Name: Apc Overnight
Rating: 1.38

“Had a text stating the parcel would be delivered between 0821 and 1021 . No problem , they came at 0800 Nobody in to receive it, why bother with the text ..🤬🤬🤬”

Helpful Report

Hello Ian we are very sorry to hear the delivery of your item was delivered 20 minutes before the estimated delivery slot. We will forward your review to the relevant person. We apologise your expectations were not met on this occasion. Thank you Leanne customer.relations@apc-overnight.com

“What a clown,delivered my parcel.Left a note to say I can pick it up in Rochdale.Travelled from Oldham to collect only to be told it's been left with a neighbour!Will not be using Certini Cycles again while they are usinG APC.”

Helpful Report

Hello Barry we are very sorry your expectations were not met on this occasion and you were not advised your item was left with a neighbour. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“late deliveries and no one picks up the phone when trying to find out where my parcel is.”

Helpful Report

Hello James we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“Emma (staff member) and Tony (Supervisor) were very rude and unhelpful. Following a missed delivery because their system messed up the booking, they told me that they are just third party, so any problem with delivery it’s is just my problem and it has to be dealt with the company where I bought the service from. Don’t use the company. Very bad service”

Helpful Report

Hello we are sorry your expectations were not met on this occasion. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“Witnessed one of the poorest courier experiences today (25/07). 19 boxes delivered to our office. The driver knocked on the door, told us there were parcels to which I replied I will keep the doors open and if you need any assistance, just ask. 20 minutes passed with no sign of the delivery entering our facility. - I would also like to point out that the parcels were not even dropped outside of our office and were again, 'dumped' in front of the residents door. The best word to describe this delivery is that it was 'dumped' at the bottom of the stairs. The delivery was also blocking entrance of the residents (with that being the only emergency exit too. I could talk about fire safety on here and how it could have endangered lives if the worst was to happen, but I think we all know that could have been a huge issue. I might also add that the front door was left wide open to the public and although they were leaflets, they still could have been taken by a member of the public. Due to the driver dumping the parcels and disappearing, we have not even signed for the delivery! Spoke to APC in Birmingham and the chap I spoke to was useless. States the driver is not insured to enter our office (even though he did step in to tell us there were parcels). They did state they will speak to the driver, but I genuinely believe that was said in jest. When anyone requires a service, paid or not paid (directly between customer and APC, but through your client) we expect the service to be completed fully. Not half-arsed. Postcode - B23 6RH Parcel number - 0007839”

Helpful Report

Hello Daniel, we are sorry to hear of your experience. At APC Overnight we take customer feedback seriously, please be assured this matter will be investigated further via our Head Office. We are sorry your delivery experience was poor on this occasion. Thank you Leanne customer.relations@apc-overnight.com

“Absolute shocking experience. Came home to loads of white varnish paint spilt outside our house and all over our neighbors bin, checked on our CCTV to find that the driver dropped a package out of the van (paint), it leaked qand poured everywhere, he then dumped the spilling package into our neighbours wheelie bin, covering and filling it up with paint, he then just drove off. After numberous emails and phonecalls we eventually managed them to sort the bin out, but there is still paint all over our path and they are no longer going to go anything about it even though its a complete eyesore. if onlt the driver had a few more braincells, he could have delt with it alot better!”

Helpful Report

Hello Chris we are very concerned to hear of your experience, please be assured we will take this matter seriously. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“Twice now had things delivered by apc and in both occassions I have had pick up next day even though i was in the house at the time . I came out the house this morning to see the van parked out side my house and noticed a card when I came back from the local shop which is on opposite side of the road if the parcel is anything bigger than A4 piece of paper don't expect them to deliver that day .first time bike tyres today's was a bag of chemicals if it's too heavy I would have carried out the van myself. Do yourself a favour book with a company that delivers not sticks a card through your door”

Helpful Report

Hello Andy, we are sorry to hear of your poor delivery experiences and they have not met your expectations. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were included in your review in order to allow our team to locate your details and contact you direct. To allow our team to investigate would you please provide the delivery details including a 7 digit consignment number and full address to customer.relations@apc-overnight.com, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Delivery estimates are, in theory, very welcome and the tracking is very clever but it’s all completely pointless, as APC’s score should be. First they told me delivery 1741-1941 on 16/7. I was only in towards the end of that time but no sign of delivery or card, and the tracking just hung at 7 o'clock anyway. Second time they said 1248-1448 on 18/7 - I was at home all day this time and able to use the tracking to watch the driver fall further and further behind until my delivery estimate time was just replaced with "not available". He got to within 3 stops of my delivery and the tracking hung again at 7pm. No delivery. In what way is this "overnight"? Pointless.”

Helpful Report

Hello. We are sorry to hear of your poor experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Great new tracking,just Bob in your postcode & see where your parcel is, very friendly delivery driver”

Helpful Report

Hello Karl, we are pleased to hear you found the tracking to be great and the driver was friendly. Hope you will be able to use the services of APC Overnight again in the near future. All the best Leanne customer.relations@apc-overnight.com

“If there was an option for no stars I would have chosen that. I was sending a Genova biological substance package, using option 2. For about 10 minutes I tried to get through, but each time there was no answer and would get rerouted to a different department who were always annoyed that they were having to deal with me, at one point I had said I wasn't able to get through to them they even put me on hold to "see if they could put me through" and left me holding for 10 minutes - I eventually hung up. When I eventually got through they were incredibly rude.”

Helpful Report

Hello, we are sorry to hear of your customer experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Great service. I had an email late yesterday afternoon to say my order had been dispatched and was for next day delivery by APC between 8am - 6pm. I received an email and text message this morning to give a 2 hour delivery time, it was delivered exactly in the middle of the time slot. The delivery man was very friendly and helpful. Thank you APC”

Helpful Report

Hello Ceri, thank you for taking the time to leave feedback on the recent delivery of your item. We very much appreciate you have taken the time to leave a review and that you found the delivery man to be friendly and helpful. Thank you Leanne Customer.relations@apc-overnight.com

“APC - never again will I order from a company who uses this courier. Told my parcel would be delivered between 2.17 and 4.17 pm only to discover that the tracking facility ended at 4pm with no explanation. Phoned the courier depot at Maidstone to be informed that no, my parcel would not be delivered on the paid for next day delivery slot...and maybe not even the next day...hopeless and staff very rude to me. Told the supplier I was not happy with this...and another rude person. So...refund due, and ordered goods from a different company. lesson learned. Always check which courier the company will be using.”

Helpful Report

Hello, we are sorry to hear of your recent experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“I received an email notification that my package would be delivered between 10:14am and 12:14pm. But an attempt was made to deliver at 08:15am. What is the point of sending out misleading delivery time estimates?”

Helpful Report

Hello David, we are sorry to hear you have not received your item within the estimated deliver slot. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were provided in your review for our team to instigate an investigation. In order that our team can investigate we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“APC seem like a delivery company comprised entirely of people that ethically object to delivering parcels. I have had to stop using perfectly good suppliers due to them using APC. I have been lied to, ignored and inconvenienced on so many occasions by these folks. The last example of this was the delivery guy taking a picture of my front door as evidence I was not home, whilst I was literally sat next to it waiting, presumably because he did not want to carry my heavy delivery up the stairs!”

Helpful Report

Hello. We are sorry to hear of your experience. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, in order that our team can investigate further we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

“Never came within the time slot that was text to me ,I rang up and was told it would be within the next hour and a half .....never arrived ,rang a third time and parcel came 20 mins later I told the driver that the service was awful to which he replied ,”you didn’t pay for the fast delivery “.....I told him that I never paid them I paid the crematorium for the ashes and they paid them for delivery,........AWFUL ATTITUDE,AWFUL SERVICE !”

Helpful Report

Hello, we are sorry to hear of your customer experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Dreadful service. The first I heard from APC was on the day of delivery, at 9:30am telling me that delivery would be between 10:20am-12:20pm. As I was not home and did not have sufficient notice to change my plans it was not possible for me to be home for the delivery. Contacted APC and arranged next day - but then delivery did not arrive within the agreed time (11:30-1:30pm), so I contacted them and found out the driver was running late and his eta was 5pm. Again he did not arrive so I contacted the office again, only to discover that their office closing hours at also 5pm and so the guy on the phone was just fobbing me off. The next day I received a text without notice telling me delivery would be made that morning, but without notice I could not be there. Requested to defer delivery - this was a Friday and they do not work over the weekend and so delivery was delayed until Monday. I have received no notice what time, if at all, they are delivering today. have tried contacting the office but no answer. Terrible service for an urgent item. Most other delivery firms tell you in advance when you item will arrive, then within reasons stick to this allotted time. APC treat the customer with the opposite degree of respect. Their communication is even worse. Avoid at all costs”

Helpful Report

Hello, we are sorry to hear of your customer experience. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Ordered some plastic wheels to be delivered by APC. Very little value and no option to ask to leave at door. They delivered twice, both times when our builders were at the house (outside and in plain sight); also bear in mind we live in middle of nowhere. Tried explaining all of this to customer services, simply said it was our fault, nothing to do with them and then hung up, yes really he hung up...... SERIOUSLY SERIOUSLY NEVER EVER EVER EVER use they people. Utterly aweful. Never got the wheels.”

Helpful Report

Hello David, we are sorry to hear of your customer experience on this occasion and it has not met your expectations. We would like to investigate this mater further via our Head Office. Unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com, alternatively please respond to the private message forwarded via Reviews. Thank you Leanne customer.relations@apc-overnight.com

“Ordered a set of alloy wheels Ordered a set of alloy wheels. The company used APC. They arrived the next day in perfect condition. The tracking app worked perfectly. Very happy”

Helpful Report

Hello Rob, thank you for taking the time to provide feedback on your recent delivery experience. we are pleased to hear you are happy with the service provided to you by APC Overnight. We will forward your review to the relevant person. All the best Leannne customer.relations@apc-overnight.com

“1 star for managing to secure big contracts. Where do I begin with this joke of a company. Delivery is made between 8-4 with no alert, just an email to say a card has been left. Log onto website to arrange re-delivery for the next available week day and wait in all day. No updates on the app (which needs to be downloaded). Call them to be told its arranged for the following day because the email (date available and selected on website) wasn't received in office hours. No way of knowing when delivery will turn up. Told to contact sender for any changes and the item will be returned in 3 days after 3 attempts. No way to obtain item except drive 40 minutes to nearest depot which is open 10-6 (I'm told I can collect my item). Then its a minimum 10 minute waiting time while they disappear into the warehouse. 25 mins later I'm told the item is out on the van and they agree to deliver at 6.30 that day. Surprise no delivery. Eventually my neighbour signs for it without my consent. Who knows what time because the app status hasn't changed.”

Helpful Report

Hello Lisa, we are sorry to hear you had not received the service we usually provide customers. We would like to investigate this mater further via our Head Office, unfortunately, no delivery details have been provided in your review to assist our team identify you and make contact direct to discuss the service you have received. Would you please supply a delivery address and a 7 digit consignment number to customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“Should be called over week, driver decided to put on system that he attempted to deliver, when I told them I have camera then they said he ran out of time, day after again no one, later no one answer at local depot.. complete rubbish service”

Helpful Report

Hello Haytham, we are sorry to hear of your poor service experience on this occasion. We would like the opportunity to investigate your review further via our Head Office. Unfortunately, no delivery details were provided in your review for our team to instigate an investigation. In order that our team can investigate we would require your delivery details. We would appreciate you contacting customer.relations@apc-overnight.com with the delivery details, alternatively via the private message sent via Reviews. thank you Leanne customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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