Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,659 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent a lot of money with APC having 5 packages shipped NEXT DAY. One month later and NONE of the packages have arrived at their destination. Evidence so far suggests the packages never even made it out of the first depot. I still have to wait two more weeks for them to 'investigate' before I can start proceedings to claim on the insurance I paid extra for. I can't even get a refund on the next day fee I paid, even though if the packages do turn up they're a month late. There's also terrible customer service to top off the negligent service. Avoid at all costs.”

Helpful Report

Hello Steve. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Home delivery is supposed to be more convenient than high street shopping. This delivery company does not make that happen. We had to drive an hour each way to collect our parcel.”

Helpful Report

Hello James, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“I would like to say tanks to Alex which helping me whit a lost parcel. He done everything to find my parcel even more,has come in person to check where delivery was made by the driver. Once again thank you Alex..you are doing very good job...I hope your bosses to appreciate this.”

Helpful Report

Good afternoon Constantin Thank you for taking the time to leave a 5 star review. Please would you mind emailing us your consignment number and delivery address and we will ensure your kind feedback is passed to Alex Thank you All the best Jenny customer.relations@apc-overnight.com

“I arranged for a re-delivery. It never arrived I called them and they said the sender cancelled the re-delivery - this makes no sense - clearly they have operational/IT issues. Now it looks like I will either have to wait or make a 1 hour round trip.”

Helpful Report

Hello Ben. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“I ordered some perishables form vokes, i asked if the parcel could be put behind the hedge out of the sun as i was out, when we arrived back the food delivery had been thrown over a 6 ft gate of which was locked! not impressed at all.luckily for apc the food was not damaged.”

Helpful Report

Hello Sassy, We are sorry to hear of your customer experience. And it was not what you expected. At APC Overnight we take customer feedback seriously. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Had to give 1 star as no option to give no stars Ordered important materials from our supplier for install at Chelsea Flower Show, the so called 'next day delivery' took over a week, out of desperation we paid to upgrade to a before 9am delivery slot as Chelsea Flower Show, and the Queen wait for no courier!! the so called 'Before 9am' delivery arrived at 10.10am today, when challenged the driver said, "I'm on multi-drop, I ain't got time to drive in there!" so thanks to the poor attitude of the driver we have suffered time loss and extra expense, APC really need to do a review of their staff! Further materials we needed have been ordered with a different supplier that doesn't use APC”

Helpful Report

Hello Mrs Abbott, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Dreadfully service they send out emails giving slots then just don't turn up. Paid for next day delivery on Monday and still no delivery today Friday. I too will not buy anything from any companies that use PAD in future”

Helpful Report

Hello, we are sorry to hear of your experience. At APC Overnight we take customer feedback seriously, we would like the opportunity to further investigate your review via our Head Office. Unfortunately, no delivery details were provided to enable our team to contact you direct. We would require further information to your delivery details. Would you please contact customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

“These drivers do not knock loudly enough. Two failed deliveries when we were in the house then we are expected to pay £11.00 for a further attempt. I will now reorder from a firm who doesn't use APC.”

Helpful Report

Hello Caro, we are sorry to hear of your delivery experience. When a delivery is attempted, drivers would make themselves known to the resident without becoming a nuisance, we apologise on this occasion the delivery of your item was unsuccessful. We would like the opportunity to review your feedback, unfortunately no delivery details were provided in your review for our team to contact you direct. Would you please contact our team at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Terrible company. When making an order I ask if they use APC & if they do I cancel & find a supplier that uses professional couriers. Even Hermes who used to be the worst give easily accessible options direct to yor phone to leave in a safe place or with a neighbour. I spoke to a very apologetic member of staff once who described the management as Victorian. It's not the staff of drivers' fault.”

Helpful Report

Hello, thank you for providing feedback, we are sorry you feel we do not provide accessible options to customers. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, as the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. If we are asked to leave safe etc we would need permission from the sender. We apologise you feel the service is not as you had expected. As a company we take on board customer feedback so as to improve its services and appreciate you have taken time to leave a review. Thank you Leanne customer.relations@apc-overnight.com

“Exemplary service, fish arrived in a timely fashion, the courier was knowledgeable and courteous, the whole process has been very easy and my fish appear healthy.”

Helpful Report

Hello Rachel, thank you for taking the time to leave a review on your recent delivery experience. We are pleased to hear the delivery of your fish arrived on time and you found the driver to be courteous. We hope you will use our services again in the near future. All the best Leanne customer.relations@apc-overnight.com

“Absolutely amazing came early I ordered fish and none of them were dead came safe”

Helpful Report

Hello Connor, thank you very much for providing feedback on the delivery of your fish. We understand how important timing is when delivering fish and are pleased to hear you found the delivery to be amazing. We hope you will continue to use our services in the future. All the best Leanne customer.relations@apc-overnight.com

“Prompt and professional delivery Thank you .”

Helpful Report

Hello Andrew, thank you very much for taking the time to leave feedback on you recent delivery. Glad to hear the delivery of your item arrived promptly and delivered professionally. Your review will be forwarded to the appropriate person. All the best Leanne customer.relations@apc-overnight.com

“Cheerfully driver and all GD.”

Helpful Report

Hello David, thank you very much for providing a 5 star review. We are pleased to hear the driver was cheerful. We will forward your feedback to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

“So, if I am never at home during work hours, how am I going to receive my parcel? Nobody is going to go all the way to ESSEX depot to pick up a parcel when you could of easily asked a neighbor to sign for it. Can't believe the company I made my purchase off is even using you guys as a primary delivery courier if you can't be flexible.”

Helpful Report

Hello, thank you for taking the time to leave feedback on your recent delivery experience, we are sorry to hear you are not happy with service provided to you. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, all of these services would need to be selected by the sender and also permission received from them. As the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. Our team would like the opportunity to investigate your review further unfortunately, no delivery or consignment details were supplied in your review to allow me to identify your details. We would be very grateful if you would contact our team at customer.relations@apc-overnight.com with these details. We apologise the service was not as you had expected on this occasion. Thank you Leanne customer.relations@apc-overnight.com

“Order was scheduled for 30 April between 13.53 & 15.53. We were home all day, no driver showed and no communication. Contacted supplier who themselves contacted APC, they had no satisfaction on why delivery wasn’t completed. Expected delivery to be made first thing on 1st May and have just had text saying between 14.18 & 16.18, we will not be available to receive. Very poor customer service and communication. Original delivery driver should be reprimanded, his actions have sullied the name of a reputable supplier. If I could give ZERO stars I would”

Helpful Report

Hello Michael, we are sorry to hear of your experience, We would like the opportunity to investigate your review further via our Head Office. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“All delivered in very good time - earlier than I thought - the tracking number seemed to be stuck on number 1 and it was estimated I was number 10 therefore it was hard to estimate when the parcel would come - !!! just a blip on the tracking system today I suspect! Nice surprise when it arrived quite early! Beautifully packed all in good condition. A Friendly efficient driver also.”

Helpful Report

Hello Alison, thank you for taking the time to leave a 5 star review on the delivery of your item. We are sorry the tracking was not working as it should we will discuss this further with the team. Thank you for advising. We will certainly forward a copy of your 5 star review to the relevant person. We hope you will continue to use the services of APC Overnight. All the best Leanne customer.relations@apc-overnight.com

“Quick, efficient and on time, as promised”

Helpful Report

Hello, we are pleased to hear you found the delivery to be quick, efficient and on time. Thank you for taking time to leave feedback. All the best Leanne customer.relations@apc-overnight.com

“Very quick delivery and I was able to track my package”

Helpful Report

Thank you very much providing feedback on your recent delivery. We are pleased to hear the delivery of your item was quick and you were able to track your package. All the best Leanne customer.relations@apc-overnight.com

“Delivered safely when expected. What more can you ask”

Helpful Report

Hello Tony, thank you for the 5 star review, great to hear the delivery of your item was delivered safely. A copy of your feedback will be forwarded to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“The delivery 20 minutes early, so time keeping is excellent”

Helpful Report

Hello David, thank you for taking the time to leave feedback on your customer experience. We are pleased to hear the delivery of your item was delivered as expected. Your review will be forwarded to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,659 reviews