Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,702 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,702 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 42%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Email

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Fresh Food to be delivered next day arrived 5 days later. Food had to go in the bin. Replacement sent the next Friday and this is Sunday and it is still not here. The parcel is lying in Kilmarnock. 5 miles away.Shocking service.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

“Consignment number 0003389. Received email to say would be delivered between 7am and 2pm. So stayed in all day. Not yet received. Local depot say it hasn't even arrived there. Can't tell me if it could be delivered tomorrow. Sender informed me this was a named day delivery. No contact from apc.”

Helpful Report

Good Morning Em I'm very sorry to hear that your delivery remains outstanding. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to assist you. Maria customer.relations@apc-overnight.com

“No delivery, no way to contact. They ignore or hang upon you”

Helpful Report

Good Morning June I'm very sorry to hear that your delivery remains outstanding. If you would like to e-mail us with your consignment number and postcode, we will be more than happy to assist you. Maria customer.relations@apc-overnight.com

“I am angry because I have never met such an incompetent company, this shipment was and is very important,”

Helpful Report

Good Morning Agnieszka, Thank you for your review, I apologise that you have not received your parcel, I have seen your email and will respond to you asap. Kind regards Jemima Customer.relations@apc-overnight.com

“Don't receive Consignment Summary Dispatch Date:30 Nov 2020 Number of Parcels/Items: 1 Total Weight (kg): 19.01 Consignment Service Code: NC16 (Next Business Day Non-Conveyable Parcel) Sender's Reference: 112602 Parcel Journey At Hub (30 Nov 2020 20:23:27) At Delivery Depot (01 Dec 2020 07:50:27) Out For Delivery 03 Dec 2020 (01 Dec 2020 08:14:03) Delivery Summary Closed / Carded: 01 Dec 2020 (15:13:00) Search Again”

Helpful Report

“I was supposed to have a delivery today, I waited all day, my day was wasted, I did not arrange anything because I was at home”

Helpful Report

“Terrible customer service. Tried to rearrange delivery four times. First three times I was told it was re-booked for delivery, but it didn't turn up. Fourth time, I rang to try to arrange again and hung on phone for 15 minutes until I was at the top of the queue and then I was cut off! I have told the company I bought the item from that I no longer want it and they can deal with APC.”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Caused suicide in my family”

Helpful Report

Good afternoon Adie, Please can you email me at customer.relations@apc-overnight.com and I will respond immediately to you. Jemima customer.relations@apc-overnight.com

“Given a time slot and it was promptly ignored. Customer support only answer is "we are sorry, we are sorry", but nothing of use. Tracking website doesn't work. Trying to get in contact with the depo doesn't work. Worthless company”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Absolutely shocking service, the delivery man left 30 seconds after ringing the doorbell. Allowed him the first time, had to reschedule another two times. The third time, waited all day for the delivery, for him to ring the doorbell and leave briskly. Was then notified by the telphone service that he was already at his next stop, even though I phoned right after, with the driver lying saying he was there 10 minutes earlier. Notified that the package would be sent back to the sender, through no fault of my own. Absolutely pathetic and frustrating service, DO NOT use APC for reliable deliveries.”

Helpful Report

We are sorry to hear this. Should you require any further assistance, please feel free to email us directly. Natasha customer.relations@apc-overnight.com

“Waiting in for item. Clearly in. Items could have been left in the safe place. So angry.”

Helpful Report

Good Afternoon Alexia I'm very sorry to hear that you have encountered an issue with your delivery. If you would like us to look into this for you, please e-mail us with your consignment number and postcode. Maria customer.relations@apc-overnight.com

“Utterly useless, rude and impatient. Courier came in our absence (at work) with a really urgent item and left without delivery despite us having a parcel box the size of god. We weren't contacted to enable us to manage the delivery and when we called their "customer services" number the guy we spoke to was rude and unhelpful. He insisted that a signature is needed "because we're APC". Who on earth demands a signature during a pandemic??? This poor service has caused us untold grief. Unless you're happy to be forced to wait in for up to 8 hours for these people to deliver on their terms not yours then AVOID APC AT ALL COSTS.”

Helpful Report

Good Afternoon, Please accept our apologies for any disappointment caused regarding this. Could I kindly ask you to email us directly with your consignment number and postcode so we may assist you further. Natasha customer.relations@apc-overnight.com

“Delivered the wrong item and have lost the original item. Trying to find further information is impossible, I honestly don't know how APC is running a business with it's customer service. Every employee I speak to couldn't care less about my order. JOKE”

Helpful Report

Good Afternoon Steven, I'm sorry to hear this. If you could please email us your consignment number and delivery postcode we will look into this for you. Natasha customer.relations@apc-overnight.com

“Their delivery tracking is horrible it tells you nothing. They claim it was delivered yesterday but I have been in the last week 24/7 and I have no parcel to show for it. You cannot even get to speak to someone to help”

Helpful Report

Good Afternoon I'm very sorry to hear that you have encountered an issue with your delivery. Please email us with your consignment number and postcode and we will be more than happy to assist. Maria customer.relation@apc-overnight.com

“The seller I purchased live bugs and frozen mice for my snakes, sadly used this service. I received an email stating they would deliver in 2 to 3 days. I was hoping late Friday or on Saturday, as I work until 1pm Fridays but am off Saturday & no actual date or time was specified. I received a sorry we missed you card on Friday. I tried to book redelivery on Saturday via the website, but it wouldn't recognize the consignment number. I rang the number on the card & the operator I spoke to said he would book a redelivery for Saturday & it would arrive between 8am & 1pm. Never arrived & I waited in all day. So I sent them an email explaining the items were frozen food & live bugs & they would be no good by Monday & send them back to the seller. No apology for never delivering Saturday - no communication at all in response to email; but they did return the items to the seller who is now refusing to refund me because I wasn't home for delivery. But delivery day & time was never specified, nor avaliable with the tracking/service requested by seller. This is the second order from the same seller that APC has messed up. The first time only half the order arrived. Now I am fighting the seller for a refund of £41.54 because I didn't know to be in Friday & APC never delivered Saturday as requested & as they said they would. However the refund issue is between myself & the seller. Don't tell me to email APC as I already did Saturday the 21st of November. No reply. No apology. Nothing. Won't be making any purchase where APC is the courier again.”

Helpful Report

Good Afternoon I'm very sorry to hear that your have experienced an issue with your delivery. If you would like us to investigate this issue, please email us with your consignment number and delivery postcode Maria customer.relations@apc-overnight.com

“Absolutely awful. No delivery and no card but they sent an email stating it was delivered???? Due to lock down we have been in 24hrs a day. This isn't the first time they have lied about delivering!!! Why do companies use them?”

Helpful Report

Good Morning I am very sorry to hear of these issues. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“First attempt i wasn't at home my fault, second delivery slot was between 10:10-12:10 my wife was waiting till 12:10 they came 12:17, then I called them to rearrange delivery for next day it didn't happen and the day after they sent another delivery confirmation between 13:50-15:50 they came 16:37 and unfortunately I was in the toilet , I called the company straight away and the lady said that was third attempt and she hang out . Never use this company .”

Helpful Report

Good Morning I am very sorry to hear of these issues, please feel free to email us, along with the consignment number and the delivery address so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Was out when courier called on the Monday.Went on line and rebooked delivery for Tuesday asked for confirmation email which I received.Waited in all day Tuesday no parcel arrived.Rang Doncaster depot on Wednesday and the lady was very abrupt and unhelpful. She said that nothing was arranged for Tuesday and that the confirmation email was not proof that I had booked the delivery for Tuesday.During Tuesday I had used the parcel tracker and the parcel was marked as out for delivery on Tuesday but when I rechecked on Wednesday before ringing Doncaster that line about delivery on Tuesday had been removed.”

Helpful Report

Good Morning I am very sorry to hear of the issues that you have had with your delivery. If you would like to email us, along with the delivery address and the consignment number we can look into this for you. Becky customer.relations@apc-overnight.com

“The worst service in the UK. Second redelivery, didn't happen. It was my fault not theirs everytime. I was called a C^NT before being hung up on.”

Helpful Report

Good Morning Russell I am very sorry to hear of this. Please feel free to email us, along with the delivery address and the consignment number so that we can get this discussed with the depot. Becky customer.relations@apc-overnight.com

“DO NOT USE THIS COMPANY. NO SATURDAY NO PICK UP AND THERE DELIVERY HOURS ARE NOT REGULAR LIKE OTHERS.”

Helpful Report

Good Morning Paul Please feel free to email us regarding this. We do deliver on Saturdays, and our deliveries start from 8am. Not all of the depots within our Network are able to offer collections from the depot due to the current pandemic. Becky customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,702 reviews