Apc Overnight Reviews

Name: Apc Overnight
Rating: 1.38

1.4 Rating 1,634 Reviews

9 %

of reviewers recommend Apc Overnight

Company Reviews

Metrics

Info

1.4

Based on 1,634 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

About Apc Overnight:

APC Overnight, Nationwide Next Day Delivery 0800 373737. This account is active Mon-Fri 9-5 exc. bank holidays

For assistance please contact : - info@apc-overnight.com

Visit Website

Phone:

0800373737

Email:

info@apc-overnight.com

Write Your review

Tell us how Apc Overnight made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and on time”

Helpful Report

Hello Richard I am very happy that your delivery was quick and on time. Thank you for taking the time to complete this review and for the 5 stars. Becky customer.relations@apc-overnight.com

“Delivered on time by a very nice driver”

Helpful Report

Hello Thank you very much for the 5 star review. It is wonderful to hear that your delivery was on time and by a very nice driver. Becky customer.relations@apc-overnight.com

“Always on time”

Helpful Report

Hi Carol Thank you for taking the time to complete the review and for the 5 stars. I am very happy that your deliveries are always on time. Becky customer.relations@apc-overnight.com

“Ordered yesterday and received the parcel today. Pleasantly surprised at how fast the delivery was.”

Helpful Report

Hello Thank you for the 5 star review. It is great to hear that you were pleasantly surprised at how fast the delivery was. Becky customer.relations@apc-overnight.com

“Delivered on time and intact”

Helpful Report

Hello I ma very happy that your delivery arrived on time and intact. Thank you for the 5 star review. Becky customer.relations@apc-overnight.com

“I find apc are always reliable, efficient and friendly and wouldn’t hesitate to recommend them.”

Helpful Report

Hi Lindsay Thank you very much for the 5 star review and for the lovely words regarding APC. Becky customer.relations@apc-overnight.com

“On time with a very helpful driver. Perfect.”

Helpful Report

Hello Thank you for the 5 star review and for the kind words regarding the driver. Becky customer.relations@apc-overnight.com

“By far the worst courier we’ve ever had REPEATEDLY!!! These people are really unique and very always very rood. Very surprised that anyone is actually using them👎👎👎”

Helpful Report

Hello Martin I am very sorry that you have had issues with your delivery. If you would like to email me directly, I will look into this for you Becky customer.relations@apc-overnight.com

“On Friday I received an email stating that APC had tried to deliver my parcel but had been unable to gain access to my building. I know this is not the case as i was home all day and there was no card left. When I called them on monday to rearrange i was told that my parcel had been returned to sender, as i only had until midday Monday to rearrange re-delivery! If they operate in this way i can't imagine they ever manage to successfully deliver anything! Will avoid buying from companies that use APC in the future.”

Helpful Report

Hello I am very sorry that you have had these issues with your delivery. If you would like to email me directly I will investigate this for you. Becky customer.relations@apc-overnight.com

“Don't even knock on the door. Just post missed delivery and when I tried to catch him though the window I saw he didn't even have a parcel in hand.”

Helpful Report

Hello Emma I am very sorry to hear your delivery was unsuccessful. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“Have been waiting for two weeks, still says parcel is in sending depot. No update if it has been lost or anything. Contacted eBay seller which they got a respond from Apc saying that the parcel had be signed for.... Which obviously it hasn't because I haven't received jack s**t. And by the looks of it I'm not the only person with this problem. I've never heard of this company and hope I never will again. Must be run by morons honestly. Very annoyed as you can tell.”

Helpful Report

Hello I am very sorry to hear that you have not yet received your delivery. If you would like me to look into this for you, please email on the below email address. Please include your consignment number and delivery postcode for us to further investigate for you. Chloe customer.relations@apc-overnight.com

“I've been waiting for my parcel for 3 days now, I'm back to work tomorrow, I can't track it online because the system claims the delivery was done 5 days ago, they don't answer emails or the phone. I don't know what to do at this point.”

Helpful Report

Hello I am very sorry to see that you have been having issues with your delivery. If you would like to email me on the below email address I will look into this for you. Becky customer.relations@apc-overnight.com

“I have never heard of this company before and I’m glad that I haven’t until now because they are truly awful. I hope I never have to deal with them again, their customer service are incredibly rude and not friendly. Didn’t even let me finish my sentence before putting me on hold for so long that eventually I just hung up. Was given a time slot which was missed so I called and was assured it would be delivered today which it wasn’t and when I called, was just met with a very rude customer service representative. If you are a business, please do NOT use this company as I can assure you you will lose business/customers. Awful, would give zero stars if I could.”

Helpful Report

Hello Please accept our apologies for any inconvenience this has caused you We would like to investigate your concerns via our Head Office , unfortunately no details have been provided to help our team identify you and allow our team to make contact direct. Would you please provide an address and consignment number on the below email address and we can then further investigate . Thank you Jenny customer.relations @apc-overnight.com

“Terrible service, no flexibility, expect you to wait in all day for a delivery even when I explained I work full time, rude unhelpful staff on telephone. Will not even offer am or pm slot. I have nothing good to say about this company. If I could give zero stars I would have done”

Helpful Report

“ordered wine ....SMASHED by APC....replacement sent ..SMASHED by APC again was told By Beryl not couriers fault! its now 23rd Dec so nice wine on Christmas looking doubtful.....BUT this is better service than last time as it just went missing altogether!”

Helpful Report

“Worst company ever dealt with. Don’t follow instructions Don’t stick to times Don’t reply to emails Rude staff”

Helpful Report

Hello we would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

“Failed to deliver my parcel at the time I was home twice. Then I called to say I would pick it up the next day from there Slough depot. This was all arranged and they were going to keep it there for me When I went to collect the parcel they told me I couldn’t have it because there driver had taken it on his van again But wouldn’t try and deliver another time because twice is the max they do !!! So my parcel is now Gerrish the back to the sender lol What a joke !!”

Helpful Report

Hello sorry to hear of your recent customer experience. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

“One of your courier drivers, at Swift Milton Park Abingdon, has claimed to have delivered a TV to my address on Friday 13 Dec 19, at 1.30pm. I was on my way to Luton airport at this time, and am able to prove it. I live alone. He has claimed I signed for it, but this was not me! That is not my signature! The story then changed to he left it with my neighbour, then he left it with a relative which is why it was signed under my surname. I do not live near any relatives, and my neighbours do not have it. I then phoned up the office a third time, and spoke to the manager Chris, who told me the driver has said he left it at the complete wrong address, and I would get a phone call the next morning (which should have been today.) However I never received a phone call. I phoned back twice today, and was told Chris was unavailable, and that the driver had actually been to my address after all. I am fed up of all the changes in stories, and would like to know where my TV is, and why your driver has forged not only my name, but my signature as well. If this is not resolved, I will be perusing matters through the courts as I can prove that the signature that was forged, is not mine. I will also be reporting this to the police, and requesting CCTV footage from my neighbours.”

Helpful Report

“I was waiting for the courier to come to pick up my parcels since 12 pm, then at 4 pm I received a phone call from the logistics service provider, saying that the courier won't come today as he had come at 3.30 pm and I wasn't at home. He also said he had phoned and no one answered. What a dishonest courier! I have been waiting at home and nobody called. The courier didn't even ring the doorbell, or notify the reception. Nothing, the courier did nothing and then claimed that I wasn't at home so he couldn't pick up the parcels. Awful, too awful. The worst ever, they don't deserve even a star.”

Helpful Report

Hello Lee, we are sorry to read your comments regarding your experience. Unfortunately, no details have been provided in your review to help identify you and allow our team to make contact with you direct. Would you please provide the details of the incident to customer.relations@apc-overnight.com. Thank you Leanne customer.relations @apc-overnight.com

“Expect to wait in house for parcel delivery when i work all day . Dumfries depot is very ignorant.”

Helpful Report

Hello Owen, we are sorry to hear of your experience. We would like the opportunity to investigate your review further, unfortunately, no delivery details in your review have been provided to help identify you and allow our team to contact you direct. Would you please provide details to customer.relations@apc-overnight.com , alternatively through the private message forwarded to you. Thank you Leanne customer.relations@apc-overnight.com

Apc Overnight is rated 1.4 based on 1,634 reviews