Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,634 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless! I have taken the day off work specifically to wait for this important delivery. I live in a ground floor apartment and the driver has definitely not been to my door otherwise id have heard it. I popped outside to take the bins out and noticed the card half hanging out my letter box saying id missed them? As I came to the depot in Nottingham to resolve the issue, standing with me was another dissatisfied customer waiting, from the same postcode as me, we were both met by an extremely rude and dismissive manager. Disgusting service and a complete waste of time. Fortunately, after some arguing and me demanding she contact the driver as I would be happy to meet him on his route to get my package if necessary, she did eventually concede and contact the driver to redeliver. In his defence, he did not complain and was polite and friendly when he arrived. Would much rather have avoided this entire scenario in the first place though. This is not the first time this has happened with APC Overnight, yet no other delivery service seems to struggle with delivering items to me. I have no idea how they are still in business and wish there was an option for zero stars!”

Helpful Report

“I wish that i could give zero stars, what a useless company, whoever covers their Surrey area should be put out of business. Almost every time they miss the deadline, not by minutes but by days, with more excuses that days in the year. I have now stopped using suppliers that choose to use APC as their preferred courier company. I'll be glad when companies like this become extinct, they are dinosaurs in a modern world.”

Helpful Report

“worst service ever! I waited in all morning - then spotted a card through the letterbox saying they had tried to deliver at 12.38. However I then checked my emails and they had managed to "try to deliver at 12.38" , yet their email was sent at 12.39- obviously hadn't spent any time to rattle the letterbox before deciding they couldn't deliver. When i called the "local" depot, got no satisfaction whatsoever-staff member " disagreed" that this would happen- might as well have called me a liar! I can wait til Monday (this is Friday) for re- attempt- or drive 50 minutes and pick up! absolute waste of money and I won't be ordering from company again if this is the only courier they use! Unfortunate that zero stars is not an option!”

Helpful Report

“Terrible company. Would not even rate 1 star. Attempted to get my parcel re-delivered to then wait in all day and find out that the guy did not even put the parcel on the list to be delivered!!! So I waited in for nothing!!. Customer service is terrible. The guy sounded like he just woke up when he answered the phone, and then another girl i spoke to had a bad attitude sighing on the phone. I don't know how they're still in business. I know some people dislike their jobs but you're not getting paid to be rude!!”

Helpful Report

“terrible experience. driver left my parcel at another address without leaving a card. i contacted APC several times ovee the last 8 days and the driver keeps inventing a new location to just deflect and waste my time searching for my parcel around my neighbourhood. he clearly has no idea where he left my parcel. my parcel has contents worth over 40 pounds. APC did not deliver the service promised so i expected to be compensated rather than kept on hold for 10 mins every time i call whilst the agent talks to the driver who has no clue where my parcel is! ive been told to ask around my neighbourhood for a guy called "leo" who apparently signed for my parcel.. im surrounded by 3 large blocks of flats .. are you actually kidding me? how on earth is this a reasonable suggestion?!!!”

Helpful Report

“i live with 4 other people and we are not related. Its a block of flats. They just drop the 'we missed you ' card but never wrote my name. i ignored the card for 2days coz wasn't expecting delivery on that day. suppose its 2 of us expecting a parcel! The other guy will take the card to his room and call APC. He will discover that its not his and might not bother notifying me. Next time if i buy something will instruct the sender not to use APC. Southampton”

Helpful Report

“APC Overnight Courier delivered urgent parcel to wrong address. Flat 3 instead of shop 3. A very rude male in customer services, told me that the driver has every right to deliver to another address if we are not there. He did not leave a card in our shop, letting us know were the parcel is. Very bad service alround.”

Helpful Report

“Awful. Don't let you know what time to expect delivery until very late and won't accept instructions to leave with a safe place or a neighbour (who have been in during both attempted deliveries). Please don't use them vendors!!”

Helpful Report

“Absolutely useless Do not use them ever Missed my delivery by 5 minutes and was told it wouldn't redelivered until tomorrow. So I go back to work only to get another email 30 minutes later saying I missed it again! Rang the depot 4 times and they were worse that useless. Don't bother”

Helpful Report

“The most awful company ever used. The driver didn't take any notice of my note and apparently couldn't even be bothered to post the calling card through the door, just wedged it on the side. DO NOT USE”

Helpful Report

“Worst experience ever.... I am trying to pay attention to my delivery services at the end of the payment, never again with apc overnight, refused to deliver my parcel, suggested I should pick it up myself. I am literally so upset with them.”

Helpful Report

“I thought Hermes was bad but wow this win hands down took me a week to finally get my parcel delivered actually speaking to them on the phone assuring me i will get a phone call from driver which never came eventually got it delivered to a neighbor but didnt post a card through my door telling me they had done so AVOID USING THIS BUNCH OF IDIOTS WHO HAVE NO IDEA ABOUT CUSTOMER SERVICE#”

Helpful Report

“Three times in a row, from different online shops, drivers not attempting delivery instead of this they just log in that delivery was refused. I have CCTV outside my property and nobody came to deliver, each time I had to pop to the depot. Pathetic and dishonest company.”

Helpful Report

“No delivery received or attempted after 10 days. Sender contacted them and the parcel was located in the Abingdon depot. I just have to call the to rearrange delivery, but as nobody will answer the phone, even this is seemingly impossible.”

Helpful Report

“I don't think i an explain in this little space just how bad these bloody clowns are. I have been waiting two weeks for a delivery that these asshats have delivered to the wrong address 6 times! And to make it worse the address they have tried to deliver to and have left cards at is an EMPTY BARN. Yes APC Overnight think that i run my Laser Engraving business from an empty barn with no door or electricty. The driver even took a picture of it. When i finally manged to speak to someone who had the pictures of the barn it took 8 attempts for her to take my mobile number down! 8 Attempts!! I dont care who you employ or what part of the world they are from, But if they cant understand english then dont employ to answer phones!!! AVOID THIS COMPANY LIKE THE PLAGUE!!! UTTER INCOMPETENCE!!! TOTALLY IGNORANT CALL STAFF!!! MORONS FOR DRIVERS!!!”

Helpful Report

“Still trying to arrange redelivery of a parcel that was originally meant to be delivered on 21st December. We’re now 5 or 6 rearrranged deliveries down the line, I have emailed and called to ask them to leave the item in my storm doors (not a problem) and came home today to another card saying they had been unable to deliver. Utterly shambolic”

Helpful Report

“Thieves!!!! I ordered some Beer from a local Brewery during the festive period. And It mysteriously disappeared. I them Phoned/ emailed no reply and no apology!”

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“Worst delivery experience ever. Booked redelivery for December 24th, driver never showed up, phones not answering, in fact any tracking stopped at 1pm. Now APC is denying there was a redelivery attempt on the 24th, despite some screenshots and online confirmations being produced. The company then arbitrarily decided to re-deliver on the 28th, guess what - no show again! The delivery route made no sense, driver was bouncing between West Dorset towns like an unguided missile. Having just been 5 minutes away from our house the driver took his next delivery an hour away, no wonder he is unable to compete the route again and again. Customer service is completely unhelpful "I do not know if he is going to make it today".”

Helpful Report

“Paid for next day delivery. I ordered 3 items and ive only got 2. I've been waiting now for a week and your stupid ass company can't deliver. I thought yodel was the worst that was until I used you”

Helpful Report

“Website easy to use, tracking location of driver and your position in the queue of deliveries is great. My order was three hours late, probably due to Christmas busy time, but being able to locate driver was a good stress reliever...on the way!!”

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Apc Overnight is rated 1.4 based on 1,634 reviews