Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,669 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i live with 4 other people and we are not related. Its a block of flats. They just drop the 'we missed you ' card but never wrote my name. i ignored the card for 2days coz wasn't expecting delivery on that day. suppose its 2 of us expecting a parcel! The other guy will take the card to his room and call APC. He will discover that its not his and might not bother notifying me. Next time if i buy something will instruct the sender not to use APC. Southampton”

Helpful Report

“APC Overnight Courier delivered urgent parcel to wrong address. Flat 3 instead of shop 3. A very rude male in customer services, told me that the driver has every right to deliver to another address if we are not there. He did not leave a card in our shop, letting us know were the parcel is. Very bad service alround.”

Helpful Report

“Awful. Don't let you know what time to expect delivery until very late and won't accept instructions to leave with a safe place or a neighbour (who have been in during both attempted deliveries). Please don't use them vendors!!”

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“Absolutely useless Do not use them ever Missed my delivery by 5 minutes and was told it wouldn't redelivered until tomorrow. So I go back to work only to get another email 30 minutes later saying I missed it again! Rang the depot 4 times and they were worse that useless. Don't bother”

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“The most awful company ever used. The driver didn't take any notice of my note and apparently couldn't even be bothered to post the calling card through the door, just wedged it on the side. DO NOT USE”

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“Worst experience ever.... I am trying to pay attention to my delivery services at the end of the payment, never again with apc overnight, refused to deliver my parcel, suggested I should pick it up myself. I am literally so upset with them.”

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“I thought Hermes was bad but wow this win hands down took me a week to finally get my parcel delivered actually speaking to them on the phone assuring me i will get a phone call from driver which never came eventually got it delivered to a neighbor but didnt post a card through my door telling me they had done so AVOID USING THIS BUNCH OF IDIOTS WHO HAVE NO IDEA ABOUT CUSTOMER SERVICE#”

Helpful Report

“Three times in a row, from different online shops, drivers not attempting delivery instead of this they just log in that delivery was refused. I have CCTV outside my property and nobody came to deliver, each time I had to pop to the depot. Pathetic and dishonest company.”

Helpful Report

“No delivery received or attempted after 10 days. Sender contacted them and the parcel was located in the Abingdon depot. I just have to call the to rearrange delivery, but as nobody will answer the phone, even this is seemingly impossible.”

Helpful Report

“I don't think i an explain in this little space just how bad these bloody clowns are. I have been waiting two weeks for a delivery that these asshats have delivered to the wrong address 6 times! And to make it worse the address they have tried to deliver to and have left cards at is an EMPTY BARN. Yes APC Overnight think that i run my Laser Engraving business from an empty barn with no door or electricty. The driver even took a picture of it. When i finally manged to speak to someone who had the pictures of the barn it took 8 attempts for her to take my mobile number down! 8 Attempts!! I dont care who you employ or what part of the world they are from, But if they cant understand english then dont employ to answer phones!!! AVOID THIS COMPANY LIKE THE PLAGUE!!! UTTER INCOMPETENCE!!! TOTALLY IGNORANT CALL STAFF!!! MORONS FOR DRIVERS!!!”

Helpful Report

“Still trying to arrange redelivery of a parcel that was originally meant to be delivered on 21st December. We’re now 5 or 6 rearrranged deliveries down the line, I have emailed and called to ask them to leave the item in my storm doors (not a problem) and came home today to another card saying they had been unable to deliver. Utterly shambolic”

Helpful Report

“Thieves!!!! I ordered some Beer from a local Brewery during the festive period. And It mysteriously disappeared. I them Phoned/ emailed no reply and no apology!”

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“Worst delivery experience ever. Booked redelivery for December 24th, driver never showed up, phones not answering, in fact any tracking stopped at 1pm. Now APC is denying there was a redelivery attempt on the 24th, despite some screenshots and online confirmations being produced. The company then arbitrarily decided to re-deliver on the 28th, guess what - no show again! The delivery route made no sense, driver was bouncing between West Dorset towns like an unguided missile. Having just been 5 minutes away from our house the driver took his next delivery an hour away, no wonder he is unable to compete the route again and again. Customer service is completely unhelpful "I do not know if he is going to make it today".”

Helpful Report

“Paid for next day delivery. I ordered 3 items and ive only got 2. I've been waiting now for a week and your stupid ass company can't deliver. I thought yodel was the worst that was until I used you”

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“Website easy to use, tracking location of driver and your position in the queue of deliveries is great. My order was three hours late, probably due to Christmas busy time, but being able to locate driver was a good stress reliever...on the way!!”

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“Rude, unhelpful and couldn’t care less. Will never use this retailer as long as they use this courier. Amazon set the customer service standard and useless businesses like this deserve to go out of business. Never received item and had to ask for refund. Amateurs.”

Helpful Report

“I disagree with everything on this site. i have been using APC for 11years as an online seller. delivering my parcels is a must for me as i promise an overnight delivery. All couriers have problems BUT APC are always on hand to help. the customer service is second to none and no call centers. yes there are issues but none that they dont do everything they can to resolve. i have used all the other carriers in the business and I rate APC as the best. please ignore the bad reviews on here as people are quick to point the finger.”

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“Worst delivery APC or Team C .My first review,but that company is terable! Not leaving cards, my work opening time is from 10 morning ,but APC come before 10 and not call me,not leave to neighbor and not leave card.And when i call to depo ,that parcel been gone...”

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“I had to leave one star as no option to leave zero. Item two arrived. Item one did not. I was told they had never received it from the sender however according to the online system it was delivered!? Shocking service and I've lost more than £100.”

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“My friend sent me a parcel a week ago and it still hasn’t arrived. It was meant to be delivered to my work address. Upon further investigation it says it was signed by an M Davids but theres no one by that name at my workplace. So who the hell signed for it and where is my parcel?”

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Apc Overnight is rated 1.4 based on 1,669 reviews