Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,634 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rude, unhelpful and couldn’t care less. Will never use this retailer as long as they use this courier. Amazon set the customer service standard and useless businesses like this deserve to go out of business. Never received item and had to ask for refund. Amateurs.”

Helpful Report

“I disagree with everything on this site. i have been using APC for 11years as an online seller. delivering my parcels is a must for me as i promise an overnight delivery. All couriers have problems BUT APC are always on hand to help. the customer service is second to none and no call centers. yes there are issues but none that they dont do everything they can to resolve. i have used all the other carriers in the business and I rate APC as the best. please ignore the bad reviews on here as people are quick to point the finger.”

Helpful Report

“Worst delivery APC or Team C .My first review,but that company is terable! Not leaving cards, my work opening time is from 10 morning ,but APC come before 10 and not call me,not leave to neighbor and not leave card.And when i call to depo ,that parcel been gone...”

Helpful Report

“I had to leave one star as no option to leave zero. Item two arrived. Item one did not. I was told they had never received it from the sender however according to the online system it was delivered!? Shocking service and I've lost more than £100.”

Helpful Report

“My friend sent me a parcel a week ago and it still hasn’t arrived. It was meant to be delivered to my work address. Upon further investigation it says it was signed by an M Davids but theres no one by that name at my workplace. So who the hell signed for it and where is my parcel?”

Helpful Report

“5 days and i m still waiting for my delivery”

Helpful Report

“What a bunch of thieves delivered 10 houses a long wen ther was people in tha got the parcel signed for by someone we got not card put through the door arter 4 days of waiting for it got in contact with APT and the man on the phone said go and get it ur self its half way down the road wen mi next door neighbours or all ways in so y did tha not deliver to them any way wen I went down to see if it was ther the woman who signed for it said it was picked up from her was by APT and went contact APT and no help at all and said it's mi fault????? Really what a useless delivery company”

Helpful Report

“Having worst ever experience so far... My parcel was supposed to be delivered on 21-Aug-2018 but hasn't been delivered yet. No response from the courier company even after several follow-ups, it take hours to get connected to customer care number and then no clear answer.”

Helpful Report

“I sent a parcel with APC through a friends account the parcel was to be sent to the Aylesford depot which covers Gravesend but my customer said he couldn't guarantee to be in so I affixed a sticker to the parcel asking for it to be held at the depot and for the depot to call the customer when it arrives. 6 days later the customer rang me to say it hadn't turned up so i called Aylesford only to be told it is not their responsibility to call the customer to let him know it had arrived for him to collect even though on the official docs for the parcel it said please see not on box. They also said that they had tried to deliver it and the guy hadn't been in but surprise surprise they hadn't left a card so he wouldn't have known again. Poor shoddy uncaring service by Nick and his team at Aylesford APC. Why should we pay for service when they don't card and don't care 1 jot about the customer. Customer Service, they wouldn't know the meaning of the statement. I used to work for APC as a private courier and would always call the customer if i was asked to as this is called Customer Service. You don't deserve to have any customers at all”

Helpful Report

Hello Jez, we are very sorry to hear this. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“live fish dumped on front porch no knock nothing cost me nearly £12 not happy will be talking to fish company bout getting rid of these idiots”

Helpful Report

Hello Alex, we are very sorry to hear this. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“One of the worst couriers I've ever come Across . Trying to ring through is like trying to teach God . Impossible . Shocking delivery service and the attitude of the delivery drivers is even worse . Was told our package was lost , then it was found . Then they sad it's damaged and if I can accept there apolgise . Don't understand why a pet cremation use these delivery couriers if I had of none of of drove there and collected my daughters cats ashes in person .”

Helpful Report

We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“Without exception the absolute worst courier company in the UK. Any potential customers should never use their so called services. Some inept incompetent employee somehow affixed another address label with my address on to a consignment which was nothing to do with me and to make matters worse this package they delivered was badly damaged. My correct consignment ended up at the o there end of the UK and it was only MY OWN DETECTIVE efforts that appeared to find my parcel. APC of Darlington refused to deal with me or give me any competent information as to this utter mess. This has cost me over two days loss of earnings trying to trace and receive my parcel as well as potential costs of over £2000 due to delays and cancellations that would have had to be initiated due the their incompetence. If anyone has any problems please go on the APC resolver web site immediately, they were the only ones to give sensible answers. APC should be put out of business and don’t even deserve one star rating. Keep well away from these idiots!!!”

Helpful Report

Hello Brian, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“A self-signing package left by my front door. Told by the manager it was signed for by a Mr Smith two doors up. There is no Mr Smith two doors up. Someone is telling porkies. I expect the sender will not be using them again. I certainly will not. 0003973”

Helpful Report

Hello, please accept our apologies for the poor service you have received. We will investigate this matter further via our Head Office and respond to you direct. Thank you Leanne customer.relations@apc-overnight.com

“Hahaha, never got the parcel or the card!! Terrible company really!! The delivery courier is probably gost from another world because nobody seen him here even though he said he left the card here ;))”

Helpful Report

Hello Mario, We are very sorry to hear of the standard of service you have received. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Thank you Leanne customer.relations@apc-overnight.com

“ABSOLUTELY THE WORST COURIER I HAVE EVER USED! I refuse to buy from manufacturers/suppliers/stores that use this courier. If you wish to never receive your parcel, nor ever get through to the customer service team, then this is the right place, but good luck to you! They do not respect their customer's time and money At ALL!! If you advertise "overnight" I expect it to receive it the next day!”

Helpful Report

Hello Sylvia, We are very sorry to hear this. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode. Thank you Leanne customer.relations@apc-overnight.com

“Due to receive an important parcel before 9am on 2 separate occasions, both times well over 3 hours late. Utterly appalling service.”

Helpful Report

Hello Michael, We are very sorry to hear of the lateness of your parcels. This is not the standard of service we wish to provide a customer. Unfortunately, no consignment number was supplied in your review to contact you and discuss this further. In order that we can investigate further, would you please contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode. Thank you Leanne customer.relations@apc-overnight.com

“Took the day off work, losing a days wage as this package was important. Checking the tracker often, finally checking it at 3pm and it stated closed/carded at 2:50pm, yet no one even knocked. Phoned up as it was only 10 mins ago he aparently came and was told i had to rebook for another day so now i am going to have to miss work tomorrow which is more money, not to mention my boss is getting angry at me for it. At this rate id be better off doing the 2 hour round trip to pick it up myself. First experience with APC and I will never buy from a seller that uses them again. I certainly hope it comes tomorrow as i cant even pay extra for saturday delivery, it has to be from the senders end... which is crazy.”

Helpful Report

Hello Ciaran, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“If I could give a zero rating I would. Waited all day for a parcel lost on a days work. To b told driver can't find address. When they have delivered twice before. After reading the reviews my partner went to the depot to collect because they said they would put on delivery for another day! Well if the same driver can find the address. Seriously I'm 2 minutes up the road from depot. Get some decent drivers who enjoy there job not lazy ones who can't be bothered. I order from one company alot who use this delivery company and will not b happy if this happens again as its not my job to come to you to collect parcels.”

Helpful Report

Hello Karen, We are very sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne customer.relations@apc-overnight.com

“No reply texts to say will be delivered. No delivery. Tracking says I was out and 'carded' I was in and no card. Customer services are difficult to raise by phone and the phone number in their email is for same day when you need overnight apparently. Whilst trying organise another delivery the package arrived and driver said that he had a car accident so the whole 'carded' story was a sham”

Helpful Report

I am sorry to hear of the poor standard of service you have received - rest assured this is not the standard of service we expect. Please may you contact our team on Customer.Relations@apc-overnight.com to confirm your consignment number and postcode we can then further investigate. Kind regards Leanne

“If you never want to receive a parcel or documents send it APC guaranteed to get lost ,be given to a wrong person or simply gets destroyed”

Helpful Report

Hello we are very sorry to hear this would you please contact our team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,634 reviews