Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,659 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“I echo what has been said, what a joke. My parcel was at the end of my road, the delivery lady decided she had had enough and turned the tracking off and went home. Overnight delivery, what a load of nonsense, dont bother use a better company! Customer services just apologised , cited Covid and said its a difficult time..., Also said its not about the blame game.. It is its your pathetic customer service and a company that cant deliver overnight. Beware, the customer services rep Andre said overnight doesnt always mean overnight. Cant really say anymore.”

Helpful Report

Good Morning, We are so sorry to hear of this. Please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Frigging joke of a company!!!! I'd never heard of APC before but I'll not forget that name in a hurry. Wayne in customer services (the irony in that title) said that if I didn't stop arguing and complaining, he would tell the driver not to deliver my parcel....MY GOODS, WHICH ARE BOUGHT AND PAID FOR!!!!! You couldn't make it up.”

Helpful Report

Good Morning Tony, Thank you for bringing this matter to our attention. We have received your email and will respond accordingly. Regards, Natasha. Customer.relations@apc-overnight.com

“Dreadful company. I needed a package delivered asap so went with these morons. They said they tried to deliver next day, a lie, two people were in and no one attempted to deliver. Rang them and they promised i would have my package by 10 am the next day. They lied. At half ten i rang them. Apparently they have only just found my package, and unfortunately all their vans are out so they cant deliver till monday, 4 DAYS LATE. As of the 21st i am still waiting. This company has cost me financially and my good name with my own customers has been diminished. Rotherham branch of APC is horrific. This company has a great advert/presence on line, but dont believe it. The reality is they are just another incompetent over priced delivery company, no more capable than any other. Try hermes instead, less than half the price and the same level of service.”

Helpful Report

Good Morning, I am sorry to hear that your parcel was delayed. Thank you for your review and for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Rude they got dates round then guy hangs up on me Birmingham branch never ever use them”

Helpful Report

Good Morning Nelson, I am sorry to hear this. Thank you for your review and for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“paid for a before 12.00pmdelivery for very expensive live koi fish recieved no email or text so couldn't track it nothing new gone 12.00 no delivery had to email as covid meant they don't answer the phone they always blame covid now for everything was then told it should be1.30 pm finally came 3.00pm asked about refund they all but laughed no customer services to speak to absolutely terrible company use them at your peril luckily the fish survived”

Helpful Report

Good Morning, We are so sorry to hear of this. Thank you for bringing this matter to our attention. Please accept our apologies for any upset caused regarding this. Regards, Natasha. Customer.relations@apc-overnight.com

“Absolute farce of a courier service. Purchased a next day service. Still no delivery almost a week later. Tracking information on the website - doesn't work. Customer Service - no response, no follow up, no use. I have been told verbally by and in email that the package was out for delivery 3 times now. Still no delivery. Do yourself a favour - avoid.”

Helpful Report

Good Morning Joe, We are so sorry to hear this. If you require further assistance with this, please can you email us directly along with your consignment number and delivery postcode so we can help you. Regards, Natasha. Customer.relations@apc-overnight.com

“They rang my buzzer once and they had already left by the time I got downstairs. Now I have to wait until next week to rearrange a delivery just because they weren't even slightly patient! They also won't rearrange for next day (re)delivery which is a real pain. They also didn't try to call my mobile number which I left with the sender. I needed the package contents this weekend, and it's quite disappointing that I will have to double up my purchase because of impatience.”

Helpful Report

Good Morning Alex, We are so sorry to hear this. Please accept our apologies for any disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Received an email saying that the parcel was delivered when it clearly it was not. Try to call their customer service to see if they answer you.”

Helpful Report

Good Afternoon Raul, We are so sorry to hear this. If you still require assistance with this please can you email us directly so we may help you. Regards, Natasha. Customer.relations@apc-overnight.com

“Decided to not deliver (next day delivery) perishable goods on a Friday and kept them in a non refrigerated warehouse over the weekend and deliver on a Monday. These, now out of date, items are now sat in my porch as no one is home to accept the delivery. The parcel was required for Mother's Day (a Sunday as you all know) so delivering on a Monday was of absolutely no use... even more so as the food is now out of date Avoid at all costs”

Helpful Report

Good Afternoon Justin, We are sorry to hear of this, Please accept our apologies for any disappointment caused regarding this matter. Thank you for bringing this to our attention. Regards, Natasha. customer.relations@apc-overnight.com.

“Missed delivery and booked a redelivery online and also called customer service to confirm redelivery date. Waited in all day - no delivery! Called customer service and was assured delivery would take place the following day, item still not delivered!”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused by this. If you require further assistance, please may I ask that you email me directly and I will look into this for you. Kindest regards, Natasha. customer.relations@apc-overnight.com

“Absolutely useless! They did not leave a card or email with details so i managed to find the re-schedule delivery page on their website which doesn't work!!! I then tried to contact there office which says they are also shut! I ordered an expensive plant that will most likely die if i wait until Monday next week to redeliver. Very fustrated with the service.”

Helpful Report

Good Afternoon Beth, We are so sorry to hear this! If you require further assistance with this, please can I kindly ask that you email me directly, along with your consignment number and delivery postcode and I will look into this for you ASAP. Kindest regards, Natasha. customer.relations@apc-overnight.com

“Customer Service was rude and would not refund money back for a before 10am delivery window when order was not delivered before 10am. Also failed to deliver perishable goods on day they were supposed to be delivered and did not contact sender or receipent to inform them. AVOID AT ALL COSTS”

Helpful Report

Good Morning I am very sorry to hear of this, thank you for bringing this to our attention. Becky customer.relations@apc-overnight.com

“"Attempted" delivery outside of the stated window, didn't leave a card or ring the door bell and marked delivery as failed. I was in and received other deliveries that morning. Customer service were rude unhelpful and untruthful saying it would be with me by the end of the day. 24hours later and the perishable food items I ordered are still not with me. Avoid this courier at all costs.”

Helpful Report

Good Afternoon, We are so sorry to hear this. Please accept our apologies for any disappointment caused. Kind regards, Natasha. customer.relations@apc-overnight.com

“Waited in all day yesterday time slot says 10.22 to 12.22 phoned them they said they had problems in the morning but the driver was in my area checked there track and trace they were in my area it said at drop off 14 I was number 19 waited next time I look the van was about 8 miles away so not happy at all”

Helpful Report

Good Morning, I am really sorry to hear you did not get your delivery yesterday, please can you email us your delivery postcode and consignment number and we will certainly take a look for you. Jemima Customer.relations@apc-overnight.com

“Spent all day waiting for my delivery and its not even at the local depot even after being posted yesterday so no delivery today not a happy at all just hoping they update the tracking and it comes tomorrow, shouldn't promise 24hrs if they cant deliver in that time ☹️”

Helpful Report

“No notification when a delivery is to be made. No time slots. No card information if a delivery is left with a neighbour. Re-scheduled deliveries confirmed but not made (thus wasting much customer time) I now actively avoid companies that use apc.”

Helpful Report

Good Morning Janet, We are sorry to hear this, please accept our apologies for any disappointment caused. Regards, Natasha. customer.relations@apc-overnight.com

“Is this a real delivery service? Was notified my parcel would be delivered between 10.45-12.45 however no attempt was made or notification (text or slip) was left to indicate an attempt. Then as I was unable to track the status online I'm now currently 2h15minutes and counting on hold trying to speak with customer support (I've been next in line for... 35 minutes).”

Helpful Report

Good Morning Ryan, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“They said they delivered but I can prove with cctv they never come”

Helpful Report

Good Morning, We are sorry to hear this, if you require further assistance with this please email us directly along with your consignment number and delivery postcode. Regards, Natasha. customer.relations@apc-overnight.com

“digusting service. Driver came and didn't even bother waiting for me to talk back through my bell. He then walked off. Next day at 14:30 i was told he is 20minutes away and shall follow instructions. He didn't arrive at all.”

Helpful Report

Good afternoon Mandeep, I am really sorry to hear this happened, thank you for bringing this to our attention. Jemima customer.relations@apc-overnight.com

“This is to say thank you for a fabulous service. Your delivery man was really helpful friendly and efficient”

Helpful Report

Good afternoon Gloria, Thank you very much for such a lovely review! Jemima customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,659 reviews