Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,668 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,668 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Paid for next DAY delivery. Got a text saying packages would be arriving between 18:51 and 20:51 . I would not consider late evening a next day service. At precisely 19:51 I got a text saying delivery attempted but nobody in, card left. This is untrue. There were two of us in, both working, no music or television on. We would have heard a knock at the door and the dogs would have started barking as soon as the front gate was opened. In addition to that we live in a cul de sac and my home office looks out over the resedential road which is very quiet. No vehicle came down the road at all during the period they claim to have delivered because we are in national lockdown and everyone is indoors. No response to the phone line and next available slot for delivery is in 2 days. Would definitely never use this company again , which I had read the reviews before using them.”

Helpful Report

Good afternoon, I am sorry to hear this, Thank you for your feedback, if you need further assistance regarding your delivery, please email me your delivery postcode and 7 digit consignment number. Jemima Customer.relations@apc-overnight.com

“Staff are rude, not helpful, delivery 7 before I got my parcel, even then I had to contact the sender. Louise cook is no help at all, all delivery drivers don’t even attempt to come and deliver. Very very very very bad experience I’ve had with them. I hope no one ever uses their service”

Helpful Report

Good afternoon, I'm sorry to hear about this, thank you for bringing this to our attention. Jemima Customer.relations@apc-overnight.com

“Twice they have claimed to have tried delivery, No calling cards , liers . Obviously the drivers are not stopping”

Helpful Report

Good Morning, I'm sorry your parcel has not been delivered, If you would like me to look into this for you, please can you email me your delivery postcode and 7 digit consignment number. Jemima Customer.relations@apc-overnight.com

“Literally Hermes 2.0. As a key worker with endless hours I’d like to just simply receive a parcel when I’m meant to do it can be enjoyed on my days off. 2 days they were meant to deliver it. Twice they were 2 stops away from my destination. This company is a joke and your drivers and clearly skiving fiends who don’t give a damn about the service they provide. An utter joke I’d probably have had better luck with Hermes. I get told my parcel is at my local depot and now somehow it’s not there it’s at some other depot. This company is just full of excuses that are endless it is truly disgraceful and I wish I had never ordered using them as the stress I’m enduring just to get a simple TV is beyond ridiculous. I don’t ask for much and I don’t like to complain but I’ve never experienced such shambles with a delivery company in my life. Disgraceful. Would give 0 stars if possible as even customer service is whack.”

Helpful Report

Good Afternoon I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky Customer.relations@apc-overnight.com

“Tracking app said it had been delivered and signed for by me but I wasn't even in, my fiance waited in all day and nothing arrived so rang the customer service line and after an hour waiting I decided to leave it until the next day. Luckily my neighbour had it she came round and told me the delivery guy basically threw it at her. So not only did your delivery guy go to the wrong house he then took it upon himself to sign my name for the parcel. Would never use apc again absolutely shocking.”

Helpful Report

Good Morning I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address and postcode so that we can speak with the depot regarding this. Becky Customer.relations@apc-overnight.com

“Failed to deliver an item on two occasions, despite me being home. when I call the number I do not get through to a person and eventually, it hangs up. on the tracking information, it claims that delivery was attempted and carded either though neither of these things are true. My house was not buzzed and I was not given a "sorry we missed you card". can't get through to them by email or phone. what kind of company is this?”

Helpful Report

Good Afternoon Pedro I'm very sorry to hear that you have encountered an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Maria Customer.relations@apc-overnight.com

“A delivery that turned up 7 hours before it was meant to. A website to rearrange that doesn't work Nobody answering phone calls. So know way of rearranging Thanks a bunch”

Helpful Report

Good Afternoon Barry I'm very sorry to hear that you have encountered an issue with your delivery. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Maria Customer.relations@apc-overnight.com

“Terrible delivery company, I waited in all day to recieve my package and they didn't turn up even though they sent me a text saying the package would be delivered between 12 and 2pm, then I waited again for the second day and again still turn up, when I rang the depot to fi d out where it was the lady Abby said he wasn't delivering and the time slots that were text are just automated and don't mean anything, I tried to get them to deliver to my neighbour or new address I even said I would go meet the dri er or have him call me but they were not Interested in helping in any way. STAY CLEAR OF THIS LOGISTICS COMPANY, THEY LIKE TO SAY THEY ARE THE BEST IN WHAT THEY DO BUT THEY ARE 100% NOT. THE DRIVERS THE STAFF SUCH AS Abby and Lee are useless. Be warned!!!!!!”

Helpful Report

“The company was unable to deliver my package for 1 week as I work until 3pm daily. Every day for a week I have been calling asking to come after 3pm. In response, I hear "ok". The shipment cannot be delivered to a neighbor. This company is a joke. I have already applied for a refund from the sender. The depot is closed and no one is answering the emials”

Helpful Report

“Refused to leave in a safe place or meet up after to deliver parcel. Rude staff on phone who are completely useless”

Helpful Report

Good Afternoon, I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address and postcode, so that we can look into this for you. Becky Customer.relations@apc-overnight.com

“Well its a good laugh thats for sure. I should begin once upon a time !! Had a text on the 28th saying my parcel was coming after 2pm was in from 1.30 when it got to 4.45 i checked my emails to find they had come at 12.54 and left a card but no they didn't NO CARD Rearranged over their wedsite for it to be delivered on the 29th but had to ring them again to be told it hadnt gone through for some reason so they would deliver Friday by 4pm chased at 3pm to see if it was still coming oh yes i was assured the driver was still on his way but he had been at stop 42 for nearly 2 hours. Rang yet again at 4.45 to be told he had broken down so i wasn't getting my parcel. Rang the company i had purchased from they updated to a Saturday delivery for me . It didn't arrive then either. 2 November received a text say it was coming today so when i rung they said the van had broken down so I said dont give me that again so it was changed to a flat tyre. Not holding my breath for the delivery that should be taking place tomorrow. GAVE 1 STAR BECAUSE YOU CANT GIVE NONE.”

Helpful Report

Good Morning Maria I am very sorry to hear what has happened with your delivery. If you would like to email us, with the delivery address and the consignment number, we can look into this for you. Becky Customer.relations@apc-overnight.com

“I was out when my delivery came. I knew what the parcel was and contacted the office local branch. When I told them what it was and how special this parcel was. The driver came back within 15 mins of my call. I can't thank them enough. This to me today was a very kind and thoughtful thing to do. Many thanks APC.”

Helpful Report

Good Morning Jan It is great to hear that the driver came back with your delivery, thank you for this lovely review. Becky Customer.relations@apc-overnight.com

“The service is substandard and the customer services is poor-quality. I would in the future tell friend and family member not to us this APC Overnight. There are better delivery companies who respect there customer.”

Helpful Report

Good Morning Anthony, I am very sorry to hear that the service you received was substandard. Please feel free to email us with the delivery address and consignment number so that we can look into this for you. Becky Customer.relations@apc-overnight.com

“Left parcel on my front door on a busy street. Lied through their teeth about were they left it. Now stolen...”

Helpful Report

Good Afternoon I am so sorry to hear of this issue with your consignment. Please e-mail us with your consignment number and postcode so that we can look into this for you. Maria Customer.relations@apc-overnight.com

“My package was receipted at their depot PJ Couriers, sealed and packaged onto APC transport but then disappeared into thin air and no one can find it”

Helpful Report

Good Morning Tim, I am sorry to hear this, please feel free to email us along with the delivery address and the consignment number. We will be happy to look into this further for you. Natasha, Customer.relations@apc-overnight.com

“No tracking info update Manchester branch don't answer the phone don't reply to answer phone message don't turn up for re delivery.”

Helpful Report

Good Morning Steve I'm very sorry to hear that you have encountered these issues, if you need any assistance with your delivery, please e-mail us with your consignment number and postcode. Maria Customer.relations@apc-overnight.com

“Driver didn't knock letterbox. Phoned APC to complain and customer service said their drivers wouldn't not chap letterboxes. Parcel contained perishable food. Only realised the parcel was there because I had to go outside to see what workmen were doing. When I phoned APC to find out when the parcel had been delivered I was told it had been delivered 15 minutes previously. Is it so hard for a driver to let you know about deliveries made to your door? APC= 1 out of 10”

Helpful Report

Good afternoon, I'm sorry that the driver did not knock, thank you for your review and feedback. Jemima Customer.relations@apc-overnight.com

“Got an email saying I wasn't in to sign for goods and that a card had been left. I was in all day, and no card has been left. All you had to do was knock or ring the doorbell!”

Helpful Report

Good afternoon, Im sorry that the driver did not knock, thank you for your review. Jemima Customer.relations@apc-overnight.com

Good afternoon, I'm sorry that the driver did not knock, thank you for your review. Jemima Customer.relations@apc-overnight.com

“Rubbish service,theres no where on the email to request,leave in a safe place. Other companies like DPD etc do,never shop again with anyone who uses APC.”

Helpful Report

Good Morning, Thank you for your feedback, we will take this on board. Jemima Customer.relations@apc-overnight.com

“with the covid situation other delivery companys take a photo of the delivered item on the door step for which is proof that the item is delivered if the recipient is not in. not with APC i had to collect the item, pointless really as all i needed to do was re-order as it was free delivery?”

Helpful Report

Good Morning Michael, Thank you for your review and feedback, we are only able to leave a parcel safe if it has been requested or approved by the sender of the goods. Jemima Customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,668 reviews