Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,659 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Poor quality of service.”

Helpful Report

Good Morning Andrew I am very sorry to hear that you have received a poor quality of service. Please feel free to email us your consignment number and the delivery address and we can look into this for you. Becky Customer.relations@apc-overnight.com

“Got a text message at 10:07am this morning. Text message said delivery would be today between 10:33 and 12:33. No delivery attempt in that time frame. Contacted company at 2pm and was told it should be with me before 5pm. 5pm comes, still no package. Then company replied it would arrive between 6 and 7pm today. Well, it's after 7pm and still nothing! Thanks for wasting my ENTIRE freakin day and repeadetly lying to me about delivery times! I had things to do today but couldn't because you wasted my entire day!”

Helpful Report

Good Morning I am very sorry to hear what has happened with your delivery, please feel free to email us the delivery address and the consignment number so that this can be looked into for you. Becky Customer.relations@apc-overnight.com

“Awful delivery company, no kind of customer service. Had a scheduled delivery on 2/10/2020 from 16:05-18:05 (got a text message from APC). At 20:30 got an email to say they attempted a delivery and failed. No calling card left. No one attempted delivery (I have CCTV and doorbell camera). I was also at home and husband was in the driveway at this time smoking. Seems delivery driver was lying about attempted delivery and couldn’t be bothered. Called office next day. Guy on the phone said it probably got too late and the driver just didn’t attempt delivery. Tried to explain to the office then in that case, just courtesy to let me know the delivery is delayed like other couriers do (which would have been fine) instead of making it look like it was my fault. He wasn’t having any of it. Very poor customer service and very irritating system.”

Helpful Report

Good Afternoon, I'm really sorry to read this poor level of customer services you have received, thank you for bringing this to our attention. Jemima. Customer.relations@apc-overnight.com

“Got up at 7am. Waited in all day, no delivery attempted and no card left. Called at 3:30 as driver had missed the 2 hour window, his phone was turned off.update on tracking then finally received at 9:30pm stating a delivery had been attempted at 8am (it hadn’t) and a card had been left (it hadn’t). My last delivery from APC had been a paid for Saturday delivery, they delivered on Monday with nothing attempted on the Saturday. Supposedly a premium service. Would choose any other courier which is saying something!”

Helpful Report

Good Morning Ben, I'm sorry to hear about the experiences you have had, if you would like me to look into your delivery, please feel free to email me. Jemima Customer.relations@apc-overnight.com

“The order arrived completely destroyed I contacted the seller who provided another Which was never delivered apparently due to apc destroying it Then the supplier sent another one which apc notified the delivery time less than 3 hours before it arrived. They said they put a failed delivery note through the door there was no note I applied for a re delivery for Friday waited in all day and called apc all day the company never answered the phone once The delivery never arrived and now customer services are not responding to emails as well as calls Avoid this company at all costs The reviews I have read this company should not be allowed to trade”

Helpful Report

Good Morning, I'm really sorry to read this, please can you email me your 7 digit consignment number and delivery postcode and I will look into this for you. Jemima Customer.relations@apc-overnight.com

“The order arrived completely destroyed I contacted the seller who provided another Which was never delivered apparently due to apc destroying it Then the supplier sent another one which apc notified the delivery time less than 3 hours before it arrived. They said they put a failed delivery note through the door there was no note I applied for a re delivery for Friday waited in all day and called apc all day the company never answered the phone once The delivery never arrived and now customer services are not responding to emails as well as calls The amount of bad reviews I have read are astounding”

Helpful Report

“Package (larder freezer) badly damaged , leftside totally crumpled and looks like it's been dropped from a height”

Helpful Report

Good Morning, i'm really sorry to hear your parcel was delivered Damaged. Jemima Customer.relations@apc-overnight.com

“Absolutely pathetic.been to the wrong house 3 times.after 3 calls and being assured it was out for delivery again i still never received my parcel.going to cancel my order with my supplier”

Helpful Report

Hello, I am very sorry to hear you have had issues with receiving your delivery If you would like this looked into pleas email your address and consignment number to the below email address Chloe customer.relations@apc-overnight.com

“Parcel arrived ok but the poor driver was absolutely tired out and stressed I think this company expect far too much out of their workforce, it's dangerous to expect drivers to deliver 100+ consignments in one day”

Helpful Report

Good Morning Mary Thank you for the review, I will ensure that your feedback is replayed to the depot. Becky Customer.relations@apc-overnight.com

“Paid £4.95 for next day delivery via APC. After an email and two phone calls, on each occasion receiving assurances my parcel would be delivered the next day, I am yet to receive anything. Would be zero stars if possible. If there is another delivery option available other than APC, chose this!”

Helpful Report

Good Morning I am very sorry to hear that you have not received your delivery, if you would like us to look into this please feel free to email your delivery address and the consignment number. Becky Customer.relations@apc-overnight.com

“Unable to deliver between nine and 5 Monday to Friday. I was told to collect the parcel between five and 6. I attempted this to be told it was out on the van. No apologies just a sarcastic response. I had called to say I'd be collecting it and was not told it was out for delivery. Unable to change shipping address and told to contact seller of the item if I was unhappy. Really poor”

Helpful Report

Good Morning Daniel I am very sorry to hear what has happened with your delivery, I will contact the depot regarding this. Becky Customer.relations@apc-overnight.com

“Got a email to say my parcel would be delivered between 14 08pm & 16.08pm i tracked the driver and he was 1.5miles away on drop 69 we were drop 74, then got a update time of 16.18 to 18.18 so over 4 hour's to deliver 5 parcels we stayed in and waited for a part i urgently need and nothing tracking had been switched off. People call Hermes but we have never had a problem with them.”

Helpful Report

Good Morning I am very sorry to hear of the issues that you have had with your delivery, please feel free to email me the consignment number and the delivery address so that I can speak with the depot for you. Becky Customer.relations@apc-overnight.com

“If I could give 0 stars I would. After the first failed delivery attempt with a card, I contacted APC via email on Thursday requesting delivery the next working day. As their office hours have changed to closing an hour earlier stated on the delivery card, the next working day would be Monday. Monday another carded delivery. I called APC and stated that I have been home on twice occasions and did not have anyone ringing the doorbell. Delivery was again re-arranged for Tuesday. Tuesday, still no answer, I went outside and found another carded delivery. Again called APC stating that their driver did not ring the door bell. They stated that since this is the 3rd attempt that they would not be attempting again and would hold the parcel at their warehouse for 3 days and suggested I make the 30 mile round trip just to collect it. As I stated this was ridiculous and that if their driver rang the doorbell I wouldn't be in this issue they hung up on me. I have tried contacting their head office on 0800373737 instead but no one answers the phone. I must add that I'm working from home so there is no way I would have missed all 3 deliveries, I also had deliveries on Monday and Tuesday mornings so I know the doorbell works.”

Helpful Report

Good Morning I am very sorry to hear of the issues that you have had with your delivery, please feel free to email me so that I can speak with the depot regarding this. Becky Customer.relations@apc-overnight.com

“Very disappointed. Given an estimated delivery time of 13:05-15:05 on the 28th September. At 13:30 the delivery driver was 24 stops away, 7.5 hours later they are now 11 stops away. I am not sure how a delivery driver can only delivery to 13 houses in the span of 7 and a half hours, I can only imagine it is a combination of poor planning when creating the delivery route and lazy employees. Still no delivery, and I am not optimistic that it will be arrive today at all. I have had to cancel the classes I had on this evening. A potential good evening wasted by an delivery service that can only be described as a trainwreck. For a company that are also called Swift Logistic Solution Limited, they are far from their namesake. To top it off, they have given no indication of an updated delivery time... or date.”

Helpful Report

Good Morning, I'm sorry to hear this, please can you email me your delivery post code and 7 digit consignment number and I can look into this for you. Jemima customer.relations@apc-overnight.com

“Parcel not delivered when they said they would. No info on where it is but say it is delivered randomly without actually delivering. Tracked all day but no update. And obviously after waiting one day no one is here to answer calls.”

Helpful Report

Good Morning, I'm sorry to hear this, please can you email me your delivery post code and 7 digit consignment number and I can look into this for you. Jemima customer.relations@apc-overnight.com

“Waited in all day for a parcel that I had received an email from APC to say that they would deliver today. The parcel wasn't delivered and no communication to say when I can expect it.”

Helpful Report

Good Morning, I'm sorry to hear this, please can you email me your delivery post code and 7 digit consignment number and I can look into this for you. Jemima customer.relations@apc-overnight.com

“Delivery arrived within the timeslot as given by the company we bought from. No info from Apc. We phoned the company to find out when it would be delivered as we heard nothing fom Apc. The driver was polite and on time. Goods in one piece. There needs to be more information as in emails text etc with the customer..don't leave us guessing.”

Helpful Report

Good afternoon, I'm sorry you did not receive any updates directly from APC, I am glad to see your parcel arrived on time and the driver was friendly. Jemima Customer.relations@apc-overnight.com

“Absolutely rubbish service ! The girl on the end of the phone has not a clue what she is doing. Drivers no road knowledge if they cant find a main road. I wouldnt of even given them a one still waiting on delivery after chasing for 3 days”

Helpful Report

Good afternoon, I'm sorry to hear that, please email me with your 7 digit consignment number and delivery post code and I can look into this for you. Jemima customer.relations@apc-overnight.com

“Waiting for days even tracked it didn’t turn up said they left calling cards with was false wasted days Waiting in for freezer joke company”

Helpful Report

Good Morning, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Expected a dilivery on the 12th didn't turn up had a email saying parcel being delivered on 14th didn't turn up I emailed them to find out what happened. Had a excuse they tryed too deliver somewhere else Had to re arrange delivery again so not getting my hopes up absoulote joke off a company I thought hermes were bad but these.”

Helpful Report

Apc Overnight is rated 1.4 based on 1,659 reviews