Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.37

1.4 Rating 1,635 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,635 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“In the past they were OK, now the have drivers thar chap the door while waiting the 10 secs standing there he writes on his handheld computer that your not in, jokers 😡 should try thinking the person might be in the toilet or opposite end of the property”

Helpful Report

Good Afternoon I am very sorry to hear of this, please feel free to email us along with the delivery address and the consignment number so that we can look into this for you. Becky Customer.Relations@apc-overnight.com

“Delighted with the service. Picked up large parcel from our home yesterday about 4pm and it was with my son and daughter-in-law at around 10.30 am today in Hertfordshire. Well done Apc. Will definitely recommend you and use you again.”

Helpful Report

Good Morning Jean I am very happy to hear that you were delighted with the service, thank you for the 5 star review. Becky Customer.Relations@apc-overnight.com

“there was someone in for the delivery but did not hear the driver no card left, there was an email sent that looked like a scam , currently on the phone trying to arrange a pick up 40 minutes no reply, could have drove to the depot and picked up in the time it has taken on the phone, but no card no instructions ???????? poor service”

Helpful Report

Good Afternoon Neil, I am very sorry to hear this, please feel free to email us should you need any assistance Becky Customer.Relations@apc-overnight.com

“Very bad service do not tell you when an item is going to be delivered. So it ends up back at the depot because your not a mind reader. To be told you have to travel from one town to another in a national lockdown against the rules to collect it. Says it all really.”

Helpful Report

Good Afternoon, I am very sorry to hear what has happened with your delivery. Please feel free to email us, along with the delivery address and the consignment number so that we mat assist with getting this resolved for you. Becky Customer.Relations@apc-overnight.com

“Ordered a food delivery from Santos Remedio via Slerp and I guess they used this company - APC. Restaurant sent the order (duck carnitas/guacamole) on Jan 28 as planned, and I paid £11 for overnight delivery for the next day. No meal delivered and the online website said nothing. No alerts either. So, I called the local depot who said it was stuck in Birmingham and would be delivered to them on Saturday, but that meant it wouldn't be delivered to me until Monday. I then live chatted with APC London and that lady told me she would get it to me today by noon (Jan 30 - 1 day late), which meant I could still eat the meal. No delivery. Contacted live chat and they bounced me to email. Tried calling the local depot - no answer. Sent email and got this reply: Good afternoon Apologies for the delay in response. I can see this had a 24 hour delay and was only received into the local depot this morning. Unfortunately this isn't out for delivery today, delivery will take place Monday. My reply: So, despite the live chat person yesterday telling me that it would be delivered today by noon, as opposed to yesterday by 8pm as paid for, you are saying that the cooked duck carnitas I ordered from Santo Remedio will be delivered on Monday, 4 days after the original date it was supposed to be delivered and 5 days after it was shipped. Her reply: I can only apologise for the delay but I'm afraid anything that is held at the National Hub for whatever reason is out of our control, and will be delivered the next working day which in this case will be Monday. So, in essence, when they say on their website that it's overnight or same day delivery, it is false advertising. My suggestion for any business who is thinking of using a delivery company for perishable food delivery DO NOT USE APC.”

Helpful Report

Good Morning Linda, I am sorry to hear you have had such delays with your delivery, if you still require assistance, please can you email your delivery postcode and 7 digit consignment number to us and we can help you. Jemima Customer.relations@apc-overnight.com

“Utterly useless company. They've twice tried to deliver a parcel to our door & just gone away without trying to leave in our stair or with a neighbour, like EVERY other courier does. Didn't even bother putting the date or time on the card they left Tried their Depot - no answer, then tried the 0800 number, that just tries to direct you to the bloody depot. Hopeless. They obviously don't want to speak to customers. AVOID.”

Helpful Report

Good Morning Neil, I am sorry to hear you have not received your delivery yet, If you so still require assistance, please can you email your delivery postcode and 7 digit consignment number to us and we can help you. Jemima Customer.relations@apc-overnight.com

“Absolutely awful. Two terrible experiences with this company now. Zero customer service and zero transparency on timing of deliveries. One of my deliveries (balloons for a special occasion) never even made it to me (apparently the driver lost his keys to the van!) and the other was apparently two stops away when tracking information disappeared from view. Already 2 hours late. Appalling!”

Helpful Report

Good afternoon Helena, Thank you for your review, I'm really sorry to hear you have had a bad experience with APC. Thank you for bringing it to our attention. Jemima Customer.relations@apc-overnight.com

“Parcel was sent lunchtime Friday and it was delivered to me before 9am Monday. That is good service normally but take into account covid and the fact we had several inches of snow on Sunday and road diverts and it's exceptional. I'd read the reviews on here and been worried but how wrong was I . Thank you to all the team that got my parcel to me during these difficult times. I'd recommend you and I'd certainly be happy to get another parcel delivered by you. Stay safe and thank you”

Helpful Report

Hello Sharon, Thank you taking the time to leave a review. I am really pleased to hear that your delivery arrived promptly, given all the adverse conditions. Jack customer.realtions@apc-overnight.com

“Terrible Service - Received a delivery of 3 very heavy boxes. DELIVERY DRIVER BY THE NAME OF RYAN. He dumped 3 heavy boxes in front of the door so no-one could get in or out of our offices & had walked off. He did not even notify us the delivery had been made. I managed to push the door so I could squeeze through a gap to get out. When I saw him return to his dirty shabby van I asked him if he could move them away from the door for me as there was no way I could lift them as they were far to heavy. He was very rude. I asked Ryan if he would mind putting them in the hallway as all delivery drivers usually to. RYAN just said NO & walked off. Very rude man! Wearing no PPE!”

Helpful Report

Hello, I am very sorry to hear that this has happened. If you would like us to look into this for you, please email us with your consignment number and delivery postcode. Jack customer.relations@apc-overnight.com

“Terrible terrible service - 300 pound parcel sent never arrived then invoiced me for the so called delivery service ! No customer service here - cant even get hold of someone high enough to make a complaint- local office tells lie after lie - currently seeking legal action-AVOID AT ALL COSTS”

Helpful Report

Good morning, I am very sorry to hear you have experienced an issue with this. If you would like to email us with your consignment details, we will look into this for you. Jack customer.relations@apc-overnight.com

“This is a very poor company. Sent a time to deliver between and still had not delivered 4 hours latter. Received a text saying they had tried to deliver which they had not. Phoned customer services the female was rude. Said they would try to deliver the next day and driver would phone before. No phone call but got delivery 2 hours later. Very poor over all. Would recommend any delivery company before APC.”

Helpful Report

Good Morning I'm very sorry to hear of the issues that you have experienced with your delivery. If you would like us to raise this issue with the depot, please feel free to e-mail us with your consignment number and postcode. Maria customer.relations@apc-overnight.com

“Apc delivered a carpet or I should say dumped it on my step then did a runner , It was wrapped in clear plastic. I brought it in my house and put it down on the floor , only then did I notice a rank fish odour !I think It had been stored with wet fish !! The wrapping had split and the stinking fish smell was on the carpet ,I had to wash and use a odour killing spray , a lot of work !! Apc are irresponsible and unprofessional ,and employ muppet drivers.I do NOT recommend.”

Helpful Report

Good Afternoon I'm very sorry to hear if this issue, thank you for bringing this to our attention. If you could e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“The best couriers I have ever dealt with. The company I bought my item from sent me a tracking link that was invalid so I rang APC directly and I spoke to a guy named Jon...he couldn’t be more helpful. He arranged to deliver my parcel to my partners address to make it easier for me. He give me a time for expected delivery and said the driver would ring me 10 mins before. Very helpful and much appreciated because I work in a care home and can not afford to take time off waiting for a parcel to be delivered. Thank you Jon”

Helpful Report

Good Morning Collette Thank you very much for taking the time to leave a review ! I am very pleased to hear your positive feedback in relation to the depot staff, your kind words are greatly appreciated, thank you ! Maria customer.relations@apc-overnight.com

“Was suppose to be delivered for our work Christmas party but the item did not arrive and the tracking hadn't been updated. I emailed them two weeks after the item was suppose to be delivered and they said the item was delivered when it had not been. I have emailed them multiple times and still have no idea where my package is.”

Helpful Report

Good Afternoon I'm very sorry to hear that you are experiencing this issue with your consignment. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Maria customer.relations@apc-overnight.com

“Waited in all day for APC to collect a parcel. They never showed, then I get an email claiming that they had visited, andf had been unable to call me on my phone. Both lies. My home office is directly above my front door, so I can even hear if a van pulls up outside, and I had no missed calls on my phone. Not the first time this has happened with this company. I would never have booked a collection with Paisley Freight if I had known they would use APC! The poor service is bad, the being charged an additional £9.99 is unbelievable, but the lying is totally unacceptable. Unable to leave no stars for their "service"”

Helpful Report

Good Morning Richard I am very sorry to hear that you have experienced an issue with your collection. If you would like to e-mail us with your consignment details, we will look into this for you. Maria customer.relations@apc-overnight.com

“This hopeless company delivered a xmas hamper of perishable food for 6 days late in Decamber, all went in tge bin. This week a replacement hamper which should have been delivered on Jan 13th was left at the wrong address. We don't know where it is. Hopeless service, hopeless tracking system, hopeless delivery drivers.”

Helpful Report

Good Afternoon I'm very sorry to hear that you have experienced an issue with your consignment. If you can e-mail us with your consignment number and postcode, we will be more than happy to look into this for you. Maria customer.relations@apc-overnight.com

“In South East Wales we have an APC who are unable to deliver any package next day. Western Couriers in Bedwas are failing, and if they were a school they would be put into special measures. I myself have suffered two instances of next day deliveries not arriving for a week. It is known in the area that if you have a delivery from APC, expect it to be late. One of my next day parcels was a birthday cake...they attempted to deliver this perishable item 7 days after it was meant to arrive, and didn't give a flying ####. This courier service is the worst in the UK. I've now taken it upon myself to not order from companies who use APC. Let's all hope DPD buy these out one day and show them how it's done.”

Helpful Report

Good Afternoon James I am very sorry to hear this. Please feel free to email us, along with the delivery address so that we can speak to the depot regarding this. Becky customer.relations@apc-overnight.com

“I ordered a mattress on 14th December 2020 and still not received it. Everytime I email them I get a reply back saying it's on its way! Their tracking system is rubbish, tried calling them, waited for 3 long hours and still didn't get to speak to anyone!”

Helpful Report

Good Afternoon Shabina I am very sorry to hear of this. Please feel free to email us, along with the delivery address and the consignment number so that we can look into this for you. Becky customer.relations@apc-overnight.com

“Waiting for a television to arrive on 5th January. It never arrived, I am unable to access the tracking website as it says the consignment number doesn’t exist. I will not be using appliances direct again due to the poor service from APC courier”

Helpful Report

Good morning Jennifer, I'm very sorry to hear that you have experienced this issue. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Jamie customer.relations@apc-overnight.com

“I ordered a cover for my car windscreen, I wasn’t there for the first delivery. The next delivery slot was over a week later because of the Christmas period, but no one turned up on the 31st despite being when I requested. Almost a week after emailing to find out what happened, i received a reply to say the driver ran out of time and asked if I would accept a delivery the next day? No waiting for my response, I recieved another card to say I’d missed the delivery again but Instead of leaving in the blue bin or neighbour like most normal delivery’s for a simple inexpensive item, took all the back to dept 30+ miles from me. And i no longer have the option to reschedule delivery ok the website again because you’re only allowed to do that once. Currently waiting for a response to my second email to them.”

Helpful Report

Good morning James, I'm very sorry to hear that you have experienced this issue. If you would like to e-mail us with your consignment number and postcode, we will look into this for you. Jamie customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,635 reviews