Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,634 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

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“Had to give 1 star as no option to give no stars Ordered important materials from our supplier for install at Chelsea Flower Show, the so called 'next day delivery' took over a week, out of desperation we paid to upgrade to a before 9am delivery slot as Chelsea Flower Show, and the Queen wait for no courier!! the so called 'Before 9am' delivery arrived at 10.10am today, when challenged the driver said, "I'm on multi-drop, I ain't got time to drive in there!" so thanks to the poor attitude of the driver we have suffered time loss and extra expense, APC really need to do a review of their staff! Further materials we needed have been ordered with a different supplier that doesn't use APC”

Helpful Report

Hello Mrs Abbott, We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Dreadfully service they send out emails giving slots then just don't turn up. Paid for next day delivery on Monday and still no delivery today Friday. I too will not buy anything from any companies that use PAD in future”

Helpful Report

Hello, we are sorry to hear of your experience. At APC Overnight we take customer feedback seriously, we would like the opportunity to further investigate your review via our Head Office. Unfortunately, no delivery details were provided to enable our team to contact you direct. We would require further information to your delivery details. Would you please contact customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

“These drivers do not knock loudly enough. Two failed deliveries when we were in the house then we are expected to pay £11.00 for a further attempt. I will now reorder from a firm who doesn't use APC.”

Helpful Report

Hello Caro, we are sorry to hear of your delivery experience. When a delivery is attempted, drivers would make themselves known to the resident without becoming a nuisance, we apologise on this occasion the delivery of your item was unsuccessful. We would like the opportunity to review your feedback, unfortunately no delivery details were provided in your review for our team to contact you direct. Would you please contact our team at customer.relations@apc-overnight.com thank you Leanne customer.relations@apc-overnight.com

“Terrible company. When making an order I ask if they use APC & if they do I cancel & find a supplier that uses professional couriers. Even Hermes who used to be the worst give easily accessible options direct to yor phone to leave in a safe place or with a neighbour. I spoke to a very apologetic member of staff once who described the management as Victorian. It's not the staff of drivers' fault.”

Helpful Report

Hello, thank you for providing feedback, we are sorry you feel we do not provide accessible options to customers. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, as the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. If we are asked to leave safe etc we would need permission from the sender. We apologise you feel the service is not as you had expected. As a company we take on board customer feedback so as to improve its services and appreciate you have taken time to leave a review. Thank you Leanne customer.relations@apc-overnight.com

“Exemplary service, fish arrived in a timely fashion, the courier was knowledgeable and courteous, the whole process has been very easy and my fish appear healthy.”

Helpful Report

Hello Rachel, thank you for taking the time to leave a review on your recent delivery experience. We are pleased to hear the delivery of your fish arrived on time and you found the driver to be courteous. We hope you will use our services again in the near future. All the best Leanne customer.relations@apc-overnight.com

“Absolutely amazing came early I ordered fish and none of them were dead came safe”

Helpful Report

Hello Connor, thank you very much for providing feedback on the delivery of your fish. We understand how important timing is when delivering fish and are pleased to hear you found the delivery to be amazing. We hope you will continue to use our services in the future. All the best Leanne customer.relations@apc-overnight.com

“Prompt and professional delivery Thank you .”

Helpful Report

Hello Andrew, thank you very much for taking the time to leave feedback on you recent delivery. Glad to hear the delivery of your item arrived promptly and delivered professionally. Your review will be forwarded to the appropriate person. All the best Leanne customer.relations@apc-overnight.com

“Cheerfully driver and all GD.”

Helpful Report

Hello David, thank you very much for providing a 5 star review. We are pleased to hear the driver was cheerful. We will forward your feedback to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

“So, if I am never at home during work hours, how am I going to receive my parcel? Nobody is going to go all the way to ESSEX depot to pick up a parcel when you could of easily asked a neighbor to sign for it. Can't believe the company I made my purchase off is even using you guys as a primary delivery courier if you can't be flexible.”

Helpful Report

Hello, thank you for taking the time to leave feedback on your recent delivery experience, we are sorry to hear you are not happy with service provided to you. As a company we offer various options to our customers, we have leave with neighbour, leave safe, Premium timed deliveries pre 9.00,10.00 and 12.00 and Saturday deliveries and also change of delivery address. However, all of these services would need to be selected by the sender and also permission received from them. As the sender is APC’s customer, we are bound to comply with their requirements, and to alter a service without their permission could leave APC liable for the goods. Our team would like the opportunity to investigate your review further unfortunately, no delivery or consignment details were supplied in your review to allow me to identify your details. We would be very grateful if you would contact our team at customer.relations@apc-overnight.com with these details. We apologise the service was not as you had expected on this occasion. Thank you Leanne customer.relations@apc-overnight.com

“Order was scheduled for 30 April between 13.53 & 15.53. We were home all day, no driver showed and no communication. Contacted supplier who themselves contacted APC, they had no satisfaction on why delivery wasn’t completed. Expected delivery to be made first thing on 1st May and have just had text saying between 14.18 & 16.18, we will not be available to receive. Very poor customer service and communication. Original delivery driver should be reprimanded, his actions have sullied the name of a reputable supplier. If I could give ZERO stars I would”

Helpful Report

Hello Michael, we are sorry to hear of your experience, We would like the opportunity to investigate your review further via our Head Office. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“All delivered in very good time - earlier than I thought - the tracking number seemed to be stuck on number 1 and it was estimated I was number 10 therefore it was hard to estimate when the parcel would come - !!! just a blip on the tracking system today I suspect! Nice surprise when it arrived quite early! Beautifully packed all in good condition. A Friendly efficient driver also.”

Helpful Report

Hello Alison, thank you for taking the time to leave a 5 star review on the delivery of your item. We are sorry the tracking was not working as it should we will discuss this further with the team. Thank you for advising. We will certainly forward a copy of your 5 star review to the relevant person. We hope you will continue to use the services of APC Overnight. All the best Leanne customer.relations@apc-overnight.com

“Quick, efficient and on time, as promised”

Helpful Report

Hello, we are pleased to hear you found the delivery to be quick, efficient and on time. Thank you for taking time to leave feedback. All the best Leanne customer.relations@apc-overnight.com

“Very quick delivery and I was able to track my package”

Helpful Report

Thank you very much providing feedback on your recent delivery. We are pleased to hear the delivery of your item was quick and you were able to track your package. All the best Leanne customer.relations@apc-overnight.com

“Delivered safely when expected. What more can you ask”

Helpful Report

Hello Tony, thank you for the 5 star review, great to hear the delivery of your item was delivered safely. A copy of your feedback will be forwarded to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“The delivery 20 minutes early, so time keeping is excellent”

Helpful Report

Hello David, thank you for taking the time to leave feedback on your customer experience. We are pleased to hear the delivery of your item was delivered as expected. Your review will be forwarded to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

“Very friendly drivers. The depot staff at the Manchester branch always helpful if we have an issue”

Helpful Report

Hello, thank you very much for providing feedback on your delivery experience, we appreciate you taking the time to advise how friendly the drivers and staff at the Manchester depot are. We will certainly forward your review to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“Brilliant service. On time, driver was polite and pleasant and package was in perfect condition. Highly recommended”

Helpful Report

Hello Peter, thank you very much for taking the time to leave a review. We are pleased to hear you received brilliant service and the driver was polite. We appreciate you have taken the time to leave feedback. Your review will also be forwarded to the appropriate person. Thank you Leanne customer.relations@apc-overnight.com

“I usually just reorder the same product elsewhere and ignore these guys. They don't deliver to the neighbour or a safe place no matter what. I offered a letter saying that I take full responsibility, they are just rude and don't care. I work the whole week so it's impossible for me to get a delivery from them. For important deliveries I tell the sender not to use these guys. They are more than 20 miles away, last time I went there to pick something up they didn't want to hand it over because my passport wasn't enough, they wanted 2 types of proof. Very annoying.”

Helpful Report

Hello Lars, we are sorry to hear of your customer experience. Should you wish to have your item left safe, permission would need to be obtained from the sender as they are our customer. We can only deliver an item as per their instructions. Once, we have received approval to leave safe we can then do this for you. To collect an item from a depot, you would need to take I.D with you that shows the delivery address the item is being delivered to. We understand customers lead busy lives and apologise the service was not what you expected it to be on this occasion. Unfortunately, no delivery details were provided in your review in order for our team to contact you direct and discuss your review further. Our team can be contacted at customer.relations@apc-overnight.com Thank you Leanne customer.relations@apc-overnight.com

“Earlier today i phoned there customer service team. I believe the representative was a female. I was enquiring about my item which should of been delivered weeks ago, that I hadn’t received yet. I was horrified at the response I got. I was belittled and made out to be a liar. This upset me and caused me a lot of stress and with being pregnant this was awful. I’ve never been spoken to in this manner by anyone that deals with enquires and customer care. There was no Care in her voice what so ever. She then proceeded to say a woman called such and such had signed for it at my address. I was confused and clearly my mind was like who is this woman and why is she signing for my deliveries outside my house. Confused and upset with the woman on the phone stating 'i can see on our GPS it was delivered to your door! Blah blah blah. I was deeply upset. Now luckily after crying to my sister she then explained to me that a woman at the same number house on a different street next to us goes by that name. How bazaar. I then phoned back and was put through to a male member of the customer service team. He spoke with a calm voice and dealt with my enquiry with excellence, empathy and care.”

Helpful Report

“Shame you cant leave no starts, Item paid to deliver next day and posted in the morning, The place of delivery only 20 miles away. Call them next day all i get not getting delivered today. No sorries no apologies. Unprofessional and unreliable just shows why they have 1 star review.”

Helpful Report

Apc Overnight is rated 1.4 based on 1,634 reviews