Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,659 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,659 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sent me 2 emails telling me that my consignment would be delivered. I waited in both times. Not only did they fail to deliver no note was left! Their excuse was that I had not lived at my address for more than 2 years. Does that mean they will not deliver to new homeowners and how do they know how long I have lived at my address? They fail to answer call or emails. All other couriers have delivered my purchases. without question. Avoid unless you want aggravation.”

Helpful Report

Hello Geoff I'm sorry to hear that you have had problems with your delivery. If you would like me to investigate this further for you could you please email details including your 7 digit consignment number and delivery postcode to the email address below. Lydia customer.relations@apc-overnight.com

“Worst drivers ever. On the first day of the delivery the guy just threw a card in my mailbox saying 'we missed you' and just walked off. Didn't bother knocking on the door or at least right the bell. Anyways i rearrange the delivery for the next day. I received the package. in the worst state I've ever seen. the box and the item inside were all damaged.”

Helpful Report

Hello Vasil, I'm so sorry to hear about this. If you like for me to investigate into how this may have happened, please forward your consignment number and delivery postcode through to the below email address. Jamie Customer.Relations@apc-overnight.com

“Received an email that my order would be delivered that day around 7pm, so waited all day at home just incase, however no delivery Tried calling and sent an email, replied to the next day saying they didn't have a full address or any contact information, which they did as they emailed me before. Getting my order maybe 3 days late possibly more as I have no clue with this company, would never trust again”

Helpful Report

Good morning, Please accept our apologies for this. If you would like for me to investigate into how this may have happened, Please forward your consignment number and delivery postcode through to the below email address. Jamie customer.relations@apc-overnight.com

“This company is the worst ever. Avoid like the plague. After sitting at home until after 6PM for a delivery that was out since 10am no delivery on a guaranteed next day. The local agent hasn't answered the phone since 4PM. It's now 10am and the local agent is still not answering. Tracking information has disappeared. Don't bother offering a service you can't deliver. This is not the first time either - it's regular. People rely on you cowboys and you could't care less.”

Helpful Report

Hello Tony, I'm so sorry to hear that you have had problems receiving your delivery. If you would like me to investigate into why this hasn't been delivered, please forward your consignment number and delivery postcode through to the below email. Jamie customer.relations@apc-overnight.com

“Tried to deliver whilst I was at work, no attempt to leave with neighbour. Rang the depot the following day to arrange redelivery. Very nice gentleman who sympathised with my dilemma of working a difficult shift pattern but agreed a date, which was almost a weeks time. Delivery day arrived and no parcel by 3pm, rang the depot to ask if it was still likely to be delivered that day and was categorically told 'it's on the van, the driver to your postcode will be with you no later than 4.30'. I realised it wasn't coming that day when 6pm arrived!!!! Rang the depot the following morning only to be told by a friendly female that the parcel had been returned to the sender two days previously, so it obviously wasn't 'on the van'. So cross with your lack of service and lies”

Helpful Report

Hello J Bright, I'm so sorry to hear about this, it's not the level of service we expect depots in our network to provide. If you would like for me to investigate into this issue, Please forward your consignment number and delivery postcode through to the below email. Jamie customer.relations@apc-overnight.com

“if you need a parcel delivered do not use them and try a pigeon”

Helpful Report

Hello I am very sorry to see that you have not had a great experience with APC Overnight. If you would like email me I will look into this for you. Becky customer.relations@apc-overnight.com

“if u sit at home and wait for your parcel maybe then they are ok, but in my situation no one was at home and then it starts, wrote email for them to leave my parcel in depot, no answer till another day evening. the lady call me and asked me what i want to redeliver or to come to depot and collect it, i have told her that i will be collecting it from depot because noone will be at home again, i came to collect it in the morning ,drive 20miles, and they cannot find your parcell, just one word RUBISH!!!”

Helpful Report

Hello I am very sorry to hear the issues you have had in getting your delivery If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“No attempt to deliver to neighbours and no time slot notification to avoid a long wait at home.”

Helpful Report

Hello Lee I'm very sorry to hear that you have not been provided with a time slot and it's not been left with a neighbour. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Lydia customer.relations@apc-overnight.com

“I’ve waited in All day for my parcel and even called to see where it was the lady on the phone me it was on route and my delivery never came”

Helpful Report

Hello I am very sorry to hear that you have not yet received your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“Delivered my parcel on time. No complaints.”

Helpful Report

Hello Sf Thank you for taking the time to complete this review and for the 5 stars. It is great to hear that your parcel was delivered on time. Becky customer.relations@apc-overnight.com

“I’m laughing right now because I can’t help how unprofessional this has been. I received an email about failed attempt to deliver even tho I was home all day. The attempt was made to a completely different address than mine. I call and give the exact address and later on it got delivered to a even further address - BUSINESS ADDRESS! I live in block of flats with 2 neighbours above me that could’ve taken it and 2 beauty salons opposite the flats yet the delivery guy was too lazy to walk up the street 😂 Now the store is closed and I can’t even get it. Well done guys”

Helpful Report

Hello Penelope I am very sorry to see that you have had issues with locating your delivery. If you would like to email I will investigate this for you Becky customer.relations@apc-overnight.com

“Would be 0 stars never for parcel, been given the run around with the company for the past month trying to find what happend. Assuming the driver stole it as "he doesn't work for us anymore". Cheek of them to say that it was signed for. Avoid this courier. Seems they have a reputation for parcels being "signed for" and won't show the proof. So annoyed.”

Helpful Report

Hello I am very sorry to hear that you have been having issues. If you would like to email me I will investigate this for you. Becky Customer.relations@apc-overnight.com

“Brilliant service.”

Helpful Report

Hello Thank you for the 5 star review - i am very happy that you found the service to be brilliant. Becky customer.relations@apc-overnight.com

“Prompt delivery and good tracking system.”

Helpful Report

Hello Thank you for the 5 star review, It is great that the tracking system was goods and that the delivery was prompt. Becky customer.relations@apc-overnight.com

“Prompt delivery & good feedback with package tracking”

Helpful Report

Hello Scarlett Thank you for the 5 star review. It is great that your delivery was prompt. Becky customer.relations@apc-overnight.com

“I was fully informed of the delivery time via email for the following day and it turned up on time. My experience with this delivery company was good”

Helpful Report

Hello Andrew It is great to hear that your delivery was on time for you. Thank you for the 5 star review. Becky customer.relations@apc-overnight.com

“Exceptional speedy and prompt delivery, arrived two days before expected, more than impressed”

Helpful Report

Hello Cindy It is great to hear that your delivery arrived so early for you. Thank you for the 5 star review. Becky customer.relations@apc-overnight.com

“Excellent service. Delivered to the Scottish highlands within 24 hours of collection. Plants arrived in perfect condition.”

Helpful Report

Hello I am very happy to hear that your plants arrived in perfect condition and in less than 24 hours. Thank you for the 5 star review. Becky customer.relations@apc-overnight.com

“on-time delivery and left with a neighbour as requested on the phone (which was answered quickly and very politely)”

Helpful Report

Hello Jim Thank you for the 5 star review It is wonderful to hear that your delivery to your neighbours was on time and that the staff on the phone were very polite. Becky customer.relations@apc-overnight.com

“Delivered very promptly, no problems, all good.”

Helpful Report

Hello Andy Thank you for taking the time to complete this review. It is great that your delivery was prompt and had no problems. Becky customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,659 reviews