Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,669 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Trio Logistics is part of the APC Overnight group. Trio Logistics says on it’s website that it’s “a Local, family-run business meaning you get that personal touch”. Yeah right.....! I had a package delivered on 4th April 2017 by Trio, their driver demolished a small drystone wall at the entrance and two posts put there to protect it. I emailed them immediately but it took until 28th April for Darren Graham (owner) to get someone to inspect the damage and 15th May to get a response to my email. More chasing with no response so I escalated it to APC in June who provided contact details for their insurance company. More chasing in July and August and an acceptance of liability from the insurance company. More chasing and an email from Darren Graham in September that Trio refuted the damage and needed video evidence...... 5 months after the event. Apart from the £250 to repair the wall, Trio has wasted 10 hours of my time following this up. Go with DHL, UPS, Fedex/TNT if you want a decent reliable service and the customer service to back it up.”

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“I have held for 40 minutes now and been passed from pillar to post. Never experienced worse customer service in life. Very frustrating and time wasting and made to feel like your complete inconvenience questioning why the parcel has not yet arrived. Our delivery has been out twice and both occasions states calling card left, but nothing was actually left, then you are made to feel like a nuisance to ring up and ask where it is. Absolute nightmare, would never use again.”

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“Won't leave a parcel even with a signed instruction to do so”

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“Crap. I will honestly boycott any retailer who uses this courier. COmpletely inflexible, they only want to deliver on their terms and you MUST be in, even if they don't turn up when they say your only option is to arrange another day. Will not allow you to leave with a neighbour or in a safe place - which usually means they aren't fussy who they employ as drivers (risk of theft). As a recipient you have to put up with the vendor's choice of courier, so the only power we have it to NOT BUY FROM ANYONE WHO USES THESE GUYS.”

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“Sat in all day waiting for my delivery checked tracker in the afternoon it said no one answered the intercom so driver took it back, I don't have an intercom ? Whose house did he go to? Idiots”

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“Very poor service and customer care on telephone needs training and I wouldn't recommend this company”

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“I called APC the day before the delivery was due to say that I would not be at home, I would be at work and I could collect it form their depot. They agreed. The next day I called the depot to check it was there and the member of staff said "yes come and get it". I turned up at the depot- waited for 10 minutes while they looked for it - then they came back and said - "its gone out in the van". I got home and there was no card left. I called the depot two days later and asked where is my parcel. They said "its at the depot and it has been scanned". I went to the depot- waited for 10 minutes. Bloke came back - "its gone out in the van". Absolute muppet show.”

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“Terrible service, terrible communications, no customer care, they should be shut down, booked a delivery (online) for next day 0900 security, using the online booking the drop down accepted the time of delivery and then with out telling us it was amended too 16.00, great when your sending (live fish) GREAT CUSTOMER CARE, BUNCH OF IDIOTS, this is not the first time live fish have either been killed and boxes crushed TERRIBLE, TERRIBLE SERVICE”

Helpful Report

“Instructions given were that I would be here to take delivery at my front door but as no one had called by mid-day I phoned the company from whom I had purchased the goods. They checked on tracking and advised me the goods had been delivered 45 minutes earlier. Not so. No knock on the door, no goods left outside. After contacting the head office and then the local depot I was advised the goods had been delivered at the claimed time. The driver had a photograph of the goods left on the front doorstep "as per instructions". (fiction) It turned out the package had been left on my neighbours front doorstep in bright, hot sunshine. Really good for the fish inside ?????????. Absolutely terrible service.”

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“Poor service every time,Never even managed to get anything delivered from them just a card and told i can collect from 40 miles away,At their depot”

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“Terrible company To Use Loses parcels, Late Delivery (Overnight = 2 / 3 Day) , Tracking Abysmal. Unless you have to use them because you have perishable items I would suggest you use someone else”

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“It took four full days of waiting in, chasing, hassle, engaged lines, broken promises etc to finally get a "next day delivery" parcel at 6pm on the fourth day. I now tell my suppliers I will only order on the basis that APC are not the couriers.”

Helpful Report

“""To paraphrase the Heineken advert" Probably the worst courier in the world" Despite leaving my phone number on the door and again on the paperwork accompanying the item the driver chose to leave a ticket as he said it was quicker to write a ticket than ring.Having to do two runs to the same address is saving time? On speaking to the depot, I was advised it would go out next day instead but to ring to check the enext morning. A cynic would say they are a busy company, I rang every 15 mins throughout the day until 8 pm and got engaged tone, same from the head office. Sounds like taking the phone of the hook to avoid customers. Finally delivered 2 days later.As a buyer for goods we dont get to choose which company is used to deliver our goods but this company stinks for customer service from the drivers, to the depot and on up to head office.”

Helpful Report

“This is my first use of this company and it will be my LAST, the seller i ordered from used them in good faith for them to deliver my parcel and here is where my experience turns from great to absolutely DISGUSTED, they have the nerve to lie thinking itll be fine i cant be bothered to deliver here so ill just say i attempted delivery and customer service will stick up for me. Well for this lazy delivery driver i have CCTV on my house so have evidence that no one came near my house that day im absolutely Fuming that he has lied as he was too lazy to delivery. I will now check when i buy items if they use APC i will then take my money elsewhere and not use any person or company who uses this shambles of a company. I will also be posting this review at anychance possible i have and everyone i speak to i will inform them never to use apc! This delivery driver should be SACKED!!!!!”

Helpful Report

“Over 3 weeks late, called everyday and got bounced around or put on hold then hung up on. Never called back when they said they would. Couldnt get hold of a depo for 5 days, even APC could not get hold of the depo. Lost package, then found it making claiming for a lost item difficult. Then after it had been found a a new delivery date set (overnight) was 2 day late. Still waiting on a call back so I can complain as the complaints office was not in. Communication was terrible, as I feel I have spoken to most staff members on the phone only one 1 was not polite but all had a late of information and ability to help.”

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“Unfortunately I had to collect my package from the Exeter Depot. I have never been to such a filthy place of work in my life - it's a case of wipe your feet on the way out. I feel very sorry for the staff who have to work in such appalling conditions - the management should be ashamed.”

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“Utterly useless and incompetent. On two occasions for two separate parcels over a span of a year I've had the same problem receiving things via their 'service'. Both times I have missed the initial delivery attempt and both times I have re arranged delivery. Which is then ignored by them completely as they try again when they choose and then return to sender all before the re arranged delivery time.”

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“Absolutely useless bunch of morons. Pretend to deliver parcels! Bottom line is, they can't be bothered to do their job and expect you - the customer - to come and get the parcel from them. Stay well away from these jokers ...”

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“What an awful company this is!. Unless your home all day every day to receive the delivery, then consider it lost. They actually pretend to deliver - I had two cards through the letter box saying "we missed you", so I downloaded the app on my phone to track the parcel - oh by the way they don't deliver every day of the week - according to the app they tried to deliver Tuesday and Wednesday...so why did I get 2 cards on the Wednesday then....now the app says my parcel has been delivered but not signed for...so who knows where it's been delivered to - certainly not me. This isn't my first bad experience with these muppets...the last time they lost a parcel for four months!. They really are a bunch of first rate bell ends and no, they don't reply to emails or complaints and if they do bother to pick up the phone, they couldn't care less. How these idiots are still in business is beyond me. Stay well away from them at all cost.”

Helpful Report

“Quite possibly the worst parcel service available. Pretended to deliver my parcel when we were home all day. When finally tracked them down to redeliver they promised delivery again and once again failed to deliver saying they ran out of time - how much time do they think customers have to sit around waiting? 6 days to deliver a parcel to a house 8 miles from their depot - I will at every opportunity given make sure everyone realises what an unreliable, uncaring company this is. Oh complaints are as bad still waiting from a response from them too about as reliable as their delivery - use DPD if given an option and keep your buyers experience a happy one.”

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Apc Overnight is rated 1.4 based on 1,669 reviews