasha. Customer.relations@apc-overnight.com

“Must be the worst delivery company every time some parcel is delivered I'm at work so no one is in. So I then have to drive 20 miles round trip to collect my parcel WHY CANT THE PARCEL BE LEFT AY THE HOUSE like the other delivery companies do I try and tell people not to use apc it cost me more money to keep driving to collect it myself AVOIDE THIS COMPANY”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced this issue with your delivery. If you could e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,668 reviews