Name: Apc Overnight
Rating: 1.38

“UPDATE TO MY EARLIER REVIEW - THINGS GET WORSE AND CUSTOMER SERVICES SIMPLY DO NOT HELP, TAKE TWO DAYS TO PROVIDE A RESPONSE, AND THE RESPONSE IS: COMPUTER SAYS NO - YOUR PARCEL HAS BEEN RETURNED TO THE SENDER!!!! IGNORE THE 'SORRY TO HEAR ABOUT YOUR EXPERIENCE' email from Leanne - it's generic, might as well have been written by a robot (maybe it has). By the time she's 'investigated', the parcel has disappeared back to wherever it came from (anyone's guess). CAN YOU BELIEVE IT: I finally discover after nearly 10 emails, several phone calls and a quite serious amount of rage at this absolutely USELESS company, that my parcel has been returned to the sender! Even though I contacted APC within one day of receiving a missed delivery card and even though APC's website says: Goods may be returned to the sender after 3 days if no response has been received to the ‘Sorry we missed you’ calling card that was posted or the ‘Sorry we missed you’ email sent. ABSOLUTELY HOPELESS - AVOID USING APC AT ALL COSTS: IF YOU ARE A BUSINESS OWNER, YOU DO NOT HAVE TIME TO DEAL WITH THIS LEVEL OF COMPLETE INADEQUACY AND INEPT STAFF WHO EITHER TREAT YOU LIKE AN IDIOT OR HAVE NO AWARENESS OF CUSTOMER SERVICE WHATSOEVER. I didn't even receive an apology for the failure of this company to deliver a parcel to me, or for their inability to attempt redelivery even once, or for the wasted time trying to deal with this quite simple operation - APC make Royal Mail look like superstars!”

Helpful Report

Hello thank you for your feedback. Please be advised we have arranged for the re delivery of the item as detailed in our apology email earlier today. We are sorry you feel the customer service you have received has not met your expectations on this occasion we will forward your feedback to the relevant person. Thank you Leanne

“What an appalling company!! I would give NO STARS if possible. I have never experienced such appalling customer service from a delivery company before, and have been left feeling very upset after speaking to an incredibly rude and patronising man called Karl at your Newhaven depot, and his manager Shaun or Steve - his name kept changing – both of whom refused to provide their surnames and both of whom hung up the phone on me twice. All they would say is 'we came to deliver your parcel three times so won't deliver again', which is wrong – I've received only one card through the door after which I arranged redelivery for Tuesday 8th. Then I waited at home for a whole day on Tuesday 8th but no delivery came - nobody rang or knocked at the door and no card was posted. So that was a complete waste of time – and I am - like most people - a very busy person who doesn't have time to waste sitting around for a non-existent delivery. I didn't receive an email or text or call to let me know what time the delivery would be made, by whom, or to let me know that the delivery driver was waiting on the doorstep. To be patronised, shouted down and spoken down to by so-called customers services at your Newhaven depot, including a manager, and to have the phone put down after it rang for over 5 mins in the first place is not only harmful to your business, APC, but suggests that you need to invest significantly more time and money in finding better staff as the staff you do have should not be representing you - they're not an asset to your company - take a look at the bad reviews you are receiving and take action! I WOULD NEVER CHOOSE THIS COMPANY TO SEND MY POST.”

Helpful Report

Hello Dr M, we are very sorry to hear of your experience. We would like the opportunity to investigate the incident further via our Head Office, would you please provide details to customer.relations@apc-overnight.com. Thank you Leanne customer.relations @apc-overnight.com

“Parcel delivery cancelled the day before due delivery date. The delivery date had been booked for weeks. I tried to arrange me to collect it from Aberdeen as it contained vital disability electrical equipment my son needed but good luck trying to get anyone to answer. Parcel was worth nearly £2000 and supposed to be signed for but was left outside my house in the pouring rain. If my neighbours hadn't seen him leave it and went and took it inside for me who knows what would have happene. Disgraceful service and company.”

Helpful Report

Hello, we are very sorry to hear of your experience. We would like the opportunity to investigate the incident further via our Head Office, would you please provide details to customer.relations@apc-overnight.com. Thank you Leanne customer.relations @apc-overnight.com

“I have used APC many times for live tropical fish and they are always reliable and helpful very good drivers”

Helpful Report

Hello Raymond, thank you for taking the time to leave feedback on your recent customer experience. The feedback you have provided will certainly be forwarded to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“Parcel not delivered on the day specified on your email, day off work taken at cost to me for no reason, now want to deliver on another day so another day off needed, best bit is I have received an email saying the driver tried to deliver at 16:15 and no one was in when I was sat looking out of my window at that time, says card was left when nothing was , driver never even drove past the house. Not the first time this has happened with your company !!!!!”

Helpful Report

Hello I am very sorry to hear of this. if you would like to email me directly with your consignment number and the delivery address I will gladly investigate what has happened here for you. Becky customer.relations@apc-overnight.com

“Paid for next day delivery. On the day when the parcel was supposed to arrive, I got nothing. Called them up and they said that the driver marked my address as non existent, even though I've had deliveries from them before. I was promised a delivery next day in the morning, which now I find out is not going to happen and will be delivered tomorrow. Completely unacceptable, will keep posting reviews till I get this delivered ASAP!!!!!”

Helpful Report

Hello Zane, we are sorry to read of your poor experience. Our team at Head Office would like to investigate further, unfortunately we require further information from you . Would you please provide details to customer.relations@apc-overnight.com Thank you Becky customer.relations @apc-overnight.com

“As I was given a two hour window for delivery, I kinda expected my parcel would be delivered within that timeframe. Unfortunately, not provided nearly two hours later, I'm still awaiting delivery, nearly two hours later. Not unacceptable.”

Helpful Report

Hello we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Becky

“After waiting for a scheduled delivery, given a two hour window, which all other courier services seem to meet, I'm disappointed that this delivery service (never used them before), have failed to meet it. I will not order goods in future, knowing this company are the last detail.”

Helpful Report

Hello we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Becky

“Have found local Dumfries Depot staff to be friendly and helpful - drivers go extra mile.”

Helpful Report

Hello thank you very much for taking the time to provide feedback on the friendliness of the Dumfries Depot and you found they go the extra mile. We will certainly forward a copy of your review to the relevant person. Thank you Leanne

“Probably the worst delivery company I know of. It took me 3 weeks to get hold of my package. I have been told several times that my package was delivered to different places, the driver did not really bother to step out the car, left the card withthout consignemt number...I had to send several emails, call several times only to find out that I have to pick up my package from depot. Which is 1.5h from where i live. If you will be able to, do yourself a favour and avoid this company at all cost. I would give 0 starts if it would be possible.”

Helpful Report

Hello we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“Please never use this company. They called me a liar, hung up on me and the delivery man gave me back chat. A time sensitive delivery was not delivered on time costing time and money. They don't care so use another company instead.”

Helpful Report

Hello we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“Ordered a soundbar from Reliant Direct. My order was due to arrive on Friday 6th Sep. As I would not be at home I left a note sellotaped to my front door asking the courier to deliver to my neighbour who was happy to accept the parcel. I passed by the depot in Aberdeen, run by or franchised to Menzies Distribution Aberdeen.I was told that my item was out for delivery. Imagine my surprise when I returned home and no parcel had been delivered to my neighbour. Checked the web site for tracking and it said that delivery had been attempted and a card left! There was no card and I doubt that the delivery had been attempted. Avoid APC/Menzies Distribution. Still trying to get my parcel. Neither company answering their phones nor responding to emails. 0/10 You have been warned.”

Helpful Report

Hello we are sorry to hear of your experience. Unfortunately, no delivery details were supplied in your review to allow our team to contact you direct. We would be grateful if you would contact our team at customer.relations@apc-overnight.com with further information. Thank you Leanne customer.relations@apc-overnight.com

“I've been home since yesterday, 3rd September, waiting for a parcel that was meant to be delivered yesterday and no one ever showed up. Today I'm home again, waiting, and nothing. In order to track the parcel, I've called the head office at least twice and I've called the depot office 5 times. The head office was completely useless, once they have directed my call to the depot, claiming that they couldn't get in touch with the courier. As I called the depot, I was put on hold, every time, and I waited about 45 minutes. Just two of the phone calls were answered by the depot office and, yet, I have no parcel and no idea where is my box. Overall, I'm extremely dissastisfied with such low-class service that completely neglected me, though I'm paying for an easy service, that is just about to get a parcel delivered.”

Helpful Report

Hello Mariana, we are very sorry you are experiencing poor service at present. We have received your email into our Head Office and are investigating as a matter of urgency. Thank you Leanne customer.relations@apc-overnight.com

“I’ve tried to send small parcel just in UK , I have told my sister that the parcel is next day delivery schedule before 12 o’clock. She had a phone call from the driver to go in the parking lot (Not even her own door flat) ! When she get there she had waited 10 min and no one show up! She called him no one respond! My husband call the company they said they will try again. We don’t have any evidence that they actually tried, after over 2 weeks parcel came back to me ! A have paid 12£ and they said we not gonna get any money refund. It’s look that they didn’t even try to leve any notes where my sister can collect the parcel from local APC store or when they can expect the driver . Not relay able company. Not recommended to anyone...”

Helpful Report

Hello Klaudia, we are sorry to hear of your experience on this occasion. Our team at Head Office would like the opportunity to investigate . Unfortunately, we cannot identify you from the details provided in your review. We would be grateful if you would supply a delivery address to the team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“This service is the worst not contactable Item was not picked up e mails and numerous Phone calls not answering this is the worst of the worst”

Helpful Report

Hello Anne, we are sorry to hear of your customer experience. Our team at Head Office would like the opportunity to investigate . Unfortunately, we cannot identify you from the details provided in your review. We would be grateful if you would supply a delivery address to the team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“Watch a delivery van pull up , open the back door, go in back for 5 minutes, get out and drive off . Reading emails 10 mins later , to see no reply email, from this company, saying they had left a card . What a load of liars. Phoned customer service to be told he had been to my house, and had taken a picture, did I have a silver car on the front. Yes that is my car. Well why didn’t he come to my door with delivery??? Or the card he never left . Customer service asked did I watch him take photo , no but I did see him outside for a least 5 mins , which looked as though he couldn’t find my order. I have never experienced such ridiculous service. Driver is now out of my area, of course he is , don’t think you can get that far in 15 minutes. Shocking service.”

Helpful Report

“My order was supposed to be delivered on Tuesday 20 th August by latest 4pm, it was placed on Monday morning and was marked urgent deadline was Tuesday 4pm It never turned up , rang them after 34 minutes waiting they said they were advised the salon was closed down ! Big lie of course . On Wednesday rang them first thing in the morning they said will be there for sure them st 3.30pm the driver turned of said he can’t find our parcel!!! and he has to go back to depot to find it , how mad this is ! Them on thursdsy it never turned up either and when rang them they said was delivered to the loading bay ! We don’t even have a loading bay ! Another lie Friday rang them they cut me off three times because they didn’t know what going on On Friday at 2pm arrived instead of Tuesday morning They are the worse company I have ever come across most unprofessional Don’t ever go near them, shame there is no option for -5 star”

Helpful Report

Hello Maira, we are sorry to hear of your experience on this occasion. Our team at Head Office would like the opportunity to investigate . Unfortunately, we cannot identify you from the details provided in your review. We would be grateful if you would supply a delivery address to the team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“Great service from Ben Murphy @ Priority Express. He arranged the collection with APC whilst discussing with me via the phone. Also, great service from the driver who collected the parcel following day. Unfortunately I don't know his name. However, both are a testament to their respective employers APC & Priority Express”

Helpful Report

Hello Jan, thank you very much for providing feedback on your recent experience. We are pleased to hear you received great service from Ben and the driver. We will certainly forward your review to the relevant person. All the best Leanne customer.relations@apc-overnight.com

“Customer service shocking rang to rearrange parcel delivery, lady laughed when I said Monday to Friday no good as like most people I work can’t deliver locally to work place said would have to rearrange with parcel supplier, when I said I don’t know what it is she again laughed and said what do you want me to do if you don’t know what it is ! Completely unprofessional and very unhelpful!”

Helpful Report

Hello, we are sorry to hear of your poor experience, it is not the normal service we provide to customers. Our team at Head Office would like the opportunity to investigate . Unfortunately, we cannot identify you from the details provided in your review. We would be grateful if you would supply a delivery address to the team at customer.relations@apc-overnight.com. Thank you Leanne customer.relations@apc-overnight.com

“I really have to write an review about this no name company, which cause more harm than succesfull service - even if they don't care much at all, but at least some of us could do something in order to put an end of this low class delivery service agency. In this moment I can't receive my tickets from my racing track event, due to their incompetitive time slot delivery service, which is exactly exactly from 9 to 5, and guess what, JUST Mon-Fri !! So, who you expect to pick it up from you when nobody is at home on working hours? Now I need to redo my tickets with another company, and hoping will receive them quickly and safely, even paying extra now. Moreover, maybe APC is an beginner level company and just started, so therefore kindly suggest you guys if you CAN change your operating delivery services, namely when people ARE at home, after 5, you will have more happy customers [if you care] . Secondly, putting the phone operator saying to the unhappy client that they have the option of collecting the tickets personally from their local depot, which is in N1 London, namely on other side of the planet, is NOT the polite and fair option and solution!! Please, just discountinue your activity field here in London - youre not compatible. Thank youi.”

Helpful Report

Hello, please accept our apologies the service was not as you had expected and you are not happy with the service provided to you on this occasion. The sender had chosen a next day service which would be between 8.00 - 4.00, we also have premium delivery options before 9.00, 10.00 and 12.00, we also deliver on Saturdays. However, this service is selected by the sender. Unfortunately, they have advised the item could not be left with a neighbour would require a signature. We would also provide a customer with an email/text with a 2 hour estimated delivery slot. Further to your review we have contacted the sending depot who forwarded the items on behalf of the sender and requested assistance from them as to the options available. At APC Overnight we take customer feedback very seriously and want to assure you your review will be forwarded to the relevant person. Thank you Leanne customer.relations@apc-overnight.com

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Apc Overnight Reviews

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