Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,669 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,669 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Absolutely amazing came early I ordered fish and none of them were dead came safe”

Helpful Report

Hello Connor, thank you very much for providing feedback on the delivery of your fish. We understand how important timing is when delivering fish and are pleased to hear you found the delivery to be amazing. We hope you will continue to use our services in the future. All the best Leanne customer.relations@apc-overnight.com

“Prompt and professional delivery Thank you .”

Helpful Report

Hello Andrew, thank you very much for taking the time to leave feedback on you recent delivery. Glad to hear the delivery of your item arrived promptly and delivered professionally. Your review will be forwarded to the appropriate person. All the best Leanne customer.relations@apc-overnight.com

“Cheerfully driver and all GD.”

Helpful Report

Hello David, thank you very much for providing a 5 star review. We are pleased to hear the driver was cheerful. We will forward your feedback to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

“So, if I am never at home during work hours, how am I going to receive my parcel? Nobody is going to go all the way to ESSEX depot to pick up a parcel when you could of easily asked a neighbor to sign for it. Can't believe the company I made my purchase off is even using you guys as a primary delivery courier if you can't be flexible.”

Helpful Report

Hello, thank you for taking the time to leave feedback on your recent delivery experience, we are sorry to hear you are not happy with service provided to you. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, all of these services would need to be selected by the sender and also permission received from them. As the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. Our team would like the opportunity to investigate your review further unfortunately, no delivery or consignment details were supplied in your review to allow me to identify your details. We would be very grateful if you would contact our team at customer.relations@apc-overnight.com with these details. We apologise the service was not as you had expected on this occasion. Thank you Leanne customer.relations@apc-overnight.com

“Order was scheduled for 30 April between 13.53 & 15.53. We were home all day, no driver showed and no communication. Contacted supplier who themselves contacted APC, they had no satisfaction on why delivery wasn’t completed. Expected delivery to be made first thing on 1st May and have just had text saying between 14.18 & 16.18, we will not be available to receive. Very poor customer service and communication. Original delivery driver should be reprimanded, his actions have sullied the name of a reputable supplier. If I could give ZERO stars I would”

Helpful Report

Hello Michael, we are sorry to hear of your experience, We would like the opportunity to investigate your review further via our Head Office. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“All delivered in very good time - earlier than I thought - the tracking number seemed to be stuck on number 1 and it was estimated I was number 10 therefore it was hard to estimate when the parcel would come - !!! just a blip on the tracking system today I suspect! Nice surprise when it arrived quite early! Beautifully packed all in good condition. A Friendly efficient driver also.”

Helpful Report

Hello Alison, thank you for taking the time to leave a 5 star review on the delivery of your item. We are sorry the tracking was not working as it should we will discuss this further with the team. Thank you for advising. We will certainly forward a copy of your 5 star review to the relevant person. We hope you will continue to use the services of APC Overnight. All the best Leanne customer.relations@apc-overnight.com

“Quick, efficient and on time, as promised”

Helpful Report

Hello, we are pleased to hear you found the delivery to be quick, efficient and on time. Thank you for taking time to leave feedback. All the best Leanne customer.relations@apc-overnight.com

“Very quick delivery and I was able to track my package”

Helpful Report

Thank you very much providing feedback on your recent delivery. We are pleased to hear the delivery of your item was quick and you were able to track your package. All the best Leanne customer.relations@apc-overnight.com

“Delivered safely when expected. What more can you ask”

Helpful Report

Hello Tony, thank you for the 5 star review, great to hear the delivery of your item was delivered safely. A copy of your feedback will be forwarded to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“The delivery 20 minutes early, so time keeping is excellent”

Helpful Report

Hello David, thank you for taking the time to leave feedback on your customer experience. We are pleased to hear the delivery of your item was delivered as expected. Your review will be forwarded to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

“Very friendly drivers. The depot staff at the Manchester branch always helpful if we have an issue”

Helpful Report

Hello, thank you very much for providing feedback on your delivery experience, we appreciate you taking the time to advise how friendly the drivers and staff at the Manchester depot are. We will certainly forward your review to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“Brilliant service. On time, driver was polite and pleasant and package was in perfect condition. Highly recommended”

Helpful Report

Hello Peter, thank you very much for taking the time to leave a review. We are pleased to hear you received brilliant service and the driver was polite. We appreciate you have taken the time to leave feedback. Your review will also be forwarded to the appropriate person. Thank you Leanne customer.relations@apc-overnight.com

“I usually just reorder the same product elsewhere and ignore these guys. They don't deliver to the neighbour or a safe place no matter what. I offered a letter saying that I take full responsibility, they are just rude and don't care. I work the whole week so it's impossible for me to get a delivery from them. For important deliveries I tell the sender not to use these guys. They are more than 20 miles away, last time I went there to pick something up they didn't want to hand it over because my passport wasn't enough, they wanted 2 types of proof. Very annoying.”

Helpful Report

Hello Lars, we are sorry to hear of your customer experience. Should you wish to have your item left safe, permission would need to be obtained from the sender as they are our customer. We can only deliver an item as per their instructions. Once, we have received approval to leave safe we can then do this for you. To collect an item from a depot, you would need to take I.D with you that shows the delivery address the item is being delivered to. We understand customers lead busy lives and apologise the service was not what you expected it to be on this occasion. Unfortunately, no delivery details were provided in your review in order for our team to contact you direct and discuss your review further. Our team can be contacted at customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

“Earlier today i phoned there customer service team. I believe the representative was a female. I was enquiring about my item which should of been delivered weeks ago, that I hadn’t received yet. I was horrified at the response I got. I was belittled and made out to be a liar. This upset me and caused me a lot of stress and with being pregnant this was awful. I’ve never been spoken to in this manner by anyone that deals with enquires and customer care. There was no Care in her voice what so ever. She then proceeded to say a woman called such and such had signed for it at my address. I was confused and clearly my mind was like who is this woman and why is she signing for my deliveries outside my house. Confused and upset with the woman on the phone stating 'i can see on our GPS it was delivered to your door! Blah blah blah. I was deeply upset. Now luckily after crying to my sister she then explained to me that a woman at the same number house on a different street next to us goes by that name. How bazaar. I then phoned back and was put through to a male member of the customer service team. He spoke with a calm voice and dealt with my enquiry with excellence, empathy and care.”

Helpful Report

“Shame you cant leave no starts, Item paid to deliver next day and posted in the morning, The place of delivery only 20 miles away. Call them next day all i get not getting delivered today. No sorries no apologies. Unprofessional and unreliable just shows why they have 1 star review.”

Helpful Report

“Useless! I have taken the day off work specifically to wait for this important delivery. I live in a ground floor apartment and the driver has definitely not been to my door otherwise id have heard it. I popped outside to take the bins out and noticed the card half hanging out my letter box saying id missed them? As I came to the depot in Nottingham to resolve the issue, standing with me was another dissatisfied customer waiting, from the same postcode as me, we were both met by an extremely rude and dismissive manager. Disgusting service and a complete waste of time. Fortunately, after some arguing and me demanding she contact the driver as I would be happy to meet him on his route to get my package if necessary, she did eventually concede and contact the driver to redeliver. In his defence, he did not complain and was polite and friendly when he arrived. Would much rather have avoided this entire scenario in the first place though. This is not the first time this has happened with APC Overnight, yet no other delivery service seems to struggle with delivering items to me. I have no idea how they are still in business and wish there was an option for zero stars!”

Helpful Report

“I wish that i could give zero stars, what a useless company, whoever covers their Surrey area should be put out of business. Almost every time they miss the deadline, not by minutes but by days, with more excuses that days in the year. I have now stopped using suppliers that choose to use APC as their preferred courier company. I'll be glad when companies like this become extinct, they are dinosaurs in a modern world.”

Helpful Report

“worst service ever! I waited in all morning - then spotted a card through the letterbox saying they had tried to deliver at 12.38. However I then checked my emails and they had managed to "try to deliver at 12.38" , yet their email was sent at 12.39- obviously hadn't spent any time to rattle the letterbox before deciding they couldn't deliver. When i called the "local" depot, got no satisfaction whatsoever-staff member " disagreed" that this would happen- might as well have called me a liar! I can wait til Monday (this is Friday) for re- attempt- or drive 50 minutes and pick up! absolute waste of money and I won't be ordering from company again if this is the only courier they use! Unfortunate that zero stars is not an option!”

Helpful Report

“Terrible company. Would not even rate 1 star. Attempted to get my parcel re-delivered to then wait in all day and find out that the guy did not even put the parcel on the list to be delivered!!! So I waited in for nothing!!. Customer service is terrible. The guy sounded like he just woke up when he answered the phone, and then another girl i spoke to had a bad attitude sighing on the phone. I don't know how they're still in business. I know some people dislike their jobs but you're not getting paid to be rude!!”

Helpful Report

“terrible experience. driver left my parcel at another address without leaving a card. i contacted APC several times ovee the last 8 days and the driver keeps inventing a new location to just deflect and waste my time searching for my parcel around my neighbourhood. he clearly has no idea where he left my parcel. my parcel has contents worth over 40 pounds. APC did not deliver the service promised so i expected to be compensated rather than kept on hold for 10 mins every time i call whilst the agent talks to the driver who has no clue where my parcel is! ive been told to ask around my neighbourhood for a guy called "leo" who apparently signed for my parcel.. im surrounded by 3 large blocks of flats .. are you actually kidding me? how on earth is this a reasonable suggestion?!!!”

Helpful Report

Apc Overnight is rated 1.4 based on 1,669 reviews