Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.37

1.4 Rating 1,635 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give no stars I would. They are truly the worst courier company in the UK. I ordered from an online supplier who sadly chose to use APC. It was sent next day, but didn't arrive. I spoke to their Stoke office, who couldn't care less. Just we haven't got it here so how can we deliver it to you. The person I spoke to promised to call me back but couldn't be bothered so didn't. I called her back the next day and was told it wasn't her fault that somebody hadn't called me back, even though she was the one who said she would. I was told that there was nothing they could do and I should take it up with the sender. The sender apparently spoke to them and was told that they had sent it to the wrong depot by mistake and arranged for the delivery to come out the following day but because it was now going to be 3 days late they would upgrade it to a morning delivery. I waited..and waited. The driver eventually turned up at 10 past 3 in the afternoon! It wasn't his fault so I politely asked him if it shouldn't have been delivered in the morning. Unfortunately he did not understand as he could speak and understand very little English. All he could say was 'Call the office they will say sorry' As he could say this line quite clearly I think he was very used to saying it. I run an ecommerce business and would never put my customers through the pain of dealing with this third rate shockingly bad organisation that have no interest in performance or customer service.”

Helpful Report

Good Afternoon, I am so sorry to hear you have experienced such difficulties with your delivery. Thank you for raising this with us, we will speak with the delivery depot regarding this matter. This is not the service we expect any of our customers to receive and I am saddened to hear that you have gone through this. Once again please accept my apologies for any upset or disappointment caused. Regards, Natasha. Customer.relations@apc-overnight.com

“Firstly they said I was not in, I was in all day. They didn’t even leave a calling card, so I doubt he even bothered trying to find my block on the complex. I am disabled and I was waiting for new crutches, most annoyed. I ordered product on the Thursday morning, for the Friday delivery, as it was a bank holiday. Phoned them and they said delivery would be on the Tuesday. Most annoyed. Tuesday came, delivery man rang my intercom, I asked him to bring it to my front door, he was extremely rude saying he could not deliver to my door and it would be left in the foyer. I explained I was disabled and that where some parcels have been left in foyer had been stolen. He did agree to bring it to my door then promptly left it in foyer. Luckily I am well known here and a resident kindly brought it up for me. Would definitely not recommend this company.”

Helpful Report

Good Afternoon, We are so sorry to hear of this, please accept our apologies for any upset caused. Thank you for raising this matter with us. Regards, Natasha. Customer.relations@apc-overnight.com

“Rude customer services. Their T&C and refund policy has changed multiple times to a point where they are responsible for nothing. Never using their services again, do not recommend!”

Helpful Report

Good Afternoon, We are sorry to hear of your disappointment. Regards, Natasha. Customer.relations@apc-overnight.com

“THE WORST delivery service in UK. I live in central London, and they are the only delivery company that cannot find the address, and lie systematically about nobody being at the delivery address. Waiting for an overnight delivery for a week, and their “help” line is not only useless (they won’t take responsibility for not delivering, and will return the item to the sender) but also extremely rude - a common feature in the negative reviews, denoting lack of training and accountability in this company. To be avoided.”

Helpful Report

Good Morning Thank you for your review and comments. We are so sorry to hear of the issue you have experienced with your consignment. We have responded to your emails directly. Regards, Maria Customer.relations@apc-overnight.com

“Absolutely rubish, if you try to contact them, they are absolutely disgusting”

Helpful Report

Good Morning, I am sorry that you have had issues with your delivery, if you still require assistance please can you email us your consignment number and delivery postcode so we can look into this for you. Jemima Customer.relations@apc-overnight.com

“I have nothing but praise for APC and the courier services they offer. Our business's experience of APC is such that we consider our parcels as good as delivered as soon as we book a collection. In ten years of using them we can only recall ONE instance of an undelivered parcel (for which we were fully compensated). To put that into perspective: another well-known widely used courier we tried lost, on average, four parcels a month and made claiming compensation a nightmare! Also, their customer service department (which is a freephone number, I might add) is always helpful and always contacts us when they say they will: nothing is too much trouble for them. There may be couriers out there offering you a cheaper price but, from our experience, cheap couriers are a false economy. APC are the benchmark in our opinion and that peace of mind is priceless. Everyone at Slinn's, St Helens”

Helpful Report

Good Afternoon Thank you very much for taking the time to leave a review. I'm delighted to read your great feedback and kind comments - thank you ! Maria customer.relations@apc-overnight.com

“Said parcel had been delivered? The company checked to track, and the parcel was redeployed back to depo. Still awaiting parcel and no further contact from APC... I would never recommend this company; they must employ some very dishonest drivers. We are in a position where our farm can not work fully as we have not received the appropriate parts; I will be contacting the company for a full refund and taken my business elsewhere where they do not use this company! “ stay away from this delivery service “”

Helpful Report

Hello Julie, I am very sorry to hear of the issues you have had with your delivery. If you would like us to look into this further for you please send your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“Wonderful service from the depots at Stoke on Trent and Cannock. When we missed a delivery they contacted the driver and an arrangement was made so that they got the item to us in less than 15 minutes. All the staff were helpful and worked on a way to solve the problem.”

Helpful Report

Hello Ron Thank you for the 5 star review. I am very pleased to hear we could get your delivery to you quickly after it was missed. Chloe Customer.relations@apc-overnight.com

“Said that my parcel had been delivered , told the company that I purchased from it had been delivered . It has not been delivered and no reply to my email to customer services . Frustrating , time wasting and I hope that I get my parcel or else it will be expensive too !!”

Helpful Report

Hello Leigh, I am sorry to hear your parcel did not arrive to you when expected. If you would like us to look into this for you please send your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“Placed an order from a company that uses 'APC Overnight' as their chosen delivery carrier, Placed an order Wednesday night paid for next day delivery I didn't expect delivery on the Thursday as I missed the midday cut off so expected my goods on the Friday. 'APC' turned up around midday on the Friday minus 2 of my parcels, I telephoned the number on my email confirmation which went through to the company I purchased goods off, initially told me they can do anything about it as it has left their warehouse and is with 'APC' and that the remainder of the delivery will now be Monday, Not happy with this I insisted they deliver as planned today (Friday) was told it will not come today but will put in request to deliver on Saturday at a cost to them of £25. Not happy with the service I wrote a review on trustpilot regarding both the company I bought the goods from and 'APC'. Within 2 hours I get a response from 'APC' informing me that only 2 of the 3 packages left the depot for the delivery centre and they have located 1 of the others but cannot find the 3rd. We are now on Monday 3pm still no delivery and 'APC' saying that my delivery will be completed today but have no idea of ETA. I smell a rat here, 'APC' have more or less admitted that they have cocked up yet the company I bought the goods from have not only paid £25 for a Saturday delivery but I have heard nothing from them. Surely if another delivery order was placed for Saturday costing £25 why did 'APC' not inform the company regarding the missing package and admit there is no way until found they cannot deliver and in turn why hasn't the company contacted me to give me some kind of customer service follow up. Shocking Service by whomever is covering for the other, Shambles of a company who cannot look after your goods and lose them from Depot to Delivery centre.”

Helpful Report

Good Afternoon Daz, Thank you for your review and comments. We are so sorry to hear of your disappointment regarding your order. We have responded to your emails directly. Regards, Natasha. Customer.relations@apc-overnight.com

“I received an email informing me my Parcel had been delivered. There is no sign of any delivery even though I have been at home all morning, no note through the door confirming the delivery. I’ve checked whether it’s been left anywhere around the outside of the house, nothing. I’ve emailed customer service to confirm non-delivery and asked for photo evidence, which most delivery companies undertake as standard, I’ll wait to see what happens next.”

Helpful Report

Good Afternoon I'm very sorry to hear that you are not in receipt of your parcel. If you you can contact us at Customer Relations on the below e-mail address, we will assist you. Maria customer.relations@apc-overnight.com

“Lost the items - customer service actually said it wasn't their problem. Imagine that, a delivery company who just ditch your goods and then tell you it's your problem, they don't care. Well, you don't have to imagine, they exist - it's APC.”

Helpful Report

Good Morning Ash I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Said my parcel was delivered when it wasn't.”

Helpful Report

Good Morning Rajinder I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Perishable parcel sent by APC. Delivered to the wrong address (20, but not my street). Clearly didn't check name as they claim to. Contacted them and the vendor as contents perishable. Vendor commendably prompt and told me they had contacted APC who had located the parcel and would be prioritising getting it to me. Contacted the local depot who actually laughed at the idea of priority and told me it would be done at the end of the day. Pointed out that the contents were perishable and was told very abruptly that it wasn't an issue, that they had until evening to deliver and I'd have to wait. They have form for this - this is the third time a parcel with APC has gone to the wrong location and their attitude is atrocious when asked to remedy their errors every time.”

Helpful Report

Good Afternoon Alistair I am sincerely sorry to hear that you have experienced these issues. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“They never deliver on time normally 5 days late, or say we attempted delivery and left a card! Yeah NOT true because i have a ring door bell activates on movent!. This is all done so they can deliver when they have more drops in the same area. But they know you need it quick so you will pick it up from the depo your self. Im never buying from anyone who uses APC its a total scam to make you collect it! Same thing happens to me ONLY with APC”

Helpful Report

Good Afternoon I am sincerely sorry to hear that you have experienced delays with your deliveries. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“First delivery attempt did not leave a card ,second did not ring the bell so did some front gardening during the delivery slot and received the parcel, clearly many others having similar experience. An excellent, detailed informative delivery system not followed through to delivery. Strange Trustpilot not accepting this feedback by my email or Google for APC which often happens with poor feedback for certain of their customers!”

Helpful Report

Good Afternoon Tony I am sincerely sorry to hear that you have experienced these issues with your delivery, thank you for bringing this matter to our attention. Maria customer.relations@apc-overnight.com

“Online purchase, APC tried to deliver, failed. I rearranged via their website for redelivery 4 days later on a Saturday. Sat in all day, no one answers their phone appalling service, their ap is useless and inaccurate, absolute waste if time.”

Helpful Report

Good Afternoon Tim I am sincerely sorry to hear that you have experienced an issue with your delivery. Please may we ask you to e-mail us with your consignment number and delivery postcode as we will look into this for you. Maria customer.relations@apc-overnight.com

“Used this company for the very first time and I was disappointed, my package was never delivered, driver claims he did , very dodgy the whole procedure.”

Helpful Report

Good Morning Matthew I'm very sorry to hear that you are experiencing an issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Insanely inaccurate estimated delivery times. I'd recommend businesses go with somebody like Royal Mail, DPD or Hermes instead. At least their delivery times are within the promised timeslot.”

Helpful Report

“Unreliable service with wildly inaccurate estimated delivery times. Promised overnight delivery and 5 days later, still no parcel. Rural Dorset is a challenge, but other delivery firms manage it.”

Helpful Report

Good Afternoon, We are so sorry to hear of your disappointment regarding this delivery. If you still require further assistance please email us directly. Regards, Natasha. Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,635 reviews