Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,659 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I missed a delivery and got left a card that said go online to re book. (all the other parcel companies just leave them outside these days which suites me as its safe here) Anyway I go online to re book and it says put in code and every time it came up with a error that the code doesn't exist, scanning all over for a phone number to try and speak to a human there wasn't one but I found a email and sent that. It said if you re book before 18;30 then you get re delivery the next day but I got a email back stating I would receive it on the Monday I pressumed this was because the next day was Saturday, never mind that was fine so in waited in all day Monday and they didn't show. Now it looks like I've got another day of looking out of the window I just hope they show today”

Helpful Report

Good Morning, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“We always receive a fantastic service. Never late or damaged and friendly staff. I would highly recommend.”

Helpful Report

Good Afternoon, Thank you for taking the time to leave a 5 star review. I'm very pleased to hear that you were happy with the service that you received. Jemima customer.relations@apc-overnight.com

“Was due 2 packages on 9th September. Waited all day at home, never arrived and was never given a reason. I was promised delivery on 10th - it never arrived. Promised on 11th - it never arrived. The time slots don’t exist - I have their staff recorded saying that they are automated times that don’t exist. I was also told by ukflooring that the company’s delivery slots are false and unreliable - again this is on record. I have contacted customer services to no avail and was told yesterday again to wait in all day as it was ‘definitely our for delivery and would be evening if not the day’ again cancelled everything for third day and of course it never turned up last night. This is the 4th day I have taken off work to wait for a delivery - no contact from APC or customer relations. I have put through to resolver and also printed out all proof for my lawyer. Do not trust this company. I have lost hundreds and had no help. I was told last night that they had a driver missing for 3 days - yet did not inform customers!! How does this company think this is acceptable?? We are in a pandemic - people have lost jobs and work is scarce and you are asking people to take days and days off work to wait for a pretend delivery that doesn’t exist!!!? My packages were at depot on 8th September and appear to still be there, despite APC telling me each day that it will 100% arrive. Appalling company waste of time and money and I would not recommend to anyone ever!!! Stay clear. Horrendous company”

Helpful Report

“Their time slots are not real - I have their staff member recorded Shang they are automated and made up. Do not trust this company. The customer relations does not help, neither does the manager or customer services. I would suggest everyone take their case to a lawyer as this is a dangerous company. Record everything. I have lost hundreds of pounds over four days, still I have no idea when it’ll arrive. Each day I’m being lied to. Do not trust this company”

Helpful Report

“I too would give zero stars. Do not trust this company it is appalling and will cost you a lot of money and wasted time. Their delivery slots are not real - I have on record one of their staff saying that the time slots are not real, they are automated and made up !!!! Unbelievable. So every time customers cancel work to wait all day, ignore the time slot as it’s a lie. What a disgraceful company”

Helpful Report

“Four days I have waited each day for packages that were due on 9th September. No one has told me why they haven’t ever turned up - I have taken four days off work and lost so much money. Customer service is appalling and APC is messing with people’s livelihood. I’ve lost hundreds of pounds and wasted time. Beading was meant to arrive on 9th - to which floor men have had to be paid to fit a floor (without beading) and will have to be paid again another day rate to return when it eventually does arrive: again, waste of money. In the mean time I cannot enter bedroom or put items in it. I’ve never known such an appalling company. Customer service was not helpful in any way- the manager never replied and I put it through resolver to which they gave a terrible response. Last night again I was told to wait in as it would ‘definitely arrive’ - something I was promised every day I called up. They said it was out for delivery yet later found out it’s still at the depot and has been there since 8th September. I began recording all phone calls with this company and have printed out all emails and handing shortly to my lawyer. I do not recommend this company to anyone - steer clear!!”

Helpful Report

Good Afternoon We have received the details of your enquiry. Thank you for your patience while we resolve this for you. Maria Customer.relations@apc-overnight.com

“Terrible! I expected my delivery on 10th September between 14:43 and 16:43. Took a day off work and waited in all day but still no delivery. Tried to contact the company but couldn't get a reply. I then received a message this morning to say the parcel would be delivered between 14:27 and 16:27; this was a no reply message so I couldn't contact them to arrange a time when I would be at home. I then had a frantic search to find someone who could wait at my house for the delivery as I was at work all day. Other companies are able to provide an efficient service, some notifying you of the time of delivery almost to the minute. Come on APC - get your act together!”

Helpful Report

Hello I'm very sorry to hear of the issues you have encountered If you would like us to investigate this matter for you, please email us with your 7 digit consignment number and postcode. Maria Customer.relations@apc-overnight.com

“Horrendous company and awful service. Was due two deliveries on 9th September that never arrived. No courtesy call or email. On 10th I had to chase up and I was promised it would be delivered that day- It was not. Today I was promised it would be and again it did not and now I am being told to wait tomorrow. That is taking four days off work and losing money. Plus work men who were paid to fit items that have not arrived in time. Wouldn’t recommend this company to anyone- have had zero help from the company and fake delivery slots.”

Helpful Report

Hello I'm very sorry to hear that your delivery remains outstanding. If you would like us to investigate this matter for you, please email us with your 7 digit consignment number and postcode. Maria Customer.relations@apc-overnight.com

“would giver zero stars if I could. Terrible company and I would avoid any business that uses them. Four different deliveries and none went right. Terrible customer service and awful company.”

Helpful Report

Good afternoon, Im so sorry you have had problems with your delivery, please can you email me your 7 digit consignment number and delivery postcode and I can look into this for you. Jemima customer.relations@apc-overnight.com

“I ordered a box of pasties from a Cornish company to be delivered to my son in London. The designated delivery date was Wednesday 2nd September. Sadly, the Cornish suppliers had chosen APC as their delivery company, so, despite an email telling me it would be, the parcel did not arrive. The next morning, Thursday 3rd, I rang the Depot and was told that the driver had run out of time due to the Bank Holiday and the parcel would be delivered that day, although they couldn't give me a time. I was slightly surprised they didn't prioritise it as a morning delivery, but the contents were still in date so I thought it would be fine. It did not arrive. The tracking was not updated after 15.36 on Wednesday 2nd. On Friday morning, I tried calling the Depot again, but they didn't pick up. I called the supplier, whose own tracking showed the parcel was still in the Depot. The supplier offered me a refund, which I took because by now the pasties were out of date. Today, one week later, Wednesday 9th September, a box of mouldy, rotten pasties was delivered to my son, the contents so decaying that the box was warm to the touch and seeping. APC proudly sent me an email telling me that my package had been delivered. Well done APC, outstandingly the most useless and appalling delivery company in Britain, possibly the world.”

Helpful Report

Good Afternoon, I’m so sorry to hear that. If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“I am awaiting a delivery from APC which was at their Rotherham Depot at 5.0 a.m. Saturday morning. I rang APC on Monday and was told that my delivery had been left off the van because it would have made the van overweight - my package weighs 2kg. Not delivered yesterday for no apparent reason. Not delivered today - rang this p.m. and told van broken down. 5 days !”

Helpful Report

Good afternoon, I'm sorry your delivery remains outstanding,If you would like me to investigate this matter for you, please feel free to email me the details along with your 7 digit consignment number and delivery postcode. Jemima customer.relations@apc-overnight.com

“Absolutely horrible impossible to contact and have failed to deliver two days in a row despite me being at home.”

Helpful Report

Good Afternoon I'm very sorry to hear of the issue you have encountered with your delivery. If you would like us to investigate this matter for you, please email us with your 7 digit consignment number and postcode. Maria Customer.relations@apc-overnight.com

“Do Not use APC. all you get is an apology, I was told if I want a refund I have to get one from the seller! As if they should refund me when it's not even their fault. This company should be avoided at all cost, they completely screwed up my weekend and all you get is the same apology as everyone else!!!”

Helpful Report

“Waited a week so far for delivery. Have delivered all around my address but still not here. Today it iwas supposed to be for delivery between 3 and 5 but as this morning they were a few blocks away and are now heading back to depot. Yesterday they had me for delivery between 4 and 6 were 500 metres from my house at 4 .45 and packed up and headed back to the Depot. My advise don't use them as your business will lose customers 0004098”

Helpful Report

Good afternoon, I'm sorry to read that you are having problems with your delivery, please can you email me your delivery postcode so I can look into this for you. Jemima Customer.relations@apc-overnight.com

“If you want your parcel delivered the next day use a different company. Paid for next day delivery van came within 2 miles of my yard turned around and headed back the way he came. I needed the part for my machine delivered Friday. Work had to be stopped all weekend. Tried Emailing them no reply ,couldn't get hold of anyone that could help on weekend. Its now Monday work on stop again part arriving between 4.20 pm and 6.20 pm.”

Helpful Report

Hello Huw, Thank you for taking the time to leave a review and I'm so sorry to see that this has happened. If you would like me to investigate into how this may have happened, please feel free to contact us by sending your consignment number and delivery postcode through to the below email address. Once again, please accept my apologies for any inconvenience caused by this. Jamie customer.relations@apc-overnight.com

“Same as Anonymous with number 0021534. My number 0021485 from Burton Power. Dispatched 2nd August, out for delivery 4th August, got within 6miles of my address then headed back t Hereford depot. Burton Power have been informed. As have APC. Will be delivered Monday! No use to me whatsoever, the car cannot be run without the parts, weekend been ruined.”

Helpful Report

Hello , I am very sorry to hear the issues you have had with your delivery If you would like us to look into this further for you please can you send your delivery postcode and consignment number to the below email address customer.relations@apc-overnight.com Chloe

“Not happy with the service at all. An email promised delivery on 04th September which did not arrive. I stayed in all day for nothing. This item was needed for my business event on 5th (today). Been calling customer service but no one is picking up. I have been waiting all day to see if it’s going to be delivered but nothing. Waste of money & waste of time!”

Helpful Report

“Poor poor absolutely poor!! Supposed to recieve my package consignment number 0035946 yesterday by 11:30am waited till 4pm then called and was advised driver is 3 stops away and will be no longer than 45 minutes. Still haven't received my package. Tried calling today 30 min on hold and not passed position 4. A courtesy Email to let the customer know there package is delayed should be sent out at the very least. This is why Amozon is so powerfull.”

Helpful Report

Hello DM, I am very sorry to hear the issues you have had with your delivery If you would like us to look into this further for you please can you send your delivery postcode and consignment number to the below email address customer.relations@apc-overnight.com Chloe

“We were expecting a delivery of live fish yesterday, Fri 4th Sept, they havent arrived and no idea if they will be delivered today, Sat 5th Sept as I cannot get through to the local depot at Birtley, message saying there are issues.... Absolutely terrible customer service!! Ho”

Helpful Report

“Consignment number ‪0022755‬ Overnight service a joke. APC let down the sender and me the customer by not doing what the service name suggest i. e overnight. Then when asked why this will not be automatically delivered the next day, on this occasion Saturday. They said the sender rejected the offer of a Saturday delivery even thou it is free and was an APC problem. So now my urgent delivery shipped Thursday will not arrive until Monday. Spoke with sender and this never happened.”

Helpful Report

Hello Mark, I am very sorry to hear the issues you have had with your delivery If you would like us to look into this further for you please send your delivery postcode and consignment number to the below email address customer.relations@apc-overnight.com Chloe

Apc Overnight is rated 1.4 based on 1,659 reviews