Name: Apc Overnight
Rating: 1.38

“Great service. I had an email late yesterday afternoon to say my order had been dispatched and was for next day delivery by APC between 8am - 6pm. I received an email and text message this morning to give a 2 hour delivery time, it was delivered exactly in the middle of the time slot. The delivery man was very friendly and helpful. Thank you APC”

Helpful Report

Hello Ceri, thank you for taking the time to leave feedback on the recent delivery of your item. We very much appreciate you have taken the time to leave a review and that you found the delivery man to be friendly and helpful. Thank you Leanne Customer.relations@apc-overnight.com

“APC - never again will I order from a company who uses this courier. Told my parcel would be delivered between 2.17 and 4.17 pm only to discover that the tracking facility ended at 4pm with no explanation. Phoned the courier depot at Maidstone to be informed that no, my parcel would not be delivered on the paid for next day delivery slot...and maybe not even the next day...hopeless and staff very rude to me. Told the supplier I was not happy with this...and another rude person. So...refund due, and ordered goods from a different company. lesson learned. Always check which courier the company will be using.”

Helpful Report

Hello, we are sorry to hear of your recent experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“I received an email notification that my package would be delivered between 10:14am and 12:14pm. But an attempt was made to deliver at 08:15am. What is the point of sending out misleading delivery time estimates?”

Helpful Report

Hello David, we are sorry to hear you have not received your item within the estimated deliver slot. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were provided in your review for our team to instigate an investigation. In order that our team can investigate we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“APC seem like a delivery company comprised entirely of people that ethically object to delivering parcels. I have had to stop using perfectly good suppliers due to them using APC. I have been lied to, ignored and inconvenienced on so many occasions by these folks. The last example of this was the delivery guy taking a picture of my front door as evidence I was not home, whilst I was literally sat next to it waiting, presumably because he did not want to carry my heavy delivery up the stairs!”

Helpful Report

Hello. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Never came within the time slot that was text to me ,I rang up and was told it would be within the next hour and a half .....never arrived ,rang a third time and parcel came 20 mins later I told the driver that the service was awful to which he replied ,”you didn’t pay for the fast delivery “.....I told him that I never paid them I paid the crematorium for the ashes and they paid them for delivery,........AWFUL ATTITUDE,AWFUL SERVICE !”

Helpful Report

Hello, we are sorry to hear of your customer experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Dreadful service. The first I heard from APC was on the day of delivery, at 9:30am telling me that delivery would be between 10:20am-12:20pm. As I was not home and did not have sufficient notice to change my plans it was not possible for me to be home for the delivery. Contacted APC and arranged next day - but then delivery did not arrive within the agreed time (11:30-1:30pm), so I contacted them and found out the driver was running late and his eta was 5pm. Again he did not arrive so I contacted the office again, only to discover that their office closing hours at also 5pm and so the guy on the phone was just fobbing me off. The next day I received a text without notice telling me delivery would be made that morning, but without notice I could not be there. Requested to defer delivery - this was a Friday and they do not work over the weekend and so delivery was delayed until Monday. I have received no notice what time, if at all, they are delivering today. have tried contacting the office but no answer. Terrible service for an urgent item. Most other delivery firms tell you in advance when you item will arrive, then within reasons stick to this allotted time. APC treat the customer with the opposite degree of respect. Their communication is even worse. Avoid at all costs”

Helpful Report

Hello, we are sorry to hear of your customer experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Ordered some plastic wheels to be delivered by APC. Very little value and no option to ask to leave at door. They delivered twice, both times when our builders were at the house (outside and in plain sight); also bear in mind we live in middle of nowhere. Tried explaining all of this to customer services, simply said it was our fault, nothing to do with them and then hung up, yes really he hung up...... SERIOUSLY SERIOUSLY NEVER EVER EVER EVER use they people. Utterly aweful. Never got the wheels.”

Helpful Report

Hello David, we are sorry to hear of your customer experience on this occasion and it has not met your expectations. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Ordered a set of alloy wheels Ordered a set of alloy wheels. The company used APC. They arrived the next day in perfect condition. The tracking app worked perfectly. Very happy”

Helpful Report

Hello Rob, thank you for taking the time to provide feedback on your recent delivery experience. we are pleased to hear you are happy with the service provided to you by APC Overnight. We will forward your review to the relevant person. All the best Leannne customer.relations@apc-overnight.com

“1 star for managing to secure big contracts. Where do I begin with this joke of a company. Delivery is made between 8-4 with no alert, just an email to say a card has been left. Log onto website to arrange re-delivery for the next available week day and wait in all day. No updates on the app (which needs to be downloaded). Call them to be told its arranged for the following day because the email (date available and selected on website) wasn't received in office hours. No way of knowing when delivery will turn up. Told to contact sender for any changes and the item will be returned in 3 days after 3 attempts. No way to obtain item except drive 40 minutes to nearest depot which is open 10-6 (I'm told I can collect my item). Then its a minimum 10 minute waiting time while they disappear into the warehouse. 25 mins later I'm told the item is out on the van and they agree to deliver at 6.30 that day. Surprise no delivery. Eventually my neighbour signs for it without my consent. Who knows what time because the app status hasn't changed.”

Helpful Report

Hello Lisa, we are sorry to hear you had not received the service we usually provide customers. We would like to investigate this mater further via our Head Office, unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“Should be called over week, driver decided to put on system that he attempted to deliver, when I told them I have camera then they said he ran out of time, day after again no one, later no one answer at local depot.. complete rubbish service”

Helpful Report

Hello Haytham, we are sorry to hear of your poor service experience on this occasion. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were provided in your review for our team to instigate an investigation. In order that our team can investigate we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“I spent a lot of money with APC having 5 packages shipped NEXT DAY. One month later and NONE of the packages have arrived at their destination. Evidence so far suggests the packages never even made it out of the first depot. I still have to wait two more weeks for them to 'investigate' before I can start proceedings to claim on the insurance I paid extra for. I can't even get a refund on the next day fee I paid, even though if the packages do turn up they're a month late. There's also terrible customer service to top off the negligent service. Avoid at all costs.”

Helpful Report

Hello Steve. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Home delivery is supposed to be more convenient than high street shopping. This delivery company does not make that happen. We had to drive an hour each way to collect our parcel.”

Helpful Report

Hello James, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“I would like to say tanks to Alex which helping me whit a lost parcel. He done everything to find my parcel even more,has come in person to check where delivery was made by the driver. Once again thank you Alex..you are doing very good job...I hope your bosses to appreciate this.”

Helpful Report

Good afternoon Constantin Thank you for taking the time to leave a 5 star review. Please would you mind emailing us your consignment number and delivery address and we will ensure your kind feedback is passed to Alex Thank you All the best Jenny customer.relations@apc-overnight.com

“I arranged for a re-delivery. It never arrived I called them and they said the sender cancelled the re-delivery - this makes no sense - clearly they have operational/IT issues. Now it looks like I will either have to wait or make a 1 hour round trip.”

Helpful Report

Hello Ben. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“I ordered some perishables form vokes, i asked if the parcel could be put behind the hedge out of the sun as i was out, when we arrived back the food delivery had been thrown over a 6 ft gate of which was locked! not impressed at all.luckily for apc the food was not damaged.”

Helpful Report

Hello Sassy, We are sorry to hear of your customer experience. And it was not what you expected. At APC Overnight we take customer feedback seriously. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Had to give 1 star as no option to give no stars Ordered important materials from our supplier for install at Chelsea Flower Show, the so called 'next day delivery' took over a week, out of desperation we paid to upgrade to a before 9am delivery slot as Chelsea Flower Show, and the Queen wait for no courier!! the so called 'Before 9am' delivery arrived at 10.10am today, when challenged the driver said, "I'm on multi-drop, I ain't got time to drive in there!" so thanks to the poor attitude of the driver we have suffered time loss and extra expense, APC really need to do a review of their staff! Further materials we needed have been ordered with a different supplier that doesn't use APC”

Helpful Report

Hello Mrs Abbott, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Dreadfully service they send out emails giving slots then just don't turn up. Paid for next day delivery on Monday and still no delivery today Friday. I too will not buy anything from any companies that use PAD in future”

Helpful Report

Hello, we are sorry to hear of your experience. At APC Overnight we take customer feedback seriously, we would like the opportunity to further investigate your review via our Head Office. Unfortunately, no delivery details were provided to enable our team to contact you direct. We would require further information to your delivery details. Would you please contact customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

“These drivers do not knock loudly enough. Two failed deliveries when we were in the house then we are expected to pay £11.00 for a further attempt. I will now reorder from a firm who doesn't use APC.”

Helpful Report

Hello Caro, we are sorry to hear of your delivery experience. When a delivery is attempted, drivers would make themselves known to the resident without becoming a nuisance, we apologise on this occasion the delivery of your item was unsuccessful. We would like the opportunity to review your feedback, unfortunately no delivery details were provided in your review for our team to contact you direct. Would you please contact our team at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Terrible company. When making an order I ask if they use APC & if they do I cancel & find a supplier that uses professional couriers. Even Hermes who used to be the worst give easily accessible options direct to yor phone to leave in a safe place or with a neighbour. I spoke to a very apologetic member of staff once who described the management as Victorian. It's not the staff of drivers' fault.”

Helpful Report

Hello, thank you for providing feedback, we are sorry you feel we do not provide accessible options to customers. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, as the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. If we are asked to leave safe etc we would need permission from the sender. We apologise you feel the service is not as you had expected. As a company we take on board customer feedback so as to improve its services and appreciate you have taken time to leave a review. Thank you Leanne customer.relations@apc-overnight.com

“Exemplary service, fish arrived in a timely fashion, the courier was knowledgeable and courteous, the whole process has been very easy and my fish appear healthy.”

Helpful Report

Hello Rachel, thank you for taking the time to leave a review on your recent delivery experience. We are pleased to hear the delivery of your fish arrived on time and you found the driver to be courteous. We hope you will use our services again in the near future. All the best Leanne customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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