Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,668 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgraceful service. Driver left gate for main entrance of a working farm OPEN twice. Driver didn’t fill out reschedule card so not straightforward to organise. 2nd delivery, didn’t even knock- as seen on the cctv or leave a card… just the bloody gate open. One week of chasing a parcel, still no closer! Absolute waste of time- avoid!”

Helpful Report

Good Afternoon Lauren I'm very sorry to hear that you are experiencing these issues If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“delivery was meant to come yesterday but it never did. i had family staying at home to wait for it. today it is still not being delivered as they are saying they are not authorised to even though yesterday i saw the driver was 5 mins away from my house with the package. terrible experience. and to top it off they are not helpful on the phone. would recommend anyone else over APC.”

Helpful Report

Good Afternoon James I'm very sorry to hear that your parcel has not arrived. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“No sms or e-mail to advise delivery date, therefore no-one in when they delivered and unlike other couriers they need a signature so the parts I am waiting for were taken back. I used the apc-called website to request a redelivery, I was offered Saturday, I’ve wasted all day waiting it is after 5.00pm and nothing has been delivered. Neither the national or local numbers work on a Saturday and the tracking does not show re-delivery details. Appalling system with few of the features of other mainstream companies.”

Helpful Report

Good Morning Scott I'm very sorry to hear of the issues you have experienced with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“They said they attempted to deliver three times but i only received two sms messages from them, i emailed before all this and told them my name and contact number was on the gate with a big APC coloured marking on it - they either are illiterate, never got out of the van or never even turned up. I rang them also midway to see why there was no response to my email and to ask where the package was - someone answered my call and then slammed the phone back down. If you are reading these messages then it is probably to late for you... but companies like this should be closed down and when buying items you should have a choice of which courier service to use for your deliveries!!!”

Helpful Report

Good Morning Ian I'm very sorry to hear of the issues you have experienced with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“Had a text to deliver between 13.05 and 15.05, stayed in and nothing turned up. Give them a call at 17.00 they said won't be delivered today. So a wasted afternoon.”

Helpful Report

Good Morning Mr Russell I'm very sorry to hear that your delivery did not arrive when expected. If your parcel is still outstanding, please feel free toe-mail us with your consignment number and delivery postcode and we will assist you. Maria customer.relations@apc-overnight.com

“I had an email saying you were delivering yesterday and gave me a time. Nothing was delivered. I tracked it and it said it had been delivered. I tried to ring but I got an out of hours message. Before I could ring this morning I got another text saying it was being delivered today between 11.30 and 1.30 .Nothing has been delivered. I rang and I was put on hold for over 40 minutes then it clicked off. Really bad experience. I have contacted the sender and they are going to try and sort it out. They answered their phone on the second ring.”

Helpful Report

Good Morning I'm very sorry to hear of the issues you have experienced with your delivery. We have received the details of your complaint so that we can assist you directly. Maria customer.relations@apc-overnight.com

“3 parcels of live sea fishing baits sent over the past couple of weeks all booked as pre 12.00 the following day all 3 not even delivered the next day 2 parcels 20hrs+ late and the latest one is over 24 hrs late and APC cant redirect it as the depot in Dorest isn't answering its phones "under staffed apparently " TERRIBLE SERVICE BY A FAILING COMPANY now cancelling my contract how are small businesses supposed to get on when with a service like this £300 of losses from 2 fudged delivery's.....well done APC.”

Helpful Report

“Parcel delivered (16.5 kg) and delivery driver asked politely by my wife to place the parcel in front porch. He refused and left leaving it standing in driveway. Driver was rude arrogant and not helpful at all. APC used by purchase company to deliver ...I will not be using these myself.”

Helpful Report

“Driver didn't bother to show up, just clicked no one was home. I cancelled all appointments and spent half a day in waiting for him. No one answers the phone or email. Avoid like the plague.”

Helpful Report

Hello Thank you for taking the time to leave a review. I'm very sorry to see that this has happened. Thank you for bringing this to our attention. If you would like us to look into this further for you please could you send your consignment number and delivery postcode to the below email address. Chloe customer.relations@apc-overnight.com

“Been waiting in all day for a delivery, was told from 2pm to 4 pm for delivery, then I track and it said 3 to 5 pm now theres no data, I'm not too happy as I had to be somewhere but had to cancel as I was waiting for my delivery. Not happy with this service AT ALL.”

Helpful Report

Good Morning Harry I'm very sorry to hear that you are experiencing an issue with your delivery. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“Yesterday, 19th July 2021, a large package was to be delivered to us. It was left at our neighbour’s even though both my wife and I were in. Neither the doorbell or knocker were used. Windows (upstairs and downstairs) were open which was a clear indication that we were in. To add to this problem no note was left telling us what had happened. We only found out when we received an email - but this did not say which neighbour! I then phoned APC to find out which one. I was told that the driver would return and deliver the heavy package to us. He never did. What awful service. It’s a pity I cannot give a zero rating!”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced this issue with your consignment. If you can e-mail us with your consignment number and delivery postcode, we will assist you. Maria customer.relations@apc-overnight.com

“This is about the delivery service I had an email to say my parcel would be delivered on the the 13th June I started tracking him said would be delivered between 1pm to 3pm. Got a later update between 3pm and 4pm. Can accept that problems can occur got a further update then after 5pm said no further data Later I worked out he wasn’t coming The exact same thing happened the following day stayed in for nothing The following day I had to go out Yes you have guessed it Parcel had been tried to be delivered. Could not leave it as needed a signature apparently (even though I had spoken to the people I bought from and they said did you not put a safe place to leave it) I received my parcel the next day when I rescheduled delivery this did go to plan. Driver very courteous”

Helpful Report

Good Morning Sandy I'm very sorry to hear that you have experienced some issues with your delivery, please accept our sincere apologies for this. If you would like to e-mail us with your consignment number and delivery postcode, we will look into these this. Maria customer.relations@apc-overnight.com

“I’d say don’t use but it’s pointless because as buyers we don’t have the choice most of the time. Second delivery from this company. 2nd time I’ve changed plans. Second time they didn’t deliver at all. Please don’t keep apologising. DO SOMETHING ABOUT YOUR TERRIBLE SERVICE.”

Helpful Report

Good Morning Roger I'm very sorry to hear that you have experienced issues with your deliveries. Please may we ask you to e-mail us with your consignment number and delivery postcode so that we can look into this for you. Maria customer.relations@apc-overnight.com

“Got a text that my delivery was expected between 11:30 - 1:30. Raced home and was in by 11am. Got an attempted delivery text at 11:16am. A delivery was never attempted.”

Helpful Report

Hello, Thank you for taking the time to leave a review and I'm sorry to see that this has happened. Please may I ask for you to email your consignment number and delivery postcode through to the below address, and I will be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Been waiting 2 weeks for a parcel. Been told numerous times it will be delivered 'tomorrow' but still not arrived. Last conversation I had with their CS department was that the delivery van had broken down. After all the false promises - don't think I believe their last statement.”

Helpful Report

“This business deserves a ZERO rating! with its rude customer service reps and ridiculous delivery times, I received a birthday delivery at 7 pm instead of 16:00 at the latest. Thank you to all the customer service department..NOT! stay away from this business”

Helpful Report

Good Afternoon Sergio, We are so sorry to hear of your disappointment regarding this order. Please accept our apologies for the delay on your order. Regards, Natasha. Customer.relations@apc-overnight.com

“Had a problem with a delivery.APC sorted it out and a lovely lady delivered just now. Thank you for going the extra mile. ME4 3”

Helpful Report

Good Afternoon, Thank you for your excellent review and positive feedback. We are so pleased you are happy with the service! Regards, Natasha. Customer.relations@apc-overnight.com

“Absolutely discussed, extremely poor service. Have now waited over 3 weeks for a delivery and despite the confirming a new day and delivery time, I have waited in all day and still no delivery. They are supposed to be 24 hours but you can’t contact them after 5pm. Awful service.”

Helpful Report

Good Afternoon Terry, Please accept our apologies for the disappointing service regarding your order. Please could you email us directly, along with your consignment number and delivery postcode so we may assist you further with this. Regards, Natasha. Customer.relations@apc-overnight.com

“Re ordered delivery, was home waiting for it then ticket closed. No card through door, no delivery. Can't reach anyone on the phone. Seem this is the company MO.”

Helpful Report

Hello, Thank you for contacting us and I'm sorry to see that you haven't received your parcel. Please may I ask you to email your consignment number and delivery postcode and I would be more than happy to assist. Jamie customer.relations@apc-overnight.com

“Don't bother taking a day off work for your 'next day' delivery. They assured me several times the package would arrive yesterday. Obviously it didn't. This isn't the first time this has happened. What is the point in having a service you can't stick to? We have lives too, also jobs to get on with, and bills to pay. This company needs to take a long hard look at itself and realise you can't not deliver when you are meant to. In other industries you get fired. Unfortunately the only method of ensuring this poor service doesn't get ignored is to write a public review to make your client base aware of you malpractice or should I say, not being able to do a simple job. I've had to take another day off work to make sure I am home to collect the package I was 'guaranteed to arrive today' and another day of lost income. Let's say I'm not confident they will deliver again... UPDATE: I've emailed, and they have responded with totally conflicting information to the folks who I spoke to twice on the phone. Phone people said my package is out with the driver and will be delivered by 5:30pm, whereas the email help has said my package is in the warehouse. Madness! ANOTHER UPDATE: I called APC again and now the same guy is telling me he doesn't know if the package is in the warehouse or with the driver. It's 5:33pm. Another no show. Another day wasted at home. I've lost 2 days worth of wages. Disgusting behaviour. AVOID!!!!!!! YOU'VE BEEN WARNED!!!!”

Helpful Report

Hello, Thank you for taking the time to leave a review and I'm very sorry to see that this has happened. Please may I ask for you to email your consignment number and delivery postcode to the below address? And I will be more than happy to assist. Jamie customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,668 reviews