Name: Apc Overnight
Rating: 1.38

“Redditch depot are a shocking outfit.. Never deliver when the track confirms there meant too... I actually worked for this company for a few months and left as its so poorly run... Still working from paper and the whole process is 10 years out of date.. The company will never evolve as they only employ friends or family and ppl that have never done the job, cause ppl who have done courier work make them aware how bad and poor there whole set up is”

Helpful Report

Good Afternoon, We are so sorry to hear of this. Please accept our apologies for any inconvenience caused. Natasha customer.relations@apc-overnight.com

“They get the medal for the worst delivery outfit, I have ever encountered. my item was to be delivered on Wed/Thur - no times given, you are just supposssed to just sit behind the door, tracking is useless, Thursday night I managed to find the local depot it was being held in, and emailed them, the manager said it would be delivered next day Friday, again waited, again no show. I then emailed them and said I would not be able to take delivery now till the next Wednesday, as like most people I have a life. I heard nothing back. I emailed the compay I bought it from, and explained the situation, telling them, if it was not delivered next Wednesday, then I would be cancelling my order, on the tuesday I had to come home to pick something up, and low and behold this company rang the bell to deliver, very fortunate I was there. This was a new wooden bed frame, the new mattress had arrived the day after I ordered it, and I was left with a new mattress blocking the hallway for 10 days. before I order anything again, I shall be checking with the company to see which delivery service they use, if its Apc - I'll shop elsewhere, couldn't give no stars,”

Helpful Report

Good Afternoon, We are so sorry to hear of this. Please accept our apologies for any inconvenience caused. Natasha customer.relations@apc-overnight.com

“Worse than useless POS outfit Avoid at all costs”

Helpful Report

Good Afternoon Perry, We are sorry to hear of your disappointment. Please accept our apologies for any inconvenience caused. Natasha customer.relations@apc-overnight.com

“APC failed to deliver a boiler part that I paid £12 next day delivery for. They are now telling me I won't get it till Monday 14th despite the part being despatched on Thurs 10th. Absolute shocking customer service from both a man and lady that I spoke with. If you have a choice of courier service avoid these lot!”

Helpful Report

Good Afternoon, We are sorry to hear this, If you need any further assistance at all regarding this, please feel free to contact us directly. Natasha customer.relations@apc-overnight.com

“APC failed to deliver a boiler part that I paid £12 next day delivery for. They are now telling me I won't get it till Monday 14th despite the part being despatched on Thurs 10th. Absolute shocking customer service from both a man and lady that I spoke with. If you have a choice of courier service avoid these lot!”

Helpful Report

Good Afternoon, We are sorry to hear this, If you need any further assistance at all regarding this, please feel free to contact us directly. Natasha customer.relations@apc-overnight.com

“It's really easy to sum this company up with one word "CRAP". Online tracking is "CRAP", trying to get through on the phone (waited over an hour on the phone, in a queue. Yes, I actually had the patience to wait but the best bit, I gave up after an hr as my patience finally ran thin) so customer service "EVEN CRAPPIER". You're better off driving to wherever it is (however far)your item is being delivered from than dealing with this "CRAP". I hope to never, ever deal with this company ever again and my thoughts are with those who are currently using this "SHAMBOLIC" company!!!”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Went on to track on the 10th December saying at depot, went on this morning no sight of my parcel what so ever, I have absolutely no idea were my parcel is. Really not good, I now have to contact the seller and cancel order as it is expensive and cant afford to be without the parcel. Its the first time I have heard of apc and with the looks of the reviews it will be the last time I hear of them, never again”

Helpful Report

Good Morning, I am sorry to hear this, if you require any assistance with your delivery please email me the 7 digit consignment number and delivery postcode so I can look into this for you. Jemima customer.relations@apc-overnight.com

“Great service 😀👍”

Helpful Report

Good Morning, Thank you for your great review! :-) Jemima Customer.relations@apc-overnight.com

“Unfortunately I was at work for the first attempted delivery, so I had to rebook my delivery date, so I chose a day when I would be at home! However another attempted delivery was made a day early (Why?) So back on the phone to ensure my items were put back out for delivery on the day I first requested, why do you give delivery times? Sat at home throughout the delivery time that I was given just to get a text 10 minutes before the end of my 2 hour wait saying that delivery was attempted and no one was in! Another phone call to the depot to get the driver to return as could only be 2 minutes away, APC showed me photos of the attempted deliveries however could not send one of the time I was at home, now today been at home for over 10 hours waiting for a redelivery and a dozen phone calls and still no parcels. First of all your company is in breach of its contract with the sender, secondly you are also in breach of your contract in the service that you offer the receiving customer. If you wish to check this out my consignment number is 6973. So now I will have another day ruined waiting for your incompetence staff, to deliver my parcels!”

Helpful Report

Good Morning, I am sorry to hear this, if you require any assistance with your delivery please email me the 7 digit consignment number and delivery postcode so I can look into this for you. Jemima customer.relations@apc-overnight.com

“Terrible company. Should be bankrupt. Full of cheats and liars, assuming you can reach them at all.”

Helpful Report

Good Morning, I am sorry to hear this, if you require any assistance with your delivery please email me the 7 digit consignment number and delivery postcode so I can look into this for you. Jemima customer.relations@apc-overnight.com

“Useless company. Should be bankrupt. Never delivers as promised. Tracing app that never works. Lies about attempted deliveries. Phone always rings out. Strong advice: absolutely do not use this company”

Helpful Report

Good Morning, I am sorry to hear this, if you require any assistance with your delivery please email me the 7 digit consignment number and delivery postcode so I can look into this for you. Jemima customer.relations@apc-overnight.com

“An APC parcel was dumped on my doorstep whilst i was receiving a grocery delivery. It was not for me and address 200 yards from me. I am self-isolating so I can't take it to the right address, I called the APC number on the parcel. They said I had to call another number as it was a different company involved. I called this number for 30 mins and then called the APC number again. A very rude woman called Corina refused to help and said I had to stay ringing the number. I've never known such a rude response from a delivery firm in my life. I find it shocking that APC relinquish all responsibility for an incorrectly delivered parcel. Who on earth would want to use APC when there are so many other good delivery firms around. Appalling!!”

Helpful Report

Good Afternoon , I am sorry to hear this, please can you email me the postcode and 7 digit consignment number so I can look into this for you and get this collected. Jemima customer.relations@apc-overnight.com

“Awful company. You may as well not send anything as the items are never delivered. They stated attempted delivery two weeks ago. I was in. No card, nothing. Everyday called up arranged delivery with each day an excuse as to why they can't deliver from mis-sorted to missed off the can etc. Two weeks and no item....a very needed item at that. Many email confirmations of delivery yet nothing”

Helpful Report

Good Afternoon Daniel, I am sorry to hear you are having trouble with your delivery, please can you email me your delivery postcode and 7 digit consignment number so I can look into this for you. Jemima customer.relations@apc-overnight.com

“In honesty, this company doesn’t even deserve a 1 star rating. Was given delivery slot of 2 hours. Despite staying in all day, no one ever came to my front door, yet somehow status is that the parcel was delivered during the promised delivery window. Have tried to call, but no luck. Waited over 3 hours and managed to get from queue position no 11 to 1, but noone very answered my call - can only assume the 10 people in front of me gave up as well...... Sent email and message through the “contact us” function on their website - with same result”

Helpful Report

Good Morning, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“Stay far away from this Mickey Mouse company. Unprofessional and rude. They don’t have a clue. You won’t get your parcel either. According to them speaking to a manger is against protocol as well!!”

Helpful Report

Good Morning, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“Totally Useless Company,, they have lied 4 times saying its on the Lorry,, before you order anything, make sure the Delivery Company is not APC,, I really dont know how they are still in Business.”

Helpful Report

Good Morning Mark, I apologise for the issues you have encountered with your delivery, if you still require help with your delivery, please email me your 7 digit consignment number and delivery postcode so I can look in to this for you. Jemima Customer.relations@apc-overnight.com

“The most incompetent delivery service I have EVER had. APC are a joke. Two weeks my parcel had spent in a delivery depot in Doncaster, and if I had'nt chased it up, it would be still there now. The parcel was returned to the Seller in Manchester with no damage to it and zero explanation as to why it was returned to Seller and not to me. How any Company with an ounce of credibility can use these idiots is beyond me. Warning to others is, make sure your Seller doesnt use these Clowns as their Couriers. you will be sorry.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you had encountered. If you would like to email us, along with the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“Absolutely useless. I received a text on Thursday saying my parcels would be delivered between 4pm and 6pm but they failed to arrive. I emailed them no reply. I started to call them on Friday morning at 9:30 it was permanently engaged, they finally answered at 2:15 and then I was told it was not out for delivery that day. They said they would arrange for it to be delivered today (Monday) but nothing turned up. The tracking app, which has not been updated since Thursday, is now saying my items have been returned to the sender. I would never buy anything from a company who use this incompetent firm as their couriers.”

Helpful Report

Good Afternoon David I am very sorry to hear of the issues that you have had with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Paid for overnight delivery. It was picked up and then my parcel stayed in the depot for a week. Tried to pick it up from there as I needed the part. No joy at all. No manager to speak to.”

Helpful Report

Good Afternoon I am very sorry to hear of the issues that you have had with your delivery. Please feel free to email us, along with the delivery address and the consignment number, so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Placed an order the 27th November on a Next Day Delivery service. Order not received 30th Nov, been chasing package for days. Advised would be dispatched for delivery 4th Dec PRE 10am, (No Show) Advised they would get out on Sat 5th Dec PRE 12pm (No Show) Currently still no answers to when, where or why they are incapable of providing a service they so called provide! 10 days and still no package!”

Helpful Report

Good Afternoon Ben I'm very sorry to hear that you have experienced an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email

Apc Overnight Reviews

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